# Canfigure Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Canfigure Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/184941/Canfigure --- # Canfigure Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Canfigure ## What is Canfigure? Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets. In an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness. Any business workflow can be supported using Canfigure's powerful admin tools. ## What is Canfigure used for? [Asset Tracking](https://www.capterra.com/asset-tracking-software/)[CMDB](https://www.capterra.com/cmdb-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $395 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Canfigure?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.canfigure.net/&name=Canfigure) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Canfigure 4.7 (23) VS. [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $395 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (19) Ease Of Use 4.3 (3,604) Value For Money 4.7 (19) Value For Money 4.2 (2,659) Customer Service 4.7 (19) Customer Service 4.3 (2,767) ## Canfigure alternatives [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (728)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (293)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184941/Canfigure/alternatives/) ## FAQs about Canfigure Overview ### Which roles and teams benefit most from Canfigure? Canfigure benefits IT operations, service desk, and systems administration teams that need to manage assets, configurations, incidents, and service workflows in one place. Change managers, application engineers, and quality leaders use it to control releases, track validation, and improve delivery governance, while IT directors and managers gain visibility into support performance and operational standards. Answer based on 19 reviews Overview ### What company size and industries is Canfigure built for? Canfigure is built mainly for midsize businesses at 47% and IT and services teams at 29%, while also serving enterprises at 41%. It fits any industry, especially automotive at 14% and insurance at 10%, and is aimed at companies managing their own environment or needing a fully integrated, flexible solution. Answer based on 23 reviews Features and Usability ### What are the key features of Canfigure? Canfigure offers IT service and asset management features including incident, problem, change, and release management, plus CMDB, asset tracking, inventory tracking, and work order management. It also includes workflow automation, approvals, alerts, reporting, self service portal, mobile access, and role-based permissions. Integrations ### Which third-party tools and platforms does Canfigure integrate with? Canfigure integrates with Active Directory and LDAP through LDAP Manager, and connects to Google Cloud, Microsoft Entra ID, Microsoft Entra Verified ID, Microsoft Outlook, QuickBooks Enterprise, Salesforce CMS, ServiceNow, Smartsheet, Xero, SMTP, and Nmap. It supports around 10 cataloged integrations across identity, email, IT service, and finance tools. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Canfigure offer? Canfigure provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online sessions support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Canfigure offer? Canfigure provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Users describe the support team as helpful, quick to respond, and reliable when issues come up, with several noting that assistance is available and problems are resolved in a timely manner. Answer based on 4 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Ticket Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Inventory Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Real-Time Notifications 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Support Ticket Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Notifications 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Canfigure 135 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Assign assets to users, job sites, and vehicles to ensure accountability Organize assets into folders and subfolders or tag assets based on a custom file hierarchy Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Schedule the calibration of instrumentation and maintenance requirements Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Track changes in laws and regulations and compare previous legislation to current legislation Track the status of assets and whether they're checked in or out Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Leave comments and notes on documents for others to view Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Track and manage the decline in value of assets and plan for improvements Plan when and how to dispose of outdated or decommissioned assets Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Track the origins of funds to uphold compliance with grant requirements for use/disposal and to ensure future funding. Managing service requests, incidents, IT issues & support with a ticketing system Information, data and reports that are being tracked over time Analysis of impact/effect on IT services and other business processes Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage and track all job information and associated tasks Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Create, send, and track purchase orders and their statuses Matrix barcode that stores information Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Creating relationships between different IT assets to define their status and dependencies in a network Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event See what items have been returned Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Manage and track orders being shipped to customers Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track the duration and expiration of warranty as well as any obligations under that warranty Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.7 (19) Free Trial [View pricing plan details](https://www.capterra.com/p/184941/Canfigure/pricing/) Tier 1 SME: < 100 Employees $395.00 Per Feature,Per Month Tier 2 Enterprise: > 100 Employees $795.00 Per Feature,Per Month Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Nmap](https://www.capterra.com/p/163417/Nmap/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating 5(16) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Brad V. IT Director Semiconductors ### "Great tool, low cost and covers a lot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2026 I’ve used Canfigure across a couple of companies, and overall it’s been an incredibly solid tool. It’s cost-effective, highly flexible, and has consistently met my needs. It’s played a key role in supporting IT operations without requiring a big investment. I’d definitely recommend it to anyone looking for a configurable, versatile solution that won’t break the bank. Pros Really solid tool overall. It’s super flexible and easy to work with, so you don’t need a ton of setup or training to get value out of it. The cost is very reasonable for what you get, which is always a plus. One of the biggest highlights is the support—they’re responsive, helpful, and actually listen to feedback. You can tell they’re actively improving the product based on what users are saying, which makes a big difference. Cons There’s definitely a learning curve getting started. The documentation is decent but could be more thorough in some areas. I also wish there were more out-of-the-box features—while it’s very flexible, you often have to build things yourself that feel like they could be standard. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Reasons for choosing Canfigure Choose Canfigure due to the bang for the buck Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PJ Peter J. Principal Quality Engineer Automotive ### "Review of the Canfigure (GEED) equipment Calibration database." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2025 It was a great overall experience. Chris Walker & his team provided outstanding support during our transition from our old Calibration database to the new Canfigure (GEED) Calibration database. Pros The GEED equipment/ calibration database is very user friendly & thus very easy to use. Cons I can't think of anything, the GEED tool/database is very easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2025 Thanks Peter it was a pleasure working with you on the project! For those who are reading the review note that GEED stands for "Global Engineering Equipment Database". The customer's own name for their Canfigure instance. AS Alex S. Senior Service Desk Technician Law Practice ### "Canfigure Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 17, 2024 We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful. Pros We love the ease of use in regards to create and tracking incidents/tickets. Cons There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2024 Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use! KB Ken B. IT Consultant Information Technology and Services ### "ITSM Full Function Toolset : Canfigure!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance! Pros Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports! Cons Haven't found anything yet, but I'm looking into every aspect. Reasons for choosing Canfigure All functions but much more cost effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Juan Andres M. Administracion de Empresas Information Technology and Services ### "Se muy facil de implementar." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 22, 2023 Pros Me gusto por su facilidad de implementacion y configuracion. Cons Tube problemas con el reporte de informes pero ya se soluciono. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Laura A. Validation Team Leader Automotive ### "Knowledgeable and Reliable Company with Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2023 I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers. Very happy with their performance. Pros Their support and being always open for improvements or new ideas and turning these ideas into actual tools in the system Cons There are some natural limitations but they try to work around these to satisfy the requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thanks so much for your review Laura! We look forward to continuing to deliver great support. VG Vaishali G. P1 Application Engineer Insurance ### "Good to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2023 Good. Pros It maintain and track all changes which deploy on environment on daily basis. It contains all relevant information about the hardware and software components used in an London Market Account. Cons All over It is good, can't see which we can't track. It would be really good if there is any plugin which can directly connect with Remedy and fetch change information from there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thanks for your review Vaishali! We have a REST API that can be used to connect to Remedy. I'll be in touch about getting this set up for you! TM Tom M. System Administrator Information Technology and Services ### "Canfigure Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 Pros Intergration of this product was easy, support always available and helpful. Cons We not not found any Cons to using this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thanks for your review Tom! FI Franco I. ICT Manager Sporting Goods ### "Canfigure review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 Great support from the vendor in case of issues or customizations. very responsive. Pros easy to use without to many training needed. intuitive and also easy to customize it. Cons the web interface looks a bit "old" to my opinion. But not really an issue, of course. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thanks for your review Franco! Hopefully the recent icon update will help to modernize the UI for you! AK Aditya K. Professional 1 Application Delivery Information Technology and Services ### "Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2023 Pros Canfigure has a user-friendly interface and intuitive workflows, making it easy for users to navigate and manage their IT assets and services. Cons I likes all the features of Canfigure. I like least about recording of deployment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thanks for your review Aditya! I'll be in touch to see how we can improve the recording of deployments for you! [View all Reviews](https://www.capterra.com/p/184941/Canfigure/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.