# Remotely Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Remotely Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/185502/Remotely --- # Remotely Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remotely ## What is Remotely? Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department. ## What is Remotely used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £295 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remotely?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://imagesoft.co.uk&name=Remotely) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remotely 5.0 (1) VS. [4.7 (1,446)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price £295 Per Feature, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (11,612) Value For Money 5.0 (1) Value For Money 4.7 (8,213) Customer Service 2.0 (1) Customer Service 4.6 (7,505) ## Remotely alternatives Highest Rated [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,898)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Remotely Overview ### What company size and specific industries is Remotely built for? Remotely is designed for MSPs, IT support companies, and businesses with an installed estate of PCs that need to support, monitor, and protect remote computers. It is suited to service providers and internal IT teams responsible for managing endpoints and warning against viruses or malware. Features and Usability ### What are the key features of Remotely? Remotely offers remote access/control, unattended access, and remote monitoring & management for managing devices from a distance. It also includes real-time monitoring, server monitoring, diagnostic tools, file sharing, and file transfer, plus remote update/installation, support ticket management, access controls/permissions, and user management. Getting Started and Support ### What training and onboarding options does Remotely offer? Remotely provides documentation for teams getting started with the product. Documentation offers written reference material for reviewing features, checking setup steps, and finding guidance as needed during initial use and ongoing reference. Getting Started and Support ### What customer support options does Remotely offer? Remotely provides email/help desk, phone support, and chat. Support is presented as direct contact options for users who need help with setup, account issues, or troubleshooting. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Diagnostic Tools 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Access Controls/Permissions Define levels of authorization for access to specific files or systems File Transfer Move files across different systems or networks Remotely 12 features Define levels of authorization for access to specific files or systems Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Active monitoring of systems, applications, or networks Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow customers/users to submit support queries and service requests Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic £295.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marko M. CTO Computer Software ### "OpenSource, you get what you pay." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 30, 2021 Pros First, the install, if you already have a webserver and you want to install on that, think again. Not using the default installation. If you install it on a fresh server, the experience is fantastic, turn-key. The usability and features are basically all that you need to provide customer service and remote desktop support for them. Cons I like the ability of users to send support requests and the ease of install on clients and the support of Windows, Mac, and Linux. Switched from [AweSun](https://www.capterra.com/p/227942/AweSun/) Free and open-source platform. Also, all the features that we would need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.