--- title: "edge CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about edge CRM Software - reviews, pricing plans, popular comparisons to other Sales Tracking products and more." source_url: "https://www.capterra.com/p/185769/edge-CRM/" page_type: "product" language: "en" --- # edge CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) edge CRM ## What is edge CRM? As sales is everywhere, so are we! edge CRM is a mobile & web-based customer relationship management platform, awarded by leading global agencies. We love simplicity! Our mission is to take on the complicated processes & simplify them with a beautiful experience. So, with edge CRM, we are simplifying sales & marketing processes for the business leaders with the help of a powerful & secure technology platform! Our AI-driven assistant, simple to use interface & powerful analytics helps business ## What is edge CRM used for? [Sales Tracking](https://www.capterra.com/sales-tracking-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price ₹10 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for edge CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://edgecrm.app&name=edge CRM) ## edge CRM Overview Updated August 2026 AI summary edge CRM offers small and midsize businesses a user-friendly solution for managing sales pipelines, tracking leads, and organizing customer interactions across desktop and mobile platforms. With features like workflow automation, lead scoring, email management, and reporting, it helps teams handle sales activities efficiently. Deployment options span web, cloud, and various device platforms, supporting flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### edge CRM 4.6 (33) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price ₹10 Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (33) Ease Of Use 4.4 (4,385) Value For Money 4.6 (32) Value For Money 4.3 (3,514) Customer Service 4.8 (30) Customer Service 4.4 (3,524) ## edge CRM alternatives [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (743)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185769/edge-CRM/alternatives/) ## FAQs about edge CRM Overview ### Which roles and teams benefit most from edge CRM? edge CRM is most used by sales teams, business development managers, and coordinators who need to track leads, manage follow-ups, and organize customer interactions. Sales assistants and executive support roles use it to maintain records and streamline communication, while managers and department heads rely on reporting to monitor pipeline performance and team activity. Answer based on 33 reviews Overview ### What company size and industries is edge CRM built for? edge CRM is built primarily for small businesses, which account for 91% of reviewers, with Information Technology and Services leading at 27%. It is intended for sales, service, and support teams in manufacturing, distribution, healthcare, events and marketing, pharma, and machinery, while also serving midsize businesses at 9%. Answer based on 33 reviews Features and Usability ### What are the key features of edge CRM? edge CRM offers CRM tools for contact management, lead management, lead qualification, and sales pipeline management, along with pipeline management, lead scoring, and forecasting. It also includes workflow automation, marketing automation, email marketing, reporting/analytics, dashboard views, data management, customizable fields, document storage, and API access. Getting Started and Support ### What training and onboarding options does edge CRM offer? edge CRM provides in person training, live online sessions, webinars, documentation, and videos to support getting started. In person and live online options allow guided instruction, webinars cover scheduled group learning, and documentation and videos give teams self-paced reference material. Getting Started and Support ### What customer support options does edge CRM offer? edge CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Review feedback describes support as responsive and helpful, with the support and customization teams assisting users in shaping the CRM to their needs. Overall, support experience appears positive and practical. Answer based on 1 reviews ## Features AI summary Based on 5,027 Sales Tracking reviews Capterra data shows that buyers of Sales Tracking software rank the following features as their top priorities: - **Sales Pipeline Management** (**51%** of reviewers rated this feature as critical) - **Lead Management** (**45%**) - **Reporting/Analytics** (**39%**) edge CRM supports all three features that reviewers rate most important: **Sales Pipeline Management**, **Lead Management**, and **Reporting/Analytics**. Together, these capabilities help businesses track deals through each stage, manage prospect information more effectively, and monitor sales performance with clearer insight, allowing teams to improve follow-up, make better decisions, and drive more consistent revenue growth. Sales Pipeline Management 4.6 (24) 45.83% of 24 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.7 (22) 36.36% of 22 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics 4.4 (25) 44.00% of 25 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.7 (23) 43.48% of 23 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Interaction Tracking 4.5 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Email Management 4.4 (24) 29.17% of 24 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps edge CRM 29 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.7 (33) 4.7 Based on 33 reviews ## Pricing Value for money 4.6 (32) Free Trial Basic ₹10.00 Per Month Value for money 4.6 (32) 4.6 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (30) 4.8 Based on 30 reviews ## User reviews Overall rating 4.6 Based on 33 reviews Filter by rating 5(21) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DT Devang T. Business Development Associate Media Production ### "Efficient platform for easy workflow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 June 5, 2025 Edge CRM made our sales process smoother and improved collaboration across the whole team. entire team can easly track and work on the priority Pros Simple interface, strong lead tracking, and smooth task flow help boost overall team productivity. It makes the task supper easy Cons Would love to see even more advanced features added to enhance what’s already a great platform and custom reporting features could be more flexible Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Anvesha G. marketing associate Marketing and Advertising ### "Go for it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2025 Smooth, Easy Overall, it’s been a helpful tool. It made our workflow faster and kept the team on the same page. Pros Made everything so much easier! Great It’s super easy to use and helps keep everything organized. I liked how it made tracking leads and follow-ups really simple. Cons Nothing specific comes to mind at the moment — still exploring all the features and getting used to the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GK Govinda K. Replacement Incharge Information Technology and Services ### "Very good software and it is required in every pc. Highly recommended to everyone. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2022 Best Software i had used till now. It is the need of every Pc. Pros Very good software and it is required in every pc. Highly recommended to everyone. It makes work more easy. Cons Nothing to complaint about Software. It has everything that a Software needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TL tanushree L. purchase manager Computer Hardware ### "Crm " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2022 Pros This software is very good. friendly user. Cons This software is very helpfull our Organisation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DJ Devendra J. Mobile shop Electrical/Electronic Manufacturing ### "Want to Expand business then its heavily recommended its my personal experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2022 It is too good experience and also helps us to expand our business and market Pros The all user interface is too easy and all employees love to work with this software Cons Their are not any complaints or bugs in this software so its pretty good for us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VS Vijendra S. Sales Manager Real Estate ### "NIce but needs some improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 September 8, 2022 Pros user interface is nice, but can be made more user friendly Cons at times lags. but not sure why as may be bcoz of my internet connection or something else Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DS Dhaval S. Product Manager Information Technology and Services ### "CRM Review after using for 18 month " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 Can track my subordinate’s followup & how frequently they are contact client for deal closure. Pros Quotation with customised PDF setting with support of CRM team is most impactful feature. Vey easy to use on Desktop as well as mobile version, Cons Unable to save 2 different requirement of same client as 2 different lead Reasons for choosing edge CRM Support / revert from team is prompt and they are supportive to do customization as per our need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RJ Riya J. Executive Utilities ### "Review on CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 Lead management and customer record Pros It's very convenient to use and accessible Cons There are some tricky features which is easy to learn. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Mansukhlal B. Distribution Electrical/Electronic Manufacturing ### "Good and very good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 All features of crm is very nice and helps us to do work more efficiently Pros All features and user interface is very easy Cons Some features are little tricky but now its is habitual Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB sejal B. Coordinator Architecture & Planning ### "Best software ever " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 very nice and good software . Pros tracking system , lead management , mobile application Cons limited information and discrimination we can feed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/185769/edge-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs edge CRM](https://www.capterra.com/compare/152373-185769/HubSpot-CRM-vs-edge-CRM) [Salesforce Sales Cloud vs edge CRM](https://www.capterra.com/compare/61368-185769/Salesforce-vs-edge-CRM)