--- title: "Synder Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synder Software - reviews, pricing plans, popular comparisons to other Accounting products and more." source_url: "https://www.capterra.com/p/185441/Business-Payments/" page_type: "product" language: "en" --- # Synder Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synder ## What is Synder? Synder is an all-in-one accounting automation solution designed to streamline financial management for businesses operating across multiple sales channels. With seamless integration to over 30 leading platforms (Amazon, Shopify, eBay, Etsy, Stripe, PayPal, Square, BigCommerce, WooCommerce, Walmart, etc.), Synder centralizes your data in QuickBooks, Sage Intacct and Xero, ensuring accurate reconciliation and GAAP-compliant revenue recognition. The platform is tailored for businesses handling multiple data streams, offering powerful tools for categorization, consolidation, and real-time analytics of financial data. Perfect for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Professional Services, Wholesale, Automotive, Hospitality & Travel, Manufacturing, and more. Free trial, no credit card or contract required. ## What is Synder used for? [Accounting](https://www.capterra.com/accounting-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 256 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $52 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Synder?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cloudbusinesshq.com/&name=Synder) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synder 4.7 (256) VS. [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $52 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (256) Ease Of Use 4.0 (7,721) Value For Money 4.6 (208) Value For Money 3.9 (6,630) Customer Service 4.8 (217) Customer Service 3.8 (6,335) ## Synder alternatives [4.0 (620)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [4.7 (3,594)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,487)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [4.5 (20,665)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) Starting price $2210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185441/Business-Payments/alternatives/) ## FAQs about Synder Overview ### What problems does Synder solve? Synder solves manual bookkeeping bottlenecks by automatically syncing Stripe, PayPal, Square, Shopify, Amazon, and other payment data into QuickBooks, reducing duplicate entry, coding mistakes, reconciliation delays, and invoice creation work. Small businesses, ecommerce operators, bookkeepers, and accountants benefit most, especially those managing multi-location, multicurrency, or multi-channel sales. Answer based on 162 reviews Overview ### Which roles and teams benefit most from Synder? Synder is most used by small business owners, founders, and executives who need clear financial visibility without manual reconciliation. Bookkeepers, accountants, and CPAs rely on it to sync sales, payments, and accounting records accurately, while operations and office managers use it to streamline reporting, reduce errors, and keep back-office workflows organized. Answer based on 256 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Synder built for? Synder is built for small businesses and accountants serving them, with 99% of reviewers from small businesses and Accounting leading at 14%. It targets SMEs and midsize businesses in bookkeeping, while reviewer use is concentrated in Accounting, Retail at 10%, and Health, Wellness and Fitness at 5%. Answer based on 256 reviews Features and Usability ### What are the key features of Synder? Synder offers core accounting automation such as syncing transactions, payment reconciliation, invoicing, and bank reconciliation. Its differentiating features include QuickBooks Online integration, multi-channel connections for Stripe, PayPal, Square, and marketplaces, rollback or unsync controls, automated transaction matching, and multi-currency support for detailed transaction-level reporting. Answer based on 103 reviews Pricing ### How much does it cost and what fees or limitations are included? Synder starts at $52/month on the Basic plan, billed yearly, with a free trial available. Essential costs 92/month and Pro 220/month. Reviewers say it can save hours of manual QuickBooks work, but some find higher tiers expensive, want more pricing options, and note the base package can feel limited. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Synder integrate with? Synder integrates with 10 third-party tools, with reviewer-confirmed connections for Stripe, PayPal, QuickBooks Online, Square, Amazon, and Shopify. Official catalog listings also include Xero, WooCommerce, Authorize.net, and QuickBooks Online Advanced, covering payment processing, ecommerce, and accounting workflows in one integration set. Answer based on 91 reviews Getting Started and Support ### What training and onboarding options does Synder offer? Synder provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled topic-based learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Synder offer, and how do users rate the experience? Synder offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, patient, knowledgeable, and thorough, especially during setup and troubleshooting. Some report scripted early interactions, slower email replies, onboarding gaps, and frustration when billing or escalated issues are not resolved well. Answer based on 103 reviews Syncing transactions ### How well does Synder sync transactions with QuickBooks? Synder automates transaction syncing with QuickBooks well for many small businesses, especially Stripe, PayPal, Shopify, and WooCommerce workflows. It saves manual entry, supports rollback and custom rules, and often keeps records accurate. Setup can be confusing for multi-channel accounting, though, and some teams report sync errors, slow processing, or workflow changes. Answer based on 80 reviews ## Features AI summary Based on 11,280 Accounting reviews Capterra reviewers highlight these as the features buyers value most when choosing accounting software: - **Income & Balance Sheet** (**57%** of reviewers rated this feature as critical) - **Financial Reporting** (**52%**) - **General Ledger** (**51%**) Synder includes **Financial Reporting** and **General Ledger**, giving businesses the tools to track financial activity and maintain accurate core records. However, it does not include **Income & Balance Sheet**. Instead, it offers other highly rated accounting features, including **Bank Reconciliation** (**52%**), **Billing & Invoicing** (**52%**), and **Expense Tracking** (**48%**), helping businesses match transactions, manage customer billing, and monitor spending while keeping day-to-day accounting work organized. Financial Reporting 3.3 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization General Ledger 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Centralized accounting record which tracks all financial transactions Bank Reconciliation 4.5 (35) 31.43% of 35 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements Billing & Invoicing 4.6 (29) 31.03% of 29 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Expense Tracking 4.5 (17) 23.53% of 17 reviewers that rated this feature as important or highly important Monitor and record expenses such as purchases or charges incurred Multi-Currency 4.3 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Manage and handle various international currencies Synder 44 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Tracking: Track and document all activities across devices, networks, and other systems - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Electronic Payments: Electronically collect payments for goods or services - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Small Businesses: Designed for small businesses - General Ledger: Centralized accounting record which tracks all financial transactions - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Multi-Currency: Manage and handle various international currencies - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Processing: Accept, record, and reconcile financial transactions - Receipt Management: Upload, track, and submit receipts in a central database - Receivables Ledger: A list of customers and their payments due updated on a monthly basis - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.7 (256) 4.7 Based on 256 reviews ## Pricing Value for money 4.6 (208) Free Trial [View pricing plan details](https://www.capterra.com/p/185441/Business-Payments/pricing/) Basic $52.00 Flat Rate,Per Month It includes: - Online Businesses with up to 500 Transactions/Mo - 2 integration slots - Daily Sync Frequency - Smart Reconciliation - Reporting - Basic Inventory Tracking - Multicurrency - 1 Additional User Essential $92.00 Flat Rate,Per Month It includes: - Multi-Channel Businesses with 500-3,000 Transactions / Mo - Unlimited Integrations - Hourly Sync Frequency - Smart Reconciliation - Reporting - Extended Inventory Tracking - Multicurrency - 1 Additional User Pro $220.00 Flat Rate,Per Month It includes: - Multi-Channel Businesses with 3,000-50,000 Transactions/Mo - Unlimited Integrations - Hourly Sync Frequency - Smart Reconciliation - Multicurrency - Product Mapping - Reporting - Extended Inventory Tracking - Bundle and Assemblies Syncs - White-Glove Onboarding - 2 Additional Users Value for money 4.6 (208) 4.6 Based on 208 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (217) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (217) 4.8 Based on 217 reviews ## User reviews Overall rating 4.7 Based on 256 reviews Filter by rating 5(213) 4(31) 3(4) 2(1) 1(7) Mentioned topic Sorted by most recent DD Daniel D. VP Finance and administration Marketing and Advertising ### "I recommend Synder for reliable Stripe and Quickbooks integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Very reliable solution. Very good but situation could have been fixed faster. Hendrick gave me a very very good support. He was ahead of my needs and gave me clear direction. Pros Easy to use. smart rules brings flexibility to any situation, affordable solution, can linked several organizations and platforms. Rollback and re-sync is very efficient to test and fix problem. I have 100% satisfaction Cons Support based on subscription level. Expensive subscription get an agent phone support while low cost subscription gets e-mail support only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Emily K. Owner Hospitality ### "Solid support system " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2026 Overall I am so happy with Synder. The customer service is outstanding and reliable and very, very fast. Pros Reliable software with systems that make sense and are user friendly. It's easy to track customer payments, and also do refunds. Cons Synder is great, and its automation features save significant time and reduce manual errors. However, there are opportunities for improvement. Some advanced features require a learning curve, and additional in-app tutorials would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rossy S. Bookkeeper Accounting ### "Outstanding Support Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. They helped me tremendously with all of my questions, and thanks to their guidance, I gained a much better understanding of how Synder works. They were exceptional in handling my issues and stayed with me throughout the entire process until everything was completely resolved. Their patience, knowledge, professionalism, and dedication made a huge difference. I am extremely happy with the support I received and truly appreciate all of their help. They are champions at what they do and provide outstanding customer service. Pros The support team is excellent. They are always on top of every issue and make sure all of my concerns are fully resolved. Cons They answered all of my questions and helped me better understand how Synder works. Their patience, knowledge, and dedication throughout the entire process were outstanding. They stayed with me until everything was resolved, and I truly appreciate their commitment to providing excellent customer service. Thank you for the amazing support experience! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashley G. Operations Manager Retail ### "Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Very happy with the experience. The issue was resolved quickly once identified, and the support team made the process smooth and easy to understand. Pros Excellent customer support, knowledgeable team, quick troubleshooting, and clear communication throughout the process. They took the time to properly investigate the syncing issue instead of giving a generic response. Cons Troubleshooting took a little back and forth at first due to the syncing issue involving multiple platforms, but the support team stayed engaged and worked through it thoroughly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Retail ### "Unnecessary Premium Price for a Product That Doesn’t Work | App Full of Bugs and Poor Management Response" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 7, 2026 My overall experience reflects the same concerns outlined in my 1-star review. First and foremost, the biggest issue was the amount of time wasted. I spent nearly a year working with their team trying to resolve issues with the platform (Shopify, PayPal & TikTok). That included repeated troubleshooting, providing documentation, and attending regular calls just to demonstrate problems that should have been identified internally. During that time, we were also paying a significant monthly subscription fee for software that required constant monitoring and correction. Many transactions had to be reviewed manually because the app was pulling incorrect numbers. Some issues were eventually addressed, but many were never resolved. Another frustrating aspect was the quality of support as issues were escalated. You would expect that as a case moves up the chain to customer service managers and leadership, the experience would improve. In my case, it was the opposite. Frontline support staff were generally polite and willing to listen, but once the issue reached management levels, the responses became dismissive and unhelpful. Finally, the biggest concern is misleading product claims. The company advertises that their TikTok order-level integration works, but based on months of testing and data from our account, that simply was not the case. Even after providing extensive documentation showing mismatches between Synder’s data and the actual payout statements, the issue was never properly acknowledged or resolved. Overall, the experience felt like spending a year troubleshooting a product while continuing to pay for it, rather than using a reliable accounting integration tool. Pros The only positive aspect was that some of the frontline customer support representatives were polite and willing to listen. However, as issues were escalated and it became clear that the app wasn’t working as advertised, the experience deteriorated. Higher-level support and management were largely unhelpful and dismissive of the concerns. Specifically, someone by the name of \[sensitive content hidden\] . Cons The biggest issue is that Synder is one of the highest-priced apps in this category without delivering the functionality it advertises. I strongly recommend reading the 1-star reviews carefully because many of them come from customers who ran into real operational issues with the software. Another problem is how concerns are handled once they reach higher levels of support. In my experience, management (for example, \[sensitive content hidden\] ) was dismissive of clear issues that prevented proper reconciliation. Instead of acknowledging the problems, they framed them as “enhancements.” It’s difficult to accept that explanation when I provided multiple examples of transactions where Synder pulled incorrect numbers that did not match the actual payout statements. That’s not an enhancement issue—it’s a data accuracy problem. The TikTok integration simply does not work (at least for a U.S./North America TikTok Shop account). If TikTok reconciliation in QuickBooks is the main reason you’re considering this software, save your time and money. The pricing practices were also frustrating. While the platform still had unresolved bugs, they offered a 40% discount if I switched to an annual plan. After spending over 10 months working with their support team to prove the integration didn’t work, the only solution they offered was a statement-level integration that is extremely high-level and doesn’t support proper inventory management or meaningful reporting. When I asked if the previously offered 40% discount could apply—since the only available solution was essentially a band-aid workaround—the request was denied and I was told I could simply cancel if I wasn’t satisfied. Overall, the experience felt like paying a premium price for software that doesn’t reliably perform the core function it advertises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ANDREY V. CEO Marketing and Advertising ### "Must Have for Any Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 22, 2025 Pros Very intuitive and perfect for direct integration and managing the backend bookkeeping. The analytic and tracking features make it a breeze to pass onto accountants, well worth the investment. Cons It may seem overwhelming at first, but once everything is connected it functions like a well oiled machine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HL Hannah L. Owner Accounting ### "Time saving and helpful software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2025 Synder has saved me HOURS (15+) every month and has allowed me to offer my clients the most accurate books while they work in various currencies. Their team members are extremely helpful and they always follow up to make sure that their answers and solutions truly fixed the concern. Pros The individual who helped me set up my Synder account was extremely helpful and thorough. He took time to answer my questions and offer solutions to my main concerns. Synder was the only software I could find that offered the ability to take one currency transactions and convert them to a different currency that my client has bank accounts in. Cons I find the platform to be overwhelming for someone that is not very tech savvy and I wish there was on demand live person support for quick questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Gilberto R. CEO Accounting ### "Beware predatory pricing and crappy terms of cancelation even if you paid one year upfront" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 7, 2025 this is their response: f you have paid for a yearly subscription and choose to cancel, the cancellation will take effect immediately, and access to the services will be terminated at that point. All purchases are considered final, non-cancelable, and non-refundable except when required by law. Upon cancellation, the authorization for future charges is revoked, and no further access is provided even if there is remaining time on your subscription term. Pros works good, it does sync my stripe with qb, but now there are more options on the market for better pricing. Cons predatory pricing be aware that if you cancel even if you paid for a full year, it gets canceled immediately Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. Owner Restaurants ### "Poor Service / Unreasonable Customer Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 4, 2025 After five years of paying for annual service. I attempted to cancel my annual payment on the online portal. I was then billed for the annual renewal. I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days. To which I responded, "I forgot just how easily the wrong response can destroy the possibility of future renewal, recommendation, customer retention, customer satisfaction and reviews." Pros Easy to initiate service. After five years of paying for annual service. I attempted to cancel my annual payment on the online portal. I was then billed for the annual renewal. Cons Poor Service / Unreasonable Customer Support, I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sherif A. CEO Retail ### "Critical Feature Removed After Payment — No Accountability" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 27, 2025 We signed an annual contract with Synder because it appeared to offer exactly what we needed. But shortly after committing, they removed the key functionality our accounting team relied on. Support was evasive and ultimately unhelpful. The refund process is essentially non-existent—we’re stuck in limbo with no response from billing despite months of follow-ups. This experience has shown that once you're locked in, you're on your own. Pros Initially worked as advertised, syncing Shopify, Stripe, and QuickBooks Online. Easy to set up and configure. Clean user interface. Cons A core functionality—syncing Stripe transactions as separate Invoice, Payment, and Fee—was removed after we committed to an annual plan. We were not notified of the change and only found out after our accounting workflow broke. Support took over a month of vague back-and-forth before admitting the feature would not return. Refund request has been “under review” for over 3 months, with no follow-up and no resolution. We're forced to reconcile transactions manually, costing us hundreds of hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185441/Business-Payments/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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