# Cloudya Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cloudya Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/184983/NFON --- # Cloudya Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloudya ## What is Cloudya? Cloudya is an all-in-one cloud communication platform designed to revolutionise business telephony. With a single number and inbox across all devices, your team stays connected—whether in-office, remote, or on the go. Featuring VoIP calling, video conferencing, and seamless integrations with tools like Microsoft Teams, Cloudya offers an intuitive interface for superior collaboration. Ideal for hybrid work, it supports call centres with features like Nmonitoring Queues for real-time analytics, ensuring peak performance. Scalable, secure, and GDPR-compliant, Cloudya's 99.9% uptime guarantees reliability. Elevate your communication and streamline operations—book your Cloudya demo today! ## What is Cloudya used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Mobility](https://www.capterra.com/mobility-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloudya?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nfon.com&name=Cloudya) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloudya 4.0 (19) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.8 (868) Value For Money 3.8 (19) Value For Money 4.5 (780) Customer Service 4.1 (19) Customer Service 4.6 (799) ## Cloudya alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/184983/NFON/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 4.1 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Transfers live calls to other agents VoIP Connection 3.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Activity Dashboard 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Recording 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting & Statistics 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Cloudya 123 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Verify the identity of users/devices to enable secure access System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls The system can automatically recognize a user and/or device Create backups and provide methods to recover deleted/lost data A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Register and perform initial device setup Assemble applications and processes by dragging over and arranging pre-built components Create, edit, preview, and send faxes electronically Manage, store and organize emails within the system or via third-party apps Electronic storage of staff/employee contact information and job status in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more For Cloud-based phone system that sends and receives calls via the internet. Group messaging lets multiple people carry on a group conversation High-definition audio and/or video capabilities Compliant with HIPAA, which sets standards for sensitive patient data protection A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Access the system via a mobile application Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Ability of websites, web applications, or mobile applications to function without an active internet connection Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Organize and manage the accomplishments and development of employees or performance of applications or systems Monitoring and measurement of relevant metrics to assess the performance of IT resources Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Trigger clickable pop-up messages Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Lock devices to prevent their misuse if they get lost or stolen. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Connect with meeting participants remotely over video Store and manage online video content Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.9 (19) 3.9 Based on 19 reviews ## Pricing Value for money 3.8 (19) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/184983/NFON/pricing/) Value for money 3.8 (19) 3.8 Based on 19 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (19) 4.1 Based on 19 reviews ## User reviews Overall rating 4.0 Based on 19 reviews Filter by rating 5(11) 4(3) 3(2) 2(0) 1(3) Mentioned topic Sorted by most recent Ralph H. Geschäftsführer Information Technology and Services ### "Cloudya - die vielseitige Kommunkationssoftware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2025 Ich nutze es im geschäftlichen Alltag täglich und freue mich über die einfache und intuitive Bedienung Pros Die Verfügbarkeit auf vielen verschiedenen Endgeräten, nahtlose Übertragung der Anrufe zu anderen Endgeräten. Cons Ich würde mich über TAPI Funktionalität freuen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Christoph M. GF Telecommunications ### "gutes Softphone mit ansprechender Oberfläche" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 Eines sehr gute grafische Darstellung der Nebenstelle. Sehr gut anpassbar und viele nützliche Funktionen als Bordmittel dabei. Pros Aufgeräumte Software mit gutem Umfang. Look and Feel sehr angenehm und sowohl auf PC/MAC als auch Smartphones gut zu bedienen Cons Bedienung des Videoclients funktioniert noch nicht auf Smartphones. Da es nur ein kleines Feature ist, allerdings nicht schlimm Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Matthias R. CEO Information Technology and Services ### "Cloudya weil es die Arbeit erleichtert" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2024 Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken. Pros felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp. Cons Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken. Alternatives considered [Gamma](https://www.capterra.com/p/160341/Gamma/) Reasons for choosing Cloudya Bessere Leistung und Funktionen, einfachere Bedienung Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TA Till A. Senior Director Automotive ### "The perfect to to travel and work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Great integration possibilities and flexible prices. Pros Einfach Klasse, die Integration mit Microsoft Teams und unsere CRM Tools. Und am besten ist die Möglichkeit von überall in der EU zu telefonieren. Cons Nichts fällt mir ein, Außer ein paar Connection Ausfälle, sie wurden aber schnell behoben. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Dieter L. Geschäftsführere Information Technology and Services ### "Ergonomische Kommunikation mit Effizienz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2024 Im täglichen Einsatz ein unersetzliches Tool zur Kommunikation mit Effizienz. Pros Tolle Ergonomie! Prima Funktionsumfang. Cloud aus und in Deutschland. Cons Fehlende Funktionen: Presence mit individuellem Status und Chat. Alternatives considered [sipgate](https://www.capterra.com/p/184990/sipgate-team/) [Placetel](https://www.capterra.com/p/252201/Placetel/) Reasons for choosing Cloudya Zuverlässigkeit und Preis-Leistungsverhältnis Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jorg K. Admin Computer Networking ### "Cloudya Nutzung" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 5, 2024 Schnell und einfach zu installieren und robust in der Anwendung Pros Flexibilität in der Anwendung auf verschiedenen Geräten Cons Nur das es keine Multiline TAPI gibt und somit das steuern der Cloudya etwas schwer ist. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JQ Jens Q. Geschäftsführer Information Technology and Services ### "Flexibilität pur. Perfekt für das mobile Arbeiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2024 Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten. Pros Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität Cons Nicht jedes CRM lässt sich altuell anbinden Switched from [sipgate](https://www.capterra.com/p/184990/sipgate-team/) Features, Skalierung, Auswertungen. Produkterfahrungen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tobias S. IT-Consulting und Projektmanagement Information Technology and Services ### "Starke und stabile Marke mit Abstrichen in der eigenen App-Suite" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2024 Die allgemeinen Erfahrungen mit der Cloudya PBX sind sehr gut. Dieser Kredit wurde aber aufgrund der Instabilität in den letzten Jahren etwas verspielt. NFON hat vor allem die PBX stark gemacht sowie die Vielzahl an OEM Produkten im Softwarebereich. Die Entwicklung der eigenen App-Suite, welche nicht richtig voran geht, scheint zu viele wichtige Ressourcen zu bündeln, weshalb es sich auf das gesamte Produkt auswirkt. Pros Die Einfachheit und die jahrelange Erfahrung am Markt. Ebenso aus Partnersicht der direkte und persönliche Kontakt sowie Austausch mit den Verantwortlichen. Die vielen stabilen Integrationen mittels NCTI Pro oder auch i.v.m. Teams stechen zudem heraus. Cons Die Stabilität der letzten 2-3 Jahre hat extrem nachgelassen, was sowohl Kunden als auch Partner beunruhigt. Zudem hat sich die Cloudya App seit dem Start 2018 nicht marktgerecht entwickelt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kenny W. Geschäftsleitung Information Technology and Services ### "Nfon als fester Unternehmensbestandteil" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2024 Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW. Pros Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading. Cons Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Cloudya Deutscher Anbieter. Vollständige Telefonielösung. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mohammed S. Solicitor Law Practice ### "Held to Ransom" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2024 Pros My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2024 Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months. Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement. Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time. The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option. You requested in writing that we terminate your services immediately, which we duly did on 2/8/24. [View all Reviews](https://www.capterra.com/p/184983/NFON/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)