# Page 2 | Smaily Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Smaily the right Email Marketing solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185848/Smaily/reviews

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Smaily

4.8 (39)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Smaily

## Showing most helpful reviews

Showing 26-39 of 39 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TT

Triine T.  
E-kaubanduse projektijuht  
Wholesale  
Used the software for: 2+ years

### "Always room for new features"

October 4, 2022

5.0

Pros

Easy to use and understand. Very easy to learn.

Cons

Function together with PrestShop - hoping for better cooperation

Review Source

Response from Sendsmaily

October 6, 2022

Thank you very much Triine. We take all suggestions into account and try to improve our platform.

MM

Mairi M.  
E-poe ja kliendihaldur  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review for Smaily"

June 15, 2021

4.0

Positive.

Pros

It is very easy to use and has a logical build-up. And I would also like to give credit to their customer support cause they always help when it's needed.

Cons

There is always room for improvement. When you want to crop a picture on a template, it does not work or it takes for ever for the system to think about it. So I have to crop the pictures beforehand, upload and then try if it fits better or not.

Review Source

Response from Sendsmaily

June 16, 2021

Many thanks to Mairi, it is nice to receive such positive feedback, especially about our customer service

LE

Liis E.  
Head of Communications  
Public Safety  
Used the software for: Less than 6 months

### "Satisfied "

June 15, 2021

5.0

The customer feedback is always ready to answer questions - its really great! All my problems have found solution within some minutes.

Pros

Templates are good: looking good and easy to edit. Easy to send.

Cons

The only thing a bit tricky is adding contacts, but if you manage it once it gets easier.

Review Source

Response from Sendsmaily

June 16, 2021

Many thanks to Liis, it is nice to receive such positive feedback, especially about our customer service. We are also constantly improving our system

MP

Mona P.  
Marketing specialist  
Sports  
Used the software for: 6-12 months

### "Smaily feedback"

October 4, 2022

5.0

Pros

I mostly like numerous possibilities that Smaily offers and customer support. Very quick answers and help with all questions. There is no problem that our customer manager cannot help us.

Cons

At the moment can't bring out any dissatisfaction.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Pricing, support and possibilities (automated integrations).

Review Source

Response from Sendsmaily

October 6, 2022

Many thanks Mona for such a positive review, we try to make our customer service the best in the world!

PK

Pille K.  
Head of Communication  
Environmental Services  
Used the software for: 1-2 years

### "World Champions of Customer Service "

March 17, 2022

5.0

Pros

I like the simplicity of the software, it is so easy to start and manage. And the best part is - very helpful staff to answer all my questions! There is lots of question on their Frequently Asked Questions page but I seem to have more questions. They always (!!) answer very fast and friendly. The best customer service ever! Thank you!

Cons

I wish there would be a chance to add corporate text style.

Reason for choosing Smaily

Simplicity of creating a newsletter was the key.

Review Source

Response from Sendsmaily

April 4, 2022

Thank you for your kind words!!!

LL

Liis L.  
Marketing  
Supermarkets  
Used the software for: 2+ years

### "-"

June 22, 2021

5.0

Pros

Easy to use, user friendly, fast and professional customer support.

Cons

There is nothing to say, everything is suitable.

Review Source

Response from Sendsmaily

June 23, 2021

Hi Liis and many thanks for such positive feedback. We always try to keep our level of customer service very high.

MU

Maren U.  
Marketing Manager  
Automotive  
Used the software for: 2+ years

### "Reaching to your customers"

July 8, 2021

5.0

Pros

Smaily have clear and simple functionality for custom made mails. Additionally opportunity to make easily, quickly personalized questionnaires and landing pages.

Cons

The thing which I am missing most is blocks which I can make by myself. At some point templates are to be standardized.

Review Source

Response from Sendsmaily

July 9, 2021

Thank you very much Maren for this positive feedback. In our new template editor, which will hopefully be ready in the next few months, maybe all the bottlenecks will be solved.

MP

Maria P.  
marketing manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to use and super good customer support"

June 17, 2021

5.0

Smaily is easy to use. You don't have to know anything about coding to sync it. If I have had any questions about the features or settings I've received the help in minutes. If normally we are used to sending emails to support and then wait for a couple of hours or even days - that has never happened with the Smaily team. Their chatbox is not built on robots, real people answer your problem and they do it extremely fast.

Pros

Super-suer quick support system (in seconds). Good and understandable interface. Really easy to use. Loads of opportunities. Beautiful templates.

Cons

As I have used mailchimp aswell, there's actually nothing right now that I miss or don't like about Smaily. It's definitely easier.

Review Source

Response from Sendsmaily

June 18, 2021

Thank you so much Maria for such positive feedback. We try to differentiate ourselves from other platforms in terms of our customer service, so that we would be immediately available to the customer and help would come quickly.

MM

Maigret M.  
marketing specialist  
Telecommunications  
Used the software for: Less than 6 months

### "Maigret's review"

June 21, 2021

5.0

Pros

In Smaily I can make beautiful newsletters very easily. It saves a lot of time because it is very easy to use. Working with their team is professional and very quick!

Cons

There's nothing missing! I like everything about this software.

Review Source

Response from Sendsmaily

June 22, 2021

Hi, Maigret. We have never met such a positive review :) Thank you very much!

MR

Maria R.  
Owner  
Furniture  
Used the software for: 2+ years

### "Good for beginners and also professionals "

June 16, 2021

5.0

Solution orientated and smooth communication

Pros

Software is easy to use, quick support always available

Cons

Could be more possibilities for drag and drop feature

Review Source

Response from Sendsmaily

June 17, 2021

Thank you so much Maria for such positive feedback! We are constantly trying to upgrade our platform and there will definitely be a lot more new and exciting this year.

KM

Kerli M.  
Marketing and PR manager  
Automotive  
Used the software for: 6-12 months

### "Siplissity"

June 28, 2021

5.0

Pros

Easy to use, nice looking, simple testing

Cons

Photos need to be CUT before Still some help needed sometimes

Review Source

Response from Sendsmaily

June 30, 2021

Many thanks to Kerli for this positive feedback. We are constantly updating our template editor and will definitely try to improve the bottleneck you pointed out.

HV

Hevelin V.  
Marketing manager  
Financial Services  
Used the software for: 6-12 months

### "Experience of using Smaily platform"

October 4, 2022

5.0

The easiest way to build up and send different marketing information to clients.

Pros

E-mail template build-up is easy to use.

Cons

Don\`t have anything to add as I don't have a bad experience with using the Smaily platform.

Review Source

Response from Sendsmaily

October 6, 2022

Thank you very much Hevelin for such a positive review. We are constantly developing our platform and hope that all new solutions will help you achieve your desired goals even more.

MV

Maria V.  
Member of board  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Happy customer"

June 22, 2021

5.0

Very happy with this partnership.

Pros

I most like the support if I have any technical questions.

Cons

So for nothing that I dont like. Everything works and if I have any questions then I can contact support team.

Reason for choosing Smaily

Price and support.

Review Source

Response from Sendsmaily

June 23, 2021

Hi Maria and thank you very much for such positive feedback. We always try to be a strategic partner for our clients, not just a platform.

KS

Kennet S.  
Project manager  
Events Services  
Used the software for: Less than 6 months

### "Smaily is easy to use"

July 2, 2021

5.0

I like the overall experience with Smaily. Would definitely recommend it.

Pros

It's quick, easy, simple, logical programme. Reasonable pricing. Very quick and personal customer service!

Cons

List management is complicated for our needs. As we basically change list's for every post. And I don't know if I know all the opportunities the software has, maybe I could do even more useful stuff.

Review Source

Response from Sendsmaily

July 5, 2021

Hi Kennet, Thank you very much for your positive feedback. We try to differ from large service providers in terms of our personal customer support.

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