--- title: "Gentrack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gentrack Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/18535/Gentrack-CIS/" page_type: "product" language: "en" --- # Gentrack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Gentrack ## What is Gentrack? For over 35 years Gentrack has been partnering with the world’s leading utilities. More than 50 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce’s unbeatable CRM, Gentrack’s leading meter-to-cash platform, and a composable architecture on AWS. g2.0 ensures high performance, security, scalability, and rapid prototyping for innovation at pace. When it comes to transformations, you can count on us. ## What is Gentrack used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price NZ$500000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gentrack?[Manage this product listing](https://www.g2.com/products/myezcare-llc-myezcare/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gentrack 0.0 VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price NZ$500000 Per User, One Time Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (90) Value For Money 0.0 (0) Value For Money 4.8 (82) Customer Service 0.0 (0) Customer Service 4.9 (84) ## Gentrack alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Zego](https://www.capterra.com/p/230122/Zego/) [4.5 (90)](https://www.capterra.com/p/230122/Zego/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230122/Zego/) [AMCS Utility Billing](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) [4.8 (80)](https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/55011/AMCS-Utility-Billing/) [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## FAQs about Gentrack Overview ### What company size and specific industries is Gentrack built for? Gentrack is designed for utilities businesses, including C&I/I&C utilities, energy retailers, and water utilities. The vendor description does not specify company size, but the product is aimed at organizations operating in these utility sectors. Features and Usability ### What are the key features of Gentrack? Gentrack offers billing and invoicing, metered and non-metered billing, recurring/subscription billing, and rate management for electricity and water operations. It also includes meter data management, usage tracking and analytics, payment collection, online payments, customer management, self-service portal, work order management, workflow management, forecasting, and reporting and statistics. Integrations ### Which third-party tools and platforms does Gentrack integrate with? Gentrack integrates with Snowflake. Getting Started and Support ### What training and onboarding options does Gentrack offer? Gentrack provides in person training, webinars, and documentation to help teams get started. In person sessions support direct instruction, webinars allow remote guided learning, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Gentrack offer? Gentrack provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. These channels give users multiple ways to find information or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Gentrack supports all three features that reviewers consider most important: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Combined, these capabilities help businesses manage charges accurately, monitor consumption patterns closely, and bill customers based on actual usage, allowing teams to improve billing accuracy, reduce manual work, and maintain clearer visibility into utility operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Management Store and organize information about customers and previous interactions Forecasting Form predictions based on past and present data/trends For Electricity Utility billing for electricity Gentrack 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Water: Utility billing for water - Forecasting: Form predictions based on past and present data/trends - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Basic NZ$500,000 Per User,One Time ## Integrations [ Snowflake](https://www.capterra.com/p/148267/Snowflake/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.