# Page 2 | RouteManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is RouteManager the right Fleet Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185092/WorkWave-Route-Manager/reviews

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RouteManager

4.3 (82)

[View alternatives](https://www.capterra.com/p/185092/WorkWave-Route-Manager/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of RouteManager

## Showing most helpful reviews

Showing 26-50 of 82 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JN

Johannes N.  
COO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Stay away, there is better options"

March 4, 2025

1.0

Not helpful, almost fraud cos they lost most of the clients. Finally we left it after 10 years of bad support, high cost and old solutions that we find better and with a lower cost in other platforms.

Pros

Nothing. It was a good platform 5-10 years ago, not improving, with todays standard its very exensive and bad service, I´v benn working with route mng for 8 years.

Cons

Customer service not helping, low skills, just want to charge you

Review Source

Response from WorkWave

March 10, 2025

Thank you for your feedback of RouteManager - we have noted your comments as we work to be a strong partner to our customers. -WorkWave

MR

Mauricio R.  
Dispatch Manager  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "WWRM is a great job tool!"

July 23, 2024

4.0

It's been a great year using this tool daily.

Pros

I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.

Cons

Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave

LB

Logan B.  
Owner  
Events Services  
Used the software for: 2+ years

### "RouteManager saves us time and money"

July 26, 2024

5.0

Overall we have had a great experience. The customer service is quick and easy to work with. The features of the product are great and they have worked with us on some added features that have helped us.

Pros

We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.

Cons

Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.

Switched from

[Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/)

Features they were lacking with that we could not operate without.

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We have taken note of your suggestions and appreciate being your valued partner! -WorkWave

LP

Leshawn P.  
IT Software Analyst  
Retail  
Used the software for: 6-12 months

### "Route Manager Review"

July 23, 2024

4.0

It's been pretty decent overall. The hardest challenge I faced was getting the my co-workers to adapt to the new process and new software. The tool generally functions well and we do not have any major complaints that would prevent us moving forward and continuing to use the tool.

Pros

I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.

Cons

I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.

Review Source

Response from WorkWave

July 29, 2024

Thank you for taking the time to review RouteManager. We aim to be the best partner for your company and have passed along all of your comments. We encourage you to contact your team and/or support at (800) 762-0301 for any specific questions. -WorkWave

AL

Ashley L.  
Logistics Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Yurek Pharmacy"

July 19, 2024

4.0

Overall, I have really enjoyed this routing system and my rep is always easy to get a hold of, very knowledgeable and alwasy willing to help.

Pros

It is simple to use and you can see your drivers and orders in real time.

Cons

I do not like that it does not indicate orders that have a time sensitivity attached to them.

Review Source

Response from WorkWave

July 29, 2024

Thank you for your review of RouteManager. We have taken note of your comments and encourage you to contact support should you want to discuss your specific questions or concerns: (800) 762-0301. Thank you!- WorkWave

PS

Pamela S.  
fleet manager  
Retail  
Used the software for: 2+ years

### "Good product for managing your fleet"

July 30, 2024

5.0

Pros

Easy to use, planning routes for your business. Can easily re-route trucks to get certain stops first. Lots of options to improve performance

Cons

Would like to be able to select groups of stops to switch to a different truck with the balloon feature but Workwave does not do that

Switched from

[Info-Tech HRMS](https://www.capterra.com/p/250263/HRMS-All-in-one-Software/)

The \[sensitive content hidden\] of the company did not like the features of Viamente route planner

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We have taken note of all suggestions and are happy you are finding success with our product! -WorkWave

MS

Michaelle S.  
circulation manager  
Media Production  
Used the software for: 1-2 years

### "Work Wave Review"

July 23, 2024

5.0

I enjoy working with the support number, they are always helpful and prompt. I feel \[sensitive content hidden\] my account rep is fabulous A joy to work with, although once I used Work Waves more often I had less interaction with anyone because I became self sufficient.

Pros

Once learned the ease of the system is what's keep me using the software.

Cons

I like to figure things out on my own, sometimes with Work Waves there are things they can see, that i can't see and I am unable to resolve the situation on my own.

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave

MJ

Mark J.  
Field Service Manager  
Program Development  
Used the software for: 1-2 years

### "WorkWave Route Manager Needs More Features"

July 18, 2024

4.0

Pros

Real time tracking and capturing of data.

Cons

There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Review Source

Response from WorkWave

July 29, 2024

Thank you for your review and feedback of RouteManager. We have passed along your comments to the team. We encourage you to contact support at (800) 762-0301 for any urgent needs or concerns. Thank you!

BD

Bryan D.  
Director Operations Support  
Retail  
Used the software for: 2+ years

### "Ace Retail Holdings Review"

July 18, 2024

5.0

Outstanding vendor partner from the very beginning. Open to ideas on improving the end user experience

Pros

Ease of use, route optimization, identification of vehicle limits, customer communication

Cons

There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

Reason for choosing RouteManager

Impressed with initial product demo and needed to solve for a very inefficient manual delivery input to Google Maps

Review Source

Response from WorkWave

July 29, 2024

Thank you for your positive review of RouteManager. We are so happy you are finding success and ease with our products!

SK

Sara K.  
Corporate Catering Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Routemanager "

July 26, 2024

4.0

Customer service is excellent and the program itself isn't too complex to use. I just wish they were more amenable to updates/changes.

Pros

The ease of building a route and manipulating the data to best fit your needs.

Cons

Some features that are not flexible for our specific services.

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We are always on hand to help you through any questions - please contact Support at (800) 762-0301 for any help you may need! -WorkWave

MF

Moriah F.  
Owner  
Glass, Ceramics & Concrete  
Used the software for: 1-2 years

### "WorkWave Route Manager for Recycling Collection"

July 22, 2024

5.0

WorkWave works well for my one truck operation, I didn't need anything built for large orgs, or the price that came with them, so WW is a good option.

Pros

I can import my addresses, verify them then push a single button and the route is ready to go. Since my routes change month to month, I can't use some of the saved route features, but it's smooth to upload.

Cons

There is no left hand turn preferred option to make an even more efficient route.

Review Source

Response from WorkWave

July 29, 2024

Thank you for your review of RouteManager! We have made notes of your comments and passed them along to the team. -WorkWave

JW

Jeff W.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great Solution for Small and VERY LARGE Business"

July 18, 2024

5.0

Amazing. When looking for a solution that I can grow with I chose WorkWave Route Manager. I am a small business but everyone I have engaged with makes me feel like I am their most important customer. And, the system works!

Pros

Eas to use! Easy to implement! Great customer card with suggested changes being implemented!

Cons

Export features need more flexibility. For instance, Export in my format, etc.

Reason for choosing RouteManager

Responsiveness of the team. Pricing. And, then it simply WORKS!

Review Source

Response from WorkWave

July 29, 2024

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

FJ

Fonda J.  
Director  
Civic & Social Organization  
Used the software for: 2+ years

### "RouteManager"

July 31, 2024

4.0

Great. Good support system if I encounter issues.

Pros

They are constantly updating the system to make improvements

Cons

Sometimes it is difficult to complete more than one day of routes.

Review Source

Response from WorkWave

August 5, 2024

Hello and thank you for your review of RouteManager. We are thrilled you are finding success with our product! -WorkWave

TC

Tina C.  
Operations Manager  
Facilities Services  
Used the software for: 2+ years

### "WorkWave Route Manager Review"

July 18, 2024

5.0

We rely heavily on this program for our very rare business. It does what we need it to for the purposes we use it for.

Pros

Having the ability to route our techs each week for the most time saving and efficient delivery.

Cons

The system could be more user friendly. However, when there is an issue customer support is awesome.

Reason for choosing RouteManager

We could not find another program to fit our specific needs.

Review Source

Response from WorkWave

July 29, 2024

Thank you for your positive review of RouteManager. We are so happy you are finding success with our product! - WorkWave

MA

Michael A.  
COO  
Consumer Services  
Used the software for: 2+ years

### "Disappointing software"

September 16, 2021

1.0

Frustrating and disappointing with no improvements in sight.

Pros

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Cons

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The default breadcrumb color is white and the map it's imposed against is mostly white so you can't see the breadcrumb on the map. You can't setup scheduled emails to push driver behavior reports to you on a regular basis and since there's also no dashboard you're constantly having to pull reports and make sense of the Excel data it exports. Reports are limited to a certain number of days data you can pull. The features and user experience is NOT intuitive. The only reason I've continued to use this product is because we have the device wired directly into our vehicles and cost to uninstall them and install a different brand just isn't worth it. This feels like a piece of software designed in the 90's and forgotten about by Workwave.

Reason for choosing RouteManager

It integrated with our CRM system. Not worth the integration.

Switched from

[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)

Workwave GPS was supposed to integrate with our system.

Review Source

DT

David T.  
IT  
Retail  
Used the software for: 2+ years

### "Delivery Routing and Tracking At It's Best"

December 14, 2023

5.0

Awesome! It's exactly what we need. It could use a little more on the GPS reporting side

Pros

The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.

Cons

GPS reporting is a little weak, but you can get data exports that show the data in raw form.

Review Source

DM

Dillon M.  
Compliance logistics manager  
Environmental Services  
Used the software for: 2+ years

### "Apex Companies LLC"

January 9, 2024

4.0

Enjoy working with WorkWave and developing the use of it and seeing how it can help our processes further

Pros

Covers all of the basis and needs for our process. Customer relations is really big for us as well. The WW team I work with is very responsive to my needs and ideas.

Cons

The biggest draw back is as updates come out there is always a new glitch/issue to fix

Review Source

Response from WorkWave

June 14, 2024

Thank you for your feedback of Route Manager. We've noted all of your comments and are thrilled to be your partner.

MK

Matthew K.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Great delivery software"

January 10, 2024

5.0

I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.

Pros

The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.

Cons

The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.

Review Source

Response from WorkWave

January 22, 2024

Thank you for sharing this positive feedback, Matthew! We are so happy you are finding success with our products. -WorkWave

MK

Mindaugas K.  
Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "software to go for"

December 15, 2023

5.0

i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok

Pros

control of probably every aspect of day to day transport/delivery business

Cons

not sure is there anything that i dont like.

Review Source

Response from WorkWave

January 8, 2024

Thank you so much for sharing your experiences with WorkWave Route Manager. We are so happy you are finding success with our products.

DV

Don V.  
Transportation  
Warehousing  
Used the software for: 1-2 years

### "WorkWave Route Manager"

November 10, 2020

4.0

It has been very good. If there are issues I can message and the replies are in good time frame.

Pros

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Cons

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Reason for choosing RouteManager

I came into the office after work wave was already implemented. NOTE for first page of questions. The industry Bio-Ag is in is Manufacturing of Agricultural Products. We make and deliver our own product as well as pick up supplies we need for manufacturing. We also have our own brand of dog food that we deliver to storefronts. We are generally grouped in the Agricultural category. That was not one of the option in the drop down so just put Warehousing, but that is incorrect.

Review Source

Response from WorkWave

November 12, 2020

Hi Don, Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

DC

Derek C.  
Transportation Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Refreshingly simple"

April 6, 2021

5.0

Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.

Pros

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Cons

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Review Source

Response from WorkWave

April 7, 2021

Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

jT

jay T.  
valet manager  
Real Estate  
Used the software for: 1-2 years

### "Not very happy at all "

November 16, 2020

3.0

Pros

Usability is good, routing is easy to learn .

Cons

I don't like the idea of this product not functioning when it is open with other tabs in google chrome. I have found a significant drop in performance when i have multiple tabs open and the suggestion from tech support was to open workwave in an incognito tab as opposed to a regular chrome tab . By using it like that forces me to use a different monitor. I have a 3 screen display and making one exclusively for work wave is problematic . When i asked the tech support agent about this and will this issue be corrected in the future , his reply was no . Based on that response i have gone to my ownership and suggested we shop for a better ,more suitable, alternative.

Review Source

Response from WorkWave

November 30, 2020

Hi Jay, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing this issue with our team.

AB

Adam B.  
Operations manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Polycorr Limited"

November 16, 2020

4.0

My customer contact \[SENSITIVE CONTENT HIDDEN\] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.

Pros

It is easy to use, read and the functionality is good. wide range of different uses.

Cons

it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?

Alternatives considered

[Podfather](https://www.capterra.com/p/197455/PODFather/)

Reason for choosing RouteManager

Customer service, initial price.

Review Source

Response from WorkWave

November 30, 2020

Hi Adam, Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!

DH

Daril H.  
Installation Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Workwave Rating "

November 19, 2020

5.0

Workwave has been extremely helpful for me, my old routing software use to take me 2hrs plus to complete my routing process. Using workwave takes me somewhere around 30mins to complete and the routing is more actuate

Pros

Pros for workwave,is that it's very user friendly and it helps me put mu drivers in a successful position routing wise.

Cons

From my experience using workware, there's no cons

Review Source

Response from WorkWave

November 30, 2020

Hi Daril, Thank you for your great review! We are so happy that you find WorkWave Route Manager to be user friendly and that the software has cut your time down from 2 hours to 30 minutes with more accurate routing. We look forward to continuing our relationship with CSC Serviceworks!

BS

Bart S.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Single user for home inspections"

November 10, 2020

5.0

The most helpful and cost saving is that WW saves me 8 + hours each and every week I use it

Pros

1\. It saves e 8 to 10 hours every week. 2. the roughing is very easy and allows me to make changes when i need 3. down load direct to my GPS phone

Cons

1\. It would be if I could call and get quick help on the things i for got and new that I need a little hand holding.

Review Source

Response from WorkWave

November 12, 2020

Hi Bart, Thank you for your great review! We are so happy that Route Manager saves you over 8 hours each week. That is incredible! We look forward to continuing our relationship with Starr Inspections!

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