--- title: "Doocti Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Doocti Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/185355/Doocti/" page_type: "product" language: "en" --- # Doocti Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Doocti ## What is Doocti? DooCTI by Tevatel is a powerful cloud-based call center and customer engagement platform designed to help businesses streamline their calling operations, improve agent productivity, and deliver superior customer experiences. Built for modern sales and support teams, DooCTI offers intelligent call management, real-time monitoring, and seamless automation to optimize every customer interaction. The platform supports inbound and outbound calling, smart call routing, predictive and progressive dialing, live dashboards, call recording, and detailed analytics to help managers track performance and make data-driven decisions. With easy campaign and queue management, agents can quickly log in, select campaigns, and start calls without complexity. DooCTI integrates smoothly with CRM systems and supports AI-powered features such as voice bots, automated follow-ups, and call insights, enabling faster lead conversions and reduced manual effort. ## What is Doocti used for? [Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹1000 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doocti?[Manage this product listing](https://www.g2.com/products/doocti/claim_requests/new?auto=true) ## Doocti Overview Updated September 2026 AI summary Doocti provides telephony solutions for businesses of all sizes, offering tools for call center management, monitoring, and analytics. Its features include auto and predictive dialers, IVR, call routing, and multi-channel communication, with options like CRM integration and generative AI. Doocti is available via cloud and mobile platforms, supporting both web and app-based deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doocti 4.8 (12) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price ₹1000 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.8 (334) Value For Money 4.8 (12) Value For Money 4.7 (261) Customer Service 4.6 (12) Customer Service 4.8 (326) ## Doocti alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) ## FAQs about Doocti Overview ### Which roles and teams benefit most from Doocti? Doocti is most used by IT leaders, system administrators, infrastructure managers, and technical team leads who oversee enterprise systems and service delivery. These roles use it to manage IT operations, monitor infrastructure, organize technical workflows, support system administration, and improve visibility, coordination, and execution across internal teams. Answer based on 12 reviews Overview ### What company size and industries is Doocti built for? Doocti serves midsize businesses using CRM, helpdesk, or other cloud software, with 67% of reviewers from that segment and 33% from small businesses. It is most common in Information Technology and Services at 33%, followed by Legal Services and Capital Markets, each representing 17% of reviewers. Answer based on 12 reviews Features and Usability ### What are the key features of Doocti? Doocti offers call center and CRM features including automatic outbound dialer, power dialer, predictive dialer, call routing, call recording, and call monitoring. It also includes campaign management, contact management, IVR, chat/messaging, real-time analytics, sentiment analysis, and third-party integrations for inbound and outbound operations. Pricing ### How much does it cost and what fees or limitations are included? Doocti starts at ₹1000 per month per user for the Basic plan, which includes a yearly pricing discount. A free trial is available, letting teams test the product before subscribing. No other pricing tiers, fees, or limitations are listed in the provided plan data. Integrations ### Which third-party tools and platforms does Doocti integrate with? Doocti integrates with 7 third-party tools and platforms, including Salesforce Platform, Freshdesk, Freshsales, LeadSquared, Shopify, Zendesk Suite, and Zoho CRM. Its catalog covers customer support, CRM, and commerce systems, with Salesforce Platform also mentioned in reviewer feedback. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Doocti offer? Doocti provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars can present product topics to groups, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Doocti offer? Doocti provides Email/Help Desk and 24/7 Live Rep support. No reviewer feedback on support experience is available in the catalog data, so no user sentiment about response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Doocti supports all three of the features reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct calls to the right agents or departments, and oversee call activity for quality and performance, allowing teams to improve response times, maintain service standards, and handle customer conversations more efficiently. VoIP Connection 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.8 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Distribute/route/connect calls Computer Telephony Integration 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Doocti 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Progressive Dialing: Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.8 (12) Free Trial [View pricing plan details](https://www.capterra.com/p/185355/Doocti/pricing/) Basic ₹1,000 Per User,Per Month It includes: - Yearly pricing Discount Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (12) 4.6 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Muthu K. IT HEAD Transportation/Trucking/Railroad ### "New Travel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 2, 2023 i am very happy to utilize this service Pros Call masking software solution easy to use Cons user friendly service call and supporting person Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Rakendu P. Manager Telecommunications ### "DooCTI is Next level Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 21, 2022 We are happy to use and propose this product to our friends and customers. This is really good product. Pros This product is very easy to use and handling is smmoth on agent and Supervisor side. Cons Expecting more features to add in future is make it next level product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Paarivel M. IT Executive Financial Services ### "Doocti Call Center Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2022 I've been using Doocti, they're a great phone system and have some of the lowest pricing out there. It was actually easy to set up & use. They also seem to be a company that cares about its customers' experience, which is really proactive for any company. Pros I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Cons Current user interface on the software can be improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Aarthi P. Senior Executive Capital Markets ### "Good Feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2022 We can see the client details before asking the client Pros User friendly and it has many features like to see the client information, emails last reply it helped us to handle the client efficiently Cons Same call with different title is showing in the doocti , unable to reach the support desk sometimes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Mary Jasmine D. Manager Capital Markets ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 6, 2022 Excellent Pros User friendly and easy to track calls / good features Cons Unable to reach support team sometimes need some demo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Bala S. Sr. System Admin Legal Services ### "Doocti is Easily handling and Customised product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 2, 2022 We are using Tevatel Products more then 4 years. They are providing a very best IVR Product in the market in recent days. Pros Budget friendly product with advanced features. The team provides excellent services and most supportive. Cons Needs to be focused on Support in the immediate basis. Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VV Vishnu V. Senior System Administrator Legal Services ### "Doocti is Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2022 The software and support are awesome and meets the expectation. Pros All the Features are awesome and each and everything is customized. User Friendly, more features at low cost. Cons None, there is no anything least about this product. Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) [Ameyo](https://www.capterra.com/p/85852/Ameyo/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Arunsundar K. Manager - IT Infra Information Technology and Services ### "Doocti Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 25, 2022 I am very happy with Doocti. I have been on the line for a couple of Year now, and have not had any issues with getting disconnected or dropped calls. The application is also easy to use and accessible for everyone. It's an application I recommend to anyone looking for a good line. Pros I am handling sales process, and I'm always on the lookout for new tools that can help me with my job. When I came across Doocti, I was kind a skeptical at first. After giving it a try, though, I realized it had everything that I needed and more to help me the process with ease. Cons As far as we have got all needed feature from Doocti. Alternatives considered [Reliance Network](https://www.capterra.com/p/235867/Reliance-Network/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sridevi S. Manager Computer & Network Security ### "Good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2022 Good Service Support Pros Customer Support and quick response from Team. Cons Nothing , Overall we are satisfied with Service . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chandrasekar S. Server Architect Information Technology and Services ### "Doocti Integration is very simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2022 With Doocti, you have a complete CRM system to interact with your customer, measure the customer journey and make data-driven decisions. With inbound marketing, we give you the ability to attract customers with content and turn them into loyal customers by measuring their journey and understanding their needs. Pros This is completely customizable with our product, and product support is very good. Cons All the changes must be done from the backend, It would be great if they provide changes can be done from the front end, like CLI change, etc., Reasons for choosing Doocti Customizable, Quick support, Flexible to major changes based on the requirement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/185355/Doocti/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.