--- title: "Synder Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synder Software - reviews, pricing plans, popular comparisons to other Accounting products and more." source_url: "https://www.capterra.com/p/185441/Business-Payments/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Synder Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synder ## What is Synder? Synder is an all-in-one accounting automation solution designed to streamline financial management for businesses operating across multiple sales channels. With seamless integration to over 30 leading platforms (Amazon, Shopify, eBay, Etsy, Stripe, PayPal, Square, BigCommerce, WooCommerce, Walmart, etc.), Synder centralizes your data in QuickBooks, Sage Intacct and Xero, ensuring accurate reconciliation and GAAP-compliant revenue recognition. The platform is tailored for businesses handling multiple data streams, offering powerful tools for categorization, consolidation, and real-time analytics of financial data. Perfect for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Professional Services, Wholesale, Automotive, Hospitality & Travel, Manufacturing, and more. Free trial, no credit card or contract required. ## What is Synder used for? [Accounting](https://www.capterra.com/accounting-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Overall rating Based on 256 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $52 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Synder alternatives Highest Rated [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (718)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185441/Business-Payments/alternatives/) ## FAQs about Synder Overview ### What problems does Synder solve? Synder solves manual accounting entry and reconciliation problems by importing detailed sales, payments, fees, refunds, taxes, and customer records from Stripe, PayPal, Square, Shopify, and other channels into QuickBooks. Bookkeepers, accountants, ecommerce sellers, nonprofits, and multi-channel small businesses benefit from automated syncing, custom transaction rules, multi-currency records, and rollback options for correcting entries. Answer based on 178 reviews Overview ### Which roles and teams benefit most from Synder? Synder is most used by business owners and executives, accounting professionals, and operations managers who need accurate financial data from sales channels and payment platforms. Bookkeepers, accountants, CPAs, and treasurers use it to categorize transactions and reconcile records, while leaders monitor cash flow, revenue, and reporting across connected systems. Answer based on 256 reviews Overview ### What company size and industries is Synder built for? Synder is built for small businesses, which represent 99% of reviewers, and accounting, its top industry at 14%. It is intended to optimize bookkeeping for SMEs, midsize businesses, and accountants serving them. Retail accounts for 10% of reviewers, while health, wellness, and fitness represents 5%. Answer based on 256 reviews Features and Usability ### What are the key features of Synder? Synder includes Core accounting integration with QuickBooks Online, automated transaction syncing from Stripe, PayPal, Square, and sales channels, plus payment reconciliation and multi-currency support. Differentiating features include Smart Rules for transaction mapping, automatic or selective sync, and rollback and re-sync controls for correcting imported records. Answer based on 104 reviews Pricing ### How much does it cost and what fees or limitations are included? Synder offers Basic at $52 per month, billed yearly, with a free trial. Essential costs 92 per month and Pro 220 per month, also billed yearly. Basic includes two integration slots and up to 500 monthly transactions; higher tiers raise transaction capacity. Reviewers cite transaction-based pricing, limited base functionality, and expensive higher tiers. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Synder integrate with? Synder integrates with 12 third-party tools, including Stripe, PayPal, QuickBooks Online, Shopify, Square Payments, Xero, and GoCardless. Its integrations cover payment processing, ecommerce, and accounting, allowing transaction data from sales channels and payment providers to sync with supported bookkeeping platforms. Answer based on 89 reviews Getting Started and Support ### What training and onboarding options does Synder offer? Synder provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover scheduled instruction, and documentation and videos offer self-paced reference and walkthroughs for learning features and reviewing steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does Synder offer, and how do users rate the experience? Synder offers email/help desk, FAQ/forum resources, a knowledge base, phone support, 24/7 live representatives, and chat. Users commonly describe support as knowledgeable, patient, and quick to resolve setup and syncing issues. Some users report slower email responses, scripted early interactions, or less helpful escalation and billing support. Answer based on 104 reviews Syncing transactions ### How well does Synder sync transactions to QuickBooks? Synder automates transaction syncing from payment and sales platforms into QuickBooks, reducing manual entry for many small businesses. Users value configurable rules, selective syncing, and rollback-and-resync options when corrections are needed. However, multi-platform setups can require careful mapping and testing, and some reviewers encounter slow syncs, duplicate records, or plan limits. Answer based on 81 reviews ## Features AI summary Based on 11,413 Accounting reviews According to Capterra reviewers, these are the accounting features buyers prioritize most when evaluating a solution: - **Reporting/Analytics** (**58%** of reviewers rated this feature as critical) - **Income & Balance Sheet** (**58%**) - **Inventory Control** (**55%**) Synder includes other accounting capabilities that reviewers also rate highly, such as **Invoice Management** (**61%**) and **Invoice Processing** (**57%**). These features help businesses handle billing more efficiently, keep payment records organized, and maintain steady cash flow, giving teams a clearer view of day-to-day financial activity. Invoice Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes Invoice Processing 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Bank Reconciliation 4.5 (35) 31.43% of 35 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements Billing & Invoicing 4.6 (29) 31.03% of 29 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Expense Tracking 4.5 (17) 23.53% of 17 reviewers that rated this feature as important or highly important Monitor and record expenses such as purchases or charges incurred Multi-Currency 4.3 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Manage and handle various international currencies Synder 44 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Tracking: Track and document all activities across devices, networks, and other systems - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Electronic Payments: Electronically collect payments for goods or services - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Small Businesses: Designed for small businesses - General Ledger: Centralized accounting record which tracks all financial transactions - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Multi-Currency: Manage and handle various international currencies - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Processing: Accept, record, and reconcile financial transactions - Receipt Management: Upload, track, and submit receipts in a central database - Receivables Ledger: A list of customers and their payments due updated on a monthly basis - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.7 (256) 4.7 Based on 256 reviews ## Pricing Value for money 4.6 (208) Free Trial [View pricing plan details](https://www.capterra.com/p/185441/Business-Payments/pricing/) Basic $52.00 Flat Rate,Per Month It includes: - Online Businesses with up to 500 Transactions/Mo - 2 integration slots - Daily Sync Frequency - Smart Reconciliation - Reporting - Basic Inventory Tracking - Multicurrency - 1 Additional User Essential $92.00 Flat Rate,Per Month It includes: - 1 Additional User - Extended Inventory Tracking - Reporting - Multicurrency - Smart Reconciliation - Hourly Sync Frequency - Unlimited Integrations - Multi-Channel Businesses with 500-3,000 Transactions / Mo Pro $220.00 Flat Rate,Per Month It includes: - Hourly Sync Frequency - Unlimited Integrations - Multi-Channel Businesses with 3,000-50,000 Transactions/Mo - Smart Reconciliation - Multicurrency - Product Mapping - Reporting - Extended Inventory Tracking - Bundle and Assemblies Syncs - White-Glove Onboarding - 2 Additional Users Value for money 4.6 (208) 4.6 Based on 208 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (217) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (217) 4.8 Based on 217 reviews ## User reviews Overall rating 4.7 Based on 256 reviews Filter by rating Counts reflect reviews available in this feed. 5(213) 4(31) 3(4) 2(1) 1(7) Mentioned topic Recent reviews first, then most helpful RE Reviewer VP Finance and administration Used the software for: 1-3 years ### "I recommend Synder for reliable Stripe and Quickbooks integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Very reliable solution. Very good but situation could have been fixed faster. Hendrick gave me a very very good support. He was ahead of my needs and gave me clear direction. Pros Easy to use. smart rules brings flexibility to any situation, affordable solution, can linked several organizations and platforms. Rollback and re-sync is very efficient to test and fix problem. I have 100% satisfaction Cons Support based on subscription level. Expensive subscription get an agent phone support while low cost subscription gets e-mail support only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Solid support system " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 9, 2026 Overall I am so happy with Synder. The customer service is outstanding and reliable and very, very fast. Pros Reliable software with systems that make sense and are user friendly. It's easy to track customer payments, and also do refunds. Cons Synder is great, and its automation features save significant time and reduce manual errors. However, there are opportunities for improvement. Some advanced features require a learning curve, and additional in-app tutorials would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rosita S. Bookkeeper Used the software for: Less than 1 year ### "Outstanding Support Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. They helped me tremendously with all of my questions, and thanks to their guidance, I gained a much better understanding of how Synder works. They were exceptional in handling my issues and stayed with me throughout the entire process until everything was completely resolved. Their patience, knowledge, professionalism, and dedication made a huge difference. I am extremely happy with the support I received and truly appreciate all of their help. They are champions at what they do and provide outstanding customer service. Pros The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. Cons They answered all of my questions and helped me better understand how Synder works. Their patience, knowledge, and dedication throughout the entire process were outstanding. They stayed with me until everything was resolved, and I truly appreciate their commitment to providing excellent customer service. Thank you for the amazing support experience! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 1-3 years ### "Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Very happy with the experience. The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand. Pros Excellent customer support, knowledgeable team, quick troubleshooting, and clear communication throughout the process. They took the time to properly investigate the syncing issue instead of giving a generic response. Cons Troubleshooting took a little back and forth at first due to the syncing issue involving multiple platforms, but the support team stayed engaged and worked through it thoroughly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: 1-3 years ### "Unnecessary Premium Price for a Product That Doesn’t Work | App Full of Bugs and Poor Management Response" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 15, 2026 My overall experience reflects the same concerns outlined in my 1-star review. First and foremost, the biggest issue was the amount of time wasted. I spent nearly a year working with their team trying to resolve issues with the platform (Shopify, PayPal & TikTok). That included repeated troubleshooting, providing documentation, and attending regular calls just to demonstrate problems that should have been identified internally. During that time, we were also paying a significant monthly subscription fee for software that required constant monitoring and correction. Many transactions had to be reviewed manually because the app was pulling incorrect numbers. Some issues were eventually addressed, but many were never resolved. Another frustrating aspect was the quality of support as issues were escalated. You would expect that as a case moves up the chain to customer service managers and leadership, the experience would improve. In my case, it was the opposite. Frontline support staff were generally polite and willing to listen, but once the issue reached management levels, the responses became dismissive and unhelpful. Finally, the biggest concern is misleading product claims. The company advertises that their TikTok order-level integration works, but based on months of testing and data from our account, that simply was not the case. Even after providing extensive documentation showing mismatches between Synder’s data and the actual payout statements, the issue was never properly acknowledged or resolved. Overall, the experience felt like spending a year troubleshooting a product while continuing to pay for it, rather than using a reliable accounting integration tool. Pros The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen. However, as issues were escalated and it became clear that the app wasn’t working as advertised, the experience deteriorated. Higher-level support and management were largely unhelpful and dismissive of the concerns. Specifically, someone by the name of \[sensitive content hidden\] . Cons The biggest issue is that Synder is one of the highest-priced apps in this category without delivering the functionality it advertises. I strongly recommend reading the 1-star reviews carefully because many of them come from customers who ran into real operational issues with the software. Another problem is how concerns are handled once they reach higher levels of support. In my experience, management (for example, \[sensitive content hidden\] ) was dismissive of clear issues that prevented proper reconciliation. Instead of acknowledging the problems, they framed them as “enhancements.” It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements. That’s not an enhancement issue—it’s a data accuracy problem. The TikTok integration simply does not work (at least for a U.S./North America TikTok Shop account). If TikTok reconciliation in QuickBooks is the main reason you’re considering this software, save your time and money. The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan. After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied. Overall, the experience felt like paying a premium price for software that doesn’t reliably perform the core function it advertises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO/Owner Used the software for: Less than 1 year ### "Synder App - They Do One Thing and Do It Well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 12, 2021 It was excellent. We went from a Quickbooks Desktop workflow that included emails/post-its to a fully streamlined, automated workflow. While we could have stayed with Quickbooks Desktop, we shifted to Quickbooks Online with little or no effort on the Synder app. Pros Loved the flexibility of the application to act as a conduit for our transactions. Support staff \[SENSITIVE CONTENT HIDDEN\] were fantastic to help us through testing and onboarding. They support multiple transactional sources. Cons We had some glitches at first and had some display issues using various browsers. The support staff helped to rectify the issues and kept us in the loop throughout the process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: Less than 1 year ### "Great solution to sync 1000s of Stripe payments in QBO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 Fantastic. It does what it says it will do. Pros Super easy to set up. WOrks the first time. QBO records all required info from the connection. Cons paying via paypal. But I think they have changed that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dee Dee M. Managing Partner Used the software for: Less than 1 year ### "Too complicated, too time intensive" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 2, 2024 Time consuming, difficult set up, overly complicated a few seconds ago by dee...com Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first. Rating: 5 Pros At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative Cons Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consulting Used the software for: Less than 1 year ### "Syncing with QuickBooks not ready for Prime-Time" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 4, 2022 It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors. Pros I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective. Cons Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sha-Lynn S. Bookkeeper Used the software for: I used a free trial ### "Great Platform Excellent Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2020 Great!! I will continue to work with it to perfect my process and make the automation smoother Pros I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And \[SENSITIVE CONTENT HIDDEN\], the tech, is just a chat away and super helpful. Cons Needs a few features added. Like classes for PayPal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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