Best For

RUN clients are time-starved small business owners. They are passionate about their businesses, but didn't get into business to perform administrative tasks like Payroll and HR. We're here to help.

Product Details

RUN Powered by ADP ("RUN") offers small businesses the HR and payroll services they need to run their business, every day and every step of the way. Whether a startup hiring its first employee or a mature company celebrating its first retiree, RUN helps business owners focus more on what they love most, their vision and passion for creating and growing a successful company.

Contact Details

ADP

https://www.adp.com/what-we-offer/products/run-powered-by-adp.aspx

Founded in 1949

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

DIY Payroll - RUN Powered by ADP Features

401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

DIY Payroll - RUN Powered by ADP Reviews

Showing 5 of 635 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Lynnette D.
Treasurer
Religious Institutions, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 29, 2019

“Run Powered by ADP”

OverallI am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!
ProsIt does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!
ConsWhen I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Vendor Response

By ADP on September 4, 2019
Lynnette, Thank you for providing this valuable feedback about your experience with RUN Powered by ADP?! We are pleased to hear you find RUN Powered by ADP? to be easy and efficient, especially the mobile app that allows for on demand access! I will relay your login access feedback to our Product Team for further review. We thank you for your valued partnership and appreciate your insights! - Your RUN Powered by ADP? Team
Reviewer Source 
Source: Capterra
August 29, 2019
Melissa C.
Office Manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 16, 2019

“Our All Around Payroll Solution!”

OverallOverall, ADP is the perfect fit for our catering company. It provides us with exactly what we need for payroll processing as well as the added bonus of convenient communication with employees. Not to mention their lighting fast, secure delivery of our payroll checks overnight to our door step.
ProsI really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.
ConsThe only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Vendor Response

By ADP on August 23, 2019
Melissa, Thank you for the outstanding feedback on RUN Powered by ADP?! We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business. We appreciate your recommendation and your valuable insights! - Your RUN Powered by ADP? Team
Reviewer Source 
Source: Capterra
August 16, 2019
Carrie Z.
CFO
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
2/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 7, 2017

“RUN is a good platform for a global company, easy to use, cost effective & great customer support.”

OverallPiece of mind that Payroll is done correctly and timely and that our company is compliant with tax & government agencies.
ProsScalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.
ConsThere are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.
Reviewer Source 
Source: Capterra
August 7, 2017
Mike M.
HR Manager
Management Consulting, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
February 12, 2018

“Solid HR Platform”

OverallOverall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.
ProsWe've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.
ConsEvery so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).
Reviewer Source 
Source: SoftwareAdvice
February 12, 2018
Verified Reviewer
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 3, 2019

“Reliable, easy, and great customer service”

OverallIt's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.
ProsI've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.
ConsOnce you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Vendor Response

By ADP on October 11, 2019
Thank you for your exceptional review of RUN Powered by ADP?! We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient! The RUN? Service Team is always here to provide quality support, right in the moment you need it and we are thrilled to hear that has been your experience. Your feedback and insights are important to us so that we can continue to deliver you with the products and tools that enhance your business. Our team would be happy to discuss reports in more depth with you, we look forward to hearing from you. - Your RUN Powered by ADP? Team
Reviewer Source 
Source: Capterra
October 3, 2019