Who Uses This Software?

Business consultants seeking to add client value & uncover hidden knowledge & ideas. Leaders aiming to improve performance & get feedback, ideas & answers from customers, employees, teams & markets.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/year/user
    See pricing details
  • Pricing Details
    Unlimited projects. Custom branding. Survey templates. Any language.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Spark Chart
  • www.sparkchart.com
  • Founded 2016
  • Australia

About Spark Chart

Powerful survey software tool for business consultants to help clients and leaders uncover hidden knowledge & ideas, make decisions & drive action. Create & deploy professional surveys to get feedback & answers. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Explore opinions, brainstorm & generate ideas. Conduct research to understand markets & potential customers. 24 x 7 support & advice from survey experts.


Spark Chart Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management

Spark Chart Reviews Recently Reviewed!


Very powerful survey tool. Fast, responsive service. Innovative approach

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.

Cons: All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).

Overall: We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results.

Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.

Vendor Response

by Spark Chart on May 14, 2019

Thanks for the great feedback Dylan. We appreciate it.

Excellent Survey Software

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The incredible nice layout both when it comes the backend where you "live" and the graphics you are supposed to present to your audience. Super. Close to my reference in nordic design / japaneese design.

The easy way to share links - both to join / invitate / and see the results.

And up til today - I havent found any important bugs.

It actually works.

Are you doing surveys in english speaking countries - then you have acces to a library of well thought out templates, wich covers alot of common situations.

Cons: There is some kind of a learning curve - as there are with any new tool. It has improved a lot from spring 2019, and I think it is really easy to wrap your head around now.

I have other survey tools that I up until today simply dont use because I cant figure out where to start or where to end. They looks fancy but are hard to get to deliver.

Overall: I use it to do surveys for my clients. But you can use it in any case where you want to ask a person or more people about their opinion.

This software is excellent - and the support is far better that anything I ever have experienced. If there is silence - they are improving the product.

Just do it - you wont regret.

Vendor Response

by Spark Chart on May 07, 2019

Jacob, thanks for your very encouraging and positive feedback. We really appreciate your comments. We have some more new features coming in the next week or so. Thanks again.

Spark Chart Success

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - myself and other staff members with limited IT knowledge have used this software to create staff surveys to guide our schools Professional Learning Plan and many other areas.

Functionality - Plenty state of the art features which allow you to create a user friendly survey and then at the click of a button, it will graph your results.

Play Tour - Provides you with a quick overview of the program in a easy to understand process.

Cons: With such a plethora of options, knowing the best one to use to suit my targeted audience is my only dilemma.

Overall: Surveying our staff/students and community has never been so easy. This is providing us with documented evidence of requested information that is guiding important school decisions. The ability to create a user friendly survey is capturing a wider audience. Very happy with Spark Chart!

Vendor Response

by Spark Chart on May 03, 2019

Thanks for the review and great feedback Alan. We appreciate you taking the time. If you need help with anything then let us know.We are available 24 x 7.

Capterra loader

Great tool for surveys

Apr 30, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is a complete system to create, send, and analyze surveys

Cons: Their UX is not as intuitive as we would like it to be, but we've been told they are working on it so we now improvements coming soon

Overall: Spark Chart is a must tool to have to be able to gather information from your customers, and in our case from our clients' customers. This information is key to be able to develop products and services perfectly aligned to solve their problems and satisfy their real needs.

Vendor Response

by Spark Chart on May 01, 2019

Alex, thanks for your great feedback about Spark Chart providing a complete survey system. We hear you about making the UX easier. We recently released a lot of changes to the UX but we also are working on more, including a new onboardng process. Surveys are inherently complex, which creates challenges, particularly with all the powerful features we have added. But we are committed to making everything as easy as possible. In the meantime, we are continuing to work on new fetaures and also providing 24 x 7 support and advice. Thanks again.

The Only Survey Tool I Use

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the tool because it is very easy to use, and they have many ready-to-use templates library. This save me a lot of time to build a complete new survey project. Their support team is very helpful as well.

Cons: I hope they will develop mobile app for both iOS and Android in near future.

Overall: I use this survey tool since year 2017 and love it very much. I already recommend it to few of my friends who are event organizer and they like it too.

Vendor Response

by Spark Chart on May 01, 2019

Ian, thanks for your feedback about the ease of use, the survey templates and our support. We hear your request about a mobile application for managing surveys. Spark Chart is responsive on mobile but we will certainly be looking at a mobile app in the future. In the meantime we are continuing to work on new features with a new release coming very soon. Much appreciated.

Great app for reviews

Apr 30, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to set up the survey questions

Cons: I want to collate results for a specific survey and have found it difficult to work out how to do that in a way that I can present to the board. That part still feels clunky.

Overall: I use SparkChart to create employee survey for HR clients. It's really easy to do this, just still a little unsure on the reporting side that I gave up on, although to be fair there has been a lot of development since I last tried so it may now be really straightforward.

Vendor Response

by Spark Chart on May 01, 2019

Thanks for your review and comments about the ease of setting up survey questions. Please reach out to our Help center where we provide 24 x 7 support. You can email support@sparkchart.com or click the support button in your account. We can show you how to set up and share reports very quickly. In fact, the feedback we have received is that the reporting and sharing of reports in Spark Chart is one of the most powerful features. We can update you on the most recent developments, including the User Interface enhancements. Thanks again for the feedback.

High quality survey, great value!

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reporting flexibility is exceptional and provides for valuable survey results which can be used on multiple levels.

Cons: Took a little time to get used to the terminology, but once accustomed the software is very easy to use and customise.

Overall: The Club initiated an annual member survey in 2017 and now extend this to a number of levels across all operations. We have found the team at Spark Chart to be extremely professional and responsive to any queries or suggestions.

Vendor Response

by Spark Chart on May 02, 2019

Thanks for your review and feedback Troy. We really appreciate you taking the time to lave your positive comments.

An asset in Consultancy and Social Services

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The personalised control over all aspects of Sparkchart is invaluable. You can customise and brand the surveys, messaging, reporting and analysis across all aspects of the software.

The ease of use by participants on mobile and other devices is a great plus for better response rates.

The live updating of completed surveys and presentation options saves a great deal of time and effort . The final product looks professional and easily lends itself to reporting to clients again saving time and money.

Cons: There's nothing yet that has been a problem.

Overall: Sparkchart has great flexibility to be used in health and social services industries. The support provided by the Sparkchart team in survey development and reporting was excellent and has helped me use the full range of the capabilities of the software.

Vendor Response

by Spark Chart on May 08, 2019

Thanks for the great feedback Shawn.

Good value, great outcome!

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazingly simple to set up surveys and then repeat them. Analysis of the results was clear and easy to understand.

Cons: Initially some of the terminology was confusing, but the designers have well and truly changed this so it is now easy to understand

Overall: We are now easily able to get the honest opinions from our customers on where our business is strong and where we can make improvements for a small fraction of the cost of the original survey process we used! Now we can send out a modern answer controlled survey at the click of a button.

Vendor Response

by Spark Chart on April 10, 2019

Thanks for the review. Much appreciated. We are continuing to work on new features.

Amazing reporting!

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reporting capability in SparkChart is absolutely incredible. The power and ability to customise the reports I have never seen in any other survey software.

Cons: There is a learning curve, but it's to be expected. To do amazingly complex and clever surveys, you need to invest the time to learn how to drive it.

Overall: Excellent. The software is super powerful, and the support is extremely responsive.

Vendor Response

by Spark Chart on April 10, 2019

Thanks for the great feedback. We are working hard to make the process as easy as possible for users.

Superb Survey Software

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to be able to very quickly set up a survey, and the ease of sending out the survey and reporting the results.

Cons: No issues with the software, I am very satisfied with the sofware

Overall: Very user friendly with extensive examples and help

Vendor Response

by Spark Chart on April 25, 2019

Thanks for your positive feedback and support.Stand by for even more features very soon.