--- title: "Synder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Synder the right Accounting solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185441/Business-Payments/reviews/" page_type: "reviews" language: "en" --- Synder 4.7 (256) [View alternatives](https://www.capterra.com/p/185441/Business-Payments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Synder Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews EK Emily K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It's easy to track customer payments, and also do refunds.“ June 5, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied.“ March 7, 2026 Ashley G Operations ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand.“ May 13, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements.“ March 7, 2026 RS Rossy S BookkeeperAccounting, Self-employedUsed the software for: 6-12 months. “They are champions at what they do and provide outstanding customer service.“ June 1, 2026 MB Michael B OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Poor Service / Unreasonable Customer Support, I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days.“ July 4, 2025 RS Rossy S BookkeeperAccounting, Self-employedUsed the software for: 6-12 months. “Their patience, knowledge, professionalism, and dedication made a huge difference.“ June 1, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan.“ March 7, 2026 ## Showing most helpful reviews Showing 1-25 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley G. Operations Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support" May 13, 2026 5.0 Very happy with the experience. The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand. Pros Excellent customer support, knowledgeable team, quick troubleshooting, and clear communication throughout the process. They took the time to properly investigate the syncing issue instead of giving a generic response. Cons Troubleshooting took a little back and forth at first due to the syncing issue involving multiple platforms, but the support team stayed engaged and worked through it thoroughly. Review Source SK Scott K. CEO/Owner Internet Used the software for: Less than 6 months ### "Synder App - They Do One Thing and Do It Well" April 9, 2021 4.0 It was excellent. We went from a Quickbooks Desktop workflow that included emails/post-its to a fully streamlined, automated workflow. While we could have stayed with Quickbooks Desktop, we shifted to Quickbooks Online with little or no effort on the Synder app. Pros Loved the flexibility of the application to act as a conduit for our transactions. Support staff \[SENSITIVE CONTENT HIDDEN\] were fantastic to help us through testing and onboarding. They support multiple transactional sources. Cons We had some glitches at first and had some display issues using various browsers. The support staff helped to rectify the issues and kept us in the loop throughout the process. Alternatives considered [MyWorks Sync](https://www.capterra.com/p/178702/MyWorks-Sync/) Reason for choosing Synder For some reason, MyWorks charged extra for Quickbooks Desktop integration (which we were initially shooting for.) Originally, we were using quickbooks for inventory management along with transactional data. We shifted to separate our inventory management to other software an use QB for our ledger alone. At that point, Synder was the obvious choice. Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Unnecessary Premium Price for a Product That Doesn’t Work | App Full of Bugs and Poor Management Response" March 7, 2026 1.0 My overall experience reflects the same concerns outlined in my 1-star review. First and foremost, the biggest issue was the amount of time wasted. I spent nearly a year working with their team trying to resolve issues with the platform (Shopify, PayPal & TikTok). That included repeated troubleshooting, providing documentation, and attending regular calls just to demonstrate problems that should have been identified internally. During that time, we were also paying a significant monthly subscription fee for software that required constant monitoring and correction. Many transactions had to be reviewed manually because the app was pulling incorrect numbers. Some issues were eventually addressed, but many were never resolved. Another frustrating aspect was the quality of support as issues were escalated. You would expect that as a case moves up the chain to customer service managers and leadership, the experience would improve. In my case, it was the opposite. Frontline support staff were generally polite and willing to listen, but once the issue reached management levels, the responses became dismissive and unhelpful. Finally, the biggest concern is misleading product claims. The company advertises that their TikTok order-level integration works, but based on months of testing and data from our account, that simply was not the case. Even after providing extensive documentation showing mismatches between Synder’s data and the actual payout statements, the issue was never properly acknowledged or resolved. Overall, the experience felt like spending a year troubleshooting a product while continuing to pay for it, rather than using a reliable accounting integration tool. Pros The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen. However, as issues were escalated and it became clear that the app wasn’t working as advertised, the experience deteriorated. Higher-level support and management were largely unhelpful and dismissive of the concerns. Specifically, someone by the name of \[sensitive content hidden\] . Cons The biggest issue is that Synder is one of the highest-priced apps in this category without delivering the functionality it advertises. I strongly recommend reading the 1-star reviews carefully because many of them come from customers who ran into real operational issues with the software. Another problem is how concerns are handled once they reach higher levels of support. In my experience, management (for example, \[sensitive content hidden\] ) was dismissive of clear issues that prevented proper reconciliation. Instead of acknowledging the problems, they framed them as “enhancements.” It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements. That’s not an enhancement issue—it’s a data accuracy problem. The TikTok integration simply does not work (at least for a U.S./North America TikTok Shop account). If TikTok reconciliation in QuickBooks is the main reason you’re considering this software, save your time and money. The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan. After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied. Overall, the experience felt like paying a premium price for software that doesn’t reliably perform the core function it advertises. Review Source RS Rossy S. Bookkeeper Accounting Used the software for: 6-12 months ### "Outstanding Support Team!" June 1, 2026 5.0 The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. They helped me tremendously with all of my questions, and thanks to their guidance, I gained a much better understanding of how Synder works. They were exceptional in handling my issues and stayed with me throughout the entire process until everything was completely resolved. Their patience, knowledge, professionalism, and dedication made a huge difference. I am extremely happy with the support I received and truly appreciate all of their help. They are champions at what they do and provide outstanding customer service. Pros The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. Cons They answered all of my questions and helped me better understand how Synder works. Their patience, knowledge, and dedication throughout the entire process were outstanding. They stayed with me until everything was resolved, and I truly appreciate their commitment to providing excellent customer service. Thank you for the amazing support experience! Review Source PN Phillip N. Founder Financial Services Used the software for: Less than 6 months ### "Great solution to sync 1000s of Stripe payments in QBO" May 13, 2019 5.0 Fantastic. It does what it says it will do. Pros Super easy to set up. WOrks the first time. QBO records all required info from the connection. Cons paying via paypal. But I think they have changed that. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Synder Much easier to setup. Took 2 minutes. Plus great customer support from Kirill. Review Source Dee Dee M. Managing Partner Retail Used the software for: Less than 6 months ### "Too complicated, too time intensive" July 30, 2024 1.0 Time consuming, difficult set up, overly complicated a few seconds ago by dee...com Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first. Rating: 5 Pros At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative Cons Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction. Reason for choosing Synder Pricing Switched from [Webgility](https://www.capterra.com/p/128321/Unify/) Thought pricing was more reasonable until I realized base package does very little and you have to sign up for monthly fees for more options Review Source RD Robert D. IT Consulting Accounting Used the software for: Less than 6 months ### "Syncing with QuickBooks not ready for Prime-Time" April 1, 2022 2.0 It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors. Pros I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective. Cons Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided. Reason for choosing Synder They had a decent online reputation/reviews and when I contacted them with a ton of technical questions, they did not hesitate to answer them all in detail. Switched from [A2X](https://www.capterra.com/p/173271/A2X-Accounting/)[Entriwise](https://www.capterra.com/p/193890/Entriwise/) Entriwise had a unique approach that had a lot of promise, but as soon as we began to work through some initial technical issues, their support stopped answering and vanished completely. They ghosted their own customer. A2X marketed itself as a fully functional integration, yet after I joined and began to use it; it turned out to be nothing more than an IIF import tool, and QuickBook's IIF importing is horrendously inaccurate. Review Source Sha Lynn S. Bookkeeper Accounting Used the software for: I used a free trial ### "Great Platform Excellent Customer Service" June 10, 2020 5.0 Great!! I will continue to work with it to perfect my process and make the automation smoother Pros I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And \[SENSITIVE CONTENT HIDDEN\], the tech, is just a chat away and super helpful. Cons Needs a few features added. Like classes for PayPal Switched from [SaasAnt Transactions](https://www.capterra.com/p/184336/SaasAnt-Transactions/) Saasant was too messy too many errors in imports Review Source DD Daniel D. VP Finance and administration Marketing and Advertising Used the software for: 1-2 years ### "I recommend Synder for reliable Stripe and Quickbooks integration" July 16, 2026 5.0 Very reliable solution. Very good but situation could have been fixed faster. Hendrick gave me a very very good support. He was ahead of my needs and gave me clear direction. Pros Easy to use. smart rules brings flexibility to any situation, affordable solution, can linked several organizations and platforms. Rollback and re-sync is very efficient to test and fix problem. I have 100% satisfaction Cons Support based on subscription level. Expensive subscription get an agent phone support while low cost subscription gets e-mail support only. Review Source EK Emily K. Owner Hospitality Used the software for: 1-2 years ### "Solid support system " June 5, 2026 5.0 Overall I am so happy with Synder. The customer service is outstanding and reliable and very, very fast. Pros Reliable software with systems that make sense and are user friendly. It's easy to track customer payments, and also do refunds. Cons Synder is great, and its automation features save significant time and reduce manual errors. However, there are opportunities for improvement. Some advanced features require a learning curve, and additional in-app tutorials would be beneficial. Review Source HL Hannah L. Owner Accounting Used the software for: 1-2 years ### "Time saving and helpful software" October 2, 2025 4.0 Synder has saved me HOURS (15+) every month and has allowed me to offer my clients the most accurate books while they work in various currencies. Their team members are extremely helpful and they always follow up to make sure that their answers and solutions truly fixed the concern. Pros The individual who helped me set up my Synder account was extremely helpful and thorough. He took time to answer my questions and offer solutions to my main concerns. Synder was the only software I could find that offered the ability to take one currency transactions and convert them to a different currency that my client has bank accounts in. Cons I find the platform to be overwhelming for someone that is not very tech savvy and I wish there was on demand live person support for quick questions. Review Source MF Michael F. VP of Operations Import and Export Used the software for: Less than 6 months ### "Worth every penny" August 9, 2021 5.0 Buy and setting up the product was extremely easy, support so far has been exceptional, but I am also realizing that I am just scratching the surface on what Synder all can do for us. As our business grows, I am sure I'll find new/additional value add from the platform. Pros We currently primarily rely on Quickbooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and Paypal) in to a single administration. Synder grooms the data before we receive it into Quickbooks. The product works really well and when I ran into problems (twice) tech support was really supportive and left no stone unturned to resolve my issues. At first I was nervous to spend the money for our starting business but by now they have proven to be worth every penny. Cons The pricing for Synder is transaction based, which by itself is a pretty clever pricing model. As a new user I started syncing records before I had all the product mappings figured out. Now that I am deeper into the product I realize I need to go back and rerun historic transactions to resolve to the right products in QuickBooks Inventory management Review Source KJ Kara J. Owner Consumer Goods Used the software for: 1-2 years ### "Synder is easy and critical to my business" March 19, 2022 5.0 It has been great. It's smooth, easy, and consistent. Customer support has been great when I've had a question. \[SENSITIVE CONTENT\] was able to chat with me and answer all questions I had. Pros Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy. Cons I have no complaints. Synder has been great with all needs Review Source MA Matthew A. Bookkeeper Accounting Used the software for: 1-2 years ### "Great product, Great service" September 4, 2024 5.0 Very smart program and very smart customer service Pros I've been using this program for a few years now and it is very intelligent and saves my business hours of labor. \[sensitive content hidden\] was a great asset in setting up my account and ensuring smart rules were working properly. Highly recommend Cons This program may be difficult to start with however, their staff is very talented at onboarding and ensuring all of your needs are met Review Source CB Colleen B. administrator Sports Used the software for: 2+ years ### "Recommend Snyder for nonprofit accounting" January 6, 2022 5.0 The syncing has saved a lot of time, energy, and money for our nonprofit. Pros Ease of syncing donations through Stripe to Quickbooks to make accounting and reconciliation easier. Cons Some of the settings can be tricky to perfect so the transactions show up how we want in Quickbooks. With time and some adjustments we have fixed the issues. Review Source MT Michele T. operations manager Music Used the software for: 1-2 years ### "Synder review" September 1, 2021 5.0 Pros This app syncs all of our Stripe payments into QBO in nearly real-time. Would recommend for that efficiency and accuracy alone. Cons The subscription price is high if you don't have a lot of transactions. Also, recently there's a fraud prevention charge added to every Stripe transaction, so if you have 100 syncs a month, that covers only 50 transactions, whereas before the fraud prevention charge was added, that would cover 100 transactions. Review Source JW John W. Board Treasurer Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to verify transactions" December 4, 2021 5.0 Great customer support!! Helpful and patient. Pros The searching through transactions is easy to do when investigating payments. Cons There is one month per year when we exceed our number of synchs in our plan. Would like to pay one month extra for 50-100 more synchs. Review Source MC Morgan C. Director of American Operations Human Resources Used the software for: 1-2 years ### "Morris Interactive review" September 22, 2021 5.0 Pros Having clients purchase products online has made our company function in a greater capacity. Cons Having a cap on monthly syncs as I sometimes could not predict monthly purchases. Review Source PM Paul M. Bookkeeper Accounting Used the software for: 1-2 years ### "Really great product " May 20, 2020 5.0 Love the app, works like a charm and makes my life so much easier. Their chat support is fantastic, Thanks again \[SENSITIVE CONTENT HIDDEN\] for your quick responses! Pros Love the automatic Syncs and that you don't need to constantly check if it's working Cons Nothing it's great. Review Source TF Tony F. Accounts Sports Used the software for: 2+ years ### "Synder - Great efficient Product" June 2, 2021 5.0 Great, keep up the great work. Pros It's easy to use with great support. Website is easy to fololow. Cons Nothing to dislike, works very well. Easy to use. Reason for choosing Synder Great value for money and very efficient and cost effective. Review Source PW Paul W. Director Computer Hardware Used the software for: Less than 6 months ### "Good Sync System" October 12, 2022 5.0 Easy to use and setup and helps our accountant sync orders with sales etc. Would recommend this system. Pros Great syncing app that syncs stripe sales and charges to Quickbooks Cons It would be good if you could buy add-hoc credits as and when you need them. Review Source VR Verified Reviewer Producer Entertainment Used the software for: Less than 6 months ### "Very Happy" June 25, 2019 5.0 Just fine. Very happy so far. Pros The ability to hook into other platforms to be able to streamline the data input. The ease of doing that without aligning data fields has been a huge benefit. Everything goes where it is supposed to go and that helps! Cons Nothing that I have found at this time. Review Source HW Holly W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "\[SENSITIVE CONTENT HIDDEN\] makes this app a pleasure " May 23, 2020 5.0 Excellent experience Pros I was having a very hard time and was going to give up. \[SENSITIVE CONTENT HIDDEN\] helped me to get the app working and now I am so happy I stuck with it. It is a great app. Once set up is easy to use. Cons I had trouble with set up. It was not clear how to link multi currency accounts. Review Source AM Angel M. Director Music Used the software for: Less than 6 months ### "Timesaver" June 26, 2019 5.0 I have pulled three months of Paypal and Stripe transactions data into Quickbooks. The app is easy to set up, and It’s doing a great job importing our Paypal and Stripe transactions automatically into Quickbooks online. Also, their customer support is excellent - the agents are knowledgable and patient.They responded quickly and were very helpful when I had some issues and questions. Pros Easy to set up. Saves hours of manual work. Excellent customer support. Cons I can't think of any cons apart from that if you roll back any syncs the account balance will not be restored. I had to roll back 3 months of transactions due to an issue with VAT and then pull the data again and it cost me about 1000 syncs. Review Source lP lisa P. Owner Accounting Used the software for: Less than 6 months ### "Great Product for e-Commerce" November 17, 2021 5.0 It takes some patience and testing to get all of your rules set up (assume you're using different revenue categories, classes, and locations), but once you get the rules set its awesome. Pros I really like that it captures the details of every transaction, integrates with QBO, and ensures accruacy of transaction level reporting. Love that it also supports multi-currency Cons I wish there was an easy way to do a one-time purchase of additional credits when importing multiple months' data when just starting. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.