# Doocti Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Doocti Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/185355/Doocti --- # Doocti Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Doocti ## What is Doocti? DooCTI by Tevatel is a powerful cloud-based call center and customer engagement platform designed to help businesses streamline their calling operations, improve agent productivity, and deliver superior customer experiences. Built for modern sales and support teams, DooCTI offers intelligent call management, real-time monitoring, and seamless automation to optimize every customer interaction. The platform supports inbound and outbound calling, smart call routing, predictive and progressive dialing, live dashboards, call recording, and detailed analytics to help managers track performance and make data-driven decisions. With easy campaign and queue management, agents can quickly log in, select campaigns, and start calls without complexity. DooCTI integrates smoothly with CRM systems and supports AI-powered features such as voice bots, automated follow-ups, and call insights, enabling faster lead conversions and reduced manual effort. ## What is Doocti used for? [Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹1000 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doocti?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://doocti.com&name=Doocti) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doocti 4.8 (12) VS. [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price ₹1000 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (12) Ease Of Use 4.8 (323) Value For Money 4.8 (12) Value For Money 4.7 (250) Customer Service 4.6 (12) Customer Service 4.8 (315) ## Doocti alternatives [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.8 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Computer Telephony Integration 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Doocti 50 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Assembly of graphs and charts for visualizing and tracking statistics/metrics Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.8 (12) Free Trial Basic ₹1,000 Per User,Per Month It includes: - Yearly pricing Discount Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (12) 4.6 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Muthu K. IT HEAD Transportation/Trucking/Railroad ### "New Travel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 2, 2023 i am very happy to utilize this service Pros Call masking software solution easy to use Cons user friendly service call and supporting person Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Rakendu P. Manager Telecommunications ### "DooCTI is Next level Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 21, 2022 We are happy to use and propose this product to our friends and customers. This is really good product. Pros This product is very easy to use and handling is smmoth on agent and Supervisor side. Cons Expecting more features to add in future is make it next level product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Paarivel M. IT Executive Financial Services ### "Doocti Call Center Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2022 I've been using Doocti, they're a great phone system and have some of the lowest pricing out there. It was actually easy to set up & use. They also seem to be a company that cares about its customers' experience, which is really proactive for any company. Pros I have been using the services of this company for many years and am very happy with their level of service. They always deliver what they promise on time and within budget, which is more than I can say for other companies I have used in the past. Cons Current user interface on the software can be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Aarthi P. Senior Executive Capital Markets ### "Good Feature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2022 We can see the client details before asking the client Pros User friendly and it has many features like to see the client information, emails last reply it helped us to handle the client efficiently Cons Same call with different title is showing in the doocti , unable to reach the support desk sometimes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mary Jasmine D. Manager Capital Markets ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 6, 2022 Excellent Pros User friendly and easy to track calls / good features Cons Unable to reach support team sometimes need some demo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bala S. Sr. System Admin Legal Services ### "Doocti is Easily handling and Customised product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 2, 2022 We are using Tevatel Products more then 4 years. They are providing a very best IVR Product in the market in recent days. Pros Budget friendly product with advanced features. The team provides excellent services and most supportive. Cons Needs to be focused on Support in the immediate basis. Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VV Vishnu V. Senior System Administrator Legal Services ### "Doocti is Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2022 The software and support are awesome and meets the expectation. Pros All the Features are awesome and each and everything is customized. User Friendly, more features at low cost. Cons None, there is no anything least about this product. Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) [Ameyo](https://www.capterra.com/p/85852/Ameyo/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Arunsundar K. Manager - IT Infra Information Technology and Services ### "Doocti Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 25, 2022 I am very happy with Doocti. I have been on the line for a couple of Year now, and have not had any issues with getting disconnected or dropped calls. The application is also easy to use and accessible for everyone. It's an application I recommend to anyone looking for a good line. Pros I am handling sales process, and I'm always on the lookout for new tools that can help me with my job. When I came across Doocti, I was kind a skeptical at first. After giving it a try, though, I realized it had everything that I needed and more to help me the process with ease. Cons As far as we have got all needed feature from Doocti. Alternatives considered [Reliance Network](https://www.capterra.com/p/235867/Reliance-Network/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sridevi S. Manager Computer & Network Security ### "Good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2022 Good Service Support Pros Customer Support and quick response from Team. Cons Nothing , Overall we are satisfied with Service . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chandrasekar S. Server Architect Information Technology and Services ### "Doocti Integration is very simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2022 With Doocti, you have a complete CRM system to interact with your customer, measure the customer journey and make data-driven decisions. With inbound marketing, we give you the ability to attract customers with content and turn them into loyal customers by measuring their journey and understanding their needs. Pros This is completely customizable with our product, and product support is very good. Cons All the changes must be done from the backend, It would be great if they provide changes can be done from the front end, like CLI change, etc., Reasons for choosing Doocti Customizable, Quick support, Flexible to major changes based on the requirement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185355/Doocti/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)