# RouteGenie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RouteGenie the right Transportation Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185797/iSi-technology/reviews --- RouteGenie 4.9 (14) [View alternatives](https://www.capterra.com/p/185797/RouteGenie/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RouteGenie Ease of use 4.8 Customer Service 4.6 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chase L. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Improved Fleet Efficiency and Increased Trip Volumes Without Adding Vehicles " April 20, 2022 5.0 Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead. Pros The algorithm that drives Route Genie's find vehicle tool for real time dispatching and building the next days schedule is outstanding. There are countless automations built into the software which saves our dispatch and billing team hours of work weekly. Also, the reporting feature is the best I've seen from any NEMT dispatch software. Cons So far, we have not experienced any Cons for RouteGenie. The support team is fantastic and the few times we've encountered features that require improvements to meet our business requirements- the dev team at RouteGenie is very open to developing the feature in a reasonable amount of time. Alternatives considered [RoutingBox](https://www.capterra.com/p/154563/RoutingBox/)[TripSpark Fixed Route & Paratransit](https://www.capterra.com/p/144674/TripSpark-Fixed-Route-Para/) Reason for choosing RouteGenie The routing algorithm and the capabilities of their software dev team. Review Source Response from RouteGenie April 28, 2022 Chase, thank you for sharing your review with others. We are happy that you've been growing, more clients should be able to use your A+ transportation services! BT Brian T. Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best dispatch" December 7, 2021 5.0 My overall experience with Route Genie has be great. Working with the employees is such a joy because you call and they treat you with such respect, Also called with ideas that they thought where great and in no time at all the ideas where added the program. Pros The pros of Route Genie is the ease of use. Cons The cons of Route Genie is that there is other companies out there and you should not have to look any further. Alternatives considered [TripSpark Fixed Route & Paratransit](https://www.capterra.com/p/144674/TripSpark-Fixed-Route-Para/) Reason for choosing RouteGenie The willingness to grow and respect of the workers. Switched from [RoutingBox](https://www.capterra.com/p/154563/RoutingBox/) Working with RoutingBox for years and there was no growth with the time's like living on a dead end street. Your system goes down and you could not even get help. Have to leave a message and hope they call back in a day. Review Source Response from RouteGenie December 20, 2021 Brian, we enjoy working with you and your company. Thank you for choosing us! ML Michael L. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Can not believe we’re being treated like this" May 4, 2022 3.0 This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you Pros The platform is very appealing to the eye. This os where they spent most of their time.. appearances… Cons Under promised features. ZERO post implementation support. The Ostrich approach is their main method of handling client concerns. Review Source Response from RouteGenie July 14, 2022 Michael, It looks like everything has been resolved as Jon hasn't heard back from you when he reached out to see if everything was going well. If you need any more assistance, please feel free to reach out to our team or to Jon directly! Thanks for your feedback! DT Dan T. Director of Operation Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Started off bumpy but quickly won me over" March 5, 2025 5.0 Initially there were bumps in the road, which is to be expected anytime you start with a new vendor. The support team has been very helpful with educating my team on things as well as taking our feedback and implementing it for other companies to use as well. Pros RouteGenie is a well designed system that can be adapted to match your organizations needs. The system is easy to navigate for facilities booking trips or following up on a drivers' arrival. Cons My least favorite function of Route Genie is editing vehicles. I cannot make any changes to a vehicle once there is a pre-assignment made. We often start these 3 days in advance which make it difficult to make a change (capacity, phone information and so on). Review Source Response from RouteGenie March 6, 2025 Dan, Thank you for sharing your experience with RouteGenie! We're thrilled to have you as part of our family! In regards to editing vehicles, I wanted to clarify that only the capacity cannot be changed once the vehicle has any active or planned shifts. If you attempt to remove seats while passengers are assigned, that will result in an error, so we do not allow to make changes to capacity once there are pre-assigned trips. However, all other fields are editable. If you’re experiencing something different, please reach out to support so they can troubleshoot the issue together with you. WM Will M. Head Dispatcher Hospital & Health Care Used the software for: 2+ years ### "Good Dispatching Software" May 11, 2025 5.0 I have enjoyed it overall. It's easy to train new dispatchers. Easy to get any info required. Pros on the dispatching side its very easy to see the days call flows and assigning calls to crew is a breeze Cons I've used this software for many years over 2 different companies. It has some small issues but once you get to know it, its not bad Review Source Response from RouteGenie May 12, 2025 Will, thank you for taking the time to share your feedback with your peers. We are glad to hear that you enjoy using RouteGenie software! GM Garrett M. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent Dispatching Software for an NEMT company" January 20, 2025 5.0 Used for almost 2 years now and very happy Pros Simplicity, broker integration, billing integration, robustness, cost and excellent support Cons Can sometimes lag in speed when processing tasks Review Source Response from RouteGenie January 21, 2025 Garrett, thank you for being a loyal customer. We truly appreciate your business! NR Neusha R. Director of Operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Robust but user friendly over time" July 12, 2022 5.0 Route Genie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to easily look up past reservations quickly and easily in case we need to reference note such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using Route Genie over the last year+ Pros I like the functionality of the Dispatching screen and the Pre-Assign Modes to get ahead of daily shifts. Much more detailed options that our previous software. Cons There are sometimes random glitches that require a call to Route Genie Support, however 9/10 times it's an easy fix. I feel like there are SO many tabs I have to keep open at a time in order to see everything I need to at once, without having for screen time to load if I want to switch pages on the same screen. Reason for choosing RouteGenie It was the most up to date in terms of visual appearance. Lots of features including custom reporting. Very straight forward in terms of functionality, and user friendly once you get the hang of it. Review Source Response from RouteGenie July 14, 2022 Neusha, thank you for sharing your feedback with others. SL Stanley L. Business Economist Transportation/Trucking/Railroad Used the software for: 2+ years ### "NEMT Dispatch Software" December 13, 2021 5.0 Recommend by a lot to the companies that growing or want to grow fast. They have all the tools to do the business properly. The only thing you have to do is to learn the product first and then scale your business. Planning to try their concierge billing in 2022 Pros Transparency of the software is very important for us. Ability to generate any kind of report to see the performance of any business operations. Routing is very helpful we did try a bunch of different software providers but only RouteGenie helped us to reduce the number of dispatchers in the office and improve our efficiency Monthly Billing hours were decreased by 80% now we have only 1 person to manage 180 different payers/accounts. Cons You have to learn the system. It is pretty easy to use once you know the software. It is very different from the software that we have in the past so we had to take time to learn but I guess this is normal for the company with over 200 vehicles Review Source Response from RouteGenie December 20, 2021 Thank you, Stanley! Feedback is honest, the system is advanced and it is something that needs to be learned. But we cover all aspects during implementation trainings. We are happy that you enjoy RouteGenie! HR Hailey R. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Review by Fast-Trans" January 30, 2023 5.0 Overall, RouteGenie has been great. I have really enjoyed working with \[sensitive content hidden\] and recently started working with Heath and he has been great too. I love being able to call up and speak to an actual person. Pros I like that RouteGenie is compatible with our brokers portals so we are able to streamline all of our transportation brokers into one software for our drivers. Cons The routing is not always accurate. The software usually says it's going to take longer to get somewhere than it does if you put those addresses into google. Review Source Response from RouteGenie February 13, 2023 Thank you for your review. We're glad to hear that you're enjoying working with our team. We appreciate your feedback about the routing accuracy and we are glad that our Director of Customer Success was able to clarify the issue for you and suggested a few ways to adjust the settings that improved accuracy. Please don't hesitate to reach out for further assistance if needed. ZR Ziad R. CFO Hospital & Health Care Used the software for: 1-2 years ### "Great software with unlimited customization" February 6, 2023 5.0 Pros Very clean interface with a lot of customization options. The real time vehicle tracking is a huge help and let's a dispatcher have a birds-eye view of the entire fleet. Cons Tool-tips would be helpful, there are a lot of customization options but many settings are unclear as to what they change exactly. Reason for choosing RouteGenie Routing box is a desktop application, so it has certain software limitations compared to a web application. Review Source Response from RouteGenie February 7, 2023 Ziad, thank you for taking the time to review our software. We are glad to hear that you found the interface to be clean and that you appreciate the customization options available. We are working on tooltips, so it should be easier to navigate. If you need any further assistance, please feel free to reach out. Thank you for being a valued customer. KP Kristin P. Division Project Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Superior Transportation Management Tool" November 30, 2021 5.0 Driver Efficiency has increased tremendously since implementation as well as the Dispatcher's ability to locate drivers. Pros The RouteGenie product is one of the most user-friendly platforms I have seen. The level of support the RouteGenie staff provides during integration is amazing. Cons I don't have anything negative to say :) Alternatives considered [Ecolane Evolution](https://www.capterra.com/p/102513/Ecolane-DRT/)[Reveal](https://www.capterra.com/p/182854/Reveal-Data/) Review Source Response from RouteGenie December 20, 2021 Kristin, thank you for being with us and for sharing your experience! SM Sabrina M. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Route Genie Review" January 16, 2023 5.0 Pros The software is user friendly. The dispatching features are easy for everyday use. Cons There are no features that need improving as of right now. Review Source Response from RouteGenie January 20, 2023 Thank you for leaving us a review! We will keep improving our software to make your operations smooth. AS Andrew S. Transportation Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent product and customer service" January 19, 2023 5.0 Pros There isn't a feature that we haven't loved yet. So far so good, thank you RG! Cons The team is still loving the product, if there is an issue then customer service resolves it ASAP. Review Source Response from RouteGenie January 20, 2023 Andrew, thank you so much for taking the time to leave us a positive review! We truly appreciate your kind words and are so glad you had a great experience with us. Your support means a lot to us and we look forward to continuing to help you in the future. LR Lisa R. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I recommend RouteGenie" March 7, 2022 5.0 Pros Our company KBC Express have use RouteGenie software for over a year. It's intuitive, user friendly and cost effective... Their customer service and technical support is A+. I would recommend RouteGenie for all your routing and billing needs. Cons I can't speak of any cons for the software. Review Source Response from RouteGenie March 9, 2022 Thank you for choosing RouteGenie! We will keep improving our software to increase your profits! Similar Products Featured