--- title: "Cloudya Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloudya Software - reviews, pricing plans, popular comparisons to other Product Lifecycle Management products and more." source_url: "https://www.capterra.com/p/184983/NFON/" page_type: "product" language: "en" --- # Cloudya Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloudya ## What is Cloudya? NFON Cloudya is a versatile cloud communications platform that offers streamlined communication and enhanced operational efficiency. Effortless to set up and configure, Cloudya integrates seamlessly with the existing communication systems and supports CRM integration with over 300 platforms, ensuring smooth workflows. Built with data protection and GDPR compliance at its core, Cloudya safeguards business communications. Its intuitive interface, multi-device compatibility, and flexible subscription plans ensure it evolves with the business needs.  Advanced features like call analytics and contact center solutions enable businesses to innovate, scale, and succeed. Tailored for SMEs, NFON Cloudya is ready for deployment within 24 hours. ## What is Cloudya used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Mobility](https://www.capterra.com/mobility-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloudya?[Manage this product listing](https://www.g2.com/products/cim-database-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloudya 4.0 (19) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.4 (888) Value For Money 3.8 (19) Value For Money 4.3 (798) Customer Service 4.1 (19) Customer Service 4.1 (819) ## Cloudya alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [View all alternatives](https://www.capterra.com/p/184983/NFON/alternatives/) ## FAQs about Cloudya Overview ### Which roles and teams benefit most from Cloudya? Cloudya is most used by executives, business owners, and IT leaders who need reliable business communications without complex infrastructure. Operations and administrative teams use it to manage day-to-day calling and availability, while consultants, legal professionals, and client-facing service teams rely on it to stay reachable and coordinate customer interactions efficiently. Answer based on 19 reviews Overview ### What company size and industries is Cloudya built for? Cloudya is built for small businesses, with 100% of reviewers coming from that segment, especially in Information Technology and Services at 32%. It also serves Information Services at 11% and Computer Networking at 5%, aligning with its focus on SMEs, business owners, hybrid teams, and IT administrators. Answer based on 19 reviews Features and Usability ### What are the key features of Cloudya? Cloudya offers VoIP, unified communications, and call center management features such as call routing, automatic call distribution, IVR, call queues, and call recording. It also includes computer telephony integration, CRM, chat/messaging, video conferencing, real-time reporting, access controls/permissions, and single sign on. Integrations ### Which third-party tools and platforms does Cloudya integrate with? Cloudya integrates with over 170 third-party tools and platforms across CRM, healthcare, and business software. Official catalog integrations include Act!, Agile CRM, Apptivo, Bitrix24, Bullhorn, Carerix, ChiroTouch, and AFAS Software, with additional support for ACA, ANVA Hub, Aareon, Accredo, Birdie, Bond, Brightree, and CAS. Getting Started and Support ### What training and onboarding options does Cloudya offer? Cloudya provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, and documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Cloudya offer? Cloudya provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep options. Support is presented through self-service resources and direct contact channels, giving users several ways to get help when needed. ## Features AI summary Based on 3,851 Product Lifecycle Management reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Cloudya supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call operations, keep accurate records of customer interactions, and review call activity for quality and performance, allowing teams to improve service consistency and respond more effectively to customer needs. Call Logging 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Caller ID 4.1 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Transfers live calls to other agents Cloudya 123 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Authentication: Verify the identity of users/devices to enable secure access - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Device Enrollment: Register and perform initial device setup - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Group Messaging: Group messaging lets multiple people carry on a group conversation - HD Audio/Video: High-definition audio and/or video capabilities - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Push Notifications: Trigger clickable pop-up messages - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Device Locking: Lock devices to prevent their misuse if they get lost or stolen. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Management: Store and manage online video content - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.9 (19) 3.9 Based on 19 reviews ## Pricing Value for money 3.8 (19) Free Trial [View pricing plan details](https://www.capterra.com/p/184983/NFON/pricing/) NFON Cloud Telephony 9,90 It includes: - Meet & Share - Audio - Video conferencing - Screensharing for video conferencing - Complete app suite - Do Not Disturb (DND) - Conference locking - Share the screen simultaneously - Voicemail - Call queues Other Plans Contact Vendor for Pricing It includes: - Meet & Share - Audio - Video conferencing - Screensharing for video conferencing - Complete app suite - Do Not Disturb (DND) - Conference locking - Share the screen simultaneously - Voicemail - Call queues Value for money 3.8 (19) 3.8 Based on 19 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (19) 4.1 Based on 19 reviews ## User reviews Overall rating 4.0 Based on 19 reviews Filter by rating 5(11) 4(3) 3(2) 2(0) 1(3) Mentioned topic Sorted by most recent Ralph H. Geschäftsführer Information Technology and Services ### "Cloudya - die vielseitige Kommunkationssoftware" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2025 Ich nutze es im geschäftlichen Alltag täglich und freue mich über die einfache und intuitive Bedienung Pros Die Verfügbarkeit auf vielen verschiedenen Endgeräten, nahtlose Übertragung der Anrufe zu anderen Endgeräten. Cons Ich würde mich über TAPI Funktionalität freuen Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CM Christoph M. GF Telecommunications ### "gutes Softphone mit ansprechender Oberfläche" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 Eines sehr gute grafische Darstellung der Nebenstelle. Sehr gut anpassbar und viele nützliche Funktionen als Bordmittel dabei. Pros Aufgeräumte Software mit gutem Umfang. Look and Feel sehr angenehm und sowohl auf PC/MAC als auch Smartphones gut zu bedienen Cons Bedienung des Videoclients funktioniert noch nicht auf Smartphones. Da es nur ein kleines Feature ist, allerdings nicht schlimm Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Matthias R. CEO Information Technology and Services ### "Cloudya weil es die Arbeit erleichtert" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2024 Sehr gut, seit der Einführung hat sich unser Ablauf um haus verbessert und keiner muss mehr an Rufumleitungen oder sontiges denken. Pros felxibler Einsatz ohne Ortsgebundener Telefonanlage, jederzeit von überall mit meiner Büronummer kommunizieren, bessere Erreichbarkeit dank Handyapp. Cons Bei der Programmierung allen sich Tasten nicht auf andere User kopieren, man muss jede Taste bei jedem User einzeln programmieren, auch kann mein keinen Taste einschieben, man muss jede Taste verrücken. Alternatives considered [Gamma](https://www.capterra.com/p/160341/Gamma/) Reasons for choosing Cloudya Bessere Leistung und Funktionen, einfachere Bedienung Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TA Till A. Senior Director Automotive ### "The perfect to to travel and work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Great integration possibilities and flexible prices. Pros Einfach Klasse, die Integration mit Microsoft Teams und unsere CRM Tools. Und am besten ist die Möglichkeit von überall in der EU zu telefonieren. Cons Nichts fällt mir ein, Außer ein paar Connection Ausfälle, sie wurden aber schnell behoben. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Dieter L. Geschäftsführere Information Technology and Services ### "Ergonomische Kommunikation mit Effizienz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2024 Im täglichen Einsatz ein unersetzliches Tool zur Kommunikation mit Effizienz. Pros Tolle Ergonomie! Prima Funktionsumfang. Cloud aus und in Deutschland. Cons Fehlende Funktionen: Presence mit individuellem Status und Chat. Alternatives considered [sipgate](https://www.capterra.com/p/184990/sipgate-team/) [Placetel](https://www.capterra.com/p/252201/Placetel/) Reasons for choosing Cloudya Zuverlässigkeit und Preis-Leistungsverhältnis Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jorg K. Admin Computer Networking ### "Cloudya Nutzung" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 5, 2024 Schnell und einfach zu installieren und robust in der Anwendung Pros Flexibilität in der Anwendung auf verschiedenen Geräten Cons Nur das es keine Multiline TAPI gibt und somit das steuern der Cloudya etwas schwer ist. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JQ Jens Q. Geschäftsführer Information Technology and Services ### "Flexibilität pur. Perfekt für das mobile Arbeiten" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2024 Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten. Pros Flexibilität SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter Regionaler Ansprechpartner und deutschen Hersteller Viele Jahre konstante Qualität Cons Nicht jedes CRM lässt sich altuell anbinden Switched from [sipgate](https://www.capterra.com/p/184990/sipgate-team/) Features, Skalierung, Auswertungen. Produkterfahrungen Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tobias S. IT-Consulting und Projektmanagement Information Technology and Services ### "Starke und stabile Marke mit Abstrichen in der eigenen App-Suite" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2024 Die allgemeinen Erfahrungen mit der Cloudya PBX sind sehr gut. Dieser Kredit wurde aber aufgrund der Instabilität in den letzten Jahren etwas verspielt. NFON hat vor allem die PBX stark gemacht sowie die Vielzahl an OEM Produkten im Softwarebereich. Die Entwicklung der eigenen App-Suite, welche nicht richtig voran geht, scheint zu viele wichtige Ressourcen zu bündeln, weshalb es sich auf das gesamte Produkt auswirkt. Pros Die Einfachheit und die jahrelange Erfahrung am Markt. Ebenso aus Partnersicht der direkte und persönliche Kontakt sowie Austausch mit den Verantwortlichen. Die vielen stabilen Integrationen mittels NCTI Pro oder auch i.v.m. Teams stechen zudem heraus. Cons Die Stabilität der letzten 2-3 Jahre hat extrem nachgelassen, was sowohl Kunden als auch Partner beunruhigt. Zudem hat sich die Cloudya App seit dem Start 2018 nicht marktgerecht entwickelt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kenny W. Geschäftsleitung Information Technology and Services ### "Nfon als fester Unternehmensbestandteil" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2024 Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW. Pros Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading. Cons Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Cloudya Deutscher Anbieter. Vollständige Telefonielösung. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Mohammed S. Solicitor Law Practice ### "Held to Ransom" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2024 Pros My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2024 Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months. Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement. Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time. The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option. You requested in writing that we terminate your services immediately, which we duly did on 2/8/24. [View all Reviews](https://www.capterra.com/p/184983/NFON/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.