# Workzone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Workzone the right Project Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/18542/Workzone/reviews --- Workzone 4.8 (217) [View alternatives](https://www.capterra.com/p/18542/Workzone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Reviews of Workzone Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews OR Otilde R Product DesignerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Thanks to its space to handle multiple projects with the ability to keep things clear and organized and communicate with each other, this was the best option for our team.“ November 8, 2024 MW Madison W Project CoordinatorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “For example, if I wanted to know if we were more productive and on time with our projects this month compared to this time last year, I don't believe there is a way to do that.“ October 30, 2024 RF Rachel F Director of Manufacturing ServicesConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “The collaborative features have significantly improved our team's communication and efficiency, making project management seamless and stress-free.“ August 15, 2024 Ezéchiel D AgentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “it's a good software but I often face two problems: the absolute interface and especially the learning curve“ October 9, 2023 AF Aleksandra F PhotographerPhotography, Self-employedUsed the software for: Less than 6 months. “Helped me enable teams to plan, manage, execute, and report on high volumes of projects.“ March 9, 2025 KS Katie S Communications strategistEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Our department switched from asana to Workzone and I definitely miss a lot of the features in asana when it came to setting up and editing projects.“ November 7, 2022 DV Dan V Senior Specialist Email Marketing and StrategyInsurance, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Our experience has been nothing but positive, and the WZ team is always available and ready to help whenever anyone on our team needs it!“ January 6, 2026 KR Kushal R MS Student, ResearcherEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Workzone doesn't have some of the more advanced features that other project management tools offer.“ December 6, 2022 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ezéchiel D. Agent Construction Used the software for: 6-12 months ### "Avis workzone" October 9, 2023 5.0 This software is great but the interface is often absolute Pros Workzone software is an application that I really like. It helps me better manage my professional projects as well as administrative files. I highly recommend it. Cons it's a good software but I often face two problems: the absolute interface and especially the learning curve Review Source CC Chelsea C. Communications Specialist Public Relations and Communications Used the software for: 6-12 months ### "The Structure Your Team Needs" February 8, 2021 5.0 We adopted Workzone in order to provide our institution 'clients' with project request forms and also to help our team manage daily priorities. It took some time to convey the benefits and get folks to stay accountable (i.e. actually use the forms and project tracking) but now that everyone is on board we're able to continue working towards improved processes and organization. Overall, I couldn't be more thrilled about this platform because it reduces the need for emails, tracks conversations, streamlines project-creation via templates, keeps file-review painless and makes task-reporting simple enough to hold folks accountable. Pros The best attributes about Workzone are hands-down the project templates, the list structure/outlining, and the approval request option for files. Templates prevent the need to create projects from scratch every time and the linear task view/list keeps your priorities straight and holds everyone accountable. As a communications specialist, there's a lot of approval required for each draft hence why I'm a fan of the approval request feature. No more drafts getting lost in email or excuses for outstanding items. Cons The biggest issue I'm witnessing is the learning curve for folks who aren't process-oriented and/or those who aren't familiar with other project management systems (I've used others like Basecamp and Asana). However, the remedy for this is patience, practice and utilizing Workzone's training sessions/don't be afraid to ask the rep. Every customer service interaction is wonderful and they constantly make updates that make the platform easier and more efficient. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Needed more functionality and project request forms - used to have to use Asana with Wufoo. Review Source MW Michelle W. Executive Assistant to CEO Human Resources Used the software for: 1-2 years ### "Could Have Been Better" October 16, 2023 3.0 The experience was OK but we decided to move to another application. Pros The ability to list the tasks and reuse and upload templates from previous projects. Cons The form piece of the application wasn't easy to use or create. Review Source JM Jodi M. Production Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent Customer Service" July 29, 2021 5.0 A lot of agency will use several different platforms and you don't always realize that when its all very easily tracked in one place it drastically simplifies the process for your team. It really saves a lot of time by streamlining tasks and projects. Pros You have a designated customer success person working with you regularly to ensure you're getting the most out of the product. If you have any questions they are incredibly quick to respond and you always get a real person who is very knowledgable of the product. Cons I don't have a lot to say for cons. If there are any concerns, they address them right away. Even with implementation they'll jump in with suggestions if your team is struggling. Reason for choosing Workzone I used Workzone at a pervious company and already knew it very well. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) We wanted to be able to track individual tasks w/in a project and see progress of a project at a glance. Our previous software didn't allow that and it was also not user friendly. An additional reason was the customer support was completely lacking with our previous software. Review Source AC Abby C. Marketing Specialist Hospital & Health Care Used the software for: 2+ years ### "BEST project management tool out there! " May 10, 2024 5.0 Overall, the BEST program I've used to manage my projects - it's orderly, chronological, & easy to navigate. I've used other programs before, & they were a MESS. WZ's success is due to their attention to detail, & now their success is my success! Pros It's design - I love how I can click on my projects by tab and the drop down lists my tasks in chronological order. Then it emails me when something is late, and I can check my "to-do" list every day to see what is due. FANTASTIC! Cons The only thing I have trouble with is the Request Forms. Those are hard to edit. When I'm trying to add something to the tasks/make sure everything relates to the appropriate item, the pop-up list is very, very small and I have a hard time reading it when I'm trying to organize it. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams was A MESS. Nothing was in order and I couldn't easily navigate what tasks were mine or do first. It was just an overall disaster. Review Source CM Christine M. Marketing Operations Specialist Marketing and Advertising Used the software for: 6-12 months ### "Great Project Management tool! " August 19, 2019 5.0 My team uses this for our corporate marketing efforts. We support all internal teams with collateral, graphic design, powerpoint deck creation, landing page and website updates, internal emails, external emails, social media posts, etc. We use Workzone to keep track of all of our deliverables and to show the value we are bringing to our business. Pros I really like the features and functionality and the customer service for this tool. You can tell that the company really cares, and they help me solve for specific project management organization and reporting issues that my team faces, and taught me some best practices for utilizing this tool to solve for our problems. Great tool if you have multiple team members and multiple projects going on at once. My favorite feature is the calendar, and how you can select which tasks you want to appear on the calendar. Great in helping our team have greater visibility to everything going on each day. Cons The price is steep for multiple users, we have about 20 users. They do have a tiered pricing structure, but it's still more expensive than our previous tool. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Workzone We needed to be able to track each task for different categories. We have to track how many deliverables we are producing for each internal department. The category feature let us track how many tasks were attributed to each department. For example, we built a landing page for the email marketing team, a powerpoint deck for the sales team, etc. and I have to report on what tasks we are completing for all internal teams, on a monthly and quarterly basis. Workzone makes this easy! Review Source EM Elin M. VP Land Development Real Estate Used the software for: 6-12 months ### "Business MUST for Project and Task Tracking & Planning" November 14, 2023 5.0 Super glad we pushed through and have put Workzone in our daily business operations toolbox. If you need a real time project and task management, or goals planning tool, this is amazing! The team with Workzone is some of the best customer service I've experienced. Truly a partner! Pros What I like most is the ease of navigating up and down through projects and tasks, and cross project visibility. Both in list form and Gantt schedule views with various optionality for time periods and sub tasks levels. Their customer service is THE BEST. Exceptional for the implementation and ongoing support. Cons Lacks functionality currently in providing spreadsheet type calculations with formulas on data points. Does not have the "Excel" abilities like some other project management tools. Alternatives considered [GanttProject](https://www.capterra.com/p/136586/GanttProject/)[GanttPRO](https://www.capterra.com/p/142293/GanttPRO/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing Workzone Project view, and it's very easy functionality, and optionality. Customized reports! Plus the free and United States based customer support team to implement and provide ongoing support set them apart. Review Source KM Kyle M. Machine Design Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great tool, still in need of some improvement, service team is excellent" January 26, 2021 4.0 Overall it has been a very positive experience. The software does nearly everything we need it to do and does it pretty well. The customer service is great. Pros I like the ability to link tasks and create in-depth project templates. I like the reporting capabilities for resource management and hours tracking. I like the functionality of commenting and emailing through workzone all associated with a task and/or project. Cons The resource management reporting is in need of some crucial updates. The main issue currently is that it only removes hours that are marked complete. This is not helpful and can create major scheduling and resource management issues when a large task is 90% complete, but the reporting shows it as 0% complete. The other major inconvenience is not being able to batch select tasks without having to check each tasks' check box. When you're deleting or moving or editing hundreds of tasks it is incredibly cumbersome. If you could select the top one hold shift and select the bottom one it would be a major time saver. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Workzone Pricing was better than the high end and functionality was better than the low end. Also the support seemed like it would be much more helpful than the high end products. Review Source TW Tracy W. Assoc Director Higher Education Used the software for: 6-12 months ### "Excellent support, excellent system" December 13, 2023 5.0 Pros In addition the basic functions of the system, I am continually impressed with the support the company provides. It was one of the best (if not the best) onboarding process, and the support options available day-to-day are great. The team is fast to respond, and even if they can't solve the exact problem, they always offer an alternate solution to help us accomplish our goals. Cons We wish there was a function that allowed us to set an "out of office" setting and a backup person so any time an individual is gone, their tasks/notifications automatically are set to a designated individual. We have found workarounds with this, but this is the only feature we really feel is missing. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) No online functionality, no automatic notifications. Required more manual labor. WZ has so many automated functions once you set them up. Review Source JM Junelle M. Operations Manager Management Consulting Used the software for: 6-12 months ### "Incredible Support Team" August 2, 2022 5.0 Pros We chose WorkZone after using Asana and realizing we needed more than a task management software to run our business. We're a start-up business and it was our first time using a PPM system. The tool itself is really helpful and customizable, but what attracted us the most to choosing WorkZone was the incredible customer support! Deployment and implementation is difficult for any new tool in a company, but the WorkZone team really helped me process what our team needed for success. They're quick to respond and have been extremely patient, and have even seemed really excited when our team finally began to use the tool. Cons One thing that makes projects a bit difficult is that there is no current option to leave a "blank" date for a task. Reason for choosing Workzone Customer Support. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) We wanted an all-in-one software and a more visual tool. Review Source PC Paige C. Scholarships and Programs Specialist Education Management Used the software for: 1-2 years ### "Workzone Review " August 7, 2024 5.0 I use Workzone everyday. It helps our team stay on track with Institutional Relations and Central Printing requests. Pros I like the ability to comment, add files, and reply to a comment within workzone. Cons I think that the drop down menus for each workzone project should be consolidated. Review Source RP Ren P. Graphic Designer Marketing and Advertising Used the software for: 2+ years ### "Everything I need to manage design projects" August 15, 2023 5.0 Overall, I've had a very good user experience with Workzone over the years. As mentioned, my favorite attribute is their customer service and their willingness to listen and improve their product based on user input. It almost feels like they've customized the product just for me. Also, we literally speak to them face to face through status and update calls or trouble shooting specific issues. No bots or automated calls here. Pros With all the great tools that Workzone provides to help me manage multiple projects across different team members, the best thing I like about it is their customer support. They really care that you have success with their product and will work with you to maximize your experience as a user. They always ask for input on how to improve their product and they listen and actually do it! Cons This is not necessarily a negative but there are so many tools available that it can be overwhelming sometimes. This also depends on your role and contribution to the shared project. As a designer, I only use the tools that are useful to me but it's nice to know that others can use other features that can help them manage their specific tasks. Review Source BO Bridget O. Admin Assistance to Communications Team Religious Institutions Used the software for: 6-12 months ### "Incredible Software and Remarkable Customer Service" June 15, 2021 5.0 ABSOLUTELY INCREDIBLE! The software/platform (both pc/mac & mobile device) are intuitive and easy to use, once you fully understand/ are functioning within the platform. Our Project Management efficiency has increased tremendously. Though, there was a pretty steep learning curve from our previous platform, it has been well worth it. My best advice - just get in and use it daily, set up a Test Workspace where your teams are free to play, experiment, explore, build out, attach, etc. OVER THE TOP & ABOVE AND BEYOND Customer Service from the WZ Team! The onboarding process, weekly zoom calls and recap emails were so helpful. We were included in the entire process - it was not one-sided at all ... they made suggestions/showed examples, yet we had say ... it was truly a WZ and Us/Admins team effort every step of the way! That being said, we/Admins had to own our end of things and were assigned 'homework' in between our calls, which truly helped keep the onboarding process moving along at a tangible pace. SUGGESTIONS FOR IMPROVEMENTS - the WZ Team really listens to your needs and 'could it do this?' suggestions. Since we've been using WZ, several updates/improvements have been made to enhance functionality. TAKE ADVANTAGE OF Tutorials, Webinars and Knowledge Base - the WZ Team has done a PHENOMINAL job of making these available. Searching is easy, and if you can't find what you're looking for, their team is extremely quick to respond when you reach out for assistance. Pros The over all concept of how the software serves the needs of comprehensive Project Management. From small (one task) projects to massive (hundreds of tasks) projects, the WZ software is capable of organizing and tracking it ALL. Cons Some functionalities that we were accustomed to from our previous software weren't included, which is to be expected when you make a software switch such as this. But we found work-arounds, and/or made suggestions to the WZ Team as to potential improvements to functionality. Review Source JR Julie R. Director Marketing Platforms Financial Services Used the software for: 2+ years ### "Why Sammons likes Workzone as our PM system" November 5, 2021 5.0 Overall, we really like the simplicity of Workzone as a project management system. It works for our environment and workflow. We've used Workzone for over 10 years. I have quarterly meetings with a WZ rep and find this to be very valuable. Workzone has always been open to suggestions on recommendations for enhancements or additional to improve the system. Pros Ease of use, a simple way to manage and track projects Cons Some of the recent upgrades has caused confusion for reviews regarding when they are in the document manager section in regards to adding new versions of files that are routing for review vs adding files to the project folder. Unfortunately, this has caused some pain-points for us. Reason for choosing Workzone Simplicity Review Source RW Renee W. Marketing Creative Director Real Estate Used the software for: 2+ years ### "A Lifesaver for Project Management" November 20, 2019 5.0 We have been using this tool for a long time and find it vital to our work processes. We use it more as a linear tool for each person to manage their tasks/assignments, and not so much for collaboration with outside parties, though it has that capability. As an administrator, it has been essential for tracking work across departments and to manage timelines. Technical support has been excellent and Workzone staff check in from time to time to learn what else we may need to do our work better. The software is constantly improving based on feedback so we know we are always getting the best product available. Pros We like the ability to have all Creative Requests in one place, to identify assignments, and track their progress within the system.Communication is tracked within the software by project, so it is easy to track all comments related to the work. We do a very large volume of work each month and the metrics captured within the software are helpful to assess resources and workload. Cons There are some reports that we would like that we cannot capture with this software. Also, workload tracking does not show the cumulative hours on a persons plate when projects are delayed and the hours are still tracked in previous weeks. It takes a bit to constantly update the timeline when items are stalled in reviews/approvals, but that will be the case with any project management software. Reason for choosing Workzone Workzone was extremely flexible, allowed for designations by departments/workspaces to organize work, customization options for project templates, management levels to adjust access to information, archiving system, and good built-in communication tool. Review Source PC Patricia C. Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great Tool for Busy Office!" December 9, 2021 5.0 I've been using WorkZone for more than five years and each year we find more uses! Our office runs so smoothly because WorkZone keeps each staff person on track! Thanks! Pros We started using this for our design projects, but the longer we used it, we found this tracking system useful to track all of the projects we do. We enter our timelines for each event or activity and each staff can follow along and check off when their portion is done. This helps us keep our work flowing to completion. Cons I think the WorkZone Team has thought of everything! Reason for choosing Workzone I didn't choose. Review Source MW Mike W. HRIS Sr. Mgr. Automotive Used the software for: 6-12 months ### "Workzone is a fit for us" August 7, 2023 5.0 Users have found Workzone easy to adopt, and we were quickly able to organize Workspaces based on our functional work groups within HR. This is the first time we have been able to do effective long range planning with a comprehensive view of all project work. Pros The ease of use for a range of users with varying degrees of experience with project management applications and project management in general has been critical to our success. All our users have been able to get started right away with minimal training. Cons We are looking forward to being able to eventually baseline tasks and projects. Also, we operate on a 13 period fiscal year that starts at the end of August/beginning of September. We would very much like an option to display alternate calendars, since the fiscal year view is important to our planning processes. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Jira](https://www.capterra.com/p/19319/JIRA/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Workzone Cost, ease of rollout, usability Review Source MI Michael I. Technical Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product, Easy to use." June 10, 2021 5.0 I have been very happy with Workzone. Having come from using MS Project Server, Workzone is a much easier piece of software to use for Project Management. MS Project is a bit too robust and not easy to scale down. Customer service has been great, quarterly status update meetings and training how to sessions are above and beyond. Having the same customer success manager really gives it a personal feel. Pros Ease of use, short learning curve for new users. Simplified format. Fantastic customer support. Cons Would be nice to have more plug-ins or API for our Microsoft products Review Source LW Lisa W. Director of Media and Communication Education Management Used the software for: 2+ years ### "Changed the way we work!" November 4, 2020 5.0 I have been extremely pleased with Workzone, and I regularly recommend this software to our sister institutions. Pros The overall view of all our College's projects is not only a lifesaver in terms of organization, but the software also allowed our department to establish College-wide processes that let our "customers" know what to expect in terms of time, budget, and production. Cons Occasionally, some of the more granular features have hiccups, but I've always found the Workzone team to be responsive in providing alternatives and fixing issues. Review Source AL Amy L. Director of philanthropy Hospital & Health Care Used the software for: 2+ years ### "Workzone makes project management a snap. " May 28, 2019 5.0 Project management is just one of the many facets of my job. After researching several software packages, Workzone met all of our needs for assigning and tracking marketing and design projects and well as task management for our events team. We use Workzone every day and would be lost without it. Pros \- Ease of use is key. The training we provide for new team members takes about 1/2 hour. -The cost of Workzone (for us, a nonprofit organization) was a pro. We have all the facets of the product we need and the cost is very reasonable (especially compared to other products we tested). - Customer service deserves an "A" if not an "A+". -Because project management is just a facet of our job, WorkZone appealed to us because it had just the right amount of features, without being overwhelming. Cons \- I wish there were more templates set up for the type of projects we use (design and copy). Now that we've used WorkZone for several years, they may have these, but we've built out own. - You can easily get carried away with email notifications, especially if you oversee many projects/ staff. (This is customizable and probably has more to do with how we choose to use WorkZone.) Review Source SB Sharon B. Marketing Project Manager Higher Education Used the software for: 6-12 months ### "Fantastic customer service" May 4, 2020 5.0 The professionals at Workzone were always available to assist with one-on-one instruction, team instruction, prompt answers, troubleshooting, and solutions. By making the process and system easy to understand through a customized training video, we experienced a smooth launch to our campus community with a high adoption rate and positive feedback. This proved to be highly beneficial. Despite launching only a few weeks prior to the Covid-19 pandemic, we were able to work remotely without missing a beat and easily onboard new users. Pros A project management system and a standard process for intaking design projects did not exist in our work environment prior to implementing Workzone. Workzone provided the structure we needed while being user-friendly. The dependencies and automated notifications allow for an efficient workflow and ensure projects are kept on track. The customer service is outstanding! Cons Our team found the markup functionality to be cumbersome when there are numerous comments/edits as it's difficult to easily tie the comment to the markup on the proof. Fortunately, the folks at Workzone are open to suggestions and are working to improve upon this. The approval status can be confusing when there are multiple rounds because it retains the previous response and approval comment. From the perspective of the admin and contributors, navigation isn't always direct—you're not always taken to the correct project or folder, requiring more clicks to get to the correct place. Review Source AY Anita Y. Creative Director Biotechnology Used the software for: 2+ years ### "Workzone Review\_08/17/2020" August 17, 2020 5.0 Pros It helps with daily project functions and let me know what other team members have on their desks. The Software Training is a 5-star item. This is so important because often people are left to figure things out on their own. Unfortunately in today's busy world if you don't reach out and physically tap someone on the shoulder and say "hello, ..." things get either overlooked or undiscovered. We don't use the software to the fullest and hope to expand of that this coming year. Cons What I find a con is not on Workzone's part, it is on my companies management for not being able to expand additional members to use it. The cost is divided here in the US and overseas. It is a brilliant tool and should be used accordingly. Reason for choosing Workzone I was not part of the selection team. Review Source SE Susan E. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Excellent software, support, and value" October 30, 2020 5.0 Excellent experience. We rely on WZ to manage all of our marketing projects and tasks, and it's vital to our entire marketing department. Pros It's customizable, intuitive, and reliable. Cons I wish we could sort by columns within the projects list. I also wish that I could add a task even when my name is filtered. Review Source VR Verified Reviewer Regional Digital Provisoning Manager Marketing and Advertising Used the software for: 6-12 months ### "Project Management Made Easy" December 28, 2018 4.0 Having moved from trying to track multiple projects with multiple teams using just spreadsheets, Workzone brought some much-needed organization and clarity to our processes. Pros Workzone is a simple, relatively easy to use project management platform that doesn't require a whole lot of studying before you can use it. It allows you to create customized project milestones and timelines and to add human resources that can be assigned at various levels. Once set up, Workzone allows you to view multiple project statuses, see if tasks are on track or falling behind, and even receive progress reports via email at intervals. One of the best features of Workzone is the ability to create project templates. This feature comes in handy for teams which handle multiple projects of the same type over and over again. Instead of having to create the task set from the beginning each time, the templates can be used to jump right into an already established flow saving both time and effort. Cons Getting Workzone setup was a very manual process but it was worth it in the end. It would have been nice to have a comprehensive set of project templates to get started with from various industries which could then be customized to save even more time. Review Source EP Emily P. Sr. Project Manager E-Learning Used the software for: 2+ years ### "A constantly improving product, packed with useful features" September 26, 2022 5.0 Pros The software is densely packed with features. The development has been supportive and thoughtfully mapped. Customer service is responsive to enterprise level customer feedback. Cons Onboarding new users is a significant time investment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.