--- title: "Canfigure Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Canfigure Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/184941/Canfigure/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Canfigure Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Canfigure ## What is Canfigure? Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets. In an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness. Any business workflow can be supported using Canfigure's powerful admin tools. ## What is Canfigure used for? [Asset Tracking](https://www.capterra.com/asset-tracking-software/)[CMDB](https://www.capterra.com/cmdb-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $395 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Canfigure?[Manage this product listing](https://www.g2.com/products/canfigure/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Canfigure 4.7 (23) VS. [4.8 (1,080)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $395 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (19) Ease Of Use 4.8 (1,080) Value For Money 4.7 (19) Value For Money 4.7 (998) Customer Service 4.7 (19) Customer Service 4.8 (1,018) ## Canfigure alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (629)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (174)](https://www.capterra.com/p/84953/MIR-RT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/184941/Canfigure/alternatives/) ## FAQs about Canfigure Overview ### Which roles and teams benefit most from Canfigure? Canfigure is most used by IT service management teams, including service desk managers, system administrators, and support engineers, for incident handling, request tracking, and service operations. Change, configuration, and asset managers use it to document infrastructure changes and maintain asset records, while IT leaders and business analysts oversee delivery, governance, and reporting. Answer based on 19 reviews Overview ### What company size and industries is Canfigure built for? Canfigure is for companies in any industry managing their own environments, with midsize businesses accounting for 47% of reviewers and Information Technology and Services representing 29%. It also serves enterprises (41%), particularly organizations with specialized requirements, while Automotive (14%) and Education Management (10%) are additional reviewer industries. Answer based on 23 reviews Features and Usability ### What are the key features of Canfigure? Canfigure includes IT asset tracking, change management, incident and problem management, and help desk ticket management. It also offers CMDB, configurable workflows, approval process control, reporting and analytics, audit trail, self service portal, and mobile access for tracking assets, requests, and service history. Integrations ### Which third-party tools and platforms does Canfigure integrate with? Canfigure integrates with 10 third-party tools and platforms, including Google Cloud, Microsoft Entra ID, Microsoft Entra Verified ID, Microsoft Outlook, Nmap, QuickBooks Enterprise, SMTP, ServiceNow, Smartsheet, and Xero. Its catalog covers identity, email, IT service management, scanning, accounting, and work management integrations. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Canfigure offer? Canfigure provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, while documentation and videos offer self-paced reference and walkthrough materials for reviewing setup steps and product features. Answer based on 2 reviews Getting Started and Support ### What customer support options does Canfigure offer? Canfigure provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Users describe the support team as responsive and helpful, with quick issue resolution and reliable assistance during setup and ongoing use. Some also note frequent product updates and direct follow-up from support. Answer based on 4 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Canfigure supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams informed as updates happen, allowing teams to respond faster and maintain more consistent service. Ticket Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Asset Tracking 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Canfigure 135 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Disposal Management: Plan when and how to dispose of outdated or decommissioned assets - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Funding Source Tracking: Track the origins of funds to uphold compliance with grant requirements for use/disposal and to ensure future funding. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Historical Reporting: Information, data and reports that are being tracked over time - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Job Management: Manage and track all job information and associated tasks - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - License Management: Track and organize the number of licenses available to the organization - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchase Order Management: Create, send, and track purchase orders and their statuses - QR Codes: Matrix barcode that stores information - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Issues: Set an issue to repeat - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Returns Tracking: See what items have been returned - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Shipping Management: Manage and track orders being shipped to customers - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.7 (19) Free Trial [View pricing plan details](https://www.capterra.com/p/184941/Canfigure/pricing/) Tier 1 SME: < 100 Employees $395.00 Per Feature,Per Month Tier 2 Enterprise: > 100 Employees $795.00 Per Feature,Per Month Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Nmap](https://www.capterra.com/p/163417/Nmap/)[ SMTP](https://www.capterra.com/p/180513/SMTP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (19) 4.7 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(7) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT Director Used the software for: 3-5 years ### "Great tool, low cost and covers a lot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2026 I’ve used Canfigure across a couple of companies, and overall it’s been an incredibly solid tool. It’s cost-effective, highly flexible, and has consistently met my needs. It’s played a key role in supporting IT operations without requiring a big investment. I’d definitely recommend it to anyone looking for a configurable, versatile solution that won’t break the bank. Pros Really solid tool overall. It’s super flexible and easy to work with, so you don’t need a ton of setup or training to get value out of it. The cost is very reasonable for what you get, which is always a plus. One of the biggest highlights is the support—they’re responsive, helpful, and actually listen to feedback. You can tell they’re actively improving the product based on what users are saying, which makes a big difference. Cons There’s definitely a learning curve getting started. The documentation is decent but could be more thorough in some areas. I also wish there were more out-of-the-box features—while it’s very flexible, you often have to build things yourself that feel like they could be standard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Quality Engineer Used the software for: Less than 1 year ### "Review of the Canfigure (GEED) equipment Calibration database." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2025 It was a great overall experience. Chris Walker & his team provided outstanding support during our transition from our old Calibration database to the new Canfigure (GEED) Calibration database. Pros The GEED equipment/ calibration database is very user friendly & thus very easy to use. Cons I can't think of anything, the GEED tool/database is very easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Service Desk Technician Used the software for: 1-3 years ### "Canfigure Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 18, 2024 We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful. Pros We love the ease of use in regards to create and tracking incidents/tickets. Cons There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: 3-5 years ### "ITSM Full Function Toolset : Canfigure!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2023 Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance! Pros Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports! Cons Haven't found anything yet, but I'm looking into every aspect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer L2 IT System Engineer Used the software for: 3-5 years ### "Customizable ITSM service with exceptional customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2023 I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future. Pros \-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. \[sensitive content hidden\] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far. Cons \-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer P1 Application Engineer Used the software for: 1-3 years ### "Good to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2023 Good. Pros It maintain and track all changes which deploy on environment on daily basis. It contains all relevant information about the hardware and software components used in an London Market Account. Cons All over It is good, can't see which we can't track. It would be really good if there is any plugin which can directly connect with Remedy and fetch change information from there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: 3-5 years ### "Easy to Implement and Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 12, 2017 Pros Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services. Cons Support team is always there to assist in case of problem or issue. Nothing negative to say about them! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Desk Manager Used the software for: Less than 1 year ### "Hawkins Service Desk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2016 In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited. 2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes. 3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket 4. Cannot exclude child-related incidents from SLAs 5. Admin manual to be more comprehensive on the how to do that what to do. 6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well. Chris has been more than supportive and quick to respond, which I appreciate. Pros Tasking capability Cons Reporting Reminders not configured Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "SupaTools provides our organization with quality applications that are critical to our business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2018 ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support. Pros The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line. Cons The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Diamond In The Rough" 5.0 May 21, 2015 It's was almost comical when sitting in the demo and you ask those questions, "What about this scenario?" and then it's a quick "Yep, we can do that. Here is how you could approach that.". In most instances, you can take the core software and make it your own with relative ease. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Before we used supaTools, we were floundering with what assets we had and what tickets were our priority. With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Pros The environment is web-based and has a lot of different automation and integration points including active directory for logins. We utilize email ingestion through our Office365 account and it works like a champ for creating tickets and responding to tickets via email. The core allows you to add, remove, change features and fields with ease. Templates are key for incidents, which you can create many of to allow customers to fill in minimal aspects of an issue while still giving you pre-populated fields for reporting and SLA needs. Cons With any highly customizeable system, you run the risk of making things too complicated.If you have your internal processes defined well, it makes the transition to this product very easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/184941/Canfigure/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.