# Hippo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Hippo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/185789/Hippo

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# 

 Hippo Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Hippo

## What is Hippo?

Hippo is a 360 solution for your business to provide your customers with a seamless experience through conversational support and customer engagement automation. Interact with your customers across multiple channels including emails, SMS, push notifications, WhatsApp and many more. Hippo also comes with the best In-app customer support features to boost your productivity like chatbots, live chats, phone calls, audio/video calls, etc.

## What is Hippo used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$17

Usage Based, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Hippo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://jungleworks.com/&name=Hippo)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Hippo

4.8 (4)

VS.

[4.7 (24,059)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$17

Usage Based, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.6 (16,317)

Value For Money

4.7 (3)

Value For Money

4.5 (11,384)

Customer Service

4.3 (3)

Customer Service

4.4 (10,604)

## Hippo alternatives

[4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/185789/Hippo/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Mobile Access

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Proactive Chat

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

Hippo 15 features

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Access software remotely via mobile devices

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Get Advice

We can help you find the software with the features you need.

Features

5.0 (4)

5.0

Based on 4 reviews

## Pricing

Value for money

4.7 (3)

Free Trial

Free Version

Basic

$17.00

Usage Based,Per Month

Value for money

4.7 (3)

4.7

Based on 3 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Plivo](https://www.capterra.com/p/164618/Plivo/)[

Yelo](https://www.capterra.com/p/200134/Yelo/)[

Jugnoo](https://www.capterra.com/p/194628/Bike-Rental-Software/)[

Panther](https://www.capterra.com/p/231448/Panther/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (3)

4.3

Based on 3 reviews

## User reviews

Overall rating

4.8

Based on 4 reviews

Filter by rating

5(3)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MQ

Meghan Q.

Manager

Apparel & Fashion

### "Highly Recommend!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 2, 2025

Pros

Hippo was a great resource our company added. It was easy to use and exactly what we were looking for.

Cons

The installation process was a little long and frustrating because of our specific types of computers/software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CC

crasue c.

producer

Arts and Crafts

### "good conversational plattaform"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 28, 2021

it has helped me with my customers to stay conected, saved me time in my bussines hours , and catch the attention of new customers

Pros

the Customizable Chat Bots, the chance to have a 14 day trial , the pricing is affordable for all the features you can use through hippo, the use of tags is useful , and the options for the metrics too

Cons

till now, i haven't got any problems or something i dislike about it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Animal Transport Coordinator

Non-Profit Organization Management

### "user not-so-friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

February 27, 2020

overall, I'm 50/50 on this program, although I didn't have enough time of continuous use on it

Pros

I liked that it was easy enough to manage vehicle repairs that my department was using daily had in depth detail about maintenance for a vehicle vs. general repairs

Cons

didn't seem to be too user-friendly. took too many "clicks" to get to where you wanted to go. It could've used an upgrade, like an A.I type fill-in the blank.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Scott P.

Finance Manager

Non-Profit Organization Management

### "Hippo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 19, 2019

Pros

Ease of use with no issues when downloading and low/no price.

Cons

None that have come up since using this product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)