# ITarian Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ITarian the right ITSM solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185768/ITarain/reviews --- ITarian 3.8 (23) [View alternatives](https://www.capterra.com/p/185768/ITarain/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ITarian Ease of use 3.9 Customer Service 3.1 ## Pros and Cons in Reviews AF Alexia F CMOConsumer Electronics, 11 - 50 employeesUsed the software for: More than 2 years. “The user interface is intuitive and easy to navigate, and it offers a wide range of IT management features that are useful for my business.“ September 20, 2024 CK Chris K OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “the ticket interface was very clunky and lacked features.“ December 25, 2025 FA Fabrizio A TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It's easy to use and you can also transfer files and choose which monitor should be displayed if the peer has 2+ monitors; I highly recommend to set login with 2FA for better security.“ August 27, 2024 jc john c CTOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Found added features difficult to use and not useful in our support environments“ January 25, 2024 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven M. system technique Management Consulting Used the software for: 2+ years ### "Remote work well executed" January 8, 2025 5.0 It facilitates the remote work process with active management of good service Pros The remote connection between computers has been the best, where I have been able to have efficient work with successful communication with my colleagues and share work information more quickly. It has been essential when there have been difficulties in attending work personally and being able to do my work from home. Cons Its entire development is very complete and I have not had any kind of inconvenience that could affect the efficiency of my work. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "Fantastic products & Support" October 9, 2019 5.0 Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly. Pros Their sandbox/containment software works against all ransomeware, viruses, malware. RMM Function is good does the job and they create scripts you need for anything Cons could have snmp monitoring for snmp walks Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ITarian better software/products and support was better Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Solarwinds was buggy and viper didn't do what we wanted it too. Support was too slow Review Source SZ Steven Z. IT Manager Construction Used the software for: 2+ years ### "Absolutely unacceptable behavior from iTarian" June 23, 2025 1.0 We’ve been using iTarian for some time to manage hundreds of endpoints, but a recent incident has left us seriously reconsidering our relationship with this company. Due to what appears to be a clear internal accounting error on their side, they accused us of being late on a $192 payment—a payment that had already been made and is marked as paid in their own billing system. Without any proper verification or due diligence, they froze our account and—unbelievably—broadcasted a message across hundreds of our managed endpoints, potentially damaging our credibility with clients and creating unnecessary alarm across the board. We were only able to resolve the situation after providing a copy of our own credit card invoice, even though their own payment portal reflected that the bill had been settled. This level of recklessness and lack of internal coordination is staggering. It's one thing to make a mistake—it’s another to broadcast that mistake to every one of your customer's clients without verifying facts. If you value stability, professionalism, and your reputation, think twice before relying on iTarian. We expected a reliable partner, not one that causes chaos over their own billing oversight. Pros When we first sign up about 5 years ago, there were some attempting offering, such as free basic endpoint management, built-in remote access tools, etc. Cons Here is a short list: Inconsistent patch management Slow and flawed deployment Lack of chat tool Slow and incompetent support Billing issues Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ITarian Free endpoint by the time we signup, Ninja one does not have a ticketing system at the time. Review Source CM Chris M. National IT Manager Real Estate Used the software for: 2+ years ### "Exacta Review of ITarian" April 8, 2021 5.0 Very good. We will not be moving on from them in the forseeable future. Pros Ease of use. It's been pretty stable and offers all of the options we want in an RMM. Cons There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing ITarian It was free at the time of implementation and showed us it had everything to offer. Review Source VR Verified Reviewer It support Retail Used the software for: 1-2 years ### "Basic rmm but really easy to setup" December 27, 2024 4.0 Ive use it to manage our computer, tablets and phone from our business and I really appreciate intuitive interface for remote support and configuration. Pros \- Very easy to setup and use - Lot of features Cons \- Basic features for an rmm - Sometimes slow reactions Review Source jC john C. CTO Information Technology and Services Used the software for: 1-2 years ### "Why I quit using Itarian" January 25, 2024 2.0 Support non existent. Do not keep their promises (free for 50 or less clients). Pros Once set up easy to remotely support clients Cons Them breaking their free promise. Found added features difficult to use and not useful in our support environments Switched from [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) LogMeIn way WAY to expensive. They kept raising the prices every year to where we couldn't afford it anymore. They also did not keep their promise of free for 50 clients or less. Review Source CK Chris K. Owner Information Technology and Services Used the software for: 2+ years ### "a Decent Start for a RMM and ticketing" December 25, 2025 3.0 when I was first starting my MSP it was exactly what I needed. as I grew I found it did not have the features I needed and that if I was going to have to start paying for it anyway I could get a better product for the money Pros it came free with its own remote access solution and offline detection for agents. it could also create tickets for offline devices. it also could tie into white labeled support in case you need that Cons the ticket interface was very clunky and lacked features. They also changed the product from Free for life to Pay for for the decent features. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: 2+ years ### "ITarian helps me manage my IT tasks more efficiently and keep my systems running smoothly." September 20, 2024 3.0 Pros The user interface is intuitive and easy to navigate, and it offers a wide range of IT management features that are useful for my business. Cons I have experienced some occasional glitches and slow loading times when using certain features, which can be frustrating. Review Source LT Laura T. Marketing - Designer Computer Software Used the software for: 2+ years ### "ITarian has been a game changer for managing my IT systems and security." October 3, 2024 4.0 Pros Streamlines IT management tasks, provides comprehensive security features. Cons Can be overwhelming at first, requires time to fully grasp all features. Review Source Thomas C. civil engineer Plastics Used the software for: 2+ years ### "It allows me to have an efficient jo" July 16, 2024 5.0 It gives me greater comfort in working remotely from home, having all the tools at hand, without anything preventing me from working correctly. Pros It has allowed me to manage all my work remotely with the ability to develop all kinds of projects as if I were in the office in person. It has all the necessary tools to be able to work without restrictions and to be able to work comfortably with my colleagues who are also working remotely from home. I feel safe working with ITarian because I am more productive that way. Cons Failures or bad technical services have never happened to me. They have always been correct in their functions and good treatment. Review Source FA Fabrizio A. Technician Information Technology and Services Used the software for: 1-2 years ### "ITarian for management and helpdesk" August 27, 2024 4.0 I use ITarian for work, to remote connect for troubleshoot and helpdesk but also to reach my office computer when I am abroad. It's easy to use and you can also transfer files and choose which monitor should be displayed if the peer has 2+ monitors; I highly recommend to set login with 2FA for better security. Pros ITarian is really useful as it allows you to remote connect to computers and also launch a lot of commands and scripts (you have a wide choice). Of course You need to install and agent on devices you need to manage/monitor. Overall it's a really good product, thanks to many scripts you don't even need to launch a video session to remote computer e.g. to obtain info or run tasks. Cons some script don't work because the will work only on older system. The scripts should be updated and renewed. Sometimes video cards crash. Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "ITarian has been a lifesaver for managing my IT tasks efficiently!" August 29, 2024 4.0 Pros The user interface is intuitive and the automation features are a huge time-saver. Cons The customer support could be more responsive at times, and occasional bugs need to be addressed quickly. Review Source SA Sara A. Engineer Information Technology and Services Used the software for: 2+ years ### "Remote Control and Scripts" May 23, 2024 5.0 Itarian helped me a lot of times thanks to its scripts (you can modify them if you need). I use Itarian daily to remote connect to customers machines and give them support. I recommend it! Pros Itarian allows to remote connect to your customers (clients and servers) and do routine tasks, checks and assistance. It has a lot of useful scripts you can use on computers to do enquiries but also executing "powerful" procedures (for example you can change the local accounts password, you can launch an internet speed test, a chkdsk...). You can apply updates (you may be need to restart the computer later, and you can do via Itarian of course). Access to Itarian is protected by 2FA. Cons Some procedures don't work or need to be modified in order to work, with poor documentation about Review Source DS David S. Owner Information Technology and Services Used the software for: 2+ years ### "ITarian is extremely inexpensive, but you get what you pay for" June 12, 2023 4.0 Overall, my experience has been decent. I started with ITarian when they were Comodo and completely free (except for the AV) Pros I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV. If you ask, they will make any script for you. Cons Support is slow and doesn't always seem helpful. A lot of emails instructing you to do the thing you said you already tried. Many of the scripts do not run successfully, causing alerts.They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going. Everytime they split or rebrand or whatever, there becomes 2 similar companies and it gets super confusing as to who you are with. Reason for choosing ITarian At the time, the price was Free Review Source RC Russell C. IT Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Itarian - An option for RMM that has room to grow" May 23, 2023 3.0 We use Itarian for remote support and patch management. Pros Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option. The patch management and remote support was serviceable, but needed time for some maturity, as the product isn't quite up to Kaseya, or other solutions. Cons The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck. The patch management could be cantankerous.. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ITarian Pricing Review Source MM Michael M. Director Information Technology and Services Used the software for: 1-2 years ### "Great Product, outstanding price" February 22, 2020 5.0 We have been using it since it's COMODO ONE days and watched it mature. I really have to give it to the team that has done an excellent job. I don't think this would be ideal for a large MSP as it does not have all the integrations but for the small to Medium MSP it is so powerful at a great price Pros Very versatile, easy single pane to manage a number of Customers. Active development and support by the Comodo / iTiarian staff Cons not too much to complain about. Splitting hairs would have me mention the Remote access tool could have a faster interaction (p2p connection maybe?) and the option of Audio redirection too, but that is REALLY being picky ass it is an outstanding solution for the price Reason for choosing ITarian Price largely but that does not take away from the quality of their product Review Source MS Manus S. Web, Sales Information Technology and Services Used the software for: 1-2 years ### "Not the absolute best, but definitely a strong contender" December 4, 2023 4.0 Pros The library of available scripts that came preloaded is definitely a win for me and made custom jobs and reports very easy. Cons The remote desktop function did not always work well and it missed a proper ticketing system. Review Source JS James S. Owner Computer Networking Used the software for: I used a free trial ### "Bad customer service / Sales" April 12, 2023 3.0 Pros They tried to bill me after the free trial, tried to strong arm me to pay.Go elsewhere! Cons "I recently signed up for the Itarian software and was initially impressed with the features and functionality. However, when the trial period ended, I was surprised to receive constant emails and calls from the sales team, pressuring me to pay for a bill I apparently had. Despite explaining that I only wanted a trial and that's all i signed up for. This kind of aggressive sales tactics is unacceptable and has left a bad taste in my mouth. I would not recommend Itarian to anyone who values respectful and ethical business practices." Review Source OC Otto C. Owner - IT Support Computer Networking Used the software for: 6-12 months ### "Good" April 7, 2022 5.0 Its been pretty god but some issues minor Pros IT allows many things to be performed remotely Cons expensive when you start to add in all the clients Review Source MH Michael H. Owner Computer & Network Security Used the software for: Less than 6 months ### "Goodbye iTarian " July 28, 2023 3.0 Will never use them again Pros There was not much that i liked. The price was better in my pocket, if i didnt change from free monitoring. Cons Many features to use them, was long and complicated to use. But even in a free mode, they charge you were frees and debit you. Review Source MB MARK B. application developer Financial Services Used the software for: Less than 6 months ### "works exactly as expected" September 23, 2020 4.0 Excellent product, with a clean and modern UI. I recommend it, just be sure to make sure it is configured to allow exceptions if you need them! Pros This product runs quietly in the background and does not take up many resources. The UI is clean and easy to use Cons The firewall and security feature blocked some of the things we needed to do our work. It was not readily apparent at first this was the culprit, but once IT removed the blocks , our software started working just fine Review Source SO Shon O. Network Administrator Wholesale Used the software for: Less than 6 months ### "Rock solid RMM for FREE" August 15, 2019 5.0 Pros Loads of features for the free version: Patch management Remote access Mobile device (apple and android) capable Easily deployed Cons Lack of multiple AV support, kind of steers you towards their paid product. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Cost and value Review Source SC Steve C. IT Administrator Insurance Used the software for: I used a free trial ### "They send you an invoice when the free trial expires" August 26, 2023 1.0 Horrible, would avoid at all costs, not worth it Pros nothing, it is not a good software for RMM. Also they DO send you a bill when the free trial expires Cons The bill they sent me for having 7 PC's connected beyond the free trial Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.