Capterra Logo
Helping businesses choose better software since 1999
Docsie

Reviews of Docsie

4.7 (22)
advisor
Talk to a Capterra advisor for free and get results within 15 minutes.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • We do most of our work remotely so we find its collaboration capabilities to complete and share our projects safely very useful.

  • Docsie is an excellent tool for building your knowledge base, and the best thing is that it is quite affordable. I would encourage everyone to give it a try at least once.

  • Their platform is really easy to use, and they have awesome customer service whenever I need help.

  • Docsie.io is cutting edge in the field of documentation and the people at Docsie are always coming up with innovative and helpful updates which improve their platform in many ways.

Cons

  • There is nothing about this Docsie that I hate, however it might be enhanced with features such as a 24/7 chat service to assist users.

  • I can't think of anything, maybe if there was an offline version.

  • There is no 2way authentication and dashboard features.

  • I didn't came across anything that bothered me. I will update if any.

Showing Most Helpful

Showing 22 of 22 reviews

Sort by:
Paul S. avatar
Paul S.
Software Engineer
Financial Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 15, 2021

"Simple and easy to use"

Overall: We found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.

Pros: We use Docsie for our technical documentation to work on various projects and stories within our engineer team.

Cons: Nothing. The software is simply amazing. Consider their trial version before making a decision.

Oren S.
Account Manager
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 12, 2022

"Great Service with Greater Support Engineers"

Pros: Flexible, easy to use and capable of handling any documentation or migration project small or large

Cons: Nothing that I can think of at this time. The software is flexible, powerful and easy to learn and access.

Switched From: Drupal
AYUSH V. avatar
AYUSH V.
Intern
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 4, 2019

"Good tool for easy technical Documentation."

Overall: Documentation of technical products Just got easier and useful.

Pros: 1. Markdown support is really exhaustive and well built. 2. Export to various useful formats. 3. Easy navigation too and fro the editor with tools.

Cons: I didn't came across anything that bothered me. I will update if any.

Vendor Response

By Docsie on September 6, 2019
Thank you for your review Ayush! :) We are continuously working to improve our product and take feedback very seriously. If possible please let us know how we can improve our product in order to increase the likelihood of you recommending us.
Verified Reviewer
Project Manager
Telecommunications, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 15, 2021

"Docsie was good for our team colaborated projects."

Overall: Highly flexible platform which allows us to collaborate on creating and managing project documentation which we can secure with a JWT token. Also it allows you to set roles for different users and it has a lot of other useful functionality.

Pros: We do most of our work remotely so we find its collaboration capabilities to complete and share our projects safely very useful.

Cons: There is a little learning curb at first but after getting use to the features Docsie did lives up to our expectations.

N. J. S. avatar
N. J. S.
Author
Publishing, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2019

"Docsie.io is an extraordinary platform!"

Pros: Docsie.io is cutting edge in the field of documentation and the people at Docsie are always coming up with innovative and helpful updates which improve their platform in many ways! Their platform is really easy to use, and they have awesome customer service whenever I need help!

Cons: I wish I found out about Docsie.io sooner!

Meng G. avatar
Meng G.
QA
Banking, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 19, 2019

"A good tool for saving time and money"

Pros: Docsie is very intuitive, it's easy enough for the whole team to grasp quickly. My team uses it as the main documentation management platform now. Multi-language support is a plus.

Cons: The free trial only allowed public repository, we had to setup something just for the trial.

Verified Reviewer
Researcher
Computer Software, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 27, 2020

"A Good Documentation Software"

Pros: I like the ease of sharing documents and different export options, and they make it really easy to write in different languages.

Cons: I can't think of anything, maybe if there was an offline version?

Verified Reviewer
junior associate consulanat
Computer Networking, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 20, 2019

"user interface is easy to use in terms of maintaining documentation and saving data"

Pros: Good Looking User interface, like the idea of shelves and books and articles

Cons: a docsie app would be better to use on mobile

Sathish K. avatar
Sathish K.
Team Lead
Health, Wellness and Fitness, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
October 11, 2019

"robust and reliable"

Pros: Manage Documentation for multiple sites Edit site documentation as you would a word document

Cons: There is no 2way authentication and dashboard features.

Vendor Response

By Docsie on October 16, 2019
Hello Sathish, Thank you very much for your review and feedback. We are working on adding those features, they should be added by end of the year. Please let me know what issues you experienced with our support so we can work on improving it. Regards. Phil from docsie.
Veera Sasidhar J.
Software Consultant
Information Technology and Services, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 11, 2019

"Here is a blog + book shelf + screen recorder"

Overall: Not business problems. I am a writer on Telugu Wikipedia. (Telugu is a South Indian language, termed as The Italian of the East, since the words in both the languages end with vowels.) I did not try yet, but I find this useful for me.

Pros: The concepts of Shelves and Books. While blogs and other services like drop box do not provide it.

Cons: It does not have local languages of India.

Maria K.
Motion Designer
Design, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 26, 2020

"Docsie is the best way to manage your documents."

Pros: One of the features I think is great is the integration with other platforms like Slack.

Cons: Docsie is great but maybe add more integrations.

Sandeep S.
Software engg
Computer & Network Security, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 12, 2021

"Amazing documentation platform! "

Overall: Docsie is an excellent tool for building your knowledge base, and the best thing is that it is quite affordable. I would encourage everyone to give it a try at least once. The markdown and DocX importing function was really beneficial for us. When I was getting started the Docsie team also assisted me in the migration of the documentation onto Docsie.

Pros: I've been a Docsie customer for sometime now. The platform continuously involves and improves. It enables the creation of extremely rich information through the use of its knowledge base platform, which includes a powerful search engine.

Cons: There is nothing about this Docsie that I hate, however it might be enhanced with features such as a 24/7 chat service to assist users. Otherwise its really amazing.

Santiago C. avatar
Santiago C.
CEO
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 3, 2019

"awesome product"

Pros: It’s so easy to use and understand for everyone.

Cons: Missing apps for mobile or desktop.

Alternatives Considered: Dropbox Business

Vendor Response

By Docsie on September 6, 2019
Thank you for your feedback Santiago. We are going to prioritize creation of desktop and mobile apps based on your feedback let us know if there are any other features that you would like us to add. We take your feedback very seriously and are happy to improve our product based on it.
Tarak S. avatar
Tarak S.
Senior Research Engineer
Information Technology and Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 9, 2019

"My documentation was simplified"

Overall: It simplified my documentation process.

Pros: This is a super easy tool to write any documentation. I liked the design, it's clean. The interface is professional and onboarding is simple.

Cons: I think it'd help more if there's a grammar correction available. Like grammarly.

Lashawn B.
College student
Computer Software, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 28, 2019

"Software comes in handy"

Pros: I liked that I could use it to network and help manage my projects.

Cons: I do not know any cons at the moment, so far my experience has been great.

Verified Reviewer
Realtor
Real Estate, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 20, 2021

"Startup plan"

Pros: We did the lowest free plan but found it very useful. Recommend.

Cons: Unfortunately, we didn't use all the features so hard to say what we did not like.

Soma V.
Power INTEGRITY engineering - VLSI
Nanotechnology, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 10, 2019

"Extra features"

Overall: Ya i am happy with it

Pros: I can access all my links at one place for reading purpose

Cons: I need option to edit my files and write text in word and ppt format

Serge K.
Senior Business Analyst
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 3, 2019

"Very easy to maintain documentation repository "

Pros: Easy to use, easy to implement software,

Cons: Will be evaluating other trials as well

zilda M.
Senior Consultant
Capital Markets, 1,001-5,000 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 20, 2019

"Great Product"

Overall: Good Experience - would recommend

Pros: Easy to use, proficient, great product, appealing UI

Cons: I have not negative comments to add at this time.

Hugo B. avatar
Hugo B.
Developer
Utilities, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 3, 2019

"Excellent work"

Overall: The remote users

Pros: I found very useful, this software and their tools

Cons: Easy to use, its really practical, the way it operates

Priscilla K. avatar
Priscilla K.
Software Consultant
Capital Markets, 5,001-10,000 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 20, 2019

"Great!!"

Pros: Able to manage multiple versions of the docs.

Cons: I have not come across any cons so far.

Verified Reviewer
QA Consultant
Financial Services, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 20, 2019

"User friendly and time saver"

Pros: Docsie helped me to reduce repetitive work required to create and maintain multiple versioned files.

Cons: It is Missing mobile applications , which will make it more perfect