# ONR app Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ONR app the right Association Management solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185451/ONR-app/reviews --- ONR app 4.8 (31) [View alternatives](https://www.capterra.com/p/185451/ONR-app/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ONR app Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews NS Nicole S Operations ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “ONR has set a new standard for community management, and we couldn’t be happier!“ October 9, 2024 JR Juan Santiago R Board member Non-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Very easy to use , great for community engagement and above all legal online voting !“ February 9, 2021 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Giovanni M. Managing partner Architecture & Planning Used the software for: 2+ years ### "Most user friendly with all features needed. " April 6, 2023 5.0 Pros Customer service and attention to detail when we had technical problems and needed assistance Cons Couple crashes (pretty normal) but nothing substantial in relation to the app’s performance and services provided Switched from [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) It wasn’t as user friendly and the reps suck at pampering the client. Review Source NS Nicole S. Operations Manager Accounting Used the software for: 1-2 years ### "New Standard for Community Management" October 9, 2024 5.0 As a property management company owner, I’ve used a variety of platforms over the years, but nothing compares to ONR. It’s the perfect blend of modern design and intuitive functionality, making it incredibly easy for both my team and residents to use. ONR has transformed how we manage our communities, allowing us to deliver a truly exceptional resident experience. The platform is sleek, responsive, and designed with the user in mind—something you rarely see in this industry. ONR has set a new standard for community management, and we couldn’t be happier! Pros the platform is extremely user friendly and gives you the power to manage various functions that help in the overall operation of a community for both managers and residents. Cons Truly thought the on boarding would be challenging but the truth is their support team is always available to help. Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing ONR app The applications user friendliness and application features Review Source LH Laurie H. Board Member Facilities Services Used the software for: 6-12 months ### "Not Happy With This Software--Would NOT Recommend" July 12, 2022 1.0 It has been a nightmare. The support staff does not seem to listen when we explain the problem, which we have done many times, and they can't fix the problem. Pros I like that we can post HOA documents on the website. Cons We paid extra for this software because of the ability to reserve and pay for pool reservations in our HOA. The software has been flawed from the start, as the confirmation for any reservation made on on the HOA software is off by 24 hours. We have tried to work with these people but they do not listen and have been unwilling or unable to fix the problem. We also asked them to remove irrelevant language from the site, which they did at one time but it's showing up again. The whole experience is an exercise in frustration, and has made the HOA board look bad in front of our residents. Reason for choosing ONR app The ability to make pool reservations. Review Source AL Ann L. Aucupuncture Alternative Medicine Used the software for: 2+ years ### "\[sensitive content hidden\], the Support Specialist" January 21, 2025 5.0 \[sensitive content hidden\], the Support Specialist, responded to my inquiry. He was very professional and knowledgeable. I felt very comfortable communicating with him and will seek his help in the future. Pros User friendly and you can get a professional tech support Cons Takes longer time to reach customer service Review Source MR Monica R. Assistant Property Manager Management Consulting Used the software for: 1-2 years ### "PROFESIONAL AND COURTEOUS TEAM AT ONR" December 20, 2024 5.0 ONR team demonstrated exceptional professionalism and responsiveness, promptly addressing emails and resolving issues effectively. They consistently followed up to ensure satisfaction and showcased an outstanding work ethic throughout the process. Pros The entire team resolved issues effectively. Demonstrated excellent customer service throughout the process. Cons Nothing. The ONR app was easy to navigate. Review Source MS Matthew S. Property Management Hospital & Health Care Used the software for: 6-12 months ### "ONR is GREAT" November 1, 2024 5.0 Happy with the Support team and the use of the application from a Power Admin standpoint Pros The interface is very easy to use. The use and ease of electronic voting is a major plus. Cons I am unable to make edits on a lot of areas, unit, users, and there have been some frustrations trying to link units together. Review Source CP Christopher P. General Manager Hospitality Used the software for: 2+ years ### "Best Online Platform" June 12, 2024 5.0 Overall, between the user friendliness and the overwhelming high level of customer service we received, I would use ONR at all of my properties. They make it easy and convenient. Pros It is very user friendly and easy to navigate through. Cons There is not much I do not like about the ONR app. Review Source Ana A. General Manager Real Estate Used the software for: 6-12 months ### "ONR is our community glue!" April 7, 2023 5.0 I love ONR! It is a beautiful system that has already made many improvements in the short time I have been using the system. It is a great resource and a powerful presence in our community. I hope ONR continues to expand so it can be my one-stop solution one day. Pros ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and access to information through the app. Cons I wish ONR could integrate with the software we currently use (Buildium). Reason for choosing ONR app Overall appearance and ease of use for residents. Also the extra features others did not offer, such as guest passes, community calendar, and social feed. Review Source SG Sophie G. Unit owner Real Estate Used the software for: 2+ years ### "Positively Surprised " April 6, 2023 5.0 Exceptional Pros I love to be able to use ONR to participate in my associations votes remotely since I could ever make the meetings. Also, getting text messages rocks because emails are generally hard to keep track off Cons Nothing really, we had a great experience Review Source ST Santiago T. Creative Director Alternative Medicine Used the software for: 2+ years ### "Improved quality of life" April 5, 2023 5.0 It saves me time and energy, allowing me to focus on other activities beyond property management. Pros I'm particularly fond of the easy-to-use interface and all the different tools the app provides; it truly makes it easier to vote, pay, reserve amenities, and track packages. Cons I'd like to see a section with a marketplace dedicated to offering products and services. Reason for choosing ONR app I felt it was modern, accessible, and easy to use. Review Source Leslie A. jefe de tienda Defense & Space Used the software for: 6-12 months ### "Una herramienta muy completa para hacer buenas gestiones." January 9, 2023 5.0 Mi experiencia fue muy grata ya que esta herramienta es muy económica u la experiencia de usuario es muy buena y si incluyes esta herramienta a tu negocio el software te va a hacer crecer de una manera positiva tu negocio que administres. Pros Me gusta por que es una herramienta muy completa ya que siempre tiene todo lo que puedes pedirle para poder administrar todas tus propiedades desde funciones básicas como comunicaciones digitales feed de la comunicación todo eso te hace estar rodeado de una herramienta completa. Cons No encuentro ninguna pega para este software me gusta y es muy excelente de hecho hasta sus optimización es increible. Review Source AG Andres G. General Manager Entertainment Used the software for: 1-2 years ### "An intuitive way to manage your communication " April 5, 2023 5.0 great, love it Pros Ease of use, simple concept and radical way to change the way HOA's work Cons not sure; I honestly like everything, maybe the ability to connect with my ring camera Review Source AR Australia R. Director of Condominium Services Hospitality Used the software for: 6-12 months ### "ONR is a great addition to imporove communication between the Associations we manage and owners" November 20, 2020 5.0 I love the look of the software and the ease of use for myself as an administrator and for our Condominium Association Members. The set up process, although took some time to organize has gone smoothly thanks to the ONR set up team and software developers. Pros The team that help set up the software is extremely helpful, knowledgeable and professional Cons The software does take regular maintenance and getting owners on board initially did present a challenge since they were not familiar with the software. There are still some manual processes initially but once all of our owners join and accept electronic notices most of the manual processes will be phased out. Reason for choosing ONR app A former employee uses the product who is now a General Manager for a local property I am familiar with. We were looking for a way to streamline some processes and encourage communications between the Association and unit owners and owner participation. Review Source Response from ONR app January 8, 2021 Hi Australia, yes, we know the onboarding process is always a little vigorous as it takes some time for the owners to opt-in. But as they say, "good things come to those who wait." It is good to hear that our Customer Success team has been able to assist you. We are certainly looking forward to servicing your associations for the years to come. JM Joanna M. CEO Marketing and Advertising Used the software for: 6-12 months ### "ONR APP #1 Community management app" April 5, 2023 5.0 The package and receiving feature is a total game-changer too. No more missed deliveries or lost packages - you'll know exactly when your goodies arrive and where they are at all times. Plus, the community CRM and front desk/concierge features are the ultimate life-savers. Need help with something? Just give ONR App a holler and they'll hook you up. Pros ONR App is the bomb diggity when it comes to community management solutions! If you're a property manager, board member, owner, or resident, you need this app in your life. Cons It was a seamless experience. I recommend this app 100% Review Source ZW Zak W. Community Association Manager Music Used the software for: 1-2 years ### "Great Product, and People" April 11, 2023 5.0 The ONR app can provide an efficient, convenient, and secure way for condo residents to participate in their association's decision-making processes. Pros Convenience: Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it more convenient than traditional in-person voting. Cons Digital divide: Not all condo residents may have access to the internet or be comfortable using digital technology, which could create barriers to participation and lead to inequitable outcomes. Review Source DM Daniela M. Creative Director Design Used the software for: 2+ years ### "ONR saves me so much time! " March 14, 2023 5.0 Pros It’s really easy to use, my parents live in the same building and transitioning them from paper to app, took less than a week.They were posting on the bulletin board and talking with the other residents just like in any regular HOA meeting. I really it’s simplicity. Cons I haven’t found a feature on the app that ticks this box. Review Source EG Ellis G. Assistant Property Manager Management Consulting Used the software for: 1-2 years ### "ONR Review" November 12, 2020 5.0 Overall it is a great service, it's especially helpful in getting amendments voted on as well as electing board members every year. Pros I enjoy that I can do surveys with our residents and also can send a group message to all of them at one time, and be able to tabulate the information rather quickly. Cons If there was a con to mention is the ability for residents to establish the initial connection thru the APP. Some of our residents complained that it was difficult, but I was able to walk them thru it. The majority of them had no problem. Reason for choosing ONR app We had received recommendations from other property managers Review Source Response from ONR app January 8, 2021 Hi Ellis, It has been a pleasure servicing Flagler Pointe Condo Association. We really appreciate you taking the time to share your feedback and being so open with us. Our surveys and reviews feature gets a lot of exposure due to its ability in increasing association participation, so it is good to hear that your association is leveraging it. The onboarding process for any large scale condominium is always the biggest challenge, but we try and make the process as seamless as possible with the support of our Customer Success team. Thank you again for your review, we are excited to continue working with your association. BN Brenda N. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "ONR - Great communication and e-vote app" November 20, 2020 4.0 The biggest pro is the e-voting/surveys. Makes it easy, clean, legal and quick to gain opinions and voting results. And, as mentioned, we really like the communication vehicle aspects. Pros We purchased ONR mainly for the e-voting feature. We have since learned to use it as a great vehicle for community communications, which we use regularly. We're also happy with it as a document library so to speak. One stop shopping. Like it very much. Cons In some cases it is limited, however, the team is very open to ideas and although not always timely, they generally do find a way to impress and provide at least of version of our requests. Reason for choosing ONR app So much easier, faster, unbiased, and legal. Review Source Response from ONR app January 8, 2021 Hi Brenda, thank you so much for sharing your experience with us. I am happy to hear that your association has been able to leverage our platform. As we move forward, ONR is always working on new features to implement later down the line. As that happens, we are excited to work with Ocean East Apts to leverage these new features and ensure a positive experience for you, your owners, and your residents. SG Sebastian G. President Animation Used the software for: 6-12 months ### "Best for buildings " April 5, 2023 5.0 Changed my voting process and helped be able to be abroad Pros All the features / voting in one single app Cons It could have new features connected to the building Review Source AO Adriana O. General Manager Hospitality Used the software for: 2+ years ### "Great Product" March 9, 2023 5.0 Great product, great customer service and great feedback from our owners. Pros Product is extremely convenient for the use of our Condominium’s Owners, Customer Service is fantastic (prompt responses to our inquiries). Overal,l it is a product that we implemented approximately four years ago and we are very happy to use. Cons So far, the experience with this product has been great. Review Source LD Luis D. General Manager Real Estate Used the software for: 2+ years ### "Online Voting" December 15, 2020 4.0 Enjoyed it very much. Good Support Team. Pros It is easy to use and to be trained how to use it. Cons Getting owners to use the online platform. Alternatives considered [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing ONR app Pricing, customer service and features Review Source Response from ONR app January 8, 2021 Hi Luis! It is great to hear that you have had a good experience with ONR so far. Making the software easy to use for everyone is one of the main focuses of our company. When it comes to our pricing, we do everything we can to keep prices down and get associations, as they say, "the best bang for their buck." It has been a pleasure servicing The Pinnacle Condominium, and we look forward to working with you in the years to come. DD Denise D. Property Manager Non-Profit Organization Management Used the software for: 2+ years ### "A PRODUCT EASY TO RECOMMEND" February 9, 2021 5.0 I want to express my thanks for a job well done on our 2021 Condominium Election. Online voting is certainly here to stay. The price of printing, postage and delivery delays are also here to stay; so, when materials are time sensitive it is THE WAY TO GO. The help from the support team, from their responsiveness to resident questions and concerns was stellar. THANK YOU ALL, Pros I find the product to be easy to use, and the results are clearly identified. The big Pro ... the support team is the best. Cons Opting out of notifications could be a bit easier. Reason for choosing ONR app Flat rate pricing and easy to use apps. Review Source AR Agatha R. Administrative Assistant Real Estate Used the software for: 1-2 years ### "ONR Electronic Voting for Ocean Two Condominium" January 20, 2021 5.0 The customer service was excellent, occasionally software issues or missing elements in the software but it seems to be corrected as customer feedback is taken into account. Pros Once familiar with the website it is very functional for the purposes of electronic voting. Cons The initial data entry system was not clearly identifiable to submit unit owner registration information. Thank fully customer support is very helpful in recognizing the questions asked and instruct quickly to navigate you through the report options and data entry screens not very clearly identifiable at first. Review Source JSR Juan Santiago R. Board member Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Tool for associations ! " February 9, 2021 5.0 Great team, efficient and quick to resolve issues. They were ready to jump on calls to show product and even test environments on our building ! Pros Great tool for managers and board members at building associations!!! Very easy to use , great for community engagement and above all legal online voting ! Great privacy managment for owners information and easy turn on/off tools Cons Still a few updates need to be done for better user experience but nothing major ! You will not regret it! Review Source AC Anapaula C. Property Manager Accounting Used the software for: 1-2 years ### "Best Customer Service & easy to use" November 20, 2020 5.0 They have saved me so much time and have increased the value of the property manager Pros Its easy for both admin and users... fast and convenient. I love everyone in the team they make it so easy for the managers :) Cons none for now thank you - reports and platafarm is getting better Review Source Response from ONR app January 8, 2021 Hi Anapaula, It is a great day when we see a review like yours. Making associations and PM's lives easier is what we do. ONR continuously improves its software and works to give everyone a pleasureful experience. Thank you for the review! Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)[HOA](https://www.capterra.com/hoa-software/)[Association Management](https://www.capterra.com/association-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.