# Khoros Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Khoros Care the right Social Media Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/184924/Khoros-Care/reviews

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Khoros Care

4.8 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Khoros Care

Ease of use

4.5

Customer Service

4.7

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Fernando G.  
Co-founder & CEO  
  
Used the software for: 6-12 months

### "A great help to manage the content of social media "

February 27, 2018

5.0

Pros

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Review Source

VC

Victoria C.  
CS Administrator  
Telecommunications  
Used the software for: 2+ years

### "Khoros Care Review"

February 8, 2023

5.0

Khoros care is a great tool for brands to manage their social media platforms and handling customer queries.

Pros

\- Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to.

Cons

So far the application serves it's purpose well, there's nothing i dislike about it.

Review Source

VG

Valle G.  
Customer care Experience  
Telecommunications  
Used the software for: 1-2 years

### "Good experience although we continuos learning"

February 22, 2018

4.0

Pros

\- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons

\- When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish.

Review Source

DN

Doreen N.  
Customer Service Advisor  
Telecommunications  
Used the software for: 2+ years

### "Khoros Care review"

March 25, 2023

4.0

Responding to customer messages.Managing social media accounts in one.

Pros

Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to.

Cons

You have to pay more money incase you need more accounts.

Review Source

MR

Moses R.  
Team Leader  
Telecommunications  
Used the software for: 2+ years

### "Khoros Care User review"

January 2, 2023

5.0

Pros

Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials.

Cons

Absence of customizable report templates for historic raw data dumps

Review Source

Alberto Jose L.  
Asesor Tecnologico / Ventas  
  
Used the software for: 6-12 months

### "One of the best platforms to manage social media "

February 18, 2018

5.0

Pros

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Review Source

TR

Tim R.  
Freelance  
Information Technology and Services  
Used the software for: 1-2 years

### "An enterprise-grade CRM for large customer base companies"

August 2, 2019

5.0

Pros

Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great.

Cons

Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them.

Review Source

VR

Verified Reviewer  
Director of Development  
  
Used the software for: Less than 6 months

### "Simple."

July 10, 2018

5.0

Pros

It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons

I suppose the banality of social media in general, but that's not really a knock on the application.

Review Source

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