# Khoros Communities Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Khoros Communities Software - reviews, pricing plans, popular comparisons to other Community products and more. Source: https://www.capterra.com/p/184925/Khoros-Communities --- # Khoros Communities Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Khoros Communities ## What is Khoros Communities? Khoros Communities enable organizations to host a vibrant space where people find answers, develop expertise, share experiences, and build your brand. Khoros, leader in brand communities, powers over 400 of the worlds most recognized brands. With 15+ years of experience, the most robust set of features, a platform built for enterprise scale and security, and a dedicated services organization. Khoros ensures your community will reduce cost, delight customers & grow your business. ## What is Khoros Communities used for? [Community](https://www.capterra.com/community-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Khoros Communities?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.khoros.com/&name=Khoros Communities) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Khoros Communities 4.3 (10) VS. [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (10) Ease Of Use 4.3 (3,605) Value For Money 4.0 (10) Value For Money 4.2 (2,660) Customer Service 4.2 (10) Customer Service 4.3 (2,768) ## Khoros Communities alternatives [4.7 (24,125)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (94)](https://www.capterra.com/p/178753/Bettermode/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (803)](https://www.capterra.com/p/133173/Brilliant-Directories/reviews/) Starting price $1450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184925/Khoros-Communities/alternatives/) ## FAQs about Khoros Communities Overview ### Which roles and teams benefit most from Khoros Communities? Khoros Communities is most used by community managers, customer support teams, and customer experience leaders who need to host peer discussions, moderate conversations, and deflect support tickets. Product managers and technical teams use it to gather feedback, surface feature requests, and strengthen customer retention through self-service knowledge sharing. Answer based on 10 reviews Overview ### What company size and specific industries is Khoros Communities built for? Khoros Communities is designed for enterprise organizations, especially the world’s largest brands. The vendor description does not name specific industries, but it clearly positions the product for large companies that need a communities solution for broad, customer-facing engagement. Features and Usability ### What are the key features of Khoros Communities? Khoros Communities offers discussions/forums, online forums, and forum/discussion board tools for peer-to-peer conversations, plus content management and knowledge base management for publishing and organizing resources. It also includes moderation, group management, gamification, personalization, reporting/analytics, search/filter, tagging, live chat, and API access. Integrations ### Which third-party tools and platforms does Khoros Communities integrate with? Khoros Communities integrates with 3 third-party platforms, including SAP Customer Experience, Salesforce Sales Cloud, and Salesforce Marketing Cloud. These catalog integrations connect community activity with customer experience, sales, and marketing systems, giving teams a direct link between member engagement and core business data. Getting Started and Support ### What training and onboarding options does Khoros Communities offer? Khoros Communities provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars provide group learning sessions, and documentation gives written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Khoros Communities offer? Khoros Communities provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to get help and self-serve, but no reviewer feedback is available here to describe response times, agent helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Discussions/Forums 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. Gamification 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments Group Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize and edit a group of people's policy and members Ideation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Khoros Communities 24 features Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Online forums/groups where users can ask questions, share ideas, best practices, etc. Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members The creation, development, and sharing of potentially innovative new ideas Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Controls/tools to moderate the session Adjust communications based on previous interactions or personal preferences Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Attach digital tags to documents and assets for identification, search, or monitoring purposes Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.0 (10) ### Starting price Free trial not available Value for money 4.0 (10) 4.0 Based on 10 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (10) 4.2 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 10 reviews Filter by rating 5(4) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Online Community Manager Non-Profit Organization Management ### "Needs HIPAA compliance " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 5, 2023 Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included Pros Mobile responsive. Can do many things from your phone Cons Very techy.Slow to deliver AuroraExpensive Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Jive was depreciated by Lithium/Khoros Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) [CommUnity](https://www.capterra.com/p/251130/Personify-Community/) [Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Reasons for choosing Khoros Communities Migration of all data Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Senior Community Strategist Internet ### "Too little too late for Khoros Communities" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 20, 2020 Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. Pros The metrics dashboard is very impressive and I get so much insights from it. Very well done! Cons The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. Reasons for choosing Khoros Communities At the time, they offered us a good deal. But that cost grew and grew each year to the point where it was over $200k per year with minimal improvements/updates/changes to the product. Totally unreasonable cost now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Social Media & Community Manager Broadcast Media ### "Six years with Lithium Communities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2018 I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. Pros It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. Cons If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Allison F. Social Engagement & Customer Experince Strategy Telecommunications ### "Using Lithium? Consult an expert!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2018 Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 Pros Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs. Cons Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CSR Retail ### "Easy enough to use for beginners and intermediate users. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 31, 2018 Pros Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once. Cons I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Client Retention Manager Real Estate ### "Great Software To Manage Community" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 17, 2018 Pros Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another. Cons I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Karenny P. Servicio de atención al cliente Telecommunications ### "The power of the web become the best complete community experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2018 Pros I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. Cons We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Manager web services ### "Good experience , it´s a powerfull tool." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2017 Pros The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool. Cons The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tharsanan K. Computer Science engineering ### "lithium community best for commercial support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2017 this product may introduce some kind of chatbot applications. soo that users easily interact with the product. Pros User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts. Cons I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Viviana R. Community Manager ### "a great help " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2017 it allows to reach a greater number of users in an easy and fast way Pros is a great tool that facilitates social interaction on different platforms and with potential users Cons it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184925/Khoros-Communities/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.