# Avelia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Avelia Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/185515/Avelia --- # Avelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Avelia ## What is Avelia? Communicate effectively with your team and customers regardless of the size of your business. An easy-to-use standard with all the features to customize it. No technical skills required! Take advantage of the essential functions for your activity (calls, messaging, call transfer, conferences, etc. ## What is Avelia used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avelia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.avelia.fr/&name=Avelia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avelia 5.0 (3) VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €5 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.8 (881) Value For Money 4.7 (3) Value For Money 4.5 (792) Customer Service 5.0 (3) Customer Service 4.6 (812) ## Avelia alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Avelia Overview ### What company size and specific industries is Avelia built for? Avelia is designed for small and medium-sized businesses, including SMB and PME organizations. The vendor description does not name specific industries, so its target audience is defined by company size rather than sector. Features and Usability ### What are the key features of Avelia? Avelia offers call center management, call monitoring, and contact management for handling customer interactions. Core communication features include call transfer, IVR, multiple parties, VoIP, and VoIP connection, supporting voice-based routing, call handling, and connected telephony workflows. Getting Started and Support ### What training and onboarding options does Avelia offer? Avelia provides in person training, live online sessions, webinars, and documentation to support teams getting started. In person training offers direct instruction, live online sessions support guided remote setup, webinars cover product topics in a group format, and documentation gives written reference material for ongoing use. Getting Started and Support ### What customer support options does Avelia offer? Avelia provides 24/7 live rep support and chat support. These channels give users direct access to help at any time. No reviewer feedback about support quality is available, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VoIP Connection 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Transfer Transfers live calls to other agents IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Avelia 5 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Transfers live calls to other agents Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Basic €5.00 Flat Rate,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mohamed A. Home Accounting ### "It's good service..I recommend using it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2021 I recommend using it Pros Responsiveness of the team, ease of installation and use.. It's easy for all Cons The user interface is simple and clean, and I think we can still improve the aesthetics! Detail but it matters in the long term Start use now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ludovic M. CRM & Marketing Manager Marketing and Advertising ### "Bonne appli de softphone et package de solutions riche" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2020 Pros Facile à prendre en main, efficace, et des fonctionnalités intéressantes comme l'enregistrement des calls, facilement accessible par la suite - le setup est très rapide également, il m'a fallu moins de 5 min Cons L'interface utilisateur est sobre et épurée, et je pense qu'on peut encore améliorer l'esthétique ! Du détail mais ça compte à long terme Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Consumer Services ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Je recommande sans hésiter. Service top, application top et une équipe disponible Pros Réactivité de l'équipe, facilité d'installation et d'utilisation Cons Rien à signaler. Le logiciel correspond à ce que je souhaite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.