Who Uses This Software?

Small to Large Enterprises benefit from our adaptable advanced omnichannel platform to enhance customer experience and build distinguished customer relationships.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • OneDirect
  • onedirect.in
  • Founded 2009
  • India

About OneDirect

Leading customer experience management platform working with 100+ enterprise clients for service management, messaging, feedback and telephony. The platform is implemented across verticals like Retail, Government, BFSI, Online Commerce, Durables, Automotive, Aviation, Travel, Entertainment and many more. Explore the myriad of benefits associated with our ever-evolving customer 360 platform.

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OneDirect Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

OneDirect Reviews

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