# Page 3 | RouteManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is RouteManager the right Fleet Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185092/WorkWave-Route-Manager/reviews

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RouteManager

4.3 (82)

[View alternatives](https://www.capterra.com/p/185092/WorkWave-Route-Manager/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of RouteManager

## Showing most helpful reviews

Showing 51-75 of 82 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KP

Kierra P.  
Marketing Manager  
Warehousing  
Used the software for: Less than 6 months

### "Functionality could improve but customer service is GREAT"

June 1, 2023

5.0

7/10

Pros

Customer Service, \[sensitive content hidden\] go ABOVE and BEYOND.

Cons

We need to easily be able to allow drivers to adjust their routes. Also when adding location, it's very slow. Being able to adjust routes same day would be nice if it were easier to do. Also, exporting is difficult with the range requirements.

Review Source

Kenny B.  
DoD SAP CIO  
Military  
Used the software for: 6-12 months

### "null"

August 8, 2017

1.0

Review Source

CM

Christopher M.  
Director of Operations  
Consumer Services  
Used the software for: Less than 6 months

### "Plenty of features, easy to use, very flexible"

October 22, 2020

5.0

Easy to use, works well.

Pros

It's got everything you need on the app and the website to make sure your routes are planned and any changes are easily made making reroutes simple.

Cons

Price. Competitors had similar features, albeit more difficult to use in some cases. Ultimately for what we needed, the price was the determining factor by around 25% per vehicle.

Alternatives considered

[OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/)

Review Source

Response from WorkWave

October 23, 2020

Hi Christopher! Thank you for this great review of WorkWave Route Manager. We are so happy that you are finding success with the software and that it is helping you plan, change, and optimize routes with ease.

SG

Simon G.  
Data Analyst  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "A great solution"

October 15, 2020

5.0

currently the objective is to reduce the number of routes used to distribute our shipments by 30% this is totaly achievable and the optimization algorithms of Workwave are doing it.!!!

Pros

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Cons

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

Reason for choosing RouteManager

integration with our systems, easy of use, capacities and integrated features.

Review Source

Response from WorkWave

October 21, 2020

Hi Simon! Thank you so much for your great review. We are so happy you are finding success with WorkWave Route Manager, and that the software is helping you to achieve your goal of reducing the number of routes used to distribute your shipments by 30%!

CD

Carmen D.  
Treasurer  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great routing tool"

December 12, 2018

5.0

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Review Source

DA

Daniel A.  
Logistics Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Yasser Barr"

April 21, 2021

4.0

Our training was thorough and covered a lot of information. At the end of the three trainings we are ready to live test the software.

Pros

The level of criteria that the software uses to formulate routes.

Cons

Text vs. email communication is clunky.

Reason for choosing RouteManager

The straight forward ease of use. Also, the way Workwave routes made the most sense to our ownership and the Logistics teams.

Review Source

Response from WorkWave

April 26, 2021

Hi Daniel! Thank you for your review of Route Manager, we are happy that you are finding success with our software and are enjoying the ease of use. We are also pleased to hear that you found our training to be thorough. We look forward to continuing to help you to optimize routes and create efficiencies at Henhouse Brewing!

TM

Tracey M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Tied into 12 month commitment?"

March 2, 2022

1.0

Im still learning how to use it.

Pros

The demo the rep showed me when he did a zoom meeting was why I was i was interested in the software in the first place.

Cons

The rep told me I was tied into a 12 month commitment? I haven't even used the software yet and they charged me 99. I'm still patiently waiting for someone to go over the onboarding process with me. I was told I could not cancel at any time! I didn't know I signed a 12 month contract! Very misleading sales rep!

Review Source

JK

Joris K.  
CEO  
  
Used the software for:

### "Excellent multi vehicle, multi stop route planning software with unrivaled customer support"

January 2, 2015

5.0

We have been using Viamente for the past 2,5 years and everyday we are still happy that we found it! Currently we have a fleet of 15 vehicles that we use to delivery around 180 orders a day, all with their own unique requirements (delivery time slots, size, weight). Viamente enables us to plan our routes in a matter of minutes (sometimes a little longer, as we may be constrained with the number of drivers to deliver all the orders). Pros: + Intuitive interface to get both a broad and detailed overview for all the routes or a specific one. + You can send the resulting route by mail to your driver so they can see it on their smart phone before and during deliveries. + Truly scalable to hundreds of stops + Can handle multiple constraints extremely well (i.e. time slots, capacity of the delivery vehicles, speed of the vehicle/driver) + Unmatched excellent support that tries to understand and accomodate your specific needs. Have not met another software company with this type of support!!! Cons: - The mail that gets send to your drivers can not be customized, so it can not be company branded

Review Source

ES

Eileen S.  
Owner  
Building Materials  
Used the software for: 1-2 years

### "Great!"

August 31, 2017

5.0

Makes my life easier and frees me up to do other things.

Pros

I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.

Review Source

TH

Tiffany H.  
Business Developement Manager  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "Route Management at its finest!"

December 1, 2016

5.0

Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Pros

Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.

Cons

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.

Review Source

EH

Elaine H.  
  
  
Used the software for:

### "Saves Time and Fuel"

July 24, 2014

5.0

We are a service company calling on many business during the day, this tool allows me to accurately calculate what is achievable in a day, thus saving my business time and unnecessary fuel wastage. We arrive at our customers premises when we say we will be there, proving our efficiency in the eyes of the customer and raising our profile - now l can truly say we would be lost without it! Now all customers calls are completed in the one day, Routing to specific sites within open times, it really does make life easy if you are a service manger and l would recommend Viamente as it has multi route and allow for time restrictions which is difficult to calculate manually, The biggest benefits are time savings, both for me working out the routes and for the service drivers, in addition uploading the routes to your gps is superb, being able to download the map as well, showing the route is also very useful, lets face it we drive on very busy roads and software like this adds to service drivers safety as it automates the routes and calls.

Review Source

jF

jennifer F.  
business owner  
  
Used the software for: 6-12 months

### "Takes time getting used to"

December 15, 2017

3.0

Pros

Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away

Cons

Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users

Review Source

CH

Cindy H.  
  
  
Used the software for:

### "Viamente saved my sanity!"

January 22, 2015

5.0

Pros

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Cons

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

Review Source

DG

Diana G.  
owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "I had the worst experience with Workwave. Not only does it not work properly and does not do what was promised, they scam you into staying a whole year and have the worst customer service. "

January 25, 2019

1.0

I have never been so disappointed with a product. And I am very upset that they tricked me to sign up for a year. Now I am paying a full year and they know from day one that it does not work for me. It is a scam. It is a terrible product. Stay AWAY!!!!!

Pros

Nothing. There is absolutely nothing good about this software. Stay away! I'm serious. You're better off using google maps.

Cons

It does not divide the routes equally, and is very complicated to use. It took us 2 hours to set it up every day with their guidance every day for a month until we gave up.

Review Source

JB

Jeff B.  
VP of Product  
  
Used the software for:

### "Great partner and great technology"

January 5, 2015

5.0

We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology. In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers on pre-existing routes , Viamente has now become a central component of our online grocery delivery infrastructure. Though the service has been stable and performant, whenever we've needed any support, their team has been extremely responsive with any issues that have arisen, and as our service has grown, they've always been willing to work with us to figure out the best way to work together. Looking forward to a continued relationship!

Review Source

JR

John\` R.  
Warehouse Manager  
  
Used the software for:

### "Viamente Review"

January 2, 2015

3.0

Pros: The most user defined options of the software we tested It is very easy to move stops around to different times and different trucks. It does a good job routing the trucks if you are careful defining territories and time windows Cons: It is COMMERCIAL ROUTING SOFTWARE AND ROUTES TRUCKS ONTO PASSENGER PARKWAYS Every once in a while it puts a stop in a different state or country when the address format is exactly the same as the other addresses Usually leave a message if there is a problem don't expect an immediate response

Review Source

Response from WorkWave

January 2, 2015

Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.

KB

Kyle B.  
Director of Operations  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "WorkWave is good but lacks ease-of-use"

December 4, 2018

4.0

Pros

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Cons

The software had very deep functionality but the training that was offered was not that helpful (nor was it cheap). Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

Review Source

JH

Jessica H.  
Manager  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Love the customer service and easy use of the app!"

January 12, 2018

5.0

Pros

Visually easy to navigate. Simple but thorough. Love the organization and easy navigation on the computer and the app.

Cons

GPS snaps the coordinates to the street but not the house. Mostly Google's fault but if there was a way to get that pin on each exact house/apartment then that would be great.

Review Source

CH

Cindy H.  
  
  
Used the software for:

### "Turned Weeks of Work Into 4-5 Days"

July 23, 2014

5.0

We are not your typical user of Viamente as we are not usually involved in logistics. Once a year we delivered yard signs to over 2500 supporters within a week. This was an important annual event which had grown into taking weeks of manually creating routes of 10-15 signs along with maps for our volunteers. Viamente's software turned weeks of work into about 4-5 days. We no longer had to manually circle an area to grab the best section of town. The software broke down the routes for us, even creating the map and directions for us. It was a lifesaver and I nearly cried when we saw what the software could do.

Review Source

NJ

Neil J.  
  
  
Used the software for:

### "Best Software Amongst Competitors "

July 8, 2014

5.0

After comparing several different route planning software solutions thoroughly we have found Viamente to be the best them all. Being able to fulfill our drivers requirements & skillsets exactly and serving many customers every day in the most efficient way, the workload we have saved and extra productivity that Viamente has helped us achieve has resulted in our organisation creating an additional 20% extra revenue per month. Viamente has certainly paid for itself 50 times over for us. We can't rate it highly enough. Thankyou for an excellent product that just can't be matched by anyone else.

Review Source

LN

Laura N.  
  
  
Used the software for:

### "Viamente has become an invaluable partner"

July 24, 2014

5.0

As our food delivery service has grown, Viamente has become an invaluable partner. What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate! The system is clear, flexible, user-friendly, and can expand as we do. Customer service is always responsive, friendly and helpful, and we look forward to continuing our relationship with Viamente in the coming years!

Review Source

DK

Dan K.  
  
  
Used the software for:

### "Best value Route Planning tool on the market "

January 21, 2015

4.0

Pros

Great value for the price. Easy to use. The Excel upload is very useful. We use this product everyday to plan routes. Having access to the tool via the cloud allows anyone to use regardless of location.

Cons

It does not take traffic patterns into account very well. It does not have GPS tracking integrated.

Review Source

RS

Rob S.  
Owner  
  
Used the software for:

### "Customer Since 1987"

June 6, 2014

5.0

We have been customers of Marathon Data Systems since 1987 when the software was called Carpet Cleaners Software or CCS. There have been many changes over the years however all for the better. The RoutePoint software is the perfect way for our company to retrieve any information with a click of a button. Any service industry would be able to adapt this software to fit their business.

Review Source

CD

Christian D.  
  
  
Used the software for:

### "Save Us Time & Money"

July 8, 2014

5.0

Finding this software was a dream come true! The ease of use and the route optimization saved me money and time. By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.

Review Source

DK

Dan K.  
  
  
Used the software for:

### "Simple and Easy to Use"

July 23, 2014

5.0

Saved 2-3 FTE by planning our routes using Viamente and not leaving to the drivers. Simple and easy to use. Each driver was spending 15-20 minutes everyday and then we organized and staged product, now one person does it in 30 min. simple to use saves us time saves us money

Review Source

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