# Invision Community Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Invision Community the right Community solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/184942/Invision-Community/reviews --- Invision Community 4.2 (17) [View alternatives](https://www.capterra.com/p/184942/Invision-Community/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Invision Community Ease of use 4.4 Customer Service 4.0 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry S. Systems and Digital Marketing Administrator Construction Used the software for: 2+ years ### "Fantastic Products" April 11, 2023 4.0 It's a fantastic list of products and has been great for our intranet. Homepage, forums, blogs, gallery have been super.eCommerce store hasn't been used but I have used it in the past for other roles, it's a superb product with alot of customisation. Pros We like their self-hosted applications for use in our local environment which is used as our company intranet. It has been really useful and giving us more features than other software previously used which also had alot more issues coming up. The customer service has been great but ensure self-hosted installations are setup within a Linux operating system to ensure support is available. (limited support via Windows) Cons The pricing for renewals every 6 months are low, but in order to keep the site updated with any bug fixes, features etc. should be required, so it's worth keeping in mind. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Functionality was only available when installing third party plugins which then also caused issues with updates and so we wanted software which could give us the stability and functionality we wanted as our intranet. Review Source VR Verified Reviewer Full Stack Developer Information Technology and Services Used the software for: 6-12 months ### "Best Community Management Platform" September 25, 2022 5.0 Our overall experience is very good. Our developers team taking a advantage by creation various FAQ pages, websites. It is helping our business a lot. simply GO for it. Pros 1\. Lots of templates available for Forums, Calendar, Blogs Pages which will helps the users to create more dynamic content. 2. Helps to engage the customer base with the product related FAQ and queries. 3. Helps to create a mirror of your company's overall image in community platform. 4. Creation of Automated workflows with Invision Community and various applications. 5. Makes job more easier by automating and providing drag and drop tools. 6. Create websites for campaign very easily. Cons 1\. Needs to improve the UI components and add more features 2. DB restore in Invision community little bit time consuming. 3. Price wise little bit high as compared to other alternatives. 4. Fetching old data sometimes requires more time. Alternatives considered [PostBeyond](https://www.capterra.com/p/267141/PostBeyond/)[Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/)[Influitive](https://www.capterra.com/p/136258/AdvocateHub/) Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Influitive](https://www.capterra.com/p/136258/AdvocateHub/) cost was the primary reason for this switch and number of tools available in this application is really matching our requirement. Review Source VR Verified Reviewer CEO Computer Games Used the software for: 2+ years ### "Every Update Makes It Worse: Fewer Features, Higher Cost" August 4, 2025 1.0 Honestly, fewer and fewer. The platform used to empower community-building and customization, but lately, it feels more restrictive. At this point, platforms like WordPress, XenForo, MyBB, PHPBB, and even Discord offer more flexibility and benefits — often at a lower cost or even free. Pros The UI is clean, and it used to be highly customizable with lots of third-party support. There was a time when the platform felt truly community-driven. Cons It seems like with every major update — like from 4 to 5 — they keep removing useful features that should be there. They started by phasing out the marketplace, which in my opinion was a huge mistake. Then in version 5, they removed even more functionality in the name of "security," which ended up costing us plugins and apps that brought meaningful and useful changes. With each version, the price goes up while the features go down. Alternatives considered [XenForo](https://www.capterra.com/p/238692/XenForo/) Reason for choosing Invision Community At the time, IPS was infinitely better, which is no longer the case today. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Install plugins and themes and customize my community however I want. Review Source GG Gary G. Founder Internet Used the software for: 2+ years ### "Best community software on the market" April 3, 2025 5.0 My experience with Invision Community goes way back to circa 2004-2005 (I was still in high school) where I first dug my hands into forums and forum software in the good old Invisionfree days. Through the years I have created many communities, some successful and many others were anything but. Little did I know these experiences would only get me more and more hooked into this virtual world! Forums are communities of like-minded people sharing their knowledge, experiences, hobbies and most of all, coming together in a common place to just be themselves. I have experienced nearly every forum software out there, though I always made my way back to the Invision Community suite of products as I not only found it to be a very powerful and dynamic bit of kit, but it always provided the solutions I wanted and needed for my communities. If you have read some of the negative reviews regarding the team, take it with a grain of salt (I sure do!). The team strive for perfection and are not only extremely knowledgeable, but the way they connect and communicate with their community and clients are second to none. Every word of feedback and suggestions are read and taken seriously, they don't belittle anyone including those with negative approaches and you can read for yourself how they communicate with existing clients versus new members. They are respectful and know how to work together to produce something that is simply leading the market and this industry. Thank you, Invision Community. Not only for having the best community software, but for giving your clients and potential clients the very best in customer service. Each of you (and I really mean it) make up a great team and deserve all the praise. Forums, forum software, communities, however you word it, just wouldn't be the way they are without you. Pros Superior and powerful community software that exceeds expectation. Amazing team, combining knowledge from all facets of community management, forum software, development and the like. They are relatable and communicate effectively. Customer service is second to none in this market/industry. Everything is read, addressed and provided with realistic timelines. Feedback and suggestions are taken seriously and always discussed (whether internally or publicly), especially with strong support from the community. Deprecations are communicated concisely and with reasonable timelines. You will not be caught by surprise and are given more than enough notice to make the necessary adjustment/s. Cons The fact that this box exists. I have no cons, negative comments or dislike anything about Invision Community. Review Source VR Verified Reviewer CEO & co-founder Internet Used the software for: 2+ years ### "Best community forum software I have used" April 12, 2019 5.0 After having used vBulletin and Vanilla (free edition) for many years, it was a real joy to make the switch to IPS. Even migrating from Vanilla was easy. Robust software and helpful and professional support. Pros An awesome content suite with a powerful and modern forum functionality to support your online community. They really kill the competition with their clean templates, powerful community management tools and awesome editor that has great functionality for adding pics and embedding social media like tweets. Cons If it only had better gamification options (badges, achievements) it would be perfect. Review Source JS Joachim S. Owner Information Technology and Services Used the software for: 1-2 years ### "Steer Clear" November 23, 2022 2.0 A few IPB issue samples:Autumn 2021IPS support suddenly communicates that we had changed the program code, effectively leaving us without support – if we did not reverse the change. The Support was, as always, very confident and not open to arguments. “Our flag shows that you have changed the code.” End of discussion. Since we had not changed any program code there was nothing to reverse. We then communicated that we had decided to leave IPS. A Support staff then, but not until then, manually checked the code and concluded that we had not changed a single letter. Another one of these bugs. No excuse was given, but we decided to return to IPS due to all the hours invested. A critical mistake by us when viewed in the mirror. Autumn 2021During our tests a large portion of new members’ registrations stalls. According to IPS Support everything points towards that our environment is to blame. Quite the contrary, during three frustrating months we did hundreds of user registration tests on all kinds of hardware, three different browsers, and two separate networks. With the same result. But not until a senior IPS developer was engaged the IPS Support blame game stopped. Within two weeks of testing and analysis, the error was found - in the IPS environment (the service worker)... Pros We are two information technology managers and consultants both having 20+ years of experience who decided to launch a community directed towards executives. We chose “Invison Power Board” (IPB) from Invision Power Systems (IPS) as the tool for this since it had one for our offering critical functionality. The software had also been around for 10-20 years (depending on how you count a major version upgrade) and could be expected to be stable. This explains why we stayed on board through an 18-month-long orgy of bug reports. Cons We used the SAAS “Invison Power Board” from May 2021 to October 2022. The application was used by two admins configuring and testing multiple use case scenarios and front-end designs. The site was plagued by quite a few issues. We estimate that the 18-month-long process would have taken us about 6 months with a stable and fully documented software, and an open-minded Support. Reason for choosing Invision Community ...May 2022During our tests, a large portion of new members’ Stripe payments stalls which (once again) effectively stops new members’ registrations. Another showstopper. Again IPS Support points towards our environment, despite us once again presenting a solid test battery showing the same stalling issue no matter what environment we use. In August 2022 Stripe Support asks for specific information from IPS but this is never provided despite reminders. The stalling issue was never resolved.August 2022IPS Support does a ticket count and notes that we have filed 145 support tickets since May 2021. You might expect that this would render an excuse from IPS due to a software having more bugs than a stray dog. As you might guess by now, this does not happen. What happens is that IPS Support recommends us to look for an alternative community solution since they seem to think that we are to blame for their frustrating workload. A fascinating kill-the-messenger strategy.From August 2022 IPS Support reduces its support to us down to zero, thereby being in breach of the service agreement. We then escalate the case to the IPS \[SENSITIVE CONTENT\] who reviews it and concludes that we are good to go ahead and use the solution. But since we still get no response from IPS Support we take a deep breath, cancel our IPB plan and let about 2000 hours of work go down the drain. We have now moved on to a different vendor where we have experienced about 5% of the issue frequency as compared to IPB./Joachim Review Source JR Jed R. Owner Internet Used the software for: 2+ years ### "Disappointed" December 22, 2023 2.0 I've been a longtime Invision subscriber, both the software and their cloud hosting. Their off the shelf product remains best in class, but man am I disappointed with their cloud hosting. They're expensive, bureaucratic at every step, they don't provide ftp access, you have to go through them to perform backups and restores, they treat their customers like we're idiots and nickel and dime you every step of the way. The final insult happened today, when I'd finally had enough and decided to self host. They told me I'd have to pay $500 to change my plan (plus an additional $200/year for the service itself). I agreed (what choice do I have), only to get an error when I tried to download the software. So what do they say when this happens, after I've spent $500 for the privilege of switching plans? No apology, no circumventing the system to just get me the software I just paid for. Instead, I receive this note: "After reviewing your request, we have determined that it is going to require further investigation by our advanced support/development team. I have escalated your request to that department and they will provide further assistance as quickly as possible. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay." They sent this on a Thursday afternoon, btw. I am so angry. Pros Their off the shelf product remains best in class. Cons They're pricey, bureaucratic, and their attitude always seems to be "the customer is always wrong. Review Source Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Invision Community Review" March 9, 2023 5.0 Pros The software is well-optimized to run smoothly. Essential functions offer a lot of flexibility, excellent security, and stay well updated. Cons The support team can sometimes be slow to help with some problems. Review Source Mohan Lal D. Automation Specialist Marketing and Advertising Used the software for: 1-2 years ### "One of the best Community/Forum building software" September 30, 2022 5.0 It has been awesome experience using Invision Community so far. Pros What I like about Invision Community is that it allows you to create Community forum for your site with ease, and allows SSO integration with your Wordpress site, and you don't need to be a hardcore developer to do all that. Plus, it has extensive features like Badges, Profile timeline, Messages and much more, which makes it, worth it. Cons Nothing apart from it seems a bit pricey to me. Review Source Andres P. admin Consumer Services Used the software for: Less than 6 months ### "Great system" February 26, 2020 5.0 Pros Reliable system with a large selection of plugins. Quick support. Constant system updates Cons Need more features for search engine optimization. Review Source SK Stefan K. Admin Automotive Used the software for: 6-12 months ### "Highly recommended for building a community" January 12, 2020 5.0 Invision Community has helped me to get more participating members finally. With online users having these days so many places to communicate with each other, a community/forum software needs to be offering cutting edge functionality. Invision Community does the job. Pros Invision Community has taken forum software to a new level, providing users with modern functionalities as seen on many social media platforms. The software is also well optimized to run smoothly on any mobile device. Core functions offer a lot of flexibility. The software is well documented and administration is mostly straight forward. It's also a great choice if the community should be monetized at some point. Cons Nothing really so far. It's been the best forum software I've ever used and worth the money. It would be nice to have a few more features for polls, e.g. to allow polls also for guests. Reason for choosing Invision Community Established and proven product. Paid software. Review Source JP Jess P. Webmaster Internet Used the software for: 2+ years ### "Invision Community and the Invision Board Has Always Been Our Sites Chioce" November 5, 2019 5.0 They have kept my business from the free times of Ikonboard to the paid times of Invision by delivering a great product. Pros The Invision Community makes the some of the best forum software out there. It is secure, has a lot of mods, and can be installed on your own site or hosted by Invision in a cloud. They have decent customer service and the software itself has some of the easiest to use moderation tools out there. I highly recommend an Invision Board if you wish to have a forum for your customers, or fans. It has great security and stays well updated. Cons Sometimes database backups can be rocky to install when needed. Review Source DS Doloris S. Web Developer Civic & Social Organization Used the software for: 2+ years ### "Full feature community platform" February 17, 2022 5.0 Pros Invision Community provides forums, paid membership management, and event management. These 3 features are what we needed to serve parents in Chicago. Cons Tech support can sometimes be slow to response. Review Source RK Ralfs K. Founder Media Production Used the software for: 1-2 years ### "Great for desktop community" May 20, 2020 5.0 it's alright if you want to build a community that would be based on your web browsers. Pros I loved how many plugins & modules Invision community brings to you Cons constant updates, that don't really make that much of a change. But they almost always manage to be not compatible with plugins that I had installed. If you get let's say 4.3.x, then your plugins from 4.2.x would crash. pretty often. Review Source AP Aakash P. Admin Information Services Used the software for: 6-12 months ### "Good but not good enough" December 24, 2021 4.0 Pros Invision Community is a well-known community software and that means there is a very good amount of support and resources available for your site. The software is well developed and it is extremely easy to manage your site through the admin control panel. Cons It is an extremely pricey software compared to similar premium options. A lot of "basic" features are missing and require an additional modification/plugin which is also quite pricey. Alternatives considered [XenForo](https://www.capterra.com/p/238692/XenForo/) Review Source EN Erica N. Ceo,Busygates Marketing and Advertising Used the software for: 6-12 months ### "Invision Community" April 4, 2020 5.0 Pros What I like most about this community software is the way it allows you to make changes easily to suit your brand. Another great asset is that you can easily run Google AdSense on it. Cons The price is a bit steep but I also believe in paying for quality so in all I would say it's worth it Review Source SF Sadie F. Admin Facilities Services Used the software for: 2+ years ### "It definitely streamlines your procedures " December 9, 2020 4.0 Pros Seamless implementation and a non-existing learning curve . There is a variety of plugins you can implement and each can improve user experience . Cons I definitely find the product to be overpriced . Accessing past records should be easier . Review Source Similar Products Featured