# TravelDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TravelDesk the right Travel Agency solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185482/TravelDesk/reviews --- TravelDesk 4.6 (10) [View alternatives](https://www.capterra.com/p/185482/TravelDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TravelDesk Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Service Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "The best travel booking system" April 22, 2019 5.0 Pros \- simple layout - instant booking confirmations -easy cash-out function -Live availability - Ability to shuffle products - Commission tools - Great reporting Cons \- Occasionally freezes but overall is not an issue Review Source EM Emma M. Brand Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Exceptional Search Functionality & Agent Support" March 22, 2023 5.0 I really enjoy using this platform and encourage a lot of other businesses to do the same. I am getting more and more access to a lot of live availability on products, which again is such an efficient way to work. Highly recommend giving this a go! Pros Emailing quotes directly to the client with a secure payment link has been really valuable. Not only is it super easy but saves time. Cons Access to international products and suppliers could be improved, however, I still feel I am able to sell the South Pacific really well. Review Source TK Tim K. CEO Hospital & Health Care Used the software for: 6-12 months ### "Complicated and time consuming" May 31, 2020 2.0 Not good at all. Do your research, way easier programms for agents out there. Pros What was really goof when I used this software was the comment section where every team member could leave comments about bookings. Cons The payment system is complicated. It's hard to find the right products. You get logged out quiet often and then have to find all products again. Review Source CG Cristina G. travel consultant Leisure, Travel & Tourism Used the software for: 2+ years ### "creating quotes/availability " April 23, 2019 4.0 Pros It is a very easy system to use, especially for new staff member as every information is in there, for example specifics of the product, any extra costs, inclusions, group size, age recommendation etc.. It is a quick way to have all the information to close a sale without calling a supplier every single time. Cons Most of the time has issues with live availability with accommodation, Whimit passes (Greyhound). For example when editing a quote and wanting to change the days for the accommodation, it doesn't show anymore availability and I would need to remove the product from the cart, sign off and on and re-editing the quote adding again the product. For what concern the Whimit, after booking the pass through the portal I can't find the booking in the product and can't link it to the cart. Few issues that if solved can really help an agent saving time. Review Source JK Jonathan K. Manager Retail Used the software for: 2+ years ### "Travel Desk Review" April 23, 2019 5.0 I honestly believe this is the best operating system i have used to date. A one stop shop for everything from Rostering, reviewing time sheets, booking over 6000 products to online payment gateways all make Travel Desk the ideal solution. Pros Easy of use, functionality and instant live bookings are the highlights of using this booking system. Cons Speed can be slow from time to time, however i believe this is a work in progress. Review Source BH Ben H. Regional Sales Manager Retail Used the software for: 2+ years ### "TravelDesk" April 23, 2019 5.0 Overall the system is improving consistently Pros The system is extremely easy to use with this being like a shopping cart system. Cons If we were able to have tours with more live availability these would improve the functionality and ease of booking products. Conversion rate between various countries in comparison to online sites and bank conversion pricing Review Source PS Patric S. Manager Peterpans perth Business Supplies and Equipment Used the software for: 2+ years ### "Great Online Booking System" April 23, 2019 5.0 Pros The system is very easy to use, if you need any help there is an Online team that you can contact anytime and they are very friendly and helpful Cons sometimes live availability is not working properly and quotes cant be processed. Accommodation prices change depending on the dates Review Source SC Sara C. Customer Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "How did we book travel before Travel Desk???" August 27, 2019 5.0 Pros Live availability making booking 10x more efficient. All products and info in one place. Easy to use checkout cart. Cons Occasionally there are system glitches but the support team have always been quick to fix these. Review Source KW Kayleigh W. Customer Service Manager Retail Used the software for: 2+ years ### "Great service! " April 23, 2019 5.0 Pros The live availability and ease of booking Cons It can sometimes be a little glitchy, but they generally work it out very quickly! Review Source BP Briohny P. Travel Agent Leisure, Travel & Tourism Used the software for: 1-2 years ### "TravelDesk" August 27, 2019 5.0 Pros \- Live availability on a wide range of products, can book at the click of a button - Straight forward and easy to learn - Good layout for functionality Cons Sometimes can be a bit glitchy, but the support team are great at getting this sorted out when needed. Review Source Similar Products Featured