# FuelForce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FuelForce the right Fuel Management solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/18553/FuelForce/reviews --- FuelForce 4.3 (32) [View alternatives](https://www.capterra.com/p/18553/FuelForce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 13th, 2025 # Reviews of FuelForce Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tim P. IT Technician Transportation/Trucking/Railroad Used the software for: 2+ years ### "Monitor and generate reports on fuel usage easily!" April 25, 2019 5.0 Pros Software makes it simple to track and generate forecast reports on fuel usage for our fleet. The software itself is fairly straightforward to use for our end users. Cons Setting up this software was a bit tricky at first, though we were able to get the hang of it quickly. Review Source DK Debbie K. Transportation Specialist Defense & Space Used the software for: 2+ years ### "NAVFAC Washington Dahlgren" December 12, 2016 5.0 Training was provided for us on the multiforce fuel service. Whenever I have questions our representative Jack Twichell promptly answers with help and he is very knowledgeable. He helps us troubleshoot and then corrects any errors we may have. Everyone I have ever dealt with at fuel force has been pleasure to deal with. When the E85 tank was being implemented multiforce was great in helping with preparation and making sure we had everything on our end prepared for the install. Everyone is very knowledgeable about the equipment and always helpful with a great attitude. When we need repairs or something goes wrong I can call up Jack and he can usually help me troubleshoot I know what the problem is before I have a repair man come out. When we are in a pinch and the keypad isn't working we were able to have the part delivered directly to us and my mechanics were able to install it. Excellent customer service. Pros The ability of using it our self and not having to contact someone. It cuts down on downtime. Cons Some of the tabs are not user friendly. When you need to run a monthly report you go to fuel issues. When you I see fuel issue I think it should be a report on issues you have had not a monthly transaction report. Review Source RS Rohan S. FSV1 Facilities Services Used the software for: 6-12 months ### "customer support" March 31, 2021 1.0 can't get the product work properly. supporting team can't help solve problem. Pros it very sample system. easy set up. still be able to fuel vehicle even when the sensor go bad. Cons Pick up head sensor too big and won't last. the replacement won't. The service manager { \[SENSITIVE CONTENT HIDDEN\] } won't respond in timely manner. overall bad customer support. no respond when requested and no other option. Reason for choosing FuelForce think that fuelforce more easy to use. Review Source Response from Multiforce Systems May 11, 2021 Mr. Sos, I apologize for your initial, less than satisfactory experience with the automated fuel head sensors utilized with your CARB vapor recovery system and the inconvenience of a shortened battery life on two of the nozzle units. I know that these items have been addressed and replacement nozzle equipment parts were installed. It is our understanding that the nozzles are now working as intended. Checking with our Customer Support Manager today, he stated that both of UCIs submitted Support Tickets have been resolved. If some matter is still outstanding, it would be best to get that documented, so it can be resolved. If you would contact me directly, Keith Griesinger VP of Sales, KeithG@FuelForce.com, I can provide you and your team with the phone and email contact information for our California Sales Manager and our Customer Support Manager. WR William R. Coordinator Computer Applications Higher Education Used the software for: 2+ years ### "Florida Atlantic University review of FuelForce products" December 12, 2016 5.0 Florida Atlantic University has been using FuelForce since July 1, 2014. Overall the process of obtaining fuel at the University fuel pumps has been greatly simplified as we went from a person and a clipboard process to a complete 24 hour, 7 days a week process. Support has been very helpful and my hats to Damon Hahn, whom I have spoken with several times and he is the man that gets the job done. It is simple to download the fuel issues and process billing from the fuel issues. Review Source PD Peter D. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Software" January 13, 2017 4.0 Pretty good system, we aquired due to postal service bailing out of it. At time this system was our only source of tracking and monitoring fueling. Training is available, if offered do take adavatage of the training as it would have helped us use the system to the full extent. Pros Does what it is supposed to do Cons Has some inadiqicies but may be due to election of no training Review Source RS Rhonda S. Facitlties and Production Manager Automotive Used the software for: 2+ years ### "Happy Customer" December 12, 2016 5.0 It is a very easy software to use. I can manage it from anywhere. If I have a question or concern about the software, customer support has always been very quick to get it answered, or send someone out to fix a problem. Pros Very easy to navigate and pull reports from Cons The inability to take people out all at once. Review Source jS jason S. fleet maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fuel force" December 12, 2016 4.0 The system works very well. We use it on a daily basis. We operate a fleet of 175 plus trucks. This system works for all fuel recording for CNG and Diesel fuel sales. This has allowed us to streamline systems to make us more efficient. Pros Easabilty Cons Cost Review Source MM Mary M. Shop Adminstrator Construction Used the software for: 2+ years ### "Best product ever!!" December 12, 2016 5.0 We have never been so happy with a product like this. We love the fact that we can get up to date information. Giving us a perfect chance to get the most accurate budgets possible. Pros Very user-friendly Review Source JY Jason Y. Operations Manager Construction Used the software for: 2+ years ### "Outstanding Technical Support" December 12, 2016 4.0 I was having problems with the system reading the cards, with one call my rep helped me diagnose the problem and within 3 days I had received a replacement part that fixed the problem. Pros Easy to use Review Source BB Brian B. Fleet Manager Farming Used the software for: 2+ years ### "POSITIVE ATTITUDES AND GREAT CUSTOMER SERVICE." December 12, 2016 5.0 Every time we have had an issue with the system, the customer service was great at getting us to the right people to take care of the issue or issues. We are very happy with our system and service. Review Source KD Kimberly D. Used the software for: ### "FuelForce is awesome" December 12, 2016 5.0 Very easy to use and helps me with my monthly projects! Customer service is good, quick, and responsive as well. Review Source RH Roy H. Operation Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fuel Force" December 28, 2016 5.0 Customer service on the phone is great, prompt phone service and solving the issue with the location fuelforce system Review Source AB Al B. Business Process Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use site" December 28, 2016 4.0 The site is very user-friendly and the support service is great. I use the site almost every day to run reports. Review Source JS JOSEPH S. Joseph Sammarco Government Administration Used the software for: 1-2 years ### "USER FRIENDLY WEB EXPERIENCE | PROFICIENT STAFF | FUNCTIONAL" December 13, 2016 5.0 From beginning to end the process of implementing Fuel Force at our location was excellent. The Fuel Force website is very user-friendly and simple, and the employees are knowledgeable and able to assist. Pros It works. Cons Connectivity issues, although uncommon. Review Source PG Patricia G. Billing Coordinator Oil & Energy Used the software for: 1-2 years ### "Billing Coordinator" December 12, 2016 4.0 We have a large fleet with many technicians and it is an easy process for all to use. The reporting in quick and clean. Pros quick and clean transaction reporting Cons Sometimes the downloads don't always go through and you have to run again Review Source RF Ryan F. Director of Business Operations Automotive Used the software for: 1-2 years ### "FuelForce has changed our business" January 6, 2017 5.0 FuelForce has allowed us to track, monitor and allocate expenses for our fuel distribution with more reliability and accuracy that ever before. Not to mention we are a heck of a lot faster doing it. Being able to assign employees to departments, limit their fuel usage by job type and then quickly sort and expense the fuel has been a true game changer. Everything we did before FuelForce was guesswork and assumption. That is a thing of the past. Pros Downloadable docs, assigning employees numbers and fuel limits Cons We have had trouble adding new employees, Review Source RS Randy S. Asset manager Construction Used the software for: 2+ years ### "Works as designed!" December 29, 2016 4.0 The program works exactly as expected. There are rarely any issues with it. I would recommend for any one in the market. The software updates and support is a little pricey. Pros Keep a track of everything so I don't have to. Cons Software updates and support are expensive Review Source AB Amy B. Administrative Assistant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Fuel Force Review" December 29, 2016 3.0 I have one location that has polling issues. We have had the line checked and quality verified but issues have continued. I stopped receiving data download e-mails a few months ago for no explained reason. Customer service did tell me how to easily find my downloads on the site so that has not been an issue. Pros Straight forward process for collecting and retrieving data Having access to data from anywhere I am working Cons The polling issues Review Source jM jenna M. Delivery Coordinator Utilities Used the software for: Less than 6 months ### "ease of use is amazing" December 12, 2016 5.0 Our drivers tell us that this is the easiest system they have ever used. Here in the office, the system provided utmost accuracy and ease of use for billing and tracking purposes. Great system and great value for the money! Pros efficiency, ease of use, accuracy Cons readings are in gross gallons instead of net gallons. It would stand to reason that as most companies bill on the net for gallons, that the system provide gallons in net for the readings. Review Source LG Louie G. Manager Oil & Energy Used the software for: 6-12 months ### "Partridge Sibley " January 10, 2017 4.0 Have been working with the system for 6 months now and haven't had any issues. It separates 3 companies bill with numerous trucks from each company getting fuel. All fuel issues have been correct. The software had been helpful as well, being able to add trucks and drivers when we need to and running fuel mileage reports as well. Pros Being able to run mileage reports Cons Nothing so far Review Source JM Joel M. Project Manager Oil & Energy Used the software for: 6-12 months ### "Didn't like how it assigned fuel usage." January 6, 2017 3.0 The system was all right, but it was kind of hard to figure out. I wanted to have fuel tied to the pin# instead of the vehicle, but I never able to. Pros It did keep up with fuel usage Cons Hard to figure out. Not user friendly Review Source JS Jessica S. Accounting Construction Used the software for: 2+ years ### "Very pleased" December 12, 2016 4.0 Very easy to pull necessary data, especially for tax returns on our diesel fuel! Helped us tremendously for a particular lawsuit by the amazing tracking details this program provides Pros The details the data provides Cons Can be difficult to download CVS file Review Source AS Alberto S. Transportation Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "FuelFrorce is Easy and Efficient" December 12, 2016 5.0 The ease of use for FuelForce makes it a breeze to tabulate fuel usage at our school bus location. I definitely recommend to anyone who needs to manage fuel usage. Pros Ease of Use Cons There is nothing I want to list here it is a good program. Review Source BB Brian B. Controller Construction Used the software for: 2+ years ### "Reporting Feature!" December 12, 2016 5.0 Call support is great. I still don't get an email confirmation when requesting a report. Call backs from customer service are timely and answered my questions. Pros Customer service Cons Reporting feature. Review Source JB Jhon B. Used the software for: ### "Great product, support needs improvement" December 12, 2016 4.0 We have had the product for a year, it is great until you have to deal with support. It takes a business day to respond, then you answer the question, then another day to respond. Simple troubleshooting took 4 business day, in an occasion a part was required, it took 3 weeks. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.