TravelDesk Ratings

Overall
5/5
Ease of Use
5/5
Customer Service
4.5/5

About TravelDesk

TravelDesk is a front-end business management software for operating both an online & physical travel desk. The TravelDesk software connects to the WebsiteTravel Global Marketplace to access over 23,000 travel listings, many have live availability, allowing you to make bookings and receive confirmations at a click of a button. TravelDesk simplifies tracking customer interaction, storing quotes, taking part payments and sending confirmations direct to customers from the order and check. Learn more about TravelDesk

Showing Most Helpful

Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Cristina G.
travel consultant
Leisure, Travel & Tourism, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 23, 2019

“creating quotes/availability ”

ProsIt is a very easy system to use, especially for new staff member as every information is in there, for example specifics of the product, any extra costs, inclusions, group size, age recommendation etc.. It is a quick way to have all the information to close a sale without calling a supplier every single time.
ConsMost of the time has issues with live availability with accommodation, Whimit passes (Greyhound). For example when editing a quote and wanting to change the days for the accommodation, it doesn't show anymore availability and I would need to remove the product from the cart, sign off and on and re-editing the quote adding again the product. For what concern the Whimit, after booking the pass through the portal I can't find the booking in the product and can't link it to the cart. Few issues that if solved can really help an agent saving time.
Reviewer Source 
Source: Capterra
April 23, 2019
Jonathan K.
Manager
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“Travel Desk Review”

OverallI honestly believe this is the best operating system i have used to date. A one stop shop for everything from Rostering, reviewing time sheets, booking over 6000 products to online payment gateways all make Travel Desk the ideal solution.
ProsEasy of use, functionality and instant live bookings are the highlights of using this booking system.
ConsSpeed can be slow from time to time, however i believe this is a work in progress.
Reviewer Source 
Source: Capterra
April 22, 2019
Ben H.
Regional Sales Manager
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“TravelDesk”

OverallOverall the system is improving consistently
ProsThe system is extremely easy to use with this being like a shopping cart system.
ConsIf we were able to have tours with more live availability these would improve the functionality and ease of booking products. Conversion rate between various countries in comparison to online sites and bank conversion pricing
Reviewer Source 
Source: Capterra
April 23, 2019
Patric S.
Manager Peterpans perth
Business Supplies and Equipment, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Great Online Booking System”

ProsThe system is very easy to use, if you need any help there is an Online team that you can contact anytime and they are very friendly and helpful
Conssometimes live availability is not working properly and quotes cant be processed. Accommodation prices change depending on the dates
Reviewer Source 
Source: Capterra
April 23, 2019
Sara C.
Customer Services Manager
Leisure, Travel & Tourism, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 26, 2019

“How did we book travel before Travel Desk???”

ProsLive availability making booking 10x more efficient. All products and info in one place. Easy to use checkout cart.
ConsOccasionally there are system glitches but the support team have always been quick to fix these.
Reviewer Source 
Source: Capterra
August 26, 2019
Briohny P.
Travel Agent
Leisure, Travel & Tourism, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 26, 2019

“TravelDesk”

Pros- Live availability on a wide range of products, can book at the click of a button - Straight forward and easy to learn - Good layout for functionality
ConsSometimes can be a bit glitchy, but the support team are great at getting this sorted out when needed.
Reviewer Source 
Source: Capterra
August 26, 2019
Kayleigh W.
Customer Service Manager
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“Great service! ”

ProsThe live availability and ease of booking
ConsIt can sometimes be a little glitchy, but they generally work it out very quickly!
Reviewer Source 
Source: Capterra
April 22, 2019
Verified Reviewer
Leisure, Travel & Tourism, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“The best travel booking system”

Pros- simple layout - instant booking confirmations -easy cash-out function -Live availability - Ability to shuffle products - Commission tools - Great reporting
Cons- Occasionally freezes but overall is not an issue
Reviewer Source 
Source: Capterra
April 22, 2019