--- title: "ITarian Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ITarian Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/185768/ITarain/" page_type: "product" language: "en" --- # ITarian Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ITarian ## What is ITarian? ITarian is an IT service management software that provides a suite of capabilities to manage IT infrastructure through a centralized interface. The platform includes ticketing for issue tracking, remote monitoring and management of endpoints, patch management for system updates, mobile device management, remote desktop access for remote troubleshooting, and endpoint security. ITarian aims to help IT teams efficiently monitor, manage, and secure their technology environments. ## What is ITarian used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 65% Neutral 22% Negative 13% Starting price $1.25 Other, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITarian?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.itarian.com&name=ITarian) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITarian 3.8 (23) VS. [4.7 (370)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $1.25 Other, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (23) Ease Of Use 4.5 (316) Value For Money 3.3 (21) Value For Money 4.5 (292) Customer Service 3.2 (20) Customer Service 4.5 (311) ## ITarian alternatives [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (95)](https://www.capterra.com/p/172324/NetFlow-Analyzer/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185768/ITarain/alternatives/) ## FAQs about ITarian Overview ### Which roles and teams benefit most from ITarian? ITarian is most used by IT administrators, support technicians, and network managers who need remote monitoring, patching, endpoint control, and faster issue resolution. MSP owners, directors, and CTOs benefit from centralized device oversight and service delivery, while technical engineers and small business teams use it to streamline maintenance and support operations. Answer based on 23 reviews Overview ### What company size and industries is ITarian built for? ITarian is built for MSPs and enterprises, but most reviewers come from small businesses at 78%, especially in Information Technology and Services at 35%. It also has traction with midsize businesses at 13% and enterprises at 9%, with additional use in Computer Networking and Computer Software, each at 9%. Answer based on 23 reviews Features and Usability ### What are the key features of ITarian? ITarian offers remote monitoring and management, patch management, and help desk management for IT operations. It also includes asset tracking, device management, ticket management, and reporting/analytics, plus network monitoring, vulnerability scanning, access controls/permissions, and backup and recovery for endpoint and infrastructure oversight. Pricing ### How much does it cost and what fees or limitations are included? ITarian starts at $0.6 per month for ITarian Mobile and $1.25 per month for ITarian Device, with annual pricing of $6 and $12.50. A free version is available. The Device plan includes RMM, and the Mobile plan includes Mobile Device Management. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does ITarian offer? ITarian provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction on features and use cases, and documentation gives written reference material for self-paced review and ongoing reference. Getting Started and Support ### What customer support options does ITarian offer? ITarian provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep support. Users say the support team can be helpful, but some note that responses are not always fast and occasional bugs take longer to address. Answer based on 2 reviews ## Features AI summary Based on 816 ITSM reviews Capterra reviewers highlight these as the top features buyers look for in ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) ITarian supports **Asset Tracking** and **Incident Management**, giving IT teams visibility into hardware and software resources while helping them respond to service disruptions more effectively. However, it does not offer **Support Ticket Management**. Instead, it provides other important capabilities that reviewers also value, including **Alerts/Notifications** (**47%**), **Service Level Agreement (SLA) Management** (**52%**), and **Problem Management** (**45%**). These features help businesses stay aware of urgent issues, track service commitments, and address root causes, allowing teams to maintain service quality and improve response times. Incident Management 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Alerts/Notifications 3.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Service Level Agreement (SLA) Management 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Problem Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Patch Management 3.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Remote Access/Control 4.4 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling ITarian 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - Anti Virus: Prevents, detects and removes malware - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Deployment Management: Manage the processes involved when making the application ready for use - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Intrusion Detection System: Identify and alert about security breaches by third parties - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Patch Management: Install software updates and bug fixes remotely - Patch Prioritization: Determine which patches should receive immediate attention - Patch Testing: Test patches before deployment to mitigate security risks - Policy Management: Create, manage, and track policies and procedures within an organization - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-time Alerts: Receive notification of issues as soon as they occur - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Scanning: Discover patch statuses and vulnerabilities --- Get Advice We can help you find the software with the features you need. Features 3.8 (23) 3.8 Based on 23 reviews ## Pricing Value for money 3.3 (21) Free Version [View pricing plan details](https://www.capterra.com/p/185768/ITarain/pricing/) ITarian Basic $0.00 It includes: - PSA ITarian Device $1.25 Other,Per Month It includes: - RMM ITarian Mobile $0.60 Other,Per Month It includes: - Mobile Device Management Value for money 3.3 (21) 3.3 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (20) 3.2 Based on 20 reviews ## User reviews Overall rating 3.8 Based on 23 reviews Filter by rating 5(8) 4(7) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent CK Chris K. Owner Information Technology and Services ### "a Decent Start for a RMM and ticketing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 December 25, 2025 when I was first starting my MSP it was exactly what I needed. as I grew I found it did not have the features I needed and that if I was going to have to start paying for it anyway I could get a better product for the money Pros it came free with its own remote access solution and offline detection for agents. it could also create tickets for offline devices. it also could tie into white labeled support in case you need that Cons the ticket interface was very clunky and lacked features. They also changed the product from Free for life to Pay for for the decent features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SZ Steven Z. IT Manager Construction ### "Absolutely unacceptable behavior from iTarian" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 23, 2025 We’ve been using iTarian for some time to manage hundreds of endpoints, but a recent incident has left us seriously reconsidering our relationship with this company. Due to what appears to be a clear internal accounting error on their side, they accused us of being late on a $192 payment—a payment that had already been made and is marked as paid in their own billing system. Without any proper verification or due diligence, they froze our account and—unbelievably—broadcasted a message across hundreds of our managed endpoints, potentially damaging our credibility with clients and creating unnecessary alarm across the board. We were only able to resolve the situation after providing a copy of our own credit card invoice, even though their own payment portal reflected that the bill had been settled. This level of recklessness and lack of internal coordination is staggering. It's one thing to make a mistake—it’s another to broadcast that mistake to every one of your customer's clients without verifying facts. If you value stability, professionalism, and your reputation, think twice before relying on iTarian. We expected a reliable partner, not one that causes chaos over their own billing oversight. Pros When we first sign up about 5 years ago, there were some attempting offering, such as free basic endpoint management, built-in remote access tools, etc. Cons Here is a short list: Inconsistent patch management Slow and flawed deployment Lack of chat tool Slow and incompetent support Billing issues Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing ITarian Free endpoint by the time we signup, Ninja one does not have a ticketing system at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven M. system technique Management Consulting ### "Remote work well executed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 8, 2025 It facilitates the remote work process with active management of good service Pros The remote connection between computers has been the best, where I have been able to have efficient work with successful communication with my colleagues and share work information more quickly. It has been essential when there have been difficulties in attending work personally and being able to do my work from home. Cons Its entire development is very complete and I have not had any kind of inconvenience that could affect the efficiency of my work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User It support Retail ### "Basic rmm but really easy to setup" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 27, 2024 Ive use it to manage our computer, tablets and phone from our business and I really appreciate intuitive interface for remote support and configuration. Pros \- Very easy to setup and use - Lot of features Cons \- Basic features for an rmm - Sometimes slow reactions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Laura T. Marketing - Designer Computer Software ### "ITarian has been a game changer for managing my IT systems and security." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2024 Pros Streamlines IT management tasks, provides comprehensive security features. Cons Can be overwhelming at first, requires time to fully grasp all features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Alexia F. CMO Consumer Electronics ### "ITarian helps me manage my IT tasks more efficiently and keep my systems running smoothly." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 20, 2024 Pros The user interface is intuitive and easy to navigate, and it offers a wide range of IT management features that are useful for my business. Cons I have experienced some occasional glitches and slow loading times when using certain features, which can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Fernando P. Administrative Computer Software ### "ITarian has been a lifesaver for managing my IT tasks efficiently!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2024 Pros The user interface is intuitive and the automation features are a huge time-saver. Cons The customer support could be more responsive at times, and occasional bugs need to be addressed quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA Fabrizio A. Technician Information Technology and Services ### "ITarian for management and helpdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2024 I use ITarian for work, to remote connect for troubleshoot and helpdesk but also to reach my office computer when I am abroad. It's easy to use and you can also transfer files and choose which monitor should be displayed if the peer has 2+ monitors; I highly recommend to set login with 2FA for better security. Pros ITarian is really useful as it allows you to remote connect to computers and also launch a lot of commands and scripts (you have a wide choice). Of course You need to install and agent on devices you need to manage/monitor. Overall it's a really good product, thanks to many scripts you don't even need to launch a video session to remote computer e.g. to obtain info or run tasks. Cons some script don't work because the will work only on older system. The scripts should be updated and renewed. Sometimes video cards crash. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Thomas C. civil engineer Plastics ### "It allows me to have an efficient jo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2024 It gives me greater comfort in working remotely from home, having all the tools at hand, without anything preventing me from working correctly. Pros It has allowed me to manage all my work remotely with the ability to develop all kinds of projects as if I were in the office in person. It has all the necessary tools to be able to work without restrictions and to be able to work comfortably with my colleagues who are also working remotely from home. I feel safe working with ITarian because I am more productive that way. Cons Failures or bad technical services have never happened to me. They have always been correct in their functions and good treatment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sara A. Engineer Information Technology and Services ### "Remote Control and Scripts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 23, 2024 Itarian helped me a lot of times thanks to its scripts (you can modify them if you need). I use Itarian daily to remote connect to customers machines and give them support. I recommend it! Pros Itarian allows to remote connect to your customers (clients and servers) and do routine tasks, checks and assistance. It has a lot of useful scripts you can use on computers to do enquiries but also executing "powerful" procedures (for example you can change the local accounts password, you can launch an internet speed test, a chkdsk...). You can apply updates (you may be need to restart the computer later, and you can do via Itarian of course). Access to Itarian is protected by 2FA. Cons Some procedures don't work or need to be modified in order to work, with poor documentation about Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185768/ITarain/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.