--- title: "Hippo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hippo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/185789/Hippo/" page_type: "product" language: "en" --- # Hippo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hippo ## What is Hippo? Hippo is a 360 solution for your business to provide your customers with a seamless experience through conversational support and customer engagement automation. Interact with your customers across multiple channels including emails, SMS, push notifications, WhatsApp and many more. Hippo also comes with the best In-app customer support features to boost your productivity like chatbots, live chats, phone calls, audio/video calls, etc. ## What is Hippo used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $17 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hippo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://jungleworks.com/&name=Hippo) ## Hippo Overview Updated August 2026 AI summary Hippo is a live chat platform for organizations of any size seeking direct, real-time communication with website visitors. It provides chat and messaging tools, proactive chat, autoresponders, mobile access, chat history, and reporting. Notable options include screen sharing, file sharing, contact management, and API access. Hippo is available on web, mobile, and cloud-based deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hippo 4.8 (4) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $17 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.6 (16,442) Value For Money 4.7 (3) Value For Money 4.6 (11,498) Customer Service 4.3 (3) Customer Service 4.7 (10,711) ## Hippo alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,480)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (2,214)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185789/Hippo/alternatives/) ## FAQs about Hippo Overview ### What company size and specific industries is Hippo built for? Hippo is designed for small businesses and large enterprises that need personalized customer experiences across multiple channels. It is suited to organizations looking for centralized customer support and marketing automation, especially those managing customer engagement across sales, service, and marketing functions. Features and Usability ### What are the key features of Hippo? Hippo offers chat and messaging tools such as real-time consumer-facing chat, proactive chat, autoresponders, canned responses, and transcripts/chat history. It also includes contact management, website visitor tracking, screen sharing, video conferencing, file sharing, real-time analytics, reporting/analytics, mobile access, customizable branding, API, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Hippo integrate with? Hippo integrates with 5 third-party platforms: Jugnoo, Panther, Plivo, Shopify, and Yelo. These catalog integrations cover delivery, communications, and commerce-related workflows, giving Hippo connections to tools used for operations, messaging, and online storefront management. Getting Started and Support ### What training and onboarding options does Hippo offer? Hippo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing for feature walkthroughs. Getting Started and Support ### What customer support options does Hippo offer? Hippo provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These support channels give users multiple ways to seek help, but no reviewer feedback is available here to describe response times, agent helpfulness, or common support frustrations. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers highlight these features as the top priorities when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Hippo supports **Chat/Messaging**, giving teams a direct way to respond to customer questions in real time. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers other important capabilities that reviewers also value, including **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay connected on the go, manage live customer conversations, and keep records of past interactions, allowing teams to respond faster and maintain better service continuity. Mobile Access 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Proactive Chat 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Hippo 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Mobile Access: Access software remotely via mobile devices - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Basic $17.00 Usage Based,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Plivo](https://www.capterra.com/p/164618/Plivo/)[ Yelo](https://www.capterra.com/p/200134/Yelo/)[ Jugnoo](https://www.capterra.com/p/194628/Bike-Rental-Software/)[ Panther](https://www.capterra.com/p/231448/Panther/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MQ Meghan Q. Manager Apparel & Fashion ### "Highly Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2025 Pros Hippo was a great resource our company added. It was easy to use and exactly what we were looking for. Cons The installation process was a little long and frustrating because of our specific types of computers/software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC crasue C. producer Arts and Crafts ### "good conversational plattaform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 28, 2021 it has helped me with my customers to stay conected, saved me time in my bussines hours , and catch the attention of new customers Pros the Customizable Chat Bots, the chance to have a 14 day trial , the pricing is affordable for all the features you can use through hippo, the use of tags is useful , and the options for the metrics too Cons till now, i haven't got any problems or something i dislike about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Animal Transport Coordinator Non-Profit Organization Management ### "user not-so-friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 27, 2020 overall, I'm 50/50 on this program, although I didn't have enough time of continuous use on it Pros I liked that it was easy enough to manage vehicle repairs that my department was using daily had in depth detail about maintenance for a vehicle vs. general repairs Cons didn't seem to be too user-friendly. took too many "clicks" to get to where you wanted to go. It could've used an upgrade, like an A.I type fill-in the blank. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Scott P. Finance Manager Non-Profit Organization Management ### "Hippo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2019 Pros Ease of use with no issues when downloading and low/no price. Cons None that have come up since using this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.