# ConexED Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConexED the right K-12 solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185157/ConexEd/reviews --- ConexED 4.6 (96) [View alternatives](https://www.capterra.com/p/185157/ConexEd/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConexED Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews MG Matthew G StudentE-Learning, Self-employedUsed the software for: I used a free trial. “My favorite part of the software was the way it automatically generates events that I can put into my calendar, with all the information that I need.“ September 14, 2021 AF Anastasia F CounselorHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The student information is scattered all over a bunch of different tabs/areas, so rather than seeing name, ID, phone, email, DOB, etc. all in one place, I have to constantly click around and waste time to find the information. Despite my setting not to receive emails about appointments, they come through anyway, constantly cluttering up my in-box.“ August 22, 2025 AR Airel R StudentHigher Education, Self-employedUsed the software for: 1-2 years. “I also like the "waiting room" feature that allows you to see your place in line. When it is your turn you are easily connected to the person you wish to speak to.“ September 9, 2021 AF Anastasia F CounselorHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It requires a super long learning curve and still isn't user-friendly.“ August 22, 2025 BS Basma S Student Higher Education, Self-employedUsed the software for: 1-2 years. “Ever since the covid started, we have been lacking to see our professors in campus but this website makes it super smooth to schedule an appointment and meet with anyone from my college.“ September 17, 2021 AF Anastasia F CounselorHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For me, there is literally nothing positive about this appointment system.“ August 22, 2025 AG Arcelia G Property coordinatorFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Logging in credentials and linking profile to connect is easy and has allowed me to save time waiting to hear back or call department personnel.“ September 13, 2021 TW Trisha W ApraiserReal Estate, Self-employedUsed the software for: 1-2 years. “It took me some time to get use the the features, for example, when I scheduled a meeting with someone and I needed to log in to that meeting, I often would get confused on how to access the meeting.“ September 15, 2021 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Melody C. IT Business Analyst Education Management Used the software for: 1-2 years ### "Off to an amazing start!" April 29, 2019 4.0 Excellent. Service stands out way above the rest. In my job I have to work with several application vendors, and the experience with ConexEd has been the best thus far. Super responsive with a "try to get to yes" attitude with any issue that comes up. I wish more products would have such a strong and responsive support structure like ConexEd! Pros Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team. Cons Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration). Review Source AB Alan B. Regional Director E-Learning Used the software for: 2+ years ### "Customizable but sometimes bulky virtual classroom software" May 6, 2022 5.0 When Covid first hit and everyone was forced to switch to virtual platforms, the software was very unstable which was understandable due to the drastic increase in users. This led us to go with another temporary option to ensure we could provide a service to our clients. We knew that we would eventually go back to ConexED as it had more functionality for what we needed. We are glad to have came back and our sessions are better than ever. Pros A lot of communication and interaction features that fit a wide variety of needs. Cons Bulky interface compared to other common virtual classroom software. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) More functionality that allowed us to emulate more of our in-center service through a digital platform. Review Source AF Anastasia F. Counselor Higher Education Used the software for: 6-12 months ### "Please do not torture your employees with this TERRIBLE system" August 22, 2025 1.0 I abhor ConexEd and so does every single one of my colleages at City College of San Francisco with whom I've spoken about it. For me, there is literally nothing positive about this appointment system. It is complicated, ugly, disorganized, and takes so much extra time and takes control away from counselors. Pros We were led to believe it was an advantage to be able to schedule various appointment lengths for students (for example, 20 or 25 minutes instead of 30 or 60 only). I guess this is good except that it causes a ton of chaos. I don't think there's actually anything I liked about CONEXED. Cons There are soooo many things I dislike: 1) ugly, disorganized, difficult to read screen that makes it a challenge for me to see and understand my appointments for the day. 2) No counselor control over appointment start times--students can book them starting at 9:20, for example, rather than on the hour, half hour or quarter hour. 3) No counselor control over appointment blocks--I can end up with up to 17 half hour appointments in a day because I can't relegate a certain number of half hour vs 1 hour appointments. 4) Being chided by the system with a punitive message telling me the appointment has already ended when it hasn't and I'm trying to put in reason codes and check the student out. 5) The font size on the day at a glance is tiny and I still can't see all my appointments in one glance at the screen. 6) The student information is scattered all over a bunch of different tabs/areas, so rather than seeing name, ID, phone, email, DOB, etc. all in one place, I have to constantly click around and waste time to find the information. 7) Despite my setting not to receive emails about appointments, they come through anyway, constantly cluttering up my in-box. 8) It requires a super long learning curve and still isn't user-friendly. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We used SARS before, which wasn't perfect, but which I prefer 100% over ConexEd. We were forced to by our administration. I deeply regret it and feel hoodwinked. Review Source JP Jeremiah P. ASO VP of Finance and Full-Time Student Education Management Used the software for: Less than 6 months ### "ConexEd Performance Evaluation" September 10, 2021 5.0 My overall experience with ConexEd is excellent. I was able to find the admin, faculty, staff, professor(s), or counselor(s) I needed. I was able to tell if they were online or not. I had the option of having a live meeting with them if they were online. Along with leaving them a message in the future if they weren't online. Pros I can see all the options of admin, faculty, staff, professors, and counselors from the college I go to. I can schedule appointments and email them if I ever need to. It also shows if they are "online", "offline", etc. Cons I don't have anything that I liked least about this software. Everything in the software performs just fine. Review Source VR Verified Reviewer Student Services Technician Higher Education Used the software for: Less than 6 months ### "Campus Calibrate for a large counseling office" April 9, 2019 4.0 Using Campus Calibrate is taking some getting used to. The staff at ConexEd have been incredibly helpful and accommodating to our staff and faculty to help us get Campus Calibrate up and running. We are a large department with 50-60 counselors/advisors, and I sometimes think that this software isn't built to show more than 5-8 schedule in a comfortable view. They have made many updates and fixes to help our appointment processes run smoothly. We appreciate all their efforts and assistance! Pros What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc. Cons If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time. A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information. When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name. The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone. Review Source VR Verified Reviewer Student Services Director Education Management Used the software for: 1-2 years ### "Highly Recommended" May 1, 2019 5.0 There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly. Pros ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students. Cons ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me. Review Source VR Verified Reviewer Undergraduate Student Services Manager Education Management Used the software for: 2+ years ### "Great product for academic advisors!" May 2, 2019 5.0 Overall I really really like working with ConexED and their product! Everyone is quick in responding to any issues. Pros I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student. Cons Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works. Review Source LV Laura V. Assistant professor/RN-BSN coordinator Higher Education Used the software for: 2+ years ### "Cranium cafe" April 26, 2019 5.0 This system addressss accreditation needs and they model the service by having the green light on and being able to knock on someone’s door anytime you need help. Pros In the world of online learning ConexED replicates the face to face “knock on the door” experience. Customer service is superior. Cons Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise Review Source VR Verified Reviewer Disability Recourse Center Program Coordinator and Counselor Education Management Used the software for: 2+ years ### "Loving Cranium Cafe" May 7, 2019 5.0 Our representative is the best. She is always available if I or my colleagues have questions. Pros I love that it gives my students another option to have counseling sessions with me. I work with a population of students who do have access to computers and the internet but may not be able to drive down to the college for an appointment. We are in a rural area and people work so fitting in a counseling appointment at a convenient time for them over cranium cafe has been great. Cons I wish we could change the size of the font on the whiteboard. Review Source KC Ken C. IT Analyst Higher Education Used the software for: 6-12 months ### "Great for the counseling space" May 1, 2019 5.0 Pros It's really easy to use, being able see someone's availability and schedule appointments 24/7 is very helpful for students, and it can reduce the workout on the counseling office as they will no longer need to schedule every student appointment or simply check availability for students. The session is intuitive, it's very easy to sign in using SSO, and there is minimal training needed in order to effectively use the platform. Cons There are some limitations in ConexED, but those mostly center around the product not being in the same space as some of the other virtual meeting software products. It isn't designed to do everything, and knowing that makes it a non-issue, but it is not as full-featured as some other products. Review Source PF Pantea F. office employee E-Learning Used the software for: 1-2 years ### "useful program" September 9, 2021 5.0 It is very easy to use and there are many options during a meeting Pros It is easy to use and helps to have our meetings on time. Cons Sometimes it doesn't work on Chromebooks. Review Source SB Spencer B. Student Education Management Used the software for: 1-2 years ### "Great for students, teachers, and admin" September 10, 2021 5.0 Pros ConexEd has allowed me to present, learn, and interact with others from the comfort of my own home smoothly. This app has allowed me to do so with very few bugs, mishaps, and it never falls through on bad connections. Cons I haven't had any mishaps while using the app so far, however I have heard some complain about the chat feature lag. Review Source AA Ariana A. Student Higher Education Used the software for: 1-2 years ### "Student Perspective " July 17, 2019 5.0 It made things a lot easier for my online class and I looked forward to using it because it was helpful, I really hope more classes utilize this software. Pros I was able to communicate with professor easily and other classmates as well. Easy access to assignments to review with the professor face to face. Cons Needed a little guidance on where to go to find things to use but it was still pretty explanatory. Review Source NM Noemi M. Health Screener Accounting Used the software for: I used a free trial ### "Impact the future" September 17, 2021 5.0 The experience that I get I want all to have so that together we can build a greater life. Pros I like to stay in. Intact with the people around me who also see the future and want to impact life. Cons This software is quick and easy and I want everyone to find working with the software just as easy! Review Source AC Anabel C. Student Higher Education Used the software for: 1-2 years ### "Great software overall" September 9, 2021 5.0 Pros There are many features that are super helpful. Such as the Live chat. Cons Sometimes it will be slow or some of the functions won't be working. Like, sometimes file sharing won't work and we will have to send files through email instead. Review Source RG Ricardo G. Student Services Specialist Education Management Used the software for: Less than 6 months ### "Campus Calibrate = Great!" April 16, 2019 5.0 The most adaptive software that I have used in some time and the team behind it are so accessible and actually listen to the feedback. They tinker and toy with a system based on the college needs and actually take their time out to understand the demographics of the users from administrators, to counselors, staff and most importantly the students. Pros Adaptive to the needs of the users/groups, easily editable scheduling, an implementation team that truly listens to the needs of the consumer and works with the campus to make it a better experience for all. Cons The few cons is making reporting a bit easier and accessible to most group managers. For a division of 100+ counselors it is a bit of a hassle due to the impact of so many users on the system. Review Source MB Melania B. Student Education Management Used the software for: 1-2 years ### "4.5 Stars for ConexED" September 10, 2021 4.0 I have had a great and satisfying experience with ConexED! Pros I found the convenience of joining online one-on-one meetings, the video quality, transcripts, and the file sharing feature significant about this software. Cons I would like to be able to modify the size of my video screen. I would also like to be able to see the host while they are screen sharing. Review Source AP Amanda P. Student Health, Wellness and Fitness Used the software for: 6-12 months ### "Convenient, simple & easy." September 9, 2021 5.0 Pros It makes it easy for the administrator. A lot of students try to schedule counseling appointments and this software makes it easy for both students/counselors Cons Nothing! It is a simple and easy software to use! Review Source JT Jennifer T. Student Education Management Used the software for: 1-2 years ### "Good software " September 21, 2021 5.0 Pros Very usable, easy to access. Laptop version is easy to navigate. Cons Video conferencing should be applicable in mobile as well, maybe there should be an app. Review Source AJ Adrienne J. CCO Security and Investigations Used the software for: 1-2 years ### "ConexED Review " September 9, 2021 4.0 It’s okay during the pandemic Pros You can see how many other people are ahead of you Cons It does not work well on mobile devices Review Source AA Allisa A. Student E-Learning Used the software for: 6-12 months ### "Top Quality" September 9, 2021 5.0 I’ve had a good experience with ConexED it’s business professional Pros The features are easy to access and understand Cons The settings are set up strange and are a bit messy Review Source SD Siloe D. Student Education Management Used the software for: 6-12 months ### "Amazing." September 15, 2021 5.0 Pros This software makes its site easy to navigate. Cons Sometimes it presented someone was online, but after trying to contact, it would state they were offline. Review Source DD Damon D. N/A Architecture & Planning Used the software for: 1-2 years ### "Great Communication " September 10, 2021 5.0 Pros Fast communication Better Assistance Respectful People Great Advice Cons None of the software isn’t least to me. Review Source RK Razin K. Student E-Learning Used the software for: 1-2 years ### "Great resource" September 9, 2021 4.0 Pros From a user point of view, it was very easy to use. I didn't run into any major connectivity issues, bugs, glitches or anything of that sort. Cons For video conferences, make the mute and video buttons larger, making it easier on the user to locate them. Review Source GG Gina G. Student Education Management Used the software for: Less than 6 months ### "Online classes " September 9, 2021 5.0 Pros I use the software for my classes 3 times a week Cons I have no complaints about the software Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.