# RouteManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RouteManager the right Fleet Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185092/WorkWave-Route-Manager/reviews --- RouteManager 4.3 (82) [View alternatives](https://www.capterra.com/p/185092/WorkWave-Route-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RouteManager Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews LP Leshawn P IT Software AnalystRetail, 501 - 1,000 employeesUsed the software for: 6-12 months. “The tool generally functions well and we do not have any major complaints that would prevent us moving forward and continuing to use the tool.“ July 23, 2024 MJ Mark J Field Service ManagerProgram Development, 51 - 200 employeesUsed the software for: 1-2 years. “The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced.“ July 18, 2024 BD Bryan D Director Operations SupportRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Ease of use, route optimization, identification of vehicle limits, customer communication“ July 18, 2024 LP Leshawn P IT Software AnalystRetail, 501 - 1,000 employeesUsed the software for: 6-12 months. “The email notifications also aren't customizable as far as the scheduling goes.“ July 23, 2024 LB Logan B OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “The features of the product are great and they have worked with us on some added features that have helped us.“ July 26, 2024 AL Ashley L Logistics SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like that it does not indicate orders that have a time sensitivity attached to them.“ July 19, 2024 MR Mauricio R Dispatch ManagerBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 1-2 years. “Assigning routes is pretty easy with WorkWave Route Manager.“ July 23, 2024 SK Sara K Corporate Catering ManagerFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “Some features that are not flexible for our specific services.“ July 26, 2024 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian K. Used the software for: ### "We love Viamente!" July 23, 2014 5.0 We love Viamente! The program has saved us so much time, effort, and headaches! We used to spend hours on google maps plotting 25 locations at a time, now we just upload our excel file and send it to our drivers to use on their GPS. Thank you so much Viamente! Review Source WM William M. Logistics Dispatcher Food & Beverages Used the software for: 1-2 years ### "Love routing with Workwave!" November 10, 2020 4.0 Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically. Pros \- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for Cons \- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Motive](https://www.capterra.com/p/138669/Motive/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing RouteManager We are very passionate of getting our produce to the customer as fresh as possible and on time. We deal with Chefs, Independents, Donation partners, DSD and DC's ranging from receiving windows/ operating hours/ appointment times. All those factors create a deep complexity which WorkWave is able to do with ease (although I do tweak its optimized routing almost daily given many variables) which is convenient. Review Source Response from WorkWave November 12, 2020 Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming! CN Christine N. Operations Specialist Utilities Used the software for: 2+ years ### "WorkWave upgrade" August 15, 2019 2.0 Pros Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service. Cons WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down. Review Source Response from WorkWave August 23, 2019 Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight. SK Steven K. Senior Program Manager Utilities Used the software for: 2+ years ### "This product is best in class!" October 18, 2021 5.0 Pros Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%. Cons The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing RouteManager The cost, ease of use of the API and feature set were the main determining factors in the purchase of WorkWave. Switched from [Oracle Field Service](https://www.capterra.com/p/74290/Oracle-Field-Service/) Cost Review Source Response from WorkWave October 22, 2021 Thank you for the 5 star review! We are so glad you are finding success with our solutions. CG Cesar G. Owner Consumer Services Used the software for: 1-2 years ### "Great But Expensive CRM and Scheduling Application" May 22, 2022 5.0 Great experience with work wave maintains resources that help manager a small to medium size service business. Pros streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks Cons expensive for user license and being tied into their processor is very costly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RouteManager Easy to migrate and the features that it contained Review Source EC Eliezer C. Dispatch Supervisor Construction Used the software for: 1-2 years ### "Best yet" April 1, 2021 5.0 Pros I love how you are able to integrate both the tracking and the orders and POD all in one software. Cons I am still trying to figure out how to put together the maintenance plans. Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing RouteManager Workwave route manager had everything that i was looking for. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/) Verizon connect didn't have Dispatching for orders the way i needed it to be. Roadwarrior didn't track the driver efficiently. Only through the phone GPS but didn't track the behavior. Review Source Response from WorkWave April 6, 2021 Hi Eliezer! Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions! YA Yannick A. CEO Retail Used the software for: 2+ years ### "Great last mile delivery tool" May 4, 2021 5.0 I definitely recommend Pros Routing is great. It was easily integrated with our Magento 2 store. Cons GPS does not work for our country. I don't have the maintenance plan program for our fleet Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing RouteManager The support team was very accessible and the API documentation very clear Review Source Response from WorkWave May 7, 2021 Hi Yannick! Thank you for your review. We are so happy that you are finding success using Route Manager! We look forward to continuing our relationship with Price Guru! JE JT E. Owner Food & Beverages Used the software for: 6-12 months ### "Route Management Made Easy" November 10, 2020 5.0 The on-boarding team and support have been great and helped us get ramped up fast. Pros We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes. Cons The initial learning curve takes a little time because the tool is so feature rich. Switched from [RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/) Road warrior couldn’t scale to meet our growing business needs. Review Source Response from WorkWave November 12, 2020 Hi JT, Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions. NB Nathan B. Logistics Control Supervisor Environmental Services Used the software for: 6-12 months ### "A great tool for our operation" November 10, 2020 4.0 It has been a great improvement to our daily operation. Pros Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient. Cons Would be great to have text notifications included with basic service and not an add on service. Switched from [GoFleet](https://www.capterra.com/p/132262/Go-Fleet-GPS-Tracker/) not enough features. wanted route planning included. Review Source Response from WorkWave November 12, 2020 Hi Nathan, Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories. LB Lucas B. Manager Information Technology and Services Used the software for: 2+ years ### "Very poor customer service and faulty product" April 9, 2020 2.0 The experience has been horrible, we've been given misinformation and our account rep \[SENSITIVE CONTENT HIDDEN\] could care less about us or anyone else as a customer, we definitely regret referring customers to Work Wave now Pros The ease of migration from Service CEO to this product Cons The product is complicated to use, search features are limited, and many lists don't even return basic results. Reason for choosing RouteManager Work Wave sales lied to us Review Source Response from WorkWave August 31, 2020 Hi Lucas - Thanks for the review, and we are sorry to hear about your frustrating experience with Route Manager. Our customer experience is always our top priority, and will be passing this feedback along to our product team. DP Dana P. Asst Fleet Manager Construction Used the software for: 2+ years ### "Workwave Route Manager" November 10, 2020 4.0 Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs. Pros We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry. Cons I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives. Reason for choosing RouteManager They just didn't fit our needs. We don't usually repeat delivery to places. We deliver roofing packages to customers so we need to be able to figure weights and capacities and schedule routes considering different restrictions of HOA's and neighborhoods, new constructions...etc. Review Source Response from WorkWave November 12, 2020 Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply! JJ Jeff J. sales Wholesale Used the software for: 2+ years ### "Good Stuff" March 2, 2023 4.0 At this moment, we are just getting up and using WWRM. Everything is just basic planning and execution, but later we expect to get more out of this. Pros The overall experience using WWRM has been great. It's been easy to get up to speed using and informing others how to use it. Cons There isn't anything that jumps out as something not liked. Review Source LB Lynn B. Supervisor Utilities Used the software for: 2+ years ### "Review WWRM" November 16, 2020 5.0 I have had great technical support every time I have reached out for help. Now, with their question analyst it is easy to get an answer even faster. The answers are usually simple and direct to the point. It is a quick way to research and find a solution on my own. Pros Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out. Cons Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry. Review Source Response from WorkWave November 30, 2020 Hi Lynn, Thank you for your great review! We are so happy that you find Route Manager easy to use and find our technical support to be helpful. We look forward to continuing our relationship with Landis+Gyr! SM Sergio M. Co-founder Food & Beverages Used the software for: 6-12 months ### "Mobtown Fermentation review of WorkWave" November 23, 2020 5.0 Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs. Pros I like how easily I can upload CVS files with all the routing data into the software. Cons I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance. Review Source Response from WorkWave November 30, 2020 Hi Sergio, Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation! SE Shaun E. Associate Publisher Marketing and Advertising Used the software for: 2+ years ### "Thank you!" October 11, 2021 5.0 I couldn't my do business without it. I own a magazine in Fort Lauderdale and Naples. My territories are huge, and there's no way I would know how to get around and be effective in a short amount of time. Pros I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you! Cons The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times. Reason for choosing RouteManager It's much better than Mapquest Review Source Response from WorkWave October 22, 2021 Thank you for the 5 star rreview! We are so glad you are finding success with our solutions. ES Evelyn S. Operations Coordinator Hospital & Health Care Used the software for: 6-12 months ### "WorkWake in Healthcare" September 13, 2018 4.0 Better customer service Pros This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application. Cons When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed. Review Source AJ Alex J. Distribution/Warehouse liason Used the software for: Less than 6 months ### "Great organizational tool" November 9, 2016 4.0 At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company. Pros Excel-friendly, information is easy to view, great organizational tool Cons Inputting every detail of information from traffic patterns to truck routes, etc. Review Source JR Jessica R. Managing Partner Construction Used the software for: 6-12 months ### "Scam! Scam! Scam! " March 29, 2018 1.0 Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business. Pros Can’t name one... Cons Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems. Review Source TV Tyler V. Vice President Farming Used the software for: Less than 6 months ### "Route Optimization for Live Plants" August 17, 2021 5.0 So far it has been very easy to learn Pros Web based, intuitive interface. Allows for flexibility in route planning Cons Have not run into any cons as of yet. There could be some additional notification options, but not a big deal Review Source Response from WorkWave August 26, 2021 Hi Tyler - Thank you for the 5 star review! We are so glad you are finding success with our software. LJ LASHAE J. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Its good" March 14, 2019 5.0 Pros The best thing I like about this product is the functionality of it. It gives you the ability to manage multiple routes and multiple drivers Cons The least thing I like about this product is is doesnt have use for people who aren't tech savvy Review Source KS Karen S. Office Manager Used the software for: 6-12 months ### "A work in progress" September 8, 2016 2.5 Pros They take feedback and are improving the system weekly. Cheap monthly fee compared to other systems on the market. Cons Cheap isn't always best. If you have the patience of dealing with the technical problems then it is fine. Still not 100% up and running and are now past the 90 day mark. Techs are unable to see other schedules and cannot change their schedules using the app. Review Source JC Jeremy C. IT Used the software for: ### "An IT Perspective" July 24, 2014 5.0 From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system. Quickly validating our customer's address, mapping the locations, and planning the routes allows us to employ multiple what-if scenarios when looking at routing potential new customers. Review Source LS Liz S. Used the software for: ### "What a relief" July 23, 2014 5.0 We have used Viamente Route planner for the past 3 years to help our small school successfully deliver mother's day brunch bags to over 700 addresses. Prior to discovering Viamente, we spent many, many person hours pouring over paper maps to come up with the routes for our volunteer-drivers. Now, we put all of the addresses into Viamente and Tah-dah, our routes are planned!! What a relief. Review Source LS Lori S. Used the software for: ### "Streamline Your Business" July 28, 2014 5.0 PestPac and RoutePoint have been phenomenal for us and our business. It gives us access to our customer and billing information anywhere that we have access to the internet. It has streamlined the administrative side of our business so much. We can mail to, look up information on, schedule or bill our customers with just the click of a button. Thank you so much! Review Source AH Andrew H. Used the software for: ### "Saves me headaches" July 23, 2014 5.0 I have been a viamente customer for over a year now. The phone support is incredible and the route planning system is spot on. I can't tell you how many headaches and hours via ente has saved me. This will be a service I continue to use as long as I am in business. 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