ConexEd

ConexED


4.5 / 5
23 reviews

Who Uses This Software?

ConexED is an EdTech Platform that is the only meeting, virtual classroom, and appointment management solution designed specifically for higher education.


Average Ratings

23 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ConexEd
  • www.conexed.com/?cc=1
  • Founded 2012
  • United States

About ConexED

ConexED is the only cloud-based appointment management, video meeting, & virtual classroom platform built to engage with today's modern, mobile learners & track the results. ConexED's comprehensive student engagement app makes it a snap to schedule appointments, hold one-on-one advisor meetings, large conferences, interviews, lectures, & more--all online in a virtual environment that that is 100% FERPA, HIPAA, and WCAG 2.0 compliant. Click to schedule a free ConexED demo today!


ConexED Features

  • Admissions Management
  • Alumni Management
  • Assessment Management
  • Curriculum Management
  • Faculty / Staff Management
  • Financial Aid Management
  • Fundraising Management
  • Housing Management
  • Scheduling
  • Student Information / Records
  • Student Portal
  • Attendance Tracking
  • Classroom Management
  • Communication Management
  • Curriculum Management
  • Enrollment Management
  • Financial Management
  • Parent Portal
  • Progress Reports
  • Skill Testing
  • Student Information / Records
  • Communication Tools
  • Community Management
  • Event Calendar
  • Higher Education
  • Interactive Learning
  • K-12
  • Location Tracking
  • Mobile App
  • Orientation Management
  • Polls / Voting
  • Safety Management
  • Student Group Management

ConexED Reviews Recently Reviewed!


Highly Recommended

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Cons: ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.

Overall: There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly.

Off to an amazing start!

Apr 29, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.

Cons: Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).

Overall: Excellent. Service stands out way above the rest. In my job I have to work with several application vendors, and the experience with ConexEd has been the best thus far. Super responsive with a "try to get to yes" attitude with any issue that comes up. I wish more products would have such a strong and responsive support structure like ConexEd!

Campus Calibrate for a large counseling office

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.

Cons: If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time.

A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information.

When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name.

The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.

Overall: Using Campus Calibrate is taking some getting used to. The staff at ConexEd have been incredibly helpful and accommodating to our staff and faculty to help us get Campus Calibrate up and running. We are a large department with 50-60 counselors/advisors, and I sometimes think that this software isn't built to show more than 5-8 schedule in a comfortable view. They have made many updates and fixes to help our appointment processes run smoothly. We appreciate all their efforts and assistance!

Great product for academic advisors!

May 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.

Cons: Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.

Overall: Overall I really really like working with ConexED and their product! Everyone is quick in responding to any issues.

Great product but needs improvement

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student. I also like the shared screen for both the moderator and the students.

Cons: There are some unnecessary extra steps that are being worked on. I am still waiting for the iOS release -- many students use their iPhone to try to connect so we have been patiently waiting for the release of this. The calendar section is a bit complicated and can be simplified for ease of use.

Overall: I find the product to be easy to use and find that any issues we may have, we can contact the staff who are more than willing to listen and provide us with feedback.

Vendor Response

by ConexEd on April 29, 2019

Thanks for your feedback, Judy!

I'm happy to announce that our first iPhone app is now available in the App Store. Using the app students can now see upcoming meetings and attend Cafe meetings on their iOS device.

You can find it here: https://itunes.apple.com/us/app/conexed/id1208098450?mt=8

More features for in person meetings

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Able to embed helpful cafe cards makes this much easier to use than simple zoom meetings. Can expand for multiple departments.

Cons: Right now we are juggling between this software and SARS. SARS handles the in person appointments best. At the same time I'm sure we're not the only institution that wants to drop SARS. If Conexed focused more on a friendlier in person appointment setup you'd get even more interest.

Overall: Extremely easy to work with. We've managed to bring up ideas or needs and they were very quick to respond.

Cranium cafe

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: In the world of online learning ConexED replicates the face to face "knock on the door" experience.

Customer service is superior.

Cons: Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise

Overall: This system addressss accreditation needs and they model the service by having the green light on and being able to knock on someone's door anytime you need help.

My review after 2-year use of ConexED.

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most the ease of use for both students and myself as a counselor. Also, I'm able to mark/highlight areas on forms uploaded from my ConexED library as I'm working with students online. The students can download what we went over on these forms into their computer. I like that students can wait in a lobby while I'm currently working with another student.

Cons: 1) The playback of recorded sessions is slow.

2) I cannot record my written work on the White Board and my power point presentations.

3) It's an expensive tool especially when Confer Zoom is free for California Community Colleges.

Overall: Overall, I love the tool with the exception of the Cons I pointed out above. If these could be addressed, that would be great.

Campus Calibrate

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use. Super user friendly.

Cons: I wish i was able to change settings better. Sometimes I have to reach out to get it changed.

Overall: I have found that it is extremely helpful. I know people complain about it but I find it is because they aren't playing around with it.

Loving Cranium Cafe

May 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it gives my students another option to have counseling sessions with me. I work with a population of students who do have access to computers and the internet but may not be able to drive down to the college for an appointment. We are in a rural area and people work so fitting in a counseling appointment at a convenient time for them over cranium cafe has been great.

Cons: I wish we could change the size of the font on the whiteboard.

Overall: Our representative is the best. She is always available if I or my colleagues have questions.

ConexEd- Cranium Cafe game changer!

Apr 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ConexEd is a one stop shop! Once you get the hang of the platform it is really easy to use. The platform is generally user-friendly and the support team is amazing at tailoring everything to your exact needs!

Cons: The only issue I have seen is the initial set up and use for our students. There is a bit of a learning curve but a quick video tutorial should help ease the issues.

Overall: Overall I have had an amazing experience with ConexEd team! They have been super supportive and made the transition process for our department very smooth.

Great software

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it has flexible scheduling and that almost everything can be customized for each area. I also like that it is cloud based.

Cons: I just wish there was an easier way to view schedules, the other things I think they just require getting used to a new way of doing things.

Overall: Overall my experience has been good!

Great for the counseling space

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's really easy to use, being able see someone's availability and schedule appointments 24/7 is very helpful for students, and it can reduce the workout on the counseling office as they will no longer need to schedule every student appointment or simply check availability for students. The session is intuitive, it's very easy to sign in using SSO, and there is minimal training needed in order to effectively use the platform.

Cons: There are some limitations in ConexED, but those mostly center around the product not being in the same space as some of the other virtual meeting software products. It isn't designed to do everything, and knowing that makes it a non-issue, but it is not as full-featured as some other products.

Student Perspective

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It made it so much easier to connect with my professor from home, especially because it's an online class. I was able to get that face to face opportunity from the comfort of my own home. I have a toddler so getting to campus to meet is hard. This made it more accessible.

Cons: I honestly didn't encounter anything I didn't like through this software. It was easy to understand and use and the video quality was good.

Overall: For an online class this experience made it so much better! You can use emails to communicate but sometimes the questions and answers get lost in translation and can get confusing. With this software I had the opportunity to simply talk to my professor "in person" and get my questions answered right there and understand them as well.

Campus Calibrate = Great!

Apr 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Adaptive to the needs of the users/groups, easily editable scheduling, an implementation team that truly listens to the needs of the consumer and works with the campus to make it a better experience for all.

Cons: The few cons is making reporting a bit easier and accessible to most group managers. For a division of 100+ counselors it is a bit of a hassle due to the impact of so many users on the system.

Overall: The most adaptive software that I have used in some time and the team behind it are so accessible and actually listen to the feedback. They tinker and toy with a system based on the college needs and actually take their time out to understand the demographics of the users from administrators, to counselors, staff and most importantly the students.

Dynamic Scheduling w/ In-Depth Reporting

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Total customization of how students can schedule with their career coaches, academic advisors, tutors, and financial aid officers. Each student service group can choose how they want their students to connect with them. We love the SSO and SIS real-time integrations.

Cons: It was difficult to get all of our staff members to commit to one platform and move from what they are use to. After the first month, most everyone was happy about the effort it took into switching.

ConexED Review from Student

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is the ease. It was not complicated to use as I initially had thought it would be. It was also really helpful in a academic environment and made everything so much easier.

Cons: The least thing I dislike about this software is months after one of my meetings, the footage had erased when I wanted to go back. Possibly have a reminder when the recording of the meeting will vanish?

Overall: Overall, I really enjoy the software and it has made a positive impact on my academic life.

El Camino College Campus Calibrate Counseling

Apr 09, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Con Ex staff are the BEST!!! I like that students get text messages about their appt times etc. and there is more student independence with this system........I like how the Con Ex staff listen to our concerns and create new ways to meet our needs! :)

Cons: When we make changes, we loose data, cant't see multiple areas, sometimes difficult to change...takes longer to boot up.

No daily report sheet to call students when counselors call out, we have to look them up one by one.

Overall: I've basically answered these questions up above. The staff are again, wonderful!!

Instructors -

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like to see who are the instructors for the ASL Program and to identify the ASL Pal with the schedule. I like how it is in the system.

Cons: *Sometimes, the person will request a schedule in the last minute. The schedule should be posted at least 48 hours.

Overall: *I had a troubleshooting with the video. I had to close Safari and opened Google Chrome to allow the video to set in place. Often, the video is a bit blurred.

Conexed

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and accessible, it does everything I need it

Cons: Small issues with calendar that don't allow us more usability comparable to google calendar

Overall: Great experience

Campus Calibrate Review

Apr 09, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like the feature that texts students a reminder prior to their appointment. I also like the fact that students receive a confirmation e-mail, confirming their appointment, right when they make it.

Cons: It was a steep learning curve when they first launched in January this year. There were many features that it lacked and there were serious glitches. I still do not like the fact that counselors must refresh their page multiple times a day, in order to see any same-day updates. The page should reload automatically. Also, sometimes the system times out or you need to refresh the page manually to see updates.

Overall: I appreciate rep's and also the team's attentiveness in addressing issues and concerns, in a prompt and pleasant manner.

Campus Calibrate at ECC

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very customizable and easy to access anywhere.

Cons: Like all technology, there are glitches.

Overall: It's been great thus far.

Functionality

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I found the functionality to be outstanding! Having multiple viewing screens allowed me to feel as if I was not only having a meeting, but a more engaged experience as Personal screens were able to be viewed and documents shared seemlessly.

Cons: In the beginning of one of sessions, there was some delay in getting the audio to work. Another time, the video image did not work for a couple of minutes. These were very minor issues that resolved itself within the same session.