FCI CCM

Customer Communication Management


4 / 5
1 review

Who Uses This Software?

United States, Middle East, Europe, Apac


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • FCI CCM
  • www.fci-ccm.com
  • Founded 1959
  • India

About Customer Communication Management

Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks.


Customer Communication Management Features

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

Customer Communication Management Reviews Recently Reviewed!


Nice CCM Software

May 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good Interface

Timely Result, good customer response

Cons: CCM Integration takes time

Response time