--- title: "RouteGenie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RouteGenie Software - reviews, pricing plans, popular comparisons to other Transportation Management products and more." source_url: "https://www.capterra.com/p/185797/RouteGenie/" page_type: "product" language: "en" --- # RouteGenie Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RouteGenie ## What is RouteGenie? RouteGenie is a modern NEMT software solution, built to optimize scheduling, routing, billing, and dispatching to ease the trip planning process. RouteGenie reduces costs by creating the most efficient schedules every day by examining driver availability and vehicle capacity. You can’t predict trip changes, no-shows, driver call-offs or vehicle breakdowns, but if they occur, RouteGenie is ready to make on-the-fly adjustments so your trips can be completed as planned. 99.999% uptime! ## What is RouteGenie used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Transportation Management](https://www.capterra.com/transportation-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RouteGenie?[Manage this product listing](https://www.g2.com/products/routegenie/claim_requests/new?auto=true) ## RouteGenie Overview Updated September 2026 AI summary RouteGenie supports organizations of all sizes with transportation management and dispatch needs, offering features like carrier, fleet, and order management, scheduling, and real-time location tracking. Its platform provides route optimization, live driver tracking, automated scheduling, and customizable reporting, accessible via web and mobile devices, making it suitable for businesses seeking control and oversight of their transportation operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RouteGenie 4.9 (14) VS. [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price $50 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (14) Ease Of Use 4.4 (1,033) Value For Money 4.7 (14) Value For Money 4.2 (968) Customer Service 4.6 (14) Customer Service 4.4 (978) ## RouteGenie alternatives [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [Freightview](https://www.capterra.com/p/136895/Freightview/) [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136895/Freightview/) [PCS TMS](https://www.capterra.com/p/29249/Express/) [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29249/Express/) Highest Rated [Truckbase](https://www.capterra.com/p/10002334/Truckbase/) [4.8 (78)](https://www.capterra.com/p/10002334/Truckbase/reviews/) Starting price $490.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002334/Truckbase/) [View all alternatives](https://www.capterra.com/p/185797/RouteGenie/alternatives/) ## FAQs about RouteGenie Overview ### Which roles and teams benefit most from RouteGenie? RouteGenie is most used by operations leaders, dispatch teams, and transportation managers who need to optimize routing, scheduling, and fleet coordination. Owners and executives use it to improve service efficiency, control costs, and monitor performance, while office and project managers rely on it to streamline daily logistics and delivery workflows. Answer based on 14 reviews Overview ### What company size and specific industries is RouteGenie built for? RouteGenie is designed for organizations in non-emergency medical transportation, medical transportation, paratransit, and demand-response services. It is built for providers of any company size that manage scheduled or on-demand passenger transport in these specialized transportation sectors. Features and Usability ### What are the key features of RouteGenie? RouteGenie offers route management, route optimization, automated scheduling, dispatch management, and live driver tracking for transportation workflows. It also includes fleet management, maintenance scheduling, billing and invoicing, customizable reports, real-time analytics, and third-party integrations through API and EDI. Integrations ### Which third-party tools and platforms does RouteGenie integrate with? RouteGenie integrates with 3 third-party tools: Google Maps for mapping, Twilio for messaging, and Authorize.net for payments. These catalog integrations cover routing, communication, and payment processing within the platform. Getting Started and Support ### What training and onboarding options does RouteGenie offer? RouteGenie provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled topic-based sessions, and documentation and videos provide reference material for self-paced review. Getting Started and Support ### What customer support options does RouteGenie offer? RouteGenie offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live rep support. No reviewer feedback about support quality is available here, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the provided information. ## Features AI summary Based on 1,484 Transportation Management reviews Capterra data shows that buyers of Transportation Management software rank the following features as their top priorities: - **Real-Time Monitoring** (**50%** of reviewers rated this feature as critical) - **Dispatch Management** (**54%**) - **Delivery Tracking** (**47%**) RouteGenie supports **Real-Time Monitoring** and **Dispatch Management**, giving transportation teams better visibility into fleet activity and more control over daily scheduling and driver coordination. However, it does not offer **Delivery Tracking**. Instead, it includes other features that reviewers also rate highly, such as **Billing & Invoicing** (**56%**) and **Order Management** (**53%**), which help businesses manage financial workflows and organize shipments more efficiently, allowing teams to keep operations accurate and responsive. Real-Time Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Dispatch Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Billing & Invoicing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Order Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases GPS 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Routing 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions RouteGenie 50 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.7 (14) Basic $50.00 Other,Per Month Value for money 4.7 (14) 4.7 Based on 14 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (14) 4.6 Based on 14 reviews ## User reviews Overall rating 4.9 Based on 14 reviews Filter by rating 5(13) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent WM Will M. Head Dispatcher Hospital & Health Care ### "Good Dispatching Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2025 I have enjoyed it overall. It's easy to train new dispatchers. Easy to get any info required. Pros on the dispatching side its very easy to see the days call flows and assigning calls to crew is a breeze Cons I've used this software for many years over 2 different companies. It has some small issues but once you get to know it, its not bad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 12, 2025 Will, thank you for taking the time to share your feedback with your peers. We are glad to hear that you enjoy using RouteGenie software! DT Dan T. Director of Operation Transportation/Trucking/Railroad ### "Started off bumpy but quickly won me over" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 Initially there were bumps in the road, which is to be expected anytime you start with a new vendor. The support team has been very helpful with educating my team on things as well as taking our feedback and implementing it for other companies to use as well. Pros RouteGenie is a well designed system that can be adapted to match your organizations needs. The system is easy to navigate for facilities booking trips or following up on a drivers' arrival. Cons My least favorite function of Route Genie is editing vehicles. I cannot make any changes to a vehicle once there is a pre-assignment made. We often start these 3 days in advance which make it difficult to make a change (capacity, phone information and so on). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 6, 2025 Dan, Thank you for sharing your experience with RouteGenie! We're thrilled to have you as part of our family! In regards to editing vehicles, I wanted to clarify that only the capacity cannot be changed once the vehicle has any active or planned shifts. If you attempt to remove seats while passengers are assigned, that will result in an error, so we do not allow to make changes to capacity once there are pre-assigned trips. However, all other fields are editable. If you’re experiencing something different, please reach out to support so they can troubleshoot the issue together with you. GM Garrett M. Owner Transportation/Trucking/Railroad ### "Excellent Dispatching Software for an NEMT company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2025 Used for almost 2 years now and very happy Pros Simplicity, broker integration, billing integration, robustness, cost and excellent support Cons Can sometimes lag in speed when processing tasks Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 21, 2025 Garrett, thank you for being a loyal customer. We truly appreciate your business! ZR Ziad R. CFO Hospital & Health Care ### "Great software with unlimited customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2023 Pros Very clean interface with a lot of customization options. The real time vehicle tracking is a huge help and let's a dispatcher have a birds-eye view of the entire fleet. Cons Tool-tips would be helpful, there are a lot of customization options but many settings are unclear as to what they change exactly. Reasons for choosing RouteGenie Routing box is a desktop application, so it has certain software limitations compared to a web application. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2023 Ziad, thank you for taking the time to review our software. We are glad to hear that you found the interface to be clean and that you appreciate the customization options available. We are working on tooltips, so it should be easier to navigate. If you need any further assistance, please feel free to reach out. Thank you for being a valued customer. HR Hailey R. Operations Manager Transportation/Trucking/Railroad ### "Review by Fast-Trans" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 30, 2023 Overall, RouteGenie has been great. I have really enjoyed working with \[sensitive content hidden\] and recently started working with Heath and he has been great too. I love being able to call up and speak to an actual person. Pros I like that RouteGenie is compatible with our brokers portals so we are able to streamline all of our transportation brokers into one software for our drivers. Cons The routing is not always accurate. The software usually says it's going to take longer to get somewhere than it does if you put those addresses into google. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 13, 2023 Thank you for your review. We're glad to hear that you're enjoying working with our team. We appreciate your feedback about the routing accuracy and we are glad that our Director of Customer Success was able to clarify the issue for you and suggested a few ways to adjust the settings that improved accuracy. Please don't hesitate to reach out for further assistance if needed. AS Andrew S. Transportation Manager Transportation/Trucking/Railroad ### "Excellent product and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2023 Pros There isn't a feature that we haven't loved yet. So far so good, thank you RG! Cons The team is still loving the product, if there is an issue then customer service resolves it ASAP. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 20, 2023 Andrew, thank you so much for taking the time to leave us a positive review! We truly appreciate your kind words and are so glad you had a great experience with us. Your support means a lot to us and we look forward to continuing to help you in the future. SM Sabrina M. Office Manager Transportation/Trucking/Railroad ### "Route Genie Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2023 Pros The software is user friendly. The dispatching features are easy for everyday use. Cons There are no features that need improving as of right now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2023 Thank you for leaving us a review! We will keep improving our software to make your operations smooth. NR Neusha R. Director of Operations Transportation/Trucking/Railroad ### "Robust but user friendly over time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 12, 2022 Route Genie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to easily look up past reservations quickly and easily in case we need to reference note such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using Route Genie over the last year+ Pros I like the functionality of the Dispatching screen and the Pre-Assign Modes to get ahead of daily shifts. Much more detailed options that our previous software. Cons There are sometimes random glitches that require a call to Route Genie Support, however 9/10 times it's an easy fix. I feel like there are SO many tabs I have to keep open at a time in order to see everything I need to at once, without having for screen time to load if I want to switch pages on the same screen. Reasons for choosing RouteGenie It was the most up to date in terms of visual appearance. Lots of features including custom reporting. Very straight forward in terms of functionality, and user friendly once you get the hang of it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 14, 2022 Neusha, thank you for sharing your feedback with others. ML Michael L. CEO Transportation/Trucking/Railroad ### "Can not believe we’re being treated like this" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 4, 2022 This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you Pros The platform is very appealing to the eye. This os where they spent most of their time.. appearances… Cons Under promised features. ZERO post implementation support. The Ostrich approach is their main method of handling client concerns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 14, 2022 Michael, It looks like everything has been resolved as Jon hasn't heard back from you when he reached out to see if everything was going well. If you need any more assistance, please feel free to reach out to our team or to Jon directly! Thanks for your feedback! Chase L. President Transportation/Trucking/Railroad ### "Improved Fleet Efficiency and Increased Trip Volumes Without Adding Vehicles " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2022 Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead. Pros The algorithm that drives Route Genie's find vehicle tool for real time dispatching and building the next days schedule is outstanding. There are countless automations built into the software which saves our dispatch and billing team hours of work weekly. Also, the reporting feature is the best I've seen from any NEMT dispatch software. Cons So far, we have not experienced any Cons for RouteGenie. The support team is fantastic and the few times we've encountered features that require improvements to meet our business requirements- the dev team at RouteGenie is very open to developing the feature in a reasonable amount of time. Switched from [NEMT Cloud Dispatching](https://www.capterra.com/p/138030/NEMT-Cloud-Dispatching-Software/) Alternatives considered [RoutingBox](https://www.capterra.com/p/154563/RoutingBox/) [TripSpark Fixed Route & Paratransit](https://www.capterra.com/p/144674/TripSpark-Fixed-Route-Para/) Reasons for choosing RouteGenie The routing algorithm and the capabilities of their software dev team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2022 Chase, thank you for sharing your review with others. We are happy that you've been growing, more clients should be able to use your A+ transportation services! [View all Reviews](https://www.capterra.com/p/185797/RouteGenie/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.