Who Uses This Software?

Enterprise teams (not just project managers) that need to manage all their work (waterfall, Agile, or otherwise) in a single, smart, connected location.


Average Ratings

677 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Workfront
  • www.workfront.com
  • Founded 2001
  • United States

About Workfront

Workfront is the first modern work management platform that breaks down the barriers of getting work done and orchestrates and accelerates work in one place. Workfront manages projects, and integrates tools, teams, and entire enterprises so teams can collaborate, manage assets, and get visibility into every aspect of their workflow. At its core, Workfront is built for people, helping them do their best work so enterprises thrive.


Workfront Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Capacity Management
  • Data Visualization
  • Demand Forecasting
  • Drag & Drop
  • Employee Scheduling
  • Filtered Search
  • Resource Allocation
  • Skills Tracking
  • Utilization Management
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Workfront Reviews Recently Reviewed!


Sys Admin User

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -The ability to customize the software to fit within your business operations. It's not a one size fits all where you have to modify company operations to fit within like other PM software.

-The reporting functionality and the ability to build custom reports

-Once you learn how to use it and get to know the intricacies, textmode is AMAZING! It allows you to build very custom reports, templates, fields, calculations, etc. to meet the needs of your business.

-The support team is great! Having a dedicated support contact with standing weekly 30-minute meetings has been very helpful. Additionally, the "consulting hours" come in very handy when there are items that myself or other system experts within my company can't figure out because they are able to use their knowledge and expertise to get us what we need.

Cons: -We submit enhancement ideas or tickets to the product team and feel like they always just get lost in the shuffle. There are a lot of things that we could use but I guess other companies or Workfront don't see the value so our ideas are very slow to be added to their Product Roadmap or come to market.

-It's not the cheapest on the market, that's for sure.

-There is somewhat of a learning curve for new employees at my company trying to learn the software just because it is SO powerful.

-There could be better integrations, specifically with Git.

Overall: We use the tool to manage all website development projects (tasks, assignments, schedule, LOE, performance reporting, team management, etc.) time logging, Agile burndown, Kanban, employee tracking, and billing; pretty much every aspect of our business.

Capterra loader

Workfront makes managing projects easy with strong training, support and reporting features.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.

1) I find it very intuitive for users to use

2) It is easily customized based on the needs of your users

3) The reporting feature is worth the price of admission itself

4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across

5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings

6) The Community area is a great place to share ideas and ask for help from other users

7) They are constantly making updates and improvements to the tool

8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.

We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Cons: Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

Overall: It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.

Complete and powerful PM information system with some areas to improve

Oct 22, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform. Our main aim using Workfront is to manage the capacity vs workload of our department and to be able to forecast the demand. Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical task between multiple projects at the same time (which happens when several campaigns overlap). There are other points to improve (see Cons below), but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

Pros: Logging hours is not painful (as it actually sounds), there are several choices to input them and it's quite easy to get used to the habit. The collaboration features are very good: comments, sharing if documents, approvals... Work requests via assignments are clear and provide accountability. Integrated document proofing and versioning is a must for any creative department and this one works really well. Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Cons: Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information. Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information. Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system. Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

Workfront Great for 'Doers' to monitor their KPI's

Dec 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product!

Pros: This software works great to track your KPI's and to update and monitor your progress on any assignments that are assigned to your and projects you are working on. For simple to-dos and assignments and tasks, etc. it's really effective with a pick list of choices to choose from to update the status, upload files, log hours work, comment, etc. and inform business stakeholders requesting on the progress of a given workfront request. For more thorough projects, it is very detailed and shows the workflow broken down if you know how to set expectations with Project Management tools following the process of PMI (Project Management Institute) or that of the project management profession itself and along the lines of the PMP; such as float and slack time, dependencies on tasks for deliverable's, critical paths, etc. Honestly it's a great tool and I highly recommend it. I use it daily and as long as you take the time to learn and use the tool lit'll help your organization and employees to better manage their workloads in Workfront. For me, it helps track my KPI's and deliverables for various stakeholders and business leaders.

Cons: It can be a bit complex at first, especially if you don't have any training. Like anything newly learned, it takes time and if you're not experienced with project management software you may find yourself in a bit of frustration using it.

I was hesitant, but I'm a believer

Aug 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Workfront is quite versatile for tracking projects and larger workflows. We use it for individual projects, ongoing work efforts, and even tracking ideas for future development. Other areas of our business use it as a request queue as well, which helps us to put in requests with our communication team and even log suggestions for office improvements. A decent (but not mindblowing) reporting suite with text and simple graphic output helps share status updates.

Cons: The reporting suite could allow for a bit more freedom; it feels slightly stilted when trying to use it. I also was not a fan of the option to have the software tell you that you're on track or behind. I prefer to assign the status myself as I'm involved with the project more intimately and have more of the big picture. Fortunately that's easily changeable in the project settings. The real cons are honestly self-induced. The temptation is there to track all the minutiae of every little bit of the project. And you certainly can... but it ends up being counterproductive as you spend more time updating than doing. Keep your items lofty and you'll avoid that trap.

Overall: I'll admit... they sort of had to drag me kicking and screaming into using Workfront. I feared that it was going to be one of those things where it took more time to document/track what you're doing than it took to actually do it. Fortunately that turned out not to be the case. We've found a good balance between tracking things and not having to "feed the beast" all the time.

Workfront Review

Oct 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about Workfront is the visibility it gives to employees and project managers as they navigate a workload from week to week. If 10 people are working on the same task, they can communicate through Workfront channels with respect to questions, concerns and updates. And everything is documented. So, if a conflict arises, we can just go back through the Workfront thread and see what happens. Documentation is so important, especially when you have dozens of projects going at one time.

Cons: It was tough to learn. After a year, I still did not feel like I had it figured it out. The workload queue setup felt wonky to me and I would often grab work from the wrong places because things weren't clearly marked. Also, and maybe this is on our company's IT side of things, it seemed to crash with a certain frequency, or would not normally be available.

Overall: We have dozens of projects every day, with different employees in different capacities working on them -- project managers, team leaders, supervisors, editors, writers, graphic designers, proofreaders, strategists. Everyone's input and progress can now be corralled in one place. We have a clear window view in to how the project is going and who might need help with what. Everything is documented in one thread so there is no hiding from a mistake or missed deadline. We can take people outside of the task, like our Legal Department, to get their insight on certain matters.

Robust and Flexible But Missing a Few Critical Things

Sep 03, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very configurable and encompasses the best of both worlds: the traditional project management structure (the project has a life of its own and contains many different kinds of objects), along with lighter object-oriented workflow (comments and approvals associated with specific documents). My product team is very responsive and I've had really great experiences with the remote consultants and help desk. Service is really excellent.

Cons: Given the crazy pace of my daily reality, I wouldn't mind a slower rate of change on the product itself. Change is a good thing, and most of them are good, but it changes so frequently that it feels like my team just gets used to the new features and ways of interacting with the product, and then it changes again. Among the things I like LEAST: -it is impossible to expose the actual file name of new document versions. I can't understand why this is so hard. It should be an option to keep your file naming conventions that are relevant to other systems and are relied on by many users, and still take advantage of the versions features. -you should be able to be notified when there is a new version added. Again, this one baffles me. - You should be able to mark a communication URGENT somehow, or set a recurring reminder that can automatically nag people for a response.

Recommendations to other buyers: A lot of vendors say they have 'workflow' capabilities, even if it ONLY the ability to comment on a document. Make sure you know what a full project management product is, and then look at all the permutations. Pay special attention to the important details that it is critical for you to be able to customize. For example, if email notifications need to have a customizable message or subject line, ask those questions. Also, what recourse do you have when the system goes down (which happens). Absent having a full local copy of your database, you should at least be able to send yourself the current active projects lists so that you are not TOTALLY dead in the water during an event. Basic contingency planning becomes extremely important.

Wonderful way to track your work, communicate and report on almost anything you can dream of.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The work tracking, communication and reporting capabilities. Reporting is a misnomer because it's more of a screen view that allows you to dive deeper into the report and the objects in the report. The Communication methods of being able to comment on objects and allow people to respond via email and still append the reply as a log in the object has been a big win for us. Even naysayers now love the product in our organization. The reporting is so powerful I instruct users to develop their dream scenario and I can usually deliver what they want.

Cons: From time to time it can get glitchy. They've made great improvements on this over the years and I've had the same issue with other products too (i.e. MS Project used to crash on me once a day). But for the complexity of the product and all the functionality it delivers, it's a very small percentage of time that this occurs.

Overall: It allowed our IT department to go from 5 products to track our work (ITSM, Assana, TFS, MS Project, and Spiratest) to one product where we use it for our Helpdesk, Projects, Agile Teams, Test Cases, and results, and many many dashboards and reports to gauge how we're doing. Now we're able to track our work and if the work belongs to another team we can pass it along without having to recreate it in another tool. The communication function is also been a success for us.

Using Workfront has made us better.

Apr 22, 2015
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface and usability of the product is second to none. We've been using the software since 2009, choosing it because of the easy-to-use interface. The product has gone through numerous redesigns of the interface, and things have just gotten easier with each release. Our users really like it, and there is a quick turnaround in terms of getting started and using the product. The functionality of the software also gives us more than just a shared Gantt chart for projects. It really has given us the ability to manage all our work and be more productive.

Cons: The vendor assigns customer success coordinators (CSCs) to each customer which is basically an account rep. The company itself has gone through various leadership changes, and as a result there has been many reorganizations of the staff. As a result, we have had many different CSCs and really have not had the opportunity to get to know our representative and our representative getting to know us well. Everyone has been great, but the inconsistency on account reps gets frustrating.

Recommendations to other buyers: There are many different products out there and many of them have the same type of functionality. It really is a matter of getting into the system and trying it out to see what is the easiest to use and what your users will want to use and bring them the most value. When we evaluated products, we negotiated extended demos (some for a fee) so that we could get into the products for a few weeks and really see if we can pick it up easily, if our users will pick it up easily, and if it will provide us the functionality we need. My recommendation is to try and get extended demos to really get into the software and try using it for some of your real life projects. Seeing a vendor led demo or online videos only get you part of the story. Getting in there and getting your feet wet gives you the rest.

My experience with Workfront has been fantastic.

May 01, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely intuitive, very interactive and intelligently designed. It supports the many different approaches to work management and is highly flexible. The API also provides endless opportunity for enterprise integrations. The reporting is very powerful. The training offerings are extremely useful. Quarterly roadmap webinars provide administrators with a great overview of future functionality. The vendor is great to work with. The sales reps, client success consultants, delivery consultants, trainers and support staff are all very helpful in working through issues until they are resolved. Progress on requests is highly visible through their requests interface. The response times for all types of requests, whether direct email or within the support site, are responded to in a timely fashion.

Cons: I least like the fact that the product was rebranded. I also do not like some of the limitations of the amounts of data that can be reported out of the system. While the reporting interface is very powerful, the application struggles to provide reports when large amounts of data are being reported on. The sandbox environments are very slow, which results in very little use of them. If they performed well, they would be used much more by our users and administrators for testing. Regarding the vendor, I sometimes feel like there are known issues, bugs or limitations within the software that should be addressed.

Recommendations to other buyers: Be sure to plan and communicate far beyond simple project and portfolio management. Have a thorough understanding of both the short-term and long-term goals and be sure to thoroughly explore solutions before proceeding with purchasing the application.

Top-notch enterprise/corporate project management software solution

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workfront is the total package. Where do I start! The extreme customization of the platform that can be done on my own is excellent. I have been able to tailor our request intake forms to be exactly what I need it to be and gather all of the information needed to complete our projects. In addition to that, one of my favorite features is the proofing tool. You can proof nearly any file type you can think of, you can annotate proofs and utilize automated workflows to take the guess work out of determining who's next in the review/approval chain, and you have a solid "paper trail" regarding who is providing the approvals and when. It makes my life much much easier!

Cons: This is one of those pros that is disguised as a con. Workfront is an incredibly robust system and that makes getting 10/10ths out of it difficult. There are so many things that can be done, but it is very hard to exploit it for what it's worth. To get the most out of your instance of Workfront, you really need to have at least one person solely devoted to being a system administrator. Someone who will be able to spend the time necessary for learning and implementation.

Overall: Our experience has been amazing. We have one system to take in all requests and it allows us to track every detail of our projects and keep things on track. If I had to find a project management tool all over again...I'd still go with Workfront. Every time.

From a constant stream of chaotic, seemingly unstructured requests to a streamlined intake of work.

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has broad functionality and follow typical project management flows and tools such as agile and different project views.

It is rich enough to run complex projects and you can simplify it to make it easier to use for users that have no or limited project management experience.

The system administrator can do most, if not all, configuration so you keep control of the system in-house without needing consultancy.

I particularly like that you can report on all fields in the system, even against custom forms, so if you have a non-standard project need you can report on it.

Cons: Out of the box there are no templates or workflows, which means you start from scratch. There would be nice to have had some basic flows to start with.

Some of my colleagues in the marketing team found the broad functionality, needing to access different screens to do different work, quite intimidating. This can be solved with custom dashboards, but as a project management tool designed for marketers (who don't usually have project management training) having an out of the box 'simplified view' would be good.

Overall: Having a singe route for the marketing operations team (our internal agency) to take in work has created more structured, more consistent intake so work can be assessed more easily. It has completely stopped requests getting stuck in peoples email inboxes or sent to the wrong person.

We now also have greater visibility of projects and requests. Can asses the type and volume of work so we can schedule resources easier and plan for future recruitment better.

Capterra loader

Workfront Leading the Frontier of Web-Based Project Management Systems

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well-designed

Continual Updates from Workfront instead of waiting to fix problems

Ease of linking projects with cross-predecessors

Managing Workflows

Reporting

DAM

Engaged community with other Project Managers to discuss best ways to utilize Workfront

Integration with other platforms

Cons: I am interested in almost all that Workfront has to offer, but to have everything it can do can be cost-prohibitive. My company has utilized other platforms, that may be less efficient and harder to keep everything consolidated, simply because of the additional cost of utilizing the feature in Workfront.

Overall: Workfront is a great web-based project management platform. It is well-designed, and the company continues to make updates to improve it's platform and does not just sit on their hands for one annual update.

It is very easy to link projects, manage workflows, the reporting is intuitive, and much more. In addition, asset management is streamlined with ability to house documents within projects, or as my company does for larger programs that span multiple projects, create an actual Document Repository project that can be used across multiple boards.

The community is very engaged and admins and project managers can speak together to help figure out the more advanced parts of the platform and how to help arrive at the endpoint your are searching for, wherever possible.

They have phenomenal integration with other platforms, with options to have full DAM and more, but each add on increases the price (naturally).

Even as they develop, they tend to have beta areas and accept feedback to continue to improve before they launch something that would impact the entire platform.

Powerful PPM cloud-based tool

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a really cool tool. There are many features and so much functionality available. The best thing is the ability to collaborate within the system. Using static project management tools like

project can cause issue with static information or mulitple versions of a plan floating about, but with a tool like this one, you have real-time project data. You also have the ability to capture custom data and the best feature is the ability to report on this data real-time.

Cons: There are a lot of features, functionality and configuration in this software. It provides solutions to so many problems and provides value, but you MUST have super users and sys admins to help maintain support and user adoption. This is not something that is easily onboarded in a day or two. It will take careful and thoughtful planning to configure, onboard, train and then support.

Overall: Data! It provides the ability to capture so much data and then visualize it via report that it changed our organizational culture from rear facing to forward facing. We now make decisions that can impact future outcomes opposed to reviewing what happened last quarter, which we have no control over now.

Workfront is our way to success in Project Mangement even if it more expensive than other competitors

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We are using WorkFront for about 2 years now and is very pleased with the functionality and feature set it provides to meet our needs to manage Workfront takes time and effort to implement, but anything worthwhile should. Workfront's team has been very helpful to us and really cares that we earn a win for our team. I am an end user of Workfront within teams. Workfront helps me keep on track with all my work, tracking progress and deadlines to ensure all work is delivered efficiently and on time.

Pros: Customization and Small Duration to be built and including good tools for Project Management In case of owning a lot of tasks on daily basis: Workfront is the best for monitoring and follow up Including all the required Reports for Top Management Very Good Support Team Always upgrading and adding new features and reports

Cons: I couldn't reach how to automate prioritizing projects and assigning project, I am searching for this feature currently Company should have a process before using this software else it will not add anything to the work flow Higher Cost than other simpler software's companies Hard to get team members to update data consistently, which impacts project status/reporting

Key for keeping a project on track

Feb 08, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Workfront has been critical to our projects moving forward. It's customizable for both large-scale projects and individual, quick tasks. As someone who manages projects at a high level, Workfront allows me to see where the project is in development, who is responsible and if there are any problems that need to be addressed.

In a client-facing role, I can quickly see if a project is on track for the agreed-upon timeline. The ability to tag internal task owners with questions and notifications is also critical.

There are also key functionalities that allow for projects to be submitted and approved through the program as well, then export hours at the end when we look back on reporting on resources.

Cons: There is a learning curve that comes with all of the features of the program and you have to ensure your project management team is trained to use them.

A very small criticism is that the Notifications button is very small so sometimes you don't notice if action is waiting on you if you're tasked with many projects within Workfront

Overall: Workfront is our exclusive project management software. We manage client-facing as well as internal projects using it. We also submit new projects through it and report hours on a monthly basis.

I think that Workfront is a very innovative system - I think there are some missing pieces too.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that Workfront is pretty easy to navigate, I also like the new front with integrations coming into play. I like how easy it is to do reporting and leverage reports into dashboards.

Cons: I do not like the lack of ability to customize user instances. I would prefer to hide everything that a user does not need to see or use to make it way more basic. Right now, the system is not structured to do this by user only by group or permission settings. I think it's also annoying to have current-pending projects not be an option to show on the legacy gnatt and it's a pretty easy feature. I'd also like to see more development with roles and skillsets not the basic settings for primary and secondary roles. I'm happy to hear that the help desk will be restructuring requests going to specific topics such as reporting. I have used the help desk before and have found it frustrating that the consultant I am assigned does not have the knowledge to address my concern/question and I get passed along through the pipe until I reach someone who can. I'd like to see development in reporting more.

A Workfront end user to be allocated work and track progress.

Sep 09, 2015
5/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The overall interface and system is very intuitive to use. One of the most effective parts has been the clear segmentation of each project into separate tasks with individual deadlines and approval steps. This has helped with allocating the best person to work on each task which has resulted in the whole team working more efficiently. The approval process is a useful feature that allows the correct senior staff to confirm the work is complete and has been checked. Additionally, Workfront have been very helpful in implementing suggestions to make the system work better for us and our working processes by implementing suggestions for new functionality. They have also been very proactive in training and getting feedback for new ideas to make the software even better.

Cons: Setting up the system has taken a very long time to implement within our business. I understand this is mainly down to the speed at which our business incorporates change and that Workforce has been integrated with existing systems and software we already have in place. The resourcing tool has not been ideal for our working practices and we are needing to do further work before this tool can be fully used - but Workfront are working with us to implement new features that will enable us to use this in the future.

Recommendations to other buyers: Keep it simple. Break things down, but not too much... the system allows for every possible combination as it is very flexible, but we have seen issues with making tasks too detailed, resulting in workflows that are not generic enough to be re-used. Think through the steps and work processes you are trying to track and how they are broken down into manageable and similar sized sub-tasks. Training for users is really important. Our biggest learning curve was identifying how, why and when to use the features, how to mark progress etc has been key to the whole team working coherently.

Robust project management software - almost too robust

Feb 06, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Fairly clean user interface; modern look and feel, with an almost "social media-esque" based interactions in the Updates tab for each project. Proficient and efficient tracking and management of jobs, with the ability to assign each team member to their respective task(s).

Cons: The biggest issue our team has encountered is within the proofing process. There are almost too many ways to upload and submit project files that need to be sent to the Proof stage. Three different people could upload a proof in 3 different ways - and/or in 3 different areas. (Examples: in the Documents tab in the main project; in a Task area for a different subtask; through the sidebar on the right side of the page, where use can click "Ask for Approval", etc.) That's meant to sound confusing and brain-melting, because that's how it often feels in trying to simply send a file for approval and, in turn, receive feedback. We also find ourselves needing to "tag" basically anyone and everyone who MAY be associated with the project. Just in the hopes they'll actually receive the Updates and/or notifications.

Overall: Based on what is written in Cons above, one can see that using Workfront can be a quite frustrating experience. But, once you learn to customize and streamline the software to fit your department's specific needs, it is pretty efficient in helping our workflow.

The product works great, nice company to work with

Sep 01, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What really differentiates WorkFront from the competition is how well it communicates with the project team as changes are made. Basic reporting is almost trivial - I create reports and extracts for people while they wait. We can schedule reports and automate the communication of critical information. It also provides the project structure we need to model our portfolios, programs, and projects - that helps us keep clear lines of responsibility in projects.

Cons: It is not the strongest role-based infinite capacity planner I've seen. It does a great job of user utilization analysis, but not role-based capacity planning. There are also some data objects that cannot be reported on, which just means we have to get creative.

Recommendations to other buyers: If you are evaluating project management software, be sure to compare like with like. With WorkFront, you get portfolio and project management, you get automated status communication, a simple-to-use reporting engine, integrated timesheet functionality, and out-of-the-box support for Agile projects. Be sure that what you compare WorkFront to has those features too. Also, consider the impact to the culture of your business when the level of communication about projects - all the good and all the bad - increases. If you have PMs who like to keep secrets on their projects, they may not like the increased visibility WorkFront allows. There is a cultural impact of making project progress and status information more readily accessible, so be sure your business is ready to have a transparent project environment.

Happy so far!

Sep 18, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy to use and most of tools provided are easily used or ignored if your companies processes and workflows don't need them. The Workfront consultants we've worked with so far have been great. They're all accommodating and want us to be successful. And the resources we can look at on our own without needing to talk to someone are also pretty great. The videos or schedule training sessions are helpful in giving high-level overviews of the software and how things work. The company also pushes upgrades to the software on a regular basis. I've seen several great improvements come across that tweak how easy it is to do things in the system.

Cons: Lot's of small nit-picky things. There are bugs here and there but they've been pretty minor and solved by the Workfront teams pretty quickly. The help articles are less helpful as they're fairly generic and don't specifically describe what fields will do/won't do. A lot of that has come through trial an error. Example, there's a required field for Group when you set up a project in the system. The Help Article alludes to this helping share access to the project with that group. Come to find out, this field doesn't do anything at all. The tool has just been upgraded and improved a couple times and the help articles aren't up-to-date to tell you any of that.

Recommendations to other buyers: Workfront is definitely not going to be the cheapest solution for you. However, of the 25+ different vendors we looked through in 2013, this was the best choice for adoption across the agency. That was more important than getting a cheaper product that would require more training and support time. Definitely evaluate other products and see which ones provide you the tools you need and will be adoptable across your company.

Workfront offers incredible flexibility and reporting

Sep 28, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I absolutely love the user interface and the ability to customize layouts to display exactly the information my users need to get their work done efficiently. Allowing field editing inside views and dashboards is pure genius. Creating custom forms is easy and gives me the flexibility to collect all of the information needed for tasks, issues, projects, requests, etc., and the ability to update these as my company evolves. Reporting is very powerful and we are now using charts and graphs to quickly identify projects and tasks that need attention. Customer support and other services like training, webinars, consulting, user forums, etc. are all top rate. LEAP 2015 was truly impressive and I highly recommend attending LEAP 2016 (I know I'm looking forward to it!)

Cons: Nothing major comes to mind. There were a few UI-related features that I felt were missing, but the most important ones (to me) have been addressed. Occasionally there are some minor bugs after a software upgrade, but they are always fixed very quickly.

Recommendations to other buyers: Ensure you have someone who has the time to learn the system and administer it properly. The software is very configurable and spending some time optimizing it for your business processes will increase adoption and value. The software is great, but it's important that everyone uses it properly, which means a good understanding of requirements, use cases, etc. should be made before implementation.

Growing and Learning into Workfront

Sep 08, 2015
4/5
Overall

3 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being able to track the approvals on a document is amazing. Prior to Workfront we were keeping track of this via emails and CCing everyone and their supervisors to get responses. Now the system says in "black and white" where approvals are at for all of our documents. I also really like the ability to re-assign tasks to team members on the fly when someone is out sick or preparing to go on vacation. Since I am one of our system administrators I have access to the help desk and the service I have received for the few issues I have submitted has been attentive and friendly. I also like that Workfront encourages their customers to submit product ideas.

Cons: I'm still learning the product - I'm by no means an expert at this point, but one of the items myself and my fellow admins have been struggling with is the process of developing templates and learning/teaching resources for this are limited. If this aspect of the product was a little more simplified, we could be even more productive.

Recommendations to other buyers: 1) Make sure your process flows are well-documented before purchasing any product like this. If you do not have your processes mapped out, this tool will not be as beneficial to you right away. 2) Take into consideration upfront who will be using this product in your organization, and understand how you will be supporting new areas of the company/employees that use the tool. Does the product make it easy for you to do site delegation in the fashion your company wants to do? 3) As part of your evaluation, consider how much time your implementation team has to dedicate to getting your product set up and getting educated. Our experience with Workfront is that they required us to be educated at a certain level about the product before they came on site and it was very valuable, but you need to ensure you are willing and able to dedicate this time.

Great project management tool that consolidates all needed information.

Jul 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: When a whole team is using this tool it allows for seamless progress without having to send mundane and repetitive emails throughout the day. You can track progress, assign tasks to people, upload documents, fill out necessary custom forms and then generate reports from said forms and tasks. It's easily customize able so you can manage and alter templates; also you can mess around in Sandbox which will allow you to try and "break the system" without harming of the already completed work. There are a lot of tools that I've yet to discover in WorkFront, but the live updates that are published company-wide is a great indirect communication tool.

Cons: WorkFront can be very slow to update and laggy. Once a template exceeds the 400 task mark, the overall program will start to slow. Also, when altering dates the program can be very slow to update and sometimes I'll need to "Recalculate Timeline" just to see if my edit had saved. I've also heard that it is quite pricey for my company (even though I don't pay for it personally), Smartsheets I've heard is cheaper.

Easy use & easy adoption

Oct 20, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The Workfront system is great and is pretty intuitive to use. I've had folks around the office call it the Facebook of project management tools and it is to some degree. If your users can use Facebook, they'll be able to figure out how to use this system. The greater burden will always be on your plan license users (hopefully your project managers) to learn the ins and outs of what they can accomplish with the tool. It has a lot of features and can be customized greatly.

Pros: Lots of features and can be customized through the use of custom forms, custom intake processes and reporting tools that allow you to pull pretty much any piece of information you want to see. These reports can also be tailored to specific user groups so they see just what you want them to see or what they have specific access to see. Tasking is handled pretty easily and is aggregated for each user on their My Work page. Depending on work style and workload (# of tasks) I'd highly recommend educating folks to keep their Working On area clean and only pick up new requests as they can begin working on them.

Cons: The current iteration of the resourcing tools need some additional polish. The tool is currently built in flash and per discussions with some consultants there are 2 separate flash pieces that don't always talk to each other very well. We're waiting on additional upgrades the company is planning on making to see how we can best utilize these and report on the information they collect. There's a great grid report for showing availability across users and job roles but it is also built in flash so it's not customizable - it would be extremely valuable if it were something you could tailor and customize while retaining the grid view.

Workfront has really improved the way we work and helps get things done.

Nov 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We started our PMO in 2009, needing a way to get a handle on our project intake and help define our project management methodology. We purchased Workfront (formerly AtTask) back then and have been happily using it ever since. The initial implementation was quick. Getting the system configured and putting users in there was the easy part. Being a new PMO and going through the motions of defining our process was the hard part. Workfront made it a little easier because allowed us to have a starting point and the basis of best practices. The tool is easy to use, so flexible, and has really improved the way we work. Its been so effective for us at the University that usage has expanded from just our Technology department to 5 other groups and that number keeps on growing. The technical support has been great when we needed it, the company has listened to customer's suggestions as well as trends in the industry, and the adoption for the tool has been steady, really becoming an essential tool for every day work. There are many PPM tools out there, all doing much of the same core functions, but Workfront has the edge when it comes to usability. Things in the software just make sense, and work. Its that simple.

Pros - The system is highly configurable, can match your process and methodology - usability is top notch. The user interface makes sense and is easy to get used to - if you've thought about it, its probably in the software. If its not, you can request it and be sure that the company is listening and it might make it into the next release. - manages much more than just projects, it manages all of your stuff.

Cons - The company has gone through immense growth in the last 6 years so there has been instability in our customer support success manager, (not the technical support). We've had several different of these account managers over the years. - the license price changed as the software grew and caught us off guard (although the company was great and negotiated with us and was very accommodating - there is an API that allows you to connect and integrate other software into the tool, which is great, but there isn't great documentation or training on how to do it for beginners.

Great Project Management software with improvements on the way

Nov 21, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.

Our main aim using Workfront is to manage the capacity vs workload of our department and to be able to forecast the demand.

Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical task between multiple projects at the same time (which happens when several campaigns overlap).

There are other points to improve (see Cons below), but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

PROS:

Logging hours is not painful, there are several choices to input them.

The collaboration features are very good: comments, sharing if documents, approvals...

Work requests via assignments are clear and provide accountability.

Integrated document proofing and versioning is a must for any creative department and this one works really well.

Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

CONS:

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.

Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.

Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.

Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

Customization ability is a blessing and curse, but overall blessing

Apr 11, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Workfront can be integrated with other systems you already use for maximum cross-functioning. Also the reporting and metrics are out of this world, I've reported on things I didn't even know we captured.

Cons: WorkFront does has it's limits and some of them are only found after you start diving deeper into the system. Also it can be hard to find where some things are, seem to be a little hidden. Also some features don't exist that should.

Overall: My team uses WorkFront exclusively to manage roughly 4000+ projects a year. I absolutely love that the system is so robust that we can built and customize it to anything we desire. However the ideas we have sometimes are so grand that we find ourselves running into new problems (high class problems). Fortunately the WorkFront Support team is amazing and they assist whenever we run into a pickle. They even provide better ways for efficiency and easier solutions

Recommendations to other buyers: There should be a way to have document comments appear on the project or issue level. Issues that have been converted to a project should no longer be able to be commented on or edited, this way project managers don't have to monitor them after moving on.

We are using the product in an hospital environment for 4 years for every kind of project.

May 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very high communication capabilities: very advanced tools for designing and customizing dahsboards.

Strong capabilities in defining customized forms (custom data)

Vey advanced API interface (we used them to interface Workfront with 4 different products)

Powerful setup capabilities which are really great.

The product is very felxible and can match any kinds of project types.

Cons: The learning curve is quite high if you want to take benefit of all the powerful capabilities.

The product has currently two GANTT charts (a legacy one which has an advanced graphical designer built in Flash with no evolution, and a new one in HTML). The new one is simple and promising but needs further graphical enhancements. There are on-going implementations.

Overall: We could register all projects in our institution and could supply dashboards to our top management.

Great for managing tasks, set up can be time consuming

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Overall, the pros of having a SaaS that provides me a task "to-do" list every day outweighs the time spent up front making sure projects are set up and assigned out correctly. Visibility into an entire team's work load is a major plus as well.

Pros: Very useful for managing tasks once projects are all set up. I generally have at least 100+ different tasks that I'm working on at any given time, so being able to sort and organize by the day they are due and have that view is a lifesaver. The calculated allocation is also useful to see if it is even possible to accomplish everything in a given work week.

Cons: If you have a project to set up that doesn't follow a template, you will spend A LOT of time getting your tasks, milestones, etc. all set up and assigning the work out. It can also be cumbersome to modify task due dates if they change.

Workfront is a robust, project management beast - almost to a fault

Dec 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Previously, our marketing team used Workamajig for project management, so Workfront has been a major step up. User Interface is aesthetically pleasing; communication under project "Updates" is similar to social media interaction among team members. Extensive tracking of projects, tasks, proofing and file exchange/uploads.

Cons: Some of the same things listed above in *most* liked can almost fall under this category of *least* liked. Workfront has so many capabilities, it can be a challenge to streamline them to fit a team's specific needs. Examples: Tasks, sub-tasks, Updates under the main job; updates within the job's tasks; tag a person in one location for them to see your comments; but don't have to tag them in another location; upload a proof in one location - assign team member as Reviewer/Approver, etc - but then try to add comments on the proof ad it gives the option again to "Approve this Job"; leave that checked or un-checked? Inability to adjust project due dates on the fly without it affecting everything within that project. The list goes on and on. Those examples are written in a jumble nonsensical fashion on purpose - to illustrate what it feels like trying to navigate Workfront on a daily basis.

Overall: Our department has been using Workfront for about 4 months, and its implementation has been quite a challenge. Four months into using it, we're still trying to streamline its features and capabilities to suit our needs. We're growing accustomed to it, but it has been a frustrating process.

Capterra loader

Our vision for a single point of entry for MarCom project requests was greatly aided by Workfront.

May 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: User experience is excellent our clients love using it! The ability to create a multitude of reports (e.g. intake, tasks, how many requests and by who).

Using the notifications (on both site and cell) as ticklers to keep track of what to focus on.

Ability to decide what kind and how many notifications to receive.

Online training (Ascent) and resources to answer most questions.

Local communities (go Mid-Atlantic user group!) which offer an opportunity to collaborate with other system admins, workers and users.

Support has been very good. If we don't get a good resolution via email, we can either Skype or have a conversation. Usually resolve issues within 48 hours. IF it needs to be escalated, our customer rep is always on it.

LEAP!

Cons: With all the new integrations being offered, there isn't much I don't like. I will say it would be helpful to be able to respond to an email from someone, generated in Workfront, and have it captured on the project. Would also like to see all updates (project, task, proof) ALL show up in the update feed.

Workfront for Creative Agencies

Nov 14, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This software is diverse and extremely extensive. If you are looking for a system that can accurately allocate time to a project, then this is for your company! The system integrates designers availability into each project so you can accurately see who on your team has available to work on a project.

The PM software is also ideal for organizing financials. You can create an estimate using this software by adding in the amount of hours you think a project will take. Then depending on whose hours you are quoting, the system will pull an accurate financial estimate for you. For example, if you mechanical designer bills at a rate of $100 per hour and you quote 2 hours of work, the system will recognize their pay scale and estimate that the project will cost $200.

Cons: The software isn't the most intuitive. There are a lot of nuances that are involved in this software. It's extremely complex and there are times that creatives specifically are turned away from the software because it feels like more effort than it's worth to learn how to use it.

If you aren't using this to track your time, then I think there are other PM softwares that would be more useful for you creative agency to utilize.

Overall: Overall, this is fantastic PM software. It's extremely useful and is great for larger, more complex agencies that deal with detailed financial reporting. It's also good for a company where employees are remote or stationed across the country.

Long time administrator of AtTask/Workfront

Sep 01, 2015
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Workfront has allowed our department to fine-tune our projects, which consist of approx. 45-50 projects per year over three selling seasons, all working concurrently. We have been able to integrate our Product Development dept in NYC and our distribution facility in South Carolina, in order to Go to Market in a seamless manner. There is visibility for anyone who needs it and a range of reporting functions.

Cons: It can be frustrating to set everything up in a particular manner, only to have it become a 'legacy'. The challenge I've faced as the admin for my company is that it's not my full time job and it can be time-consuming to figure things out at times, or try to configure a work-around to meet our needs. The reporting has improved a lot since we started with the product 7 years ago, but there are still some basic needs that aren't met, such as the fact that there's a beautiful Milestone report, but it's not printable. It is the exact type of report that is most useful for our organization, but it's impossible to print out for our dept meeting, for instance.

Recommendations to other buyers: Carefully identify your users, groups, job roles, etc. prior to launch. A well-planned execution will make things much simpler as you move forward.

Easy Project Management, Made Easy!

Oct 06, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: So, our eMarketing design team has always been very "execution" focused... yes you need Governance (evaluate the Charter and brief documents) and Reporting (who's doing what and how much of it are they doing?)...but the reality of a very small team was that we were execute / execute / execute. Per that, the team started off managing projects via XLS, which is the bare minimum you can use; with Zero project plans / work assignments or easy document sharing or communication. Workfront, then AtTask, was brought on board and solved so many problems that as the number of projects increases, the number of Design team members has not had to.

Pros: So, I have two "dog & pony" training sessions when introducing a team member to Workfront; one is for a Business Owner or Project Manager, while the other is for Resources (e.g. Content writers, Visual Designers, Coders, etc.). Either way, it lasts about 25 minutes only and always I hear "I get it." well before the 25 minutes are up. It's simple to use and grasp quickly, intuitive, and serves up all relevant information in a clear format. I can literally mange hundreds of projects a year successfully because of this tool. Me, by myself.

Cons: I think the adding of new Product features and improvements; the process in place feels a little difficult to get in on. I would guess that's not their intent, but there is an opportunity to improve that, especially with customers who've been using the product for 4+ years!

Wouldn't be without it now. It is vital for our project management and data analysis for planning.

May 18, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Personally, reporting is the most useful for me. I run reports daily to glean information for resourcing and future project planning. For our editors, the project plans are vital to manage 100s of tasks in one place and assign work to their team members.

Cons: It can be slow and temperamental at times. Dragging and dropping tasks is a no-no! You never know where it will end up! It is largely intuitive but I have found that it is only by trial and error that I have learned how to ask for what I want to see in reports. Not always immediately obvious. Updates can affect reports also and render them useless / not working as they were before the update.

Overall: Visibility and transparency across our projects (10 per year), more accurate information for resource forecasting and project planning.

Workfront has been a tremendous asset to our team.

Sep 08, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product has saved me from having to keep track of a bunch of different spreadsheets and managing requests via email, which would be absolutely impossible now with the hundreds of projects we manage. After a few years of using it, I can't imagine living without it. It's very easy to bring on new staff, which is great. I like that the team is constantly improving and making resources/features better. The folks at the Workfront team are excellent - we've enjoyed working with all of them and appreciated being part of the Leap conference this year, which was a terrific experience all around. It reinforced that we made the right choice.

Cons: Since I'm not very technical, the reporting is a bit of a challenge for me and I don't have as much time as I'd like to spend on that, but I do see that it has improved tremendously since we started using Workfront (AtTask) several years ago. I think I'd face that same challenge with any vendor.

Recommendations to other buyers: Identify pain points and what you're trying to solve and don't skimp on implementation services, which were invaluable to us. Talk to others who use it, if you can. We've been able to do that with others in our organization who are looking to implement.

Capterra loader

Everyone can manage projects with Workflow.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We were able to customize Workfront to fit into the immediate needs of the different departments in my organization.Making it easy for everyone to collaborate with anyone in the organization ; across teams and different departments.

Thus making the workflow process of every department easily trackable and transparent. The process of allocating resources for project and managing these resources is much easier because with Workload everyone is almost like a Project manager , only they don't bear the title officially.

Cons: Team members have complained about sometime encountering errors when trying to comment on tasks.Also currently ,there is no means via which we are able to visualize our workflow on Workfront.

We love Workfront

Apr 22, 2015
5/5
Overall

Comments: Our Internal Agency group has been using Workfront/ AtTask coming up on 3 years. We started with 50 users and at last count, we were over 130. It has become an indispensable tool for request intake, project creation and management, reporting, resource management and cost tracking. Prior to implementation, we had a 4 person Traffic department that had to utilize 3 different platforms to track creative requests. We were always behind and our on-time rate for projects was hit or miss. Very frustrating. Within weeks of implementing AtTask we were able to easily manage all of our requests (approx. 150 per month) and track thousands of hours of task time on various creative requests. Our Traffic team is now down to 1 FTE generating more information and tracking more requests than we could ever have imagined. The software has passed through 3 major iterations and improvements come down the pipe to us each month. The company is responsive to our needs and requests. This is not the cheapest solution out there but it is a terrific value!

Pros: - I can't imagine any large enterprise that would be too big to use Workfront. Properly configured, it can handle any size and number of projects - easy to learn, easy to use. Adoption by new users is quick and worry free. 20 minutes training gets a new user up and running - reporting tools are awesome. - the ability to adapt this software to any kind of process make it useful across many areas. We are finding new ways to use it each month. - the collaboration part of each project makes it comfortable for all to use. Everyone sees everything in one place - SAAS makes it available anywhere there is WiFi

Cons: - it is an expensive solution for small companies. - some nomenclature is confusing - some of their processes are a bit clunky but they are being re-worked continually

Nice to Keep Track of Projects

Jan 26, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I really liked being able to visually keep track of projects I was assigned to. It was nice to have all my projects in a list and have all the information needed in each project. It was always so satisfying to hit the "done" button and see it disappear off the list! Workfront is a nice way to keep track of projects.

Cons: It was a little confusing to learn at first. I imagine it might be easier for actual project managers to use as they set up and assign the projects, but as someone without access to everything, sometimes it would get confusing trying to find things or take the correct action. Once you get the hang of it though, it is really great to keep track of projects and see things progressing!

Capterra loader

Has a steep learning curve.

Jul 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Workfront is easy to customize to meet our needs and easy to navigate too. I am notified when tasks are assigned to me and I am also able to drop comments on each task,ensuring everyone stays on the same page and other team members can easily continue tasks I have not completed ,in my absence.

I like how I am able to integrate Workfront with Outlook and this has made it possible for me to receive updates on projects ,tasks and team comments in real time via my email.

Cons: Has a steep learning curve and for new users who have little or no experience with similar project management tool ,they are bound to spend months before fully understanding all functionalities of this tool.

Workfront, Great until it's not

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I use Workfront every day in my marketing job, and it keeps our different projects very organized with the ability to customize each project and its "tasks" to every different type of marketing campaign we are executing.

Cons: Sometimes, Workfronts search features can be a real pain. We have a specific # for each job/campaign that we create. Lately I've been having issue with Workfront not strategically looking up the job #. I will type in the job number (take example - 123ABC). Instead of looking for the number in that order (123ABC), it will pull up ANY job that has ANY of those digits/letters. It makes the search process in the job very difficult.

Overall: I like workfront, and I would recommend it to someone that was looking for a good software management tool. But, the issue with the search can be very frustrating and take a lot more time to look up a project when trying to refer back to something.

Capterra loader

Best PM Software for Creative Marketing Teams

Nov 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workfront offers the best suite of services, automations and support for the creative marketing organization. I recommend it for high volume production management, both planned and unplanned. The client management tools are excellent and keep WIPs from escaping too soon. The performance data is easy to capture and customize.

Cons: This is not an easy solution, but it is the best. That means the creative organziation is going to have to invest time and money into implementation and training. Marketing managers will need training on the client side, too.

Overall: Workfront has an exceptionally good customer success program. From solution specialists to user forums and beyond, you are supported throughout.

With the use of Workfront we have streamlined our processes and met all project deadlines.

May 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reporting and allocations metrics. Projects are managed by a system that standardizes processes. With the use of Workfront we have identified efficiencies, streamlined our processes and met all project deadlines.

Cons: When trying to onboard new users I've created tools and emails. I'll schedule meetings to answer any questions but will come across issues with comprehension of the platform. The management of duration dates have proven to be a troublesome for project owners. I will always do a "clean up sweep" .

Overall: Reporting and allocations metrics. Projects are managed by a system that standardizes processes. With the use of Workfront we have identified efficiencies, streamlined our processes and met all project deadlines.

Capterra loader

Amazingly Robust Project Management Software

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The basic project management capabilities, the continuous innovation and adaptations we are able to implement, and how it can become whatever tool you need it to be when you set it up the right way.

Cons: I miss my old project management software's "start/stop" timer for tracking time, but apparently they are considering adding this to workfront.

Overall: I was an end user, and used it to account for my time, track my projects from start to finish, share proofs, get feedback, and communicate with internal clients. Now I am managing the projects for the end users, and it is more robust than I ever knew! I am able to make reports that make my design team's lives easier, their clients lives easier, and with their mobile apps, my sales team's lives easier.

It's Not Too Bad

Mar 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: You can tag others who need to see the project, you can look up projects by search or name, and it's a handy reporting tool on progress. Workfront looks nice, can be accessed through a browser and has a mobile app.

Cons: You get too many or not enough notifications. Notifications can get out of control so you try to set it to where you see certain ones. If you tag whole teams you may not receive those notifications at all. From what our administrators tell us, it depends on the license they give us (unclear if this is a money issue).

Overall: I've only used this as a ticketing system to keep up with requests. I'm not in project management but my company does use it to keep up with controlling the progress of each project. I like that the admin can add and edit customized dropdowns for us and you can pick what team can see your projects or tickets.

I'm not a fan of how visible certain projects are to certain people depending on the type of user (see Cons comments). Also some users have mentioned that if you know the ticket number, sometimes it doesn't come up in the search unless if you have a link to the page or if you know key words in the project name.

Workfront looks nice and has some good functions, but I think we're heavy users and easily found the flaw quickly. The mobile app is nice for when you're off-site but we rarely use it.

Highly flexible product for Project Management

Apr 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Highly flexible. Easy to navigate. Love the ability to easily provide a customized front end for groups of users via the layout templates. On top of all that, the training and support is excellent!

Cons: Limited capability to track planned and actual benefits.

Overall: Workfront has come a LONG way in the last 3 years. If you saw it before and havent looked recently, take another look. The tool is a great place to call your single source of truth. By configuring to your needs, you can make it easy for your people to keep their data up-to-date.

While the basics are great, and some extensions are really nice, it provides only rudimentary capability to track business value of the projects. For that, you'll probably need to go offline or create additional custom data elements.

Capterra loader

Brought together our cross-functional teams into 1 system for project tracking & resource management

Mar 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Project visibility across multiple teams - Workfront makes it easy for different groups to work on projects together & provide updates through the system, so all your project information is gathered in one place. The project details page & updates become your one source of truth when tracking why a project became late or who made decisions about certain project aspects.

-Project templates - The ability to create project templates makes opening new projects a breeze & quicker manipulation of due dates

Cons: -Resource allocation - I think that the process of bulk assigning users to project tasks is a bit clunky, but I still like the feature. It feels awkward having to leave your project, go to a different tab, and navigate through several more clicks to find where to bulk assign all of your project tasks.

Overall: -Project visibility across multiple groups & departments

-Reporting/tracking on time delivery of deliverables & projects

-More insight into workload of users on different teams

Easy Project management and workflow

Jan 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the openness of the platform. Had a solid API to integrate with other components within our department.

The ease of use was critical to user adoption by our group. One training session and the use base was off and running and updated.

Dashboard and reporting were exactly what executive stakeholders needed to see and enriched our status meetings

Cons: What i liked least was the integration it was kind of trial by fire. At the time workfront wasnt assistting in any integrations, but for our company to inregrate we had to learn some new code but once we figured it, it became a foundation to build other integrations.

It's worth a look, but missing a few key features for myself

Aug 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I used to think Workfront was terrible, until I tried other enterprise level project management software. I'm not saying it's the best, far from it, but I think you start to appreciate it more after you realize what a herculean task it is to track everything. It does a decent job of letting you know what you're responsible for, with helpful email notifications so you don't need to always be in the tool. And once you get those notifications it's easy to respond directly in email or link to the project/task at hand and respond or make changes there. The really killer feature is the proofing tool, which despite some grumbling is one of the best out there. It allows commenting and markups of all types and allows you to do so in context. It also does versioning of the proofs, which is super helpful to go back to to remember what was marked up prior or changed. All in all it gets the job done but it's not particularly a pleasure to use, other than the proofing tool.

Cons: Not the most user friendly or aesthetic. The dashboard could use some better UX. I tried out a beta of the new dashboard and that was even worse, glad they didn't roll it out. The one big negative is the lack of a proper calendar module. I heard that one exists but for version my company uses, we don't have anything remotely resembling a calendar view. This is so helpful to me to get a view of milestones and deadlines coming up, without having to do the mental gymnastics of looking at a list view of tasks and figuring out what my priorities are. While the proofing tool is amazing (see pros) it does have a couple of missing features. One is the ability to mark comments as completed or resolved without having to do a response, and the only is to somehow create a linear history and relationship of the markups through the versioning system, so you see the evolution of them. Also, the whole idea of creating percentages done of a task seems so arbitrary to me. Even my company doesn't take much stock in it. We basically leave things at 0% until we absolutely need to mark things as 100% complete in order to not risk being at risk or to move on to the next task that's dependent on the prior one.