--- title: "Synder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Synder the right Expense Report solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185441/Business-Payments/reviews/" page_type: "reviews" language: "en" --- Synder 4.7 (256) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Synder Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews EK Emily K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It's easy to track customer payments, and also do refunds.“ June 5, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied.“ March 7, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen.“ March 7, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements.“ March 7, 2026 Ashley G Operations ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand.“ May 13, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan.“ March 7, 2026 RS Rossy S BookkeeperAccounting, Self-employedUsed the software for: 6-12 months. “They are champions at what they do and provide outstanding customer service.“ June 1, 2026 Shamanth S OwnerRetail, Self-employedUsed the software for: 1-2 years. “Many transactions had to be reviewed manually because the app was pulling incorrect numbers.“ March 7, 2026 ## Showing most helpful reviews Showing 1-25 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley G. Operations Manager Retail Used the software for: 1-2 years ### "Excellent Customer Support" May 13, 2026 5.0 Very happy with the experience. The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand. Pros Excellent customer support, knowledgeable team, quick troubleshooting, and clear communication throughout the process. They took the time to properly investigate the syncing issue instead of giving a generic response. Cons Troubleshooting took a little back and forth at first due to the syncing issue involving multiple platforms, but the support team stayed engaged and worked through it thoroughly. Review Source PN Phillip N. Founder Financial Services Used the software for: Less than 6 months ### "Great solution to sync 1000s of Stripe payments in QBO" May 13, 2019 5.0 Fantastic. It does what it says it will do. Pros Super easy to set up. WOrks the first time. QBO records all required info from the connection. Cons paying via paypal. But I think they have changed that. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Synder Much easier to setup. Took 2 minutes. Plus great customer support from Kirill. Review Source RS Rossy S. Bookkeeper Accounting Used the software for: 6-12 months ### "Outstanding Support Team!" June 1, 2026 5.0 The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. They helped me tremendously with all of my questions, and thanks to their guidance, I gained a much better understanding of how Synder works. They were exceptional in handling my issues and stayed with me throughout the entire process until everything was completely resolved. Their patience, knowledge, professionalism, and dedication made a huge difference. I am extremely happy with the support I received and truly appreciate all of their help. They are champions at what they do and provide outstanding customer service. Pros The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. Cons They answered all of my questions and helped me better understand how Synder works. Their patience, knowledge, and dedication throughout the entire process were outstanding. They stayed with me until everything was resolved, and I truly appreciate their commitment to providing excellent customer service. Thank you for the amazing support experience! Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Unnecessary Premium Price for a Product That Doesn’t Work | App Full of Bugs and Poor Management Response" March 7, 2026 1.0 My overall experience reflects the same concerns outlined in my 1-star review. First and foremost, the biggest issue was the amount of time wasted. I spent nearly a year working with their team trying to resolve issues with the platform (Shopify, PayPal & TikTok). That included repeated troubleshooting, providing documentation, and attending regular calls just to demonstrate problems that should have been identified internally. During that time, we were also paying a significant monthly subscription fee for software that required constant monitoring and correction. Many transactions had to be reviewed manually because the app was pulling incorrect numbers. Some issues were eventually addressed, but many were never resolved. Another frustrating aspect was the quality of support as issues were escalated. You would expect that as a case moves up the chain to customer service managers and leadership, the experience would improve. In my case, it was the opposite. Frontline support staff were generally polite and willing to listen, but once the issue reached management levels, the responses became dismissive and unhelpful. Finally, the biggest concern is misleading product claims. The company advertises that their TikTok order-level integration works, but based on months of testing and data from our account, that simply was not the case. Even after providing extensive documentation showing mismatches between Synder’s data and the actual payout statements, the issue was never properly acknowledged or resolved. Overall, the experience felt like spending a year troubleshooting a product while continuing to pay for it, rather than using a reliable accounting integration tool. Pros The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen. However, as issues were escalated and it became clear that the app wasn’t working as advertised, the experience deteriorated. Higher-level support and management were largely unhelpful and dismissive of the concerns. Specifically, someone by the name of \[sensitive content hidden\] . Cons The biggest issue is that Synder is one of the highest-priced apps in this category without delivering the functionality it advertises. I strongly recommend reading the 1-star reviews carefully because many of them come from customers who ran into real operational issues with the software. Another problem is how concerns are handled once they reach higher levels of support. In my experience, management (for example, \[sensitive content hidden\] ) was dismissive of clear issues that prevented proper reconciliation. Instead of acknowledging the problems, they framed them as “enhancements.” It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements. That’s not an enhancement issue—it’s a data accuracy problem. The TikTok integration simply does not work (at least for a U.S./North America TikTok Shop account). If TikTok reconciliation in QuickBooks is the main reason you’re considering this software, save your time and money. The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan. After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied. Overall, the experience felt like paying a premium price for software that doesn’t reliably perform the core function it advertises. Review Source Sha Lynn S. Bookkeeper Accounting Used the software for: I used a free trial ### "Great Platform Excellent Customer Service" June 10, 2020 5.0 Great!! I will continue to work with it to perfect my process and make the automation smoother Pros I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And \[SENSITIVE CONTENT HIDDEN\], the tech, is just a chat away and super helpful. Cons Needs a few features added. Like classes for PayPal Switched from [SaasAnt Transactions](https://www.capterra.com/p/184336/SaasAnt-Transactions/) Saasant was too messy too many errors in imports Review Source Dee Dee M. Managing Partner Retail Used the software for: Less than 6 months ### "Too complicated, too time intensive" July 30, 2024 1.0 Time consuming, difficult set up, overly complicated a few seconds ago by dee...com Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first. Rating: 5 Pros At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative Cons Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction. Reason for choosing Synder Pricing Switched from [Webgility](https://www.capterra.com/p/128321/Unify/) Thought pricing was more reasonable until I realized base package does very little and you have to sign up for monthly fees for more options Review Source RD Robert D. IT Consulting Accounting Used the software for: Less than 6 months ### "Syncing with QuickBooks not ready for Prime-Time" April 1, 2022 2.0 It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors. Pros I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective. Cons Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided. Reason for choosing Synder They had a decent online reputation/reviews and when I contacted them with a ton of technical questions, they did not hesitate to answer them all in detail. Switched from [A2X](https://www.capterra.com/p/173271/A2X-Accounting/)[Entriwise](https://www.capterra.com/p/193890/Entriwise/) Entriwise had a unique approach that had a lot of promise, but as soon as we began to work through some initial technical issues, their support stopped answering and vanished completely. They ghosted their own customer. A2X marketed itself as a fully functional integration, yet after I joined and began to use it; it turned out to be nothing more than an IIF import tool, and QuickBook's IIF importing is horrendously inaccurate. Review Source DD Daniel D. VP Finance and administration Marketing and Advertising Used the software for: 1-2 years ### "I recommend Synder for reliable Stripe and Quickbooks integration" July 16, 2026 5.0 Very reliable solution. Very good but situation could have been fixed faster. Hendrick gave me a very very good support. He was ahead of my needs and gave me clear direction. Pros Easy to use. smart rules brings flexibility to any situation, affordable solution, can linked several organizations and platforms. Rollback and re-sync is very efficient to test and fix problem. I have 100% satisfaction Cons Support based on subscription level. Expensive subscription get an agent phone support while low cost subscription gets e-mail support only. Review Source HL Hannah L. Owner Accounting Used the software for: 1-2 years ### "Time saving and helpful software" October 2, 2025 4.0 Synder has saved me HOURS (15+) every month and has allowed me to offer my clients the most accurate books while they work in various currencies. Their team members are extremely helpful and they always follow up to make sure that their answers and solutions truly fixed the concern. Pros The individual who helped me set up my Synder account was extremely helpful and thorough. He took time to answer my questions and offer solutions to my main concerns. Synder was the only software I could find that offered the ability to take one currency transactions and convert them to a different currency that my client has bank accounts in. Cons I find the platform to be overwhelming for someone that is not very tech savvy and I wish there was on demand live person support for quick questions. Review Source EK Emily K. Owner Hospitality Used the software for: 1-2 years ### "Solid support system " June 5, 2026 5.0 Overall I am so happy with Synder. The customer service is outstanding and reliable and very, very fast. Pros Reliable software with systems that make sense and are user friendly. It's easy to track customer payments, and also do refunds. Cons Synder is great, and its automation features save significant time and reduce manual errors. However, there are opportunities for improvement. Some advanced features require a learning curve, and additional in-app tutorials would be beneficial. Review Source GR Gilberto R. CEO Accounting Used the software for: 1-2 years ### "Beware predatory pricing and crappy terms of cancelation even if you paid one year upfront" July 7, 2025 1.0 this is their response: f you have paid for a yearly subscription and choose to cancel, the cancellation will take effect immediately, and access to the services will be terminated at that point. All purchases are considered final, non-cancelable, and non-refundable except when required by law. Upon cancellation, the authorization for future charges is revoked, and no further access is provided even if there is remaining time on your subscription term. Pros works good, it does sync my stripe with qb, but now there are more options on the market for better pricing. Cons predatory pricing be aware that if you cancel even if you paid for a full year, it gets canceled immediately Review Source MF Michael F. VP of Operations Import and Export Used the software for: Less than 6 months ### "Worth every penny" August 9, 2021 5.0 Buy and setting up the product was extremely easy, support so far has been exceptional, but I am also realizing that I am just scratching the surface on what Synder all can do for us. As our business grows, I am sure I'll find new/additional value add from the platform. Pros We currently primarily rely on Quickbooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and Paypal) in to a single administration. Synder grooms the data before we receive it into Quickbooks. The product works really well and when I ran into problems (twice) tech support was really supportive and left no stone unturned to resolve my issues. At first I was nervous to spend the money for our starting business but by now they have proven to be worth every penny. Cons The pricing for Synder is transaction based, which by itself is a pretty clever pricing model. As a new user I started syncing records before I had all the product mappings figured out. Now that I am deeper into the product I realize I need to go back and rerun historic transactions to resolve to the right products in QuickBooks Inventory management Review Source KJ Kara J. Owner Consumer Goods Used the software for: 1-2 years ### "Synder is easy and critical to my business" March 19, 2022 5.0 It has been great. It's smooth, easy, and consistent. Customer support has been great when I've had a question. \[SENSITIVE CONTENT\] was able to chat with me and answer all questions I had. Pros Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy. Cons I have no complaints. Synder has been great with all needs Review Source SH Shannon H. CEO Food & Beverages Used the software for: Less than 6 months ### "Nice product with a lot of functionality" October 11, 2022 5.0 Pros Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account). Cons Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own). Review Source LB Lori B. Owner Retail Used the software for: 6-12 months ### "Customer Service / Support" January 14, 2021 5.0 Overall I am happy with this service Pros I hate any kind of technical software issues and when I have trouble, or questions, I LOVE your customer support. Tonight, I was able to use a chat with \[SENSITIVE CONTENT HIDDEN\] and he answered all my questions quickly and efficiently and solved my problem right away. I appreciate you hiring wonderful people like \[SENSITIVE CONTENT HIDDEN\] to help me thru things like tonight's issue which are so frustrating for me. Cons Sometimes I get emails or corespondence that is not intuitive to me. I wish things were worded more "idiot proof" so that a layman can understand it. I make jewelry .... I am not an IT person. Review Source JA James A. Owner/Operator Food & Beverages Used the software for: Less than 6 months ### "The best" August 10, 2022 5.0 I have really enjoyed it. Their KPIs are great too--I am just getting started with that feature Pros Syncs with items seamlessly--no more fighting with Quickbooks and having to manually enter items or linking them Cons Paying for each historical sync--but it is well worth it in the end Review Source KD Khristopher D. Owner Consumer Goods Used the software for: Less than 6 months ### "Great service" October 17, 2023 5.0 Pros Amazing customer service! \[sensitive content hidden\] has helped me several times and has always spent as much time as needed to get my questions answered and issues resolved. I value there service very much, saves a great deal of time. Cons I've lost connection a few times but customer service has always been there to help. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QB POS discontinued Review Source VR Verified Reviewer President Non-Profit Organization Management Used the software for: 1-2 years ### "Bulletproof Sync Between Stripe & QBO" May 6, 2019 5.0 Pros Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen. Cons We don't have any dislikes. It does exactly what it's supposed to do. Review Source BB Bill B. Tech/Admin Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "New user here" November 9, 2021 5.0 Pros New user here. Can't comment on anything yet except implementation assistance, which was outstanding. Anna asked all the right questions to find out what we needed, then walked me through every step of the process to configure Synder AND configure QBO (!!!) to integrate the two products in exactly the way I hoped things would work. I think this is so important to a successful implementation and, honestly, not something many companies get right. Synder did. Cons New user - don't have enough experience to comment. Review Source EE Emma E. Director Internet Used the software for: Less than 6 months ### "Fantastic customer support" April 25, 2019 5.0 Pros The automation between QuickBooks and payment gateways. The support is absolutely fantastic. I had such in depth and immediate help from the rep who made me feel that I was important enough to answer promptly and spend time on. I have been so frustrated in setting up my new QuickBooks account, and their online chat was painful and clearly the operator was talking to someone else. With Cloud Business, I had immediate and individual help, which really worked for me and helped to get my book keeping operational where QBO had no real interest. Thank you so much. The support alone is why I have now chosen to use Business Payments going forward. Cons The price of course but it's not a real complaint! Review Source KS Kybra S. CEO Retail Used the software for: I used a free trial ### "Love this app" January 11, 2021 5.0 EXCELLENT and their customer service help is WONDERFUL. I worked with \[SENSITIVE CONTENT HIDDEN\] and she was so helpful she worked very hard to get my information set up and linked the correct way. It was a long process but she didnt stop until my store and synder was straight. \[SENSITIVE CONTENT HIDDEN\] was amazing Pros having the set up to report your taxes for tax purposes is very important to me. This app has all the features that a small business owner needs. It is easily to comprehend as well Cons set up is a bit serious ineeded some help with a few things Review Source VR Verified Reviewer Director of Finance Market Research Used the software for: Less than 6 months ### "Snyder App is Excellent tool for Stripe to QB sync" April 28, 2020 5.0 Great product! Very easy to get started using the app to sync Stripe to QB. Customer support is super helpful, especially \[SENSITIVE CONTENT HIDDEN\]! Pros Very easy setup, intuitive, and user-friendly. Mapping of accounts is seamless. Cons Wish there were more pricing options... we need something between "Small" and "Medium" Review Source AW Alan W. Sole Trader Retail Used the software for: 6-12 months ### "Does the job superbly in the background" May 2, 2019 5.0 Brings payments into Quickbooks on Line from my PayPal account with no worries. Initially I had a bit of a problem because some settings were wrong but the team at Business Payments quickly discovered the problem and advised me. Pros I just set it up and it works, i dont have to think about it. Cons The is nothing to dislike i just does the job! Review Source SR Sheri R. Office Manager Import and Export Used the software for: Less than 6 months ### "Synder Support" February 25, 2021 5.0 Excellent! We are new to Synder but so far it has been a seemless transition. I had to make a change to our process today and \[SENSITIVE CONTENT HIDDEN\] was on chat to walk me through it every step of the way and didn't jump out until my change was completed successfully. Pros Customer Support is excellent! Walked us through the setup of the product and had us going in an hour Cons Not always intuitive where to find the item you need to update Reason for choosing Synder Price and ratings Review Source KAA Kelly Adams A. Owner Hospitality Used the software for: Less than 6 months ### "Absolute scam of a service \[SENSITIVE CONTENT\] you have a lot to answer for " January 19, 2022 1.0 Absolutely horrible kept the Fees the software does not work and is unfit for purpose Pros Kept my money refused to assist loess about why they can’t refund and they constantly hide behind this Not professional Not trustworthy A pitiful company Terrible software Cons I hate these people and the software is a joke Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.