Who Uses This Software?

Medium to large size contact centers.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $3,000.00/month
  • Pricing Details
    Starter pack which includes: 4000 Hours of Data Ingestion
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • MattsenKumar
  • www.mattsenkumar.com
  • Founded 2010
  • United States

About SmartSpeech

An advanced speech analytics solution for contact centers to improve performance, reduce operational costs & boost customer experience.


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SmartSpeech Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

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