# Gentrack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gentrack Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/18535/Gentrack-CIS --- # Gentrack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Gentrack ## What is Gentrack? For over 35 years Gentrack has been partnering with the world’s leading utilities. More than 50 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce’s unbeatable CRM, Gentrack’s leading meter-to-cash platform, and a composable architecture on AWS. g2.0 ensures high performance, security, scalability, and rapid prototyping for innovation at pace. When it comes to transformations, you can count on us. ## What is Gentrack used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price NZ$500000 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gentrack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gentrack.com&name=Gentrack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gentrack 0.0 VS. [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting Price NZ$500000 Per User, One Time Starting Price $1200 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (54) Value For Money 0.0 (0) Value For Money 4.8 (43) Customer Service 0.0 (0) Customer Service 4.9 (53) ## Gentrack alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (165)](https://www.capterra.com/p/12722/CBSW-UMS-net/reviews/) Starting price $0.35 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Gentrack Overview ### What company size and specific industries is Gentrack built for? Gentrack is designed for utilities organizations, including C&I/I&C utilities, energy retailers, and water utilities. It is best suited to companies operating in these sectors that need software tailored to utility operations and customer management rather than general-purpose business use. Features and Usability ### What are the key features of Gentrack? Gentrack offers billing and invoicing, metered and non-metered billing, recurring/subscription billing, and payment collection with online payments. It also includes customer management, contact database, self-service portal, meter data management, rate management, forecasting, reporting and statistics, workflow management, work order management, and support for electricity and water operations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Gentrack integrate with? Gentrack integrates with 2 third-party platforms: Salesforce Foundation and Snowflake. These catalog integrations cover CRM and data warehousing use cases, connecting Gentrack to customer records and analytics environments. Getting Started and Support ### What training and onboarding options does Gentrack offer? Gentrack provides in person training, webinars, and documentation to help teams get started. In person sessions support guided instruction, webinars offer live online learning, and documentation gives written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does Gentrack offer? Gentrack provides email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live rep assistance, and chat. Without reviewer feedback on support, no user sentiment about response speed or helpfulness can be confirmed. These channels give customers multiple ways to seek product information and technical help. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Management Store and organize information about customers and previous interactions Forecasting Form predictions based on past and present data/trends For Electricity Utility billing for electricity Gentrack 20 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create, manage, and send invoices or bills to customers Centralized database of stakeholders and their contact information such as names, address, phone number etc. Store and organize information about customers and previous interactions Utility billing for electricity Utility billing for water Form predictions based on past and present data/trends Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Track and interpret metrics on the usage of company resources Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Basic NZ$500,000 Per User,One Time ## Integrations [ Snowflake](https://www.capterra.com/p/148267/Snowflake/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.