# Epicor Prophet 21 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epicor Prophet 21 Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more. Source: https://www.capterra.com/p/185697/Epicor-Prophet-21 --- # Epicor Prophet 21 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epicor Prophet 21 ## What is Epicor Prophet 21? The Epicor Prophet 21 Distribution ERP solution streamlines and manages all aspects of a business's operations, designed specifically for distributors by distributors. This data-driven distribution solution offers industry-specific functionality, cloud-based applications, connected ecosystems for visibility across the business, and AI-infused solutions to enhance efficiency. The software also covers the distribution business's inventory control & management, and supply chain management aspects. In addition, Prophet 21 offers a distributor's optimised Warehouse Management System, enabling operational efficiency, automation, and streamlined warehouse operations. ## What is Epicor Prophet 21 used for? [Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Order Management](https://www.capterra.com/order-management-software/)[Warehouse Management](https://www.capterra.com/warehouse-management-software/) Top alternative Featured Overall rating Based on 87 user reviews Reviews sentiment Positive 72% Neutral 16% Negative 11% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epicor Prophet 21?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.epicor.com/&name=Epicor Prophet 21) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epicor Prophet 21 3.9 (87) VS. [4.2 (2,044)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (87) Ease Of Use 4.0 (1,116) Value For Money 3.6 (65) Value For Money 3.9 (878) Customer Service 3.7 (79) Customer Service 3.8 (1,046) ## Epicor Prophet 21 alternatives [4.2 (1,309)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (958)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (172)](https://www.capterra.com/p/161813/Order-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (245)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/) ## FAQs about Epicor Prophet 21 Overview ### Which roles and teams benefit most from Epicor Prophet 21? Epicor Prophet 21 is most used by finance leaders, operations managers, office administrators, and IT teams at distribution-focused businesses. Executives use it for financial visibility and planning, operations staff manage inventory and order workflows, office teams handle daily administration, and IT leaders support system integration, reporting, and process reliability. Answer based on 77 reviews Overview ### What company size and industries is Epicor Prophet 21 built for? Epicor Prophet 21 is built for small wholesale distributors, with 90% of reviewers from small businesses and 28% from Wholesale. It also serves midsize and enterprise distributors, though at lower levels, and appears in Consumer Goods at 10% and Industrial Automation at 6%. Answer based on 87 reviews Features and Usability ### What are the key features of Epicor Prophet 21? Epicor Prophet 21 includes core ERP features for distribution and light manufacturing, including inventory management, order entry, purchasing, and accounting. Differentiating features include customizable dashboards and fields, Business Rules and Dynachange for workflow changes, role-based access controls, open SQL reporting, and mobile or web access for remote use. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Epicor Prophet 21 integrate with? Epicor Prophet 21 integrates with 10 third-party tools, including Avalara, BarTender, Salesforce Platform, Squarespace, monday.com, TrackAbout, Automation Studio, and iPaaS.com. These integrations span tax, labeling, CRM, ecommerce, work management, asset tracking, automation, and integration-platform categories. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epicor Prophet 21? Epicor Prophet 21 offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say first-time users often learn navigation quickly because of the Windows-style interface and shortcut keys, while administrators and teams handling deeper customization usually need more time. Some users also report training can be harder to follow and costly. Answer based on 12 reviews Getting Started and Support ### What customer support options does Epicor Prophet 21 offer, and how do users rate the experience? Epicor Prophet 21 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback is mixed: some describe support as great, responsive, and easy to learn from, while others report slow resolutions, repeated escalations, communication difficulties, and uneven frontline help quality. Answer based on 18 reviews Features and Usability ### How easy is Epicor Prophet 21 to use? Epicor Prophet 21 feels approachable for many distribution teams after setup and basic training, but it can take time to master. Small and midsize businesses often find navigation intuitive and information easy to access, while others find the many screens, fields, slower performance, and uneven support make everyday tasks harder. Answer based on 27 reviews Features and Usability ### How well does Epicor Prophet 21 handle reporting? Epicor Prophet 21 handles reporting adequately for teams with SQL, Crystal Reports, or third-party tools, but built-in reporting often feels limited. Finance and customer service users frequently want stronger out-of-the-box reports, faster report generation, and more reliable data output, while technical teams value the open database for custom reporting. Answer based on 19 reviews Features and Usability ### How customizable is Epicor Prophet 21? Epicor Prophet 21 offers broad customization for screens, fields, dashboards, business rules, and user permissions, especially for distribution-focused teams. Many businesses like tailoring workflows to fit operations, but setup can be complex, some changes require added cost or outside help, and advanced custom work may be harder to support. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Accounting 3.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Order Management 3.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchasing & Receiving 3.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Customizable Reports 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alter the layout and content of reports Financial Management 2.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Epicor Prophet 21 154 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Outsource and manage third party logistics Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Manage customer orders that cannot be filled immediately due to out-of-stock items Create backups and provide methods to recover deleted/lost data Compare and match accounting/financial records with corresponding bank statements The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Technological processes and strategies used for collecting, managing, and analyzing organizational data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Create and manage digital catalog of products/services with their details, specifications, and price Track the status of assets and whether they're checked in or out Provides a channel for team members to share media files, communicate, and work together Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Forecast customer demand using historical insights and simulations Track products that are for sale at a reduced price or part of coupon promotions Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Manage all inbound & outbound activities relating to each dock Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Form predictions based on past and present data/trends Centralized accounting record which tracks all financial transactions Use AI to generate content in the form of text, images, videos, etc. Automates core HR functions such as talent management, employee evaluation and learning management Management of inbound and outbound shipments in the context of international trade A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Group and package individual but related items as one package set Manage the attendance, schedule, and payroll of the labor workforce Management of the flow of things between point of origin and point of consumption. Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Supports the effective planning of manufacturing production based on materials, labor, and machinery. Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage the accounting and financial aspects of multiple locations or companies in a single location Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Set up routing rules that connect sales channels with warehouses to minimize order processing time Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more Pick and route items from inventory locations to their designated destinations Predict future data based on historical data sets Organize and manage all processes/procedures involved in purchasing goods and/or services Ability to link barcodes or serial numbers with specific items for identification A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Plan and coordinate all the resources, costs and time needed to execute assignments Assess and optimize pricing markdowns, special offers, or other promos Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Reports that analyze a company's purchasing activities, including purchases made, suppliers used, and expenses incurred Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage all receiving processes within a warehouse Managing orders that a customer purchases repeatedly and regularly Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Allocate and manage resources, such as employees, equipment, facilities, and other assets Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Oversee various functions of the organization while balancing and optimizing supply and demand Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to create their own reports and financial statements Track and assign specific serial numbers to products Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Internal and external product tracking codes Negotiate best prices and choose the right vendor for various purchases Manage occupancy and space utilization in facilities and buildings Manage special order requested by a customer Review and uncover trends in spending activity Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Manage all supplier data and operations Manage the planning and execution of supply chain activities Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Organize and track the physical movement of goods from one location to another Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage and track operations and inventory within warehouses Track the duration and expiration of warranty as well as any obligations under that warranty Create, design and manage workflows for repetitive tasks Track and manage all activities and assets in the yard of a warehouse or distribution center Get Advice We can help you find the software with the features you need. Features 3.9 (87) 3.9 Based on 87 reviews ## Pricing Value for money 3.6 (65) ### Starting price Free trial not available Value for money 3.6 (65) 3.6 Based on 65 reviews ## Integrations [ monday.com](https://www.capterra.com/p/147657/monday-com/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Grow](https://www.capterra.com/p/136247/Grow/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ BarTender](https://www.capterra.com/p/80556/BarTender/)[ TrackAbout](https://www.capterra.com/p/146314/TrackAbout/)[ Eclipse](https://www.capterra.com/p/2540/Eclipse/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (79) 3.7 Based on 79 reviews ## User reviews Overall rating 3.9 Based on 87 reviews Filter by rating 5(27) 4(34) 3(15) 2(5) 1(6) Mentioned topic Sorted by most recent LM Laura M. IT Systems Coordinator Hospitality ### "Our P21 Journey so far….. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 21, 2026 Throughout our P21 journey we have been supported by great members of the Epicor Project Team. Their signature methodology enabled the successful delivery of our new ERP system, with regular communication on the next steps and phases of the project. Our Project Manager made the whole process very smooth. We are now in a position where P21 can support our growth and expansion plans for years to come. Pros •Epicor’s Customer Support is second to none. You get an instant reply from their friendly Team who genuinely want to help you and 9/10 do get you the solutions you need. •The flexibility you have to create a system that works for you. P21 is a very powerful and customisable system that can in effect be tailored to you, the end user. With the power of Dynachnage to introduce new fields and Business Rules to help automate repetitive processes, you have the flexibility to mould the system to your needs and improve efficiencies. •Permissions – you can be very granular with access for the screens and functions accessible by roles. •The ELC and help and support built into P21 enable the Team to get the self help they require in a variety of channels. From helpful tutorial videos to ‘how to’ knowledge guides, there’s a variety of content available for the Team to access. Cons •There is a distinct gap in knowledge for the UK market in Finance and the functionality of P21 lacks here. •Custom work can be challenging. •Integration with Quick Ship – no one in the UK seems to have knowledge on this product. •Maintenance Screens – there is one for every possible area which can be slightly overwhelming. Switched from [Khaos Control](https://www.capterra.com/p/232480/Khaos-Control/) We needed a robust product that would allow for future growth and opportunities. P21 provided us with that foundation. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reasons for choosing Epicor Prophet 21 The appeal of the ELC, a learning platform built into the system for streamlined training, along with the flexibility of Dynachange & Business Rules to build a system around our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Thank you for your review, Laura. We're glad to hear that Prophet 21 is working well for your business and that our teams are delivering the support and expertise you expect. We appreciate your candid feedback on product knowledge and functionality gaps. Your comments have been shared with the appropriate teams for review and will help guide ongoing improvements. If you have suggestions in the future, please submit them via the Ideas Portal in EpicWeb for consideration. Thank you again for your review. We look forward to partnering with you and supporting your business for many years to come. MH Mark H. Managing Director Mechanical or Industrial Engineering ### "Prophet 21 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Some hurdles had to be jumped initially, but now we are running a very slick system that controls all our business processes with lots of room for expansion and continuous improvement in most area's. The Grow BI system is fantastic and was simple to implement. It gives us instant visibility for all our KPI's. The support team is always on hand to assist with issues and help bring new modules online, and we find them very responsive. After attending a few of the Customer Connect meetings I have been impressed by the roadmap and I am confident we have invested in a future-proof system that will meet our needs as we expand. Pros I love being able to access the system from anywhere without the need for VPN's or other screen share portals. The warehouse management system has dramatically improved our stores and distribution processes. Cons The implementation took a lot of time and we didn't realise at first how much work would be required. The end result was worth the investment. Switched from [Acadia](https://www.capterra.com/p/211069/Acadia/) XVP was our legacy ERP but wasn't listed. XVP couldn't handle emails from Microsoft 365. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Thank you for your thoughtful review, Mark. We're glad to hear you're enjoying the flexibility of Prophet 21 and the measurable impact it's having on your operations. It’s also great to know that our teams are meeting your expectations, and we’ll share your feedback with them. Your comment regarding your implementation experience has been shared with the appropriate team for review. While we recognize that it can be a commitment upfront, it's great to learn that the outcomes are already delivering for your business. Thank you again for your review; we value your partnership. If you have additional feedback or ideas in the future, please submit them via the Ideas Portal on EpicWeb. MH Max H. Technical Manager Design ### "Prophet 21: We haven’t looked back since" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2026 Despite the initial length of time to get the implementation going. When we were allocated a senior PM the project really took off. From about this point it took us around 6-8 months to go live. Which is how I really judge the project. The PM we had at the time was fantastic and supported us all the way through and did everything in his power to get us live on time. When we did Go-Live the support was fantastic we had Epicor engineers on site helping make sure the system was functioning as it should and since then we haven’t looked back. The system is cloud based so you can log in from anywhere in the world. This is incredibly helpful when you need to get answers to a question and you are out of the office. The fact that you can amended screens and tailor them to suit your business practices is priceless. For anyone thinking about choosing P21. Just do it! The implementation isn’t easy but it’s worth the short term pain for the long term gain. Pros It’s scalability. We came from a system which wasn’t easy to turn on new features. But in Prophet 21 if you want to turn on a new feature you can do so at the click of a button and there’s easy to red help articles which will guide you through what you need to do. It’s fantastic to have a system that can grow with the company as it evolves rather than being capped in certain areas. Cons The implementation process. First off I have never done an implementation of an ERP system before, so take this review from that perspective. However, we found that the implementation process was a bit clunky we went through multiple project managers as they kept leaving Epicor which meant information between PMs was lost when they handed over and time was added on to the project. Additionally at the start it took a while to get basic things set up like users and access to the ELC etc. I felt like this stuff shouldn’t have taken as long as I did to set up again adding time to the overall project. Alternatives considered [Merlin](https://www.capterra.com/p/59171/Merlin-X2/) Reasons for choosing Epicor Prophet 21 Epicor were just offering the better product overall. The fact that it was cloud based and the DynaChange functionality was so valuable to our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Thank you for taking the time to share your experience. We’re glad to hear that the flexibility of Prophet 21 is helping you quickly enable new features and tailor it to fit your unique operations. We also appreciate your candid feedback on your implementation experience. Transitions between project managers and delays are not the experience we want to deliver, and your perspective has been shared with the appropriate teams for improvement. Thank you again for your trust in Epicor. We’re grateful to be part of your journey and look forward to supporting your continued growth. Additional feedback is welcome via the Ideas Portal in EpicWeb at any time. MB Michael B. IT Operations and Security Manager Hospitality ### "Change at your pace!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2026 Prophet 21 is intuitive and easy to learn, slashing user training times compared to our previous ERP. Having the ability to make system changes in-house has been a major game-changer. Pros What stands out most about Epicor Prophet 21 is its exceptional agility; the platform allows you to implement changes and business rules with absolute ease. Crucially, updates that would typically take weeks or months in other systems can be successfully deployed in just a matter of hours. Cons Being restricted to read-only access on a single database at any given time creates a significant bottleneck, heavily restricting our ability to perform concurrent testing and data work. Switched from [Khaos Control Cloud](https://www.capterra.com/p/154091/Khaos-Control-Cloud/) We are seeking a more modern interface that delivers enhanced security and greater operational agility. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reasons for choosing Epicor Prophet 21 The User Interface was, in our opinion, more intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Thank you for your feedback. We’re glad that the flexibility, intuitive design, and ability to make system changes within Prophet 21 have helped streamline your operations and speed new feature adoption. We also appreciate your comment regarding database access in our cloud environment. Direct database write access is restricted to help protect security, data integrity, system stability, and upgrade compatibility. Updates made directly to the database can bypass application logic, validations, and audit controls, which keep the system operating reliably. We understand the need for flexibility when updating or integrating data. We encourage you to speak with your account manager so we can better understand your use case and help identify supported alternatives. Thanks again for your feedback. Your insights are valuable and help inform ongoing improvements. Future comments are always welcome through the Ideas Portal on EpicWeb. RH Rachel H. Accountant Consumer Goods ### "Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2026 An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking". Pros NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice. Cons Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2026 Hi Rachel: First, apologies for the delayed response. Our access to respond was disrupted when this tool was acquired by another company. We appreciate you taking the time to provide such detailed comments and for sharing your experience. Your feedback matters to us, and we take it seriously. As a relatively new customer, there may be functionality or configuration options that weren’t fully explored during your initial setup. We would welcome the opportunity to review the areas you mentioned to explore ways to better support your needs. If you’re open to continuing the conversation, please reach out to us at CAMs@epicor.com. We’d value the chance to connect, better understand your experience, and work through possible solutions together. Thanks again for your feedback. CM Cameron M. IT manager Wholesale ### "Epicor’s Prophet 21: The Good and Bad" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 September 26, 2025 Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance. Pros Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses. Cons Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Thank you for providing a review, Cameron. We're glad that Prophet 21 meets your needs and helps streamline your business. However, we were disappointed that we had not met your expectations with our Technical Support team. We appreciate your honest feedback and have shared it with that team to help us improve going forward. LK Laura k. CFO Wholesale ### "It is what it is...." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 23, 2025 It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating. Pros I like the ease of use with the most used modules. The screens are easy to read and can be customized. Cons Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Thank you for providing a review, Laura. While we're disappointed that we have not met your expectations, we appreciate your honest feedback and have shared it with the appropriate teams to help us improve going forward. BP Bhavin P. Purchasing Agent Utilities ### "Easy to use shortcuts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2025 Overall I would say that I am satisfied with the Epicor prophet 21 software and will continue to work with this. Pros The inventory inquiry view is easier to find than other HVAC ERP systems, I was impressed with how quickly I can reach most screens I need to work with using the shortcut keys. Cons I was not a fan of how long it takes for reports to be downloaded from the Epicor system, the system seems to freeze while waiting for reports to be completed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2025 Thank you for your review, we’re happy to hear you’re satisfied with Prophet21. We have noted the reporting challenges and passed it onto our product team to investigate. Epicor Prophet 21 is a cloud-based, data-driven distribution solution that helps optimise complex supply chains, boost profits, and improve productivity. It offers real-time inventory insights, AI-powered forecasting, and connected systems for better visibility and smarter decision-making. JH Jamon H. Director - Treasury Industrial Automation ### "Nice design, but has AP design flaws" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 7, 2024 Pros User friendly interface, behaves very intuitively Cons Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) ERP consolidation (migrating separate business divisions to common ERP) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michael R. CEO Wholesale ### "Prophet 21 concerns" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 28, 2024 After 10 years not very happy. The items I listed as Cons are so severe they are causing my company to look ignorant and lose money. Pros Overall the software works well for us but the cons are serious. Cons Credit card processing does not work at all. Epicor has not corrected the obvious issues in 10 years and does not listen to the complaints. Cursor placement is not obvious it gets lost on the screen. Can't easily swap from quotes to sales orders or vice versa once you enter product. Uses way too much paper everything prints using way too much area. Epicor does not offer monthly invoicing only massive invoices at end of year. Customer has no idea what he is purchasing until he sees printed receipt, there should be a secondary monitor facing customer for pricing approvals. There are no out of the box financial reports. You have to build your own and teach yourself how to build them. After you enter your products if you hit the enter button too many times you will have no idea where your cursor has been placed. If you accidentally change the current date on the order to before the current date let's say year 2000 the prices on the receipt go to ZERO for every product. When invoicing a back order the software does not tell you what quantity is owed it only shows what was invoiced and what was ordered. You must do the math as to what is owed. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Software was outdated and did not support the growing business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fishbowl vs Epicor Prophet 21](https://www.capterra.com/compare/123794-10022775/Fishbowl-vs-Epicor-Prophet-21) [NetSuite vs Epicor Prophet 21](https://www.capterra.com/compare/135757-10022775/NetSuite-vs-Epicor-Prophet-21)