# Cashfree Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cashfree the right Payment Processing solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185696/Cashfree/reviews --- Cashfree 4.4 (78) [View alternatives](https://www.capterra.com/p/185696/Cashfree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cashfree Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Niel Winston T RemotasksInternet, 10,001+ employeesUsed the software for: I used a free trial. “I like cash free also in processing youre payments its absolutely easy and very secured to use less hustle ,I RECOMMEND CASHFREE 100%“ June 7, 2024 KB Karan B OwnerEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Company is promoting itself on shark tank but they don’t have enough people in the organisation to work or get things done on time.which we have to bare because at the end we have the reputation infromt of our customer.“ April 28, 2023 Ajoob s Engineer traineeChemicals, 501 - 1,000 employeesUsed the software for: 1-2 years. “Cashfree is one of the best payment gateway supports multiple payment methods like debit card, credit card, internet Banking, upi payments etc.“ May 31, 2022 KB Karan B OwnerEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “This was my experience and I have wasted my energy and time, only good thing I can do is save others time by writting this.“ April 28, 2023 AB Aditya B Co-FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Features like admin dashboard, easy 2FA login, Multiple Payment options, their email notifications regarding bank holidays are cherry on top of the cake.“ November 12, 2021 Gibcen K Chief Technology OfficerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The mobile app for merchants is still in development phase, so many features are unavailable like seeing order notes or others.“ October 28, 2021 PH PATRICIA H Accounting ManagerWholesale, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that with this integration I can collect all money in one place (domestic and International) and send it to any kind of accounts“ July 29, 2021 SK Swetha K Co-FounderE-Learning, 2 - 10 employeesUsed the software for: Less than 6 months. “Accepting international payments, I guess you should consider the age of the customer with you and allow the same instead of taking a huge deposit, because u should know better we are not here to commit fraud.“ November 13, 2021 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Niel Winston T. Remotasks Internet Used the software for: I used a free trial ### "Cash Free review" June 7, 2024 4.0 I like cash free also in processing youre payments its absolutely easy and very secured to use less hustle ,I RECOMMEND CASHFREE 100% Pros I like cash free also in processing youre payments its absolutely easy and very secured to use Cons I like cash free also in processing youre payments its absolutely easy and very secured to use Review Source AB Aditya B. Co-Founder Information Technology and Services Used the software for: 1-2 years ### "Cashfree - My new-age payment gateway choice" November 12, 2021 4.0 Over-all experience is very positive and I will surely recommend my friends and colleagues about it. Pros Features like admin dashboard, easy 2FA login, Multiple Payment options, their email notifications regarding bank holidays are cherry on top of the cake. Payment links are very helpful and sending them manually via email or sms is something I like about them. Cons There's really nothing that I didn't like about the software, but surely they can have a improved customer support which is quick. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[PayU](https://www.capterra.com/p/201075/PayU/) Reason for choosing Cashfree Competitive rates is what got me attracted to cashfree. Review Source BS Brajinder S. Owner Computer Software Used the software for: Less than 6 months ### "Just waste your time" July 19, 2024 1.0 Pros Nothing. They just waste yoir time and say nothing. Cons Everything. They just waste your time and there support is pathetic. Review Source DG Drishti G. Founder and CEO Education Management Used the software for: Less than 6 months ### "Above average product" November 29, 2021 5.0 Pros Easy onboarding process and easy integration with Shopify. Cons Default cards can be like Axis Bank cards, Visa International cards, Amex Cards are not included. There is a whole process to include them in the list. 5 people will call and speak about one issue. Their internal communication can be improved upon so that the merchant doesn't have to repeat the issue to different people. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[Easebuzz](https://www.capterra.com/p/194228/Easebuzz/) Reason for choosing Cashfree Easy onboarding process. Switched from [Easebuzz](https://www.capterra.com/p/194228/Easebuzz/) Easebuzz couldn't be integrated with Shopify. Review Source PK Praveen K. Tutor E-Learning Used the software for: 1-2 years ### "A Good and Usable Payment Gateway" January 6, 2022 4.0 Overall an amazing product and solves the purpose very well. Thanks Pros The feature I like the most under this payment gateway is the UI. The UI/UX design as per merchant point of view is amazing. Also, today's transaction amount gets updated immediately after we receive payment. Cons The interface for customer's looks very off and obsolete in terms of design and feel. It should be updated. Also, sometimes there's a lag in the message when we receive the payment. The payment mail comes little delayed for a few transactions. Hence, this can be improved as well. Switched from [Razorpay](https://www.capterra.com/p/179263/Razorpay/) Their KYC process was taking a lot of time hence I looked for a better option and found cashfree. Review Source VD Vedang D. CTO Consumer Services Used the software for: 6-12 months ### "Needs a lot of improvement" January 11, 2022 3.0 Although not very unsatisfactory, it's not the best out there when compared to Razorpay. But it has come a long way and I'm sure will soon fix the payments issue and give more advanced features critical to businesses Pros Better UI than many payment gateways out there. Better, prompt, friendly and helpful customer support. Very easy to integrate. Cons Low success rate of payments. Not a very intuitive dashboard. Webhook functionality is bare minimum. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Zaakpay](https://www.capterra.com/p/234431/Zaakpay/)[PayU](https://www.capterra.com/p/201075/PayU/) Reason for choosing Cashfree Simpler integration. Easy to understand docs. Prompt and friendly support. Switched from [PayU](https://www.capterra.com/p/201075/PayU/) Moderate success rate of payments. Better UI. Better dashboard. Review Source aS ankit S. CTO Computer Software Used the software for: 6-12 months ### "Dont use this cashfree services, its fraud" November 15, 2021 1.0 Wost experience, managers & even head menagers are fraud. Nothing to be liked, when they give you then they pick your calss and respond, once start using it holding money , doing wrong calculatinons, not givinig comissions to partners. is common for them to do and they will not even update you on anything. Pros Nothing to be liked, when they give you then they pick your calss and respond, once start using it holding money , doing wrong calculatinons, not givinig comissions to partners. is common for them to do and they will not even update you on anything. Cons Nothing is good in cashfree every thing is worst. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/) Reason for choosing Cashfree because cheap but didnt now thet its fraud. Switched from [Razorpay](https://www.capterra.com/p/179263/Razorpay/) BEcause of worst experience in cashfree and its been a more than 2 momths asking for money they are not clearing it. so i decided to go with razorpay because they have some system. Review Source VA Vijay A. Founder Food & Beverages Used the software for: 6-12 months ### "Very Good Product and Innovative company" January 9, 2022 5.0 Overall experience is quite good. Any issues / queries are quickly resolved by the sales / support team. Pros speed of payment processing which helps us provide a good shopping experience to our customers. Cons Pretty much nothing. It does what it is meant for. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[Pi.](https://www.capterra.com/p/234747/Paytm/) Reason for choosing Cashfree We used 2 payment gateways and the primary reason was the company looked aggressive and innovative in their product approach. Review Source KG Kartik G. Founder & CEO Information Technology and Services Used the software for: 6-12 months ### "Just amazing" November 11, 2021 5.0 Pros I really do like the interface of the dashboard & the payments infrastructure. The payment process & pricing is good enough to compete with the industry standards. Cons In case any dispute arises, the team takes quite a while to provide an update which sometimes leads to dissatisfaction & obviously affects the business. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Switched from [Pi.](https://www.capterra.com/p/234747/Paytm/) Paytm was really bad at service & blocked a huge sum for 6 months without clarification. They're not even afraid of the law enforcement. Review Source GG Ganesh G. Full Stack Web Developer Information Technology and Services Used the software for: 1-2 years ### "Best Software in Affordable price" January 6, 2022 5.0 We at the https://bytephase.com/ using this software for more than a year, we are using it to process payment of our software product. We never had an issue using Cashfree. Easy to integrate, and affordable pricing, I would say best payment Gateway for India Pros On time settlements Up almost 100% of time Easy to Use Cons Nothing any specific but I can say they didn’t have any offers for customer retention or any discounts Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Cashfree Affordable Pricing compare to others and ease of using it. Review Source SK Swetha K. Co-Founder E-Learning Used the software for: Less than 6 months ### "I love using Cashfree" November 13, 2021 5.0 Awesome is the word. Pros The ease of integration, consumer friendly and transparent notifications on payments received, processed and disbursement. Cons Accepting international payments, I guess you should consider the age of the customer with you and allow the same instead of taking a huge deposit, because u should know better we are not here to commit fraud. Switched from [Instamojo](https://www.capterra.com/p/182477/Instamojo/) Pricing and customer service is better with you. The fact that you have an account manager for us simply great. Thank you for that. Review Source AB Ayush B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to setup, Fast and Secure Payment solution" January 8, 2022 5.0 Pros Cashfree offers almost all payment methods including all types of credit card, debit cards and E-wallets. The easiest payment gateway to setup and cheap transaction charges Cons Integrating PayTM was a little bit difficult but the Support team is very active. Review Source HD Himanshu D. CEO Consumer Services Used the software for: 6-12 months ### "Cashfree x My Pahadi Dukan" December 4, 2021 4.0 Pros The UPI integration is very seamless and provides safe and secure transactions. The rate of successful transactions is quite high. The customer service is also good with a dedicated account manager. Cons The UI/UX could be improved and the merchant dashboard needs to be improved as well. The data on transactions is not present. Review Source SN Stu N. Editor Plastics Used the software for: Less than 6 months ### "Processing payments " October 19, 2023 5.0 Cashfree I recommend it because accounts are protected and secure holding of funds Pros Cashfree is quick financial service in completing and processing payments in real time. Cons Cashfree has no problem therefore I just like it. Review Source PR Prashant R. Owner Financial Services Used the software for: 1-2 years ### "Very good support " January 6, 2022 4.0 Pros Best customer support ever Very streamlined payment process Cons None…nothing is bad. Very satisfied with the product Review Source NK Narender K. CEO Retail Used the software for: 2+ years ### "Prompt Service & Easy to Deploy" January 10, 2022 5.0 Overall happy with the services. Pros Its easy to deploy on the website to collect the payments from worldwide customers. Cons Sometimes face issue with overseas card transactions. Review Source sK swapnil K. Owner Education Management Used the software for: Less than 6 months ### "Good" November 18, 2021 5.0 Pros Software features.... Good to understand Cons Easy modes..... Transaction details with quick statement Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Cashfree Indian App Review Source GB Gaurav B. CEO Information Technology and Services Used the software for: Less than 6 months ### "Awesomely Smooth Experience" November 17, 2021 5.0 Pros Easy to Setup, No need to get in touch with support or anyone technical thereafter as there we no issues while we used Cashfree Cons The flexibility of some features were not as per our business requirements Switched from [Razorpay](https://www.capterra.com/p/179263/Razorpay/) Better Service, Technology and Features Review Source PS Prasad S. Confounder Retail Used the software for: Less than 6 months ### "Review" November 18, 2021 5.0 Amazing Pros Good settlement speed, friendly UI and excellent response time for queries 24x7 support Cons Not much. Did not use the software that extensively. Alternatives considered [PayU](https://www.capterra.com/p/201075/PayU/) Reason for choosing Cashfree Better customer support Review Source SH Swathi H. Entrepreneur Apparel & Fashion Used the software for: Less than 6 months ### "Payment options" November 27, 2021 4.0 Good Pros Payments , ease of access , settlements, ease of use, customer suppory Cons We were not given credit card and international card payment options which other vendors such as razorpay are providing Reason for choosing Cashfree Easy and quick onboarding Review Source DP Deep P. COO Financial Services Used the software for: 6-12 months ### "Best Payment Gateway for Small & Medium Businesess" August 29, 2020 5.0 Pros Quick Integration, Fast Transaction Settlements, Multiple Payment Options Cons Great scope to improve the UI for the end user making the payment. Alternatives considered [Razorpay](https://www.capterra.com/p/179263/Razorpay/)[Instamojo](https://www.capterra.com/p/182477/Instamojo/) Review Source RK Ravi K. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Best payment gateway and top level support" November 11, 2020 5.0 Wonderful with Cashfree Pros Cashfree, Wow I am in love with this. I got my payment gateway approved in just 3-4 days and everything done by the support team properly. The support team helped me a lot specially \[SENSITIVE CONTENT HIDDEN\], Both of are master in their domain. I am going to explore more of Cashfree. Cons I didn't find anything bad with this payment gateway. Everything is cool. Review Source MJ Meher J. Founder Apparel & Fashion Used the software for: Less than 6 months ### "My personal review" December 2, 2021 4.0 Pros Ease of payments. All transactions done by domestic customers were successful on the Shopify website. Cons \- Slow customer service response. The customer service team needs to be more proactive and reach out. - A lot of information that should have been told to me while I was signing up for the services provided by Cashfree to make my experience seamless, wasn't told due to lack of promptness. - Issues with International transactions where vendors are expected to pay a hefty security deposit. Review Source SM Sadrush M. Sales officer Packaging and Containers Used the software for: Less than 6 months ### "Easy to use" December 16, 2021 5.0 Pros Very easy to understand and operate. Very convenient to use with shopify Cons No much cons. The front end can be better. Review Source RK Rituakanksha K. Owner Retail Used the software for: Less than 6 months ### "Lack of transparency" April 5, 2023 1.0 Pros Cashfree is like most other payment gateways. Nothing special in particular Cons They lack transparency when it comes to product cost. Their payment gateway is not free of cost. They charge an annual maintenance fee of Rs.4999 + GST. There are better options out there without an annual maintenance fee. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.