--- title: "Reputation Studio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reputation Studio Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/185141/Reputation-Studio/" page_type: "product" language: "en" --- # Reputation Studio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reputation Studio ## What is Reputation Studio? Reputation Studio is a review management solution that centralizes monitoring, responding to, and analyzing customer reviews across platforms through a single Salesforce Service Cloud login. It integrates with sites like Amazon, Google, and Yelp to streamline processes. The platform offers customizable templates for consistent responses, approval workflows to maintain brand voice, and prioritization features based on sentiment analysis. Real-time alerts notify users of reviews matching specific criteria, while AI-powered analytics provide insights into customer sentiment beyond star ratings. With different report types, users can track agent productivity, response times, and other KPIs. As a native Salesforce application, it ensures data security and seamless information flow, turning feedback into actionable business intelligence. ## What is Reputation Studio used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $499 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation Studio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.1440.io/&name=Reputation Studio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation Studio 4.8 (4) VS. [4.9 (54)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price $499 Per Feature, Per Month Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (183) Value For Money 4.8 (4) Value For Money 4.9 (163) Customer Service 5.0 (4) Customer Service 4.9 (180) ## Reputation Studio alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Reputation Studio Overview ### What company size and specific industries is Reputation Studio built for? Reputation Studio is designed for customer service teams, brand managers, social media managers, reputation management teams, and multi-location businesses. It fits organizations that handle online reputation work across several locations, making it suitable for small teams through larger companies that need coordinated reputation management. Features and Usability ### What are the key features of Reputation Studio? Reputation Studio offers review monitoring and review requests, plus response management for ratings and reviews. It also includes sentiment analysis, media and social media monitoring, alerts and notifications, and reporting with real-time analytics. Additional features cover CRM integration, surveys and feedback, and customizable dashboards and reports. Integrations ### Which third-party tools and platforms does Reputation Studio integrate with? Reputation Studio integrates with 9 third-party tools, including review and customer feedback platforms such as Bazaarvoice, OpenTable, PowerReviews, Trustpilot, Yotpo, SmartCustomer, and Yelp Guest Manager, plus Yelp for Restaurants and Salesforce Service Cloud for service workflows. Getting Started and Support ### What training and onboarding options does Reputation Studio offer? Reputation Studio provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written material for self-paced reference and setup. Getting Started and Support ### What customer support options does Reputation Studio offer? Reputation Studio provides email/help desk and phone support. No reviewer feedback about support is available in the catalog data, so support quality, response times, and common issues cannot be assessed here. ## Features AI summary Based on 2,178 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Reputation Studio supports all three of the features reviewers rate highest: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, track and respond to feedback in one place, and stay informed about new reviews as they come in, allowing teams to improve customer satisfaction and maintain a stronger online reputation. Review Monitoring 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Notification 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifies a business when a review is left Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reputation Studio 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Basic $499.00 Per Feature,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Yotpo](https://www.capterra.com/p/144389/Yotpo/)[ Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[ SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/)[ Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/)[ PowerReviews](https://www.capterra.com/p/168700/PowerReviews/) ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC Susan C. Senior Business Analyst Information Technology and Services ### "Easy to use and great support/ onboarding with vendor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2022 We have been able to pull in reviews from multiple platforms and answer from within Salesforce service cloud. The implementation team at 1440 are great people. Great support and any issues we encountered during the implementation/onboarding phase were dealt with very quickly. They were always super helpful and provided excellent support throughout every stage. They are also quick to respond and offer great post go live support. Excellent service! Pros Ease of use and customizable. Great feedback from our users and teams. Intuitive and as the Review object layouts./fields can be customizable, it has made the process super easy and efficient for our teams to respond to reviews and reduced average handling times. We use this within Salesforce Service cloud and the layout of the Reviews object/ Reputation Studio is much more user friendly than standard Salesforce case layouts. Cons Would be good to see history for google play reviews that have been updated (but this may already be on the roadmap) however 1440 have provided workarounds for Google Play reviews. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 15, 2022 Hi Susan, Thank you for the great review. We are very excited about our continued partnership. Thank you, Christian@1440.io JA Jason A. Consumer Relations Director Health, Wellness and Fitness ### "Reviews and Q&A Engagement Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2021 I have been very pleased with the tool, as well as the partnership with Rep Studio overall. Reviews monitoring and engagement is an area we will only continue to grow in globally and Rep Studio has proven to be the right solution to deliver our ambitions. Pros The integration with our SFDC tool allows our agents to move seamlessly through consumer contacts without losing sight of following the appropriate compliance guidelines. Reputation Studio has also proven to be flexible in being able to meet our needs with a very attentive support service. Cons At times, Salesforce can load a bit slow, which is where Reputation Studio lives. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 4, 2021 Hi Jason, Thank you for the great review and we appreciate your partnership. Thank you, Christian@1440.io NM Naem M. Data & Programs Assistant Marketing and Advertising ### "Naem's Review of Reputation Studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2021 Pros The ease of use is what sticks out the most. Rep Studio integrated really well with our current setup in Salesforce. Reputation Studio has allowed for a quicker, and more personal connection with our consumers. Cons There aren't many things to complain about aside from a few hiccups we usually experience after deploying updates in Salesforce. These are few and far between, and usually caught and resolved in a short period of time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 27, 2021 Hi Naem, Thank you for the review and we appreciate your feedback. I would love to connect with you to learn more about how we can improve the Ease of Use and Overall Quality of Reputation Studio. Thank you, Christian@1440.io JR Jake R. SF Admin Telecommunications ### "Great tool, fantastic value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2021 Reputation Studio (1440) has been awesome to work with. They actually listen when you have a new idea. Love working with this team! Pros Honestly the support as our needs have evolved has been critical to our success. Great team! Cons Any time there have been shortcomings or things to address, the team has been quick to build solutions. No complaints or critiques Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 27, 2021 Hi Jake, We truly appreciate our partnership with you and your team. We are excited about the new features we are pioneering together. We know they Salesforce Service Cloud team even more efficient and ensure your customers love you even more. Thank you, Christian@1440.io ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.