# Khoros Communities Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Khoros Communities the right Community solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184925/Khoros-Communities/reviews --- Khoros Communities 4.3 (10) [View alternatives](https://www.capterra.com/p/184925/Khoros-Communities/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Khoros Communities Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison F. Social Engagement & Customer Experince Strategy Telecommunications Used the software for: 2+ years ### "Using Lithium? Consult an expert!" August 16, 2018 5.0 Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 Pros Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs. Cons Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. Review Source VR Verified Reviewer Senior Community Strategist Internet Used the software for: 2+ years ### "Too little too late for Khoros Communities" October 20, 2020 4.0 Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. Pros The metrics dashboard is very impressive and I get so much insights from it. Very well done! Cons The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. Reason for choosing Khoros Communities At the time, they offered us a good deal. But that cost grew and grew each year to the point where it was over $200k per year with minimal improvements/updates/changes to the product. Totally unreasonable cost now. Review Source VR Verified Reviewer Online Community Manager Non-Profit Organization Management Used the software for: 2+ years ### "Needs HIPAA compliance " June 5, 2023 3.0 Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included Pros Mobile responsive. Can do many things from your phone Cons Very techy.Slow to deliver AuroraExpensive Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/)[CommUnity](https://www.capterra.com/p/251130/Personify-Community/)[Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reason for choosing Khoros Communities Migration of all data Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Jive was depreciated by Lithium/Khoros Review Source VR Verified Reviewer Social Media & Community Manager Broadcast Media Used the software for: 2+ years ### "Six years with Lithium Communities" September 12, 2018 4.0 I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. Pros It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. Cons If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. Review Source KP Karenny P. Servicio de atención al cliente Telecommunications Used the software for: 1-2 years ### "The power of the web become the best complete community experience" February 28, 2018 5.0 Pros I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. Cons We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. Review Source VR Verified Reviewer Product Manager web services Used the software for: 2+ years ### "Good experience , it´s a powerfull tool." December 19, 2017 4.0 Pros The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool. Cons The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase. Review Source VR Verified Reviewer Client Retention Manager Real Estate Used the software for: 2+ years ### "Great Software To Manage Community" May 17, 2018 4.0 Pros Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another. Cons I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration. Review Source Viviana R. Community Manager Used the software for: Less than 6 months ### "a great help " December 10, 2017 5.0 it allows to reach a greater number of users in an easy and fast way Pros is a great tool that facilitates social interaction on different platforms and with potential users Cons it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities Review Source VR Verified Reviewer CSR Retail Used the software for: 6-12 months ### "Easy enough to use for beginners and intermediate users. " July 31, 2018 4.0 Pros Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once. Cons I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users. Review Source TK Tharsanan K. Computer Science engineering Used the software for: I used a free trial ### "lithium community best for commercial support" December 12, 2017 5.0 this product may introduce some kind of chatbot applications. soo that users easily interact with the product. Pros User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts. Cons I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.