# Epicor Prophet 21 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Epicor Prophet 21 Software - reviews, pricing plans, popular comparisons to other Financial Management products and more. Source: https://www.capterra.com/p/185697/Epicor-Prophet-21 --- # Epicor Prophet 21 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epicor Prophet 21 ## What is Epicor Prophet 21? The Epicor Prophet 21 Distribution ERP solution streamlines and manages all aspects of a business's operations, designed specifically for distributors by distributors. This data-driven distribution solution offers industry-specific functionality, cloud-based applications, connected ecosystems for visibility across the business, and AI-infused solutions to enhance efficiency. The software also covers the distribution business's financial management, financial reporting, order management, and purchasing aspects. In addition, Prophet 21 offers a distributor's optimised Warehouse Management System, enabling operational efficiency, automation, and streamlined warehouse operations. ## What is Epicor Prophet 21 used for? [Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Distribution](https://www.capterra.com/distribution-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 71% Neutral 17% Negative 12% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epicor Prophet 21?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.epicor.com/&name=Epicor Prophet 21) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epicor Prophet 21 3.8 (83) VS. [4.2 (2,004)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (83) Ease Of Use 4.0 (1,960) Value For Money 3.6 (61) Value For Money 3.9 (1,550) Customer Service 3.6 (75) Customer Service 3.8 (1,655) ## Epicor Prophet 21 alternatives [4.2 (1,296)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Highest Rated [4.4 (2,889)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing [4.3 (608)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 3.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchasing & Receiving 2.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Warehouse Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses Accounting 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Customizable Reports 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Epicor Prophet 21 154 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Outsource and manage third party logistics Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Manage customer orders that cannot be filled immediately due to out-of-stock items Create backups and provide methods to recover deleted/lost data Compare and match accounting/financial records with corresponding bank statements The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Technological processes and strategies used for collecting, managing, and analyzing organizational data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Create and manage digital catalog of products/services with their details, specifications, and price Track the status of assets and whether they're checked in or out Provides a channel for team members to share media files, communicate, and work together Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Forecast customer demand using historical insights and simulations Track products that are for sale at a reduced price or part of coupon promotions Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Manage all inbound & outbound activities relating to each dock Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Form predictions based on past and present data/trends Centralized accounting record which tracks all financial transactions Use AI to generate content in the form of text, images, videos, etc. Automates core HR functions such as talent management, employee evaluation and learning management Management of inbound and outbound shipments in the context of international trade A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Group and package individual but related items as one package set Manage the attendance, schedule, and payroll of the labor workforce Management of the flow of things between point of origin and point of consumption. Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Supports the effective planning of manufacturing production based on materials, labor, and machinery. Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage the accounting and financial aspects of multiple locations or companies in a single location Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Set up routing rules that connect sales channels with warehouses to minimize order processing time Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more Pick and route items from inventory locations to their designated destinations Predict future data based on historical data sets Organize and manage all processes/procedures involved in purchasing goods and/or services Ability to link barcodes or serial numbers with specific items for identification A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Plan and coordinate all the resources, costs and time needed to execute assignments Assess and optimize pricing markdowns, special offers, or other promos Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Reports that analyze a company's purchasing activities, including purchases made, suppliers used, and expenses incurred Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage all receiving processes within a warehouse Managing orders that a customer purchases repeatedly and regularly Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Allocate and manage resources, such as employees, equipment, facilities, and other assets Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold Oversee various functions of the organization while balancing and optimizing supply and demand Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to create their own reports and financial statements Track and assign specific serial numbers to products Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Internal and external product tracking codes Negotiate best prices and choose the right vendor for various purchases Manage occupancy and space utilization in facilities and buildings Manage special order requested by a customer Review and uncover trends in spending activity Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Manage all supplier data and operations Manage the planning and execution of supply chain activities Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Organize and track the physical movement of goods from one location to another Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage and track operations and inventory within warehouses Track the duration and expiration of warranty as well as any obligations under that warranty Create, design and manage workflows for repetitive tasks Track and manage all activities and assets in the yard of a warehouse or distribution center Get Advice We can help you find the software with the features you need. Features 3.8 (83) 3.8 Based on 83 reviews ## Pricing Value for money 3.6 (61) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.6 (61) 3.6 Based on 61 reviews ## Integrations [ monday.com](https://www.capterra.com/p/147657/monday-com/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Grow](https://www.capterra.com/p/136247/Grow/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ BarTender](https://www.capterra.com/p/80556/BarTender/)[ TrackAbout](https://www.capterra.com/p/146314/TrackAbout/)[ Eclipse](https://www.capterra.com/p/2540/Eclipse/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (75) 3.6 Based on 75 reviews ## User reviews Overall rating 3.8 Based on 83 reviews Filter by rating 5(25) 4(32) 3(15) 2(5) 1(6) Mentioned topic Sorted by most recent RH Rachel H. Accountant Consumer Goods ### "Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2026 An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking". Pros NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice. Cons Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cameron M. IT manager Wholesale ### "Epicor’s Prophet 21: The Good and Bad" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 September 26, 2025 Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance. Pros Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses. Cons Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Thank you for providing a review, Cameron. We're glad that Prophet 21 meets your needs and helps streamline your business. However, we were disappointed that we had not met your expectations with our Technical Support team. We appreciate your honest feedback and have shared it with that team to help us improve going forward. LK Laura k. CFO Wholesale ### "It is what it is...." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 23, 2025 It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating. Pros I like the ease of use with the most used modules. The screens are easy to read and can be customized. Cons Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Thank you for providing a review, Laura. While we're disappointed that we have not met your expectations, we appreciate your honest feedback and have shared it with the appropriate teams to help us improve going forward. BP Bhavin P. Purchasing Agent Utilities ### "Easy to use shortcuts" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2025 Overall I would say that I am satisfied with the Epicor prophet 21 software and will continue to work with this. Pros The inventory inquiry view is easier to find than other HVAC ERP systems, I was impressed with how quickly I can reach most screens I need to work with using the shortcut keys. Cons I was not a fan of how long it takes for reports to be downloaded from the Epicor system, the system seems to freeze while waiting for reports to be completed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2025 Thank you for your review, we’re happy to hear you’re satisfied with Prophet21. We have noted the reporting challenges and passed it onto our product team to investigate. Epicor Prophet 21 is a cloud-based, data-driven distribution solution that helps optimise complex supply chains, boost profits, and improve productivity. It offers real-time inventory insights, AI-powered forecasting, and connected systems for better visibility and smarter decision-making. JH Jamon H. Director - Treasury Industrial Automation ### "Nice design, but has AP design flaws" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 7, 2024 Pros User friendly interface, behaves very intuitively Cons Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) ERP consolidation (migrating separate business divisions to common ERP) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michael R. CEO Wholesale ### "Prophet 21 concerns" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 28, 2024 After 10 years not very happy. The items I listed as Cons are so severe they are causing my company to look ignorant and lose money. Pros Overall the software works well for us but the cons are serious. Cons Credit card processing does not work at all. Epicor has not corrected the obvious issues in 10 years and does not listen to the complaints. Cursor placement is not obvious it gets lost on the screen. Can't easily swap from quotes to sales orders or vice versa once you enter product. Uses way too much paper everything prints using way too much area. Epicor does not offer monthly invoicing only massive invoices at end of year. Customer has no idea what he is purchasing until he sees printed receipt, there should be a secondary monitor facing customer for pricing approvals. There are no out of the box financial reports. You have to build your own and teach yourself how to build them. After you enter your products if you hit the enter button too many times you will have no idea where your cursor has been placed. If you accidentally change the current date on the order to before the current date let's say year 2000 the prices on the receipt go to ZERO for every product. When invoicing a back order the software does not tell you what quantity is owed it only shows what was invoiced and what was ordered. You must do the math as to what is owed. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Software was outdated and did not support the growing business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brad R. IT guy Information Technology and Services ### "Epicor ERP " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 4, 2022 Pros Used for our ERP and financial costing and reporting Cons Very pricey and have to buy every module to get anything to work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS mike s. Systems Manager Wholesale ### "People need to know before they waste their money and time" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 14, 2021 I could never recommend this software for anyone, unless you have lots of money to waste and lots of time fixing issues they create and like speaking to someone you can't understand from another country when you are trying to fix something. I am currently working to find a 3rd party for support. For the money we pay for support and the money we paid for the software, there shouldn't be this many issues. Pros Integration from our old P21 system went pretty well. Cons Training was horrible. A lot of things we were not shown and things we were shown weren't always the right way. Support is even worse. Most of the time I can't understand their broken English. That is when I actually get to speak with someone. They are rude and mostly not helpful. It is not 24/7 support. They put out updates that crash the system and cause down time. They make major changes without any notification. Like a new print server so when you come in on a Monday morning, no one can print. Over priced! Reasons for choosing Epicor Prophet 21 Management made the decision for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KN Keith N. President Wholesale ### "Very comprehensive package" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 19, 2021 Great S/W package, it is constantly evolving and stays pertinent. You can get most of what you need in the base package. Good help is always available. Pros It covers everything I need and is easy to use. Cons Reporting functions directly related to customer service could be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Melissa S. CFO Wholesale ### "Long-Time Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2021 Determining profitability at a line item level or at a customer level in our legacy software was almost impossible and very tedious so we used to make a lot of decisions at a high level versus being able to really determine where our issues were. We not have instant visibility and can make decisions daily vs waiting until month end and using volumes of spreadsheets to perform analysis. We have been able to grow our revenue without an increase in operational staffing. Pros Grove has used P21 for 12 years now and are very happy. We love the fact that we can see rebated costs in the software at order entry and determine exactly what we are making on an order. Everything is part of one package so you are not worrying about add on packages that integrate with P21 as it is all a P21 product. If there is an issue, there is only one vendor to deal with. Our inventory accuracy is extremely high and we can always tell where an order is in process simply by drilling down within the system. Great product. Cons If there was anything I didn't like I would say that there are some bells and whistles in other parts of the system that have not made its way to the accounting piece. For example, you cannot enter notes in accounts payable like you can in other parts of the software so you have to develop a work around. However, we have always figured out a solution to what we need. Reasons for choosing Epicor Prophet 21 Rebates, rebates, rebates. Prophet 21 was the only product that was tried and true with rebate functionality. All of the other products either did not have the capability and wanted us to help develop it or were in the basic beginning stages of developing the product. We also like that we could get everything we needed with one software vendor vs using several. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews/) Popular comparisons [NetSuite vs Epicor Prophet 21](https://www.capterra.com/compare/135757-10022775/NetSuite-vs-Epicor-Prophet-21)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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