--- title: "Remotely Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remotely Software - reviews, pricing plans, popular comparisons to other Podcast Hosting products and more." source_url: "https://www.capterra.com/p/185502/Remotely/" page_type: "product" language: "en" --- # Remotely Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remotely ## What is Remotely? Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department. ## What is Remotely used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Audio Editing](https://www.capterra.com/audio-editing-software/)[Podcast Hosting](https://www.capterra.com/podcast-hosting-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £295 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remotely?[Manage this product listing](https://www.g2.com/products/remotely/claim_requests/new?auto=true) ## Remotely Overview Updated September 2026 AI summary Remotely provides businesses of all sizes with remote support capabilities, offering features such as remote access and control, real-time monitoring, unattended access, and support ticket management. It includes diagnostic tools, access permissions, and optional capabilities like file transfer, remote updates, and server monitoring. Remotely deploys on Linux, Mac, and Windows, supporting IT teams managing distributed devices and users. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remotely 5.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price £295 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (22,764) Value For Money 5.0 (1) Value For Money 4.4 (15,320) Customer Service 2.0 (1) Customer Service 4.5 (13,577) ## Remotely alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Remotely Overview ### What company size and specific industries is Remotely built for? Remotely is designed for MSPs, IT support companies, and businesses with an installed estate of PCs that need to support, monitor, and protect remote computers. It fits service providers and internal IT teams in industries that manage distributed endpoints and need virus and malware warnings. Features and Usability ### What are the key features of Remotely? Remotely offers remote access/control, unattended access, and real-time monitoring for managing devices remotely. Core admin features include access controls/permissions, user management, support ticket management, and remote update/installation. It also includes diagnostic tools, server monitoring, file sharing, and file transfer for technical support tasks. Getting Started and Support ### What training and onboarding options does Remotely offer? Remotely provides documentation to support team onboarding and product reference. Documentation gives users written guidance for reviewing features, checking setup steps, and finding information as needed. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Remotely offer? Remotely offers email/help desk, phone support, and chat for customer assistance. Support details are limited, and no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. Users can expect the listed channels only, without additional commentary on support quality. ## Features AI summary Based on 6,446 Podcast Hosting reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Remotely supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses manage support sessions securely, control who can access systems and data, and reach devices even when end users are unavailable, allowing teams to resolve issues faster and maintain more consistent IT support. Remote Access/Control 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Diagnostic Tools 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Access Controls/Permissions Define levels of authorization for access to specific files or systems File Transfer Move files across different systems or networks Remotely 13 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Support Ticket Management: Allow customers/users to submit support queries and service requests - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic £295.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marko M. CTO Computer Software ### "OpenSource, you get what you pay." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 30, 2021 Pros First, the install, if you already have a webserver and you want to install on that, think again. Not using the default installation. If you install it on a fresh server, the experience is fantastic, turn-key. The usability and features are basically all that you need to provide customer service and remote desktop support for them. Cons I like the ability of users to send support requests and the ease of install on clients and the support of Windows, Mac, and Linux. Switched from [AweSun](https://www.capterra.com/p/227942/AweSun/) Free and open-source platform. Also, all the features that we would need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.