--- title: "Avelia Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avelia Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/185515/Avelia/" page_type: "product" language: "en" --- # Avelia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Avelia ## What is Avelia? Communicate effectively with your team and customers regardless of the size of your business. An easy-to-use standard with all the features to customize it. No technical skills required! Take advantage of the essential functions for your activity (calls, messaging, call transfer, conferences, etc. ## What is Avelia used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avelia?[Manage this product listing](https://www.g2.com/products/avelia/claim_requests/new?auto=true) ## Avelia Overview Updated September 2026 AI summary Avelia provides telephony solutions designed for organizations of all sizes, offering features such as call center management, call monitoring, call transfer, IVR, and VoIP connectivity. Supporting deployment across major platforms and devices, Avelia enables businesses to manage and route calls efficiently, whether operating from desktops or mobile devices, through cloud and web-based interfaces. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avelia 5.0 (3) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €5 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.4 (698) Value For Money 4.7 (3) Value For Money 4.3 (678) Customer Service 5.0 (3) Customer Service 4.1 (648) ## Avelia alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about Avelia Overview ### What company size and specific industries is Avelia built for? Avelia is designed for small and midsize businesses, including SMEs. The vendor description does not name specific industries, so the product appears aimed at general business use rather than a particular sector. Features and Usability ### What are the key features of Avelia? Avelia offers call transfer, call center management, call monitoring, contact management, IVR, multiple parties, VoIP, and VoIP connection. These features support routing and transferring calls, monitoring call activity, managing contacts, handling interactive voice responses, and connecting voice communications through VoIP. Getting Started and Support ### What training and onboarding options does Avelia offer? Avelia provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Avelia offer? Avelia provides 24/7 live rep and chat support. These channels give users direct access to help at any time, with the support experience centered on quick assistance through real-time communication. ## Features AI summary Based on 2,215 VoIP reviews Capterra reviewers highlight these as the top priorities when choosing telephony software: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Avelia includes **VoIP Connection** and **Call Monitoring**, giving teams the tools to manage internet-based calling and review call activity for quality and oversight. However, it does not include **Call Routing**. Instead, it offers **Call Center Management** (**38%**), which can support broader handling of agent workflows and customer interactions. Together, these features help businesses maintain call visibility, improve service consistency, and support day-to-day communication operations. VoIP Connection 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Transfer Transfers live calls to other agents Contact Management Manage, organize, and store contact information IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Avelia 6 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Transfer: Transfers live calls to other agents - Contact Management: Manage, organize, and store contact information - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Basic €5.00 Flat Rate,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mohamed A. Home Accounting ### "It's good service..I recommend using it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2021 I recommend using it Pros Responsiveness of the team, ease of installation and use.. It's easy for all Cons The user interface is simple and clean, and I think we can still improve the aesthetics! Detail but it matters in the long term Start use now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ludovic M. CRM & Marketing Manager Marketing and Advertising ### "Bonne appli de softphone et package de solutions riche" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2020 Pros Facile à prendre en main, efficace, et des fonctionnalités intéressantes comme l'enregistrement des calls, facilement accessible par la suite - le setup est très rapide également, il m'a fallu moins de 5 min Cons L'interface utilisateur est sobre et épurée, et je pense qu'on peut encore améliorer l'esthétique ! Du détail mais ça compte à long terme Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Consumer Services ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Je recommande sans hésiter. Service top, application top et une équipe disponible Pros Réactivité de l'équipe, facilité d'installation et d'utilisation Cons Rien à signaler. Le logiciel correspond à ce que je souhaite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.