ADP

RUN Powered by ADP


4.5 / 5
611 reviews

Who Uses This Software?

RUN's clients are time-starved Small Business Owners. They are passionate about their businesses, but didn't get into business to perform administrative tasks like Payroll and HR. We're here to help.


Average Ratings

611 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ADP
  • www.adp.com/what-we-offer/products/run-powered-by-adp.aspx
  • Founded 1949
  • United States

About RUN Powered by ADP

RUN Powered by ADP offers small businesses the HR and payroll services they need to run their business, every day and every step of the way. Whether a startup hiring its first employee or a mature company celebrating its first retiree, our Employee Solutions help business owners focus more on what they love most, their vision and passion of creating and growing a successful company.


RUN Powered by ADP Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

RUN Powered by ADP Reviews Recently Reviewed!


RUN is a good platform for a global company, easy to use, cost effective & great customer support.

Aug 07, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons: There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Overall: Piece of mind that Payroll is done correctly and timely and that our company is compliant with tax & government agencies.

Solid HR Platform

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pros: We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons: Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Makes Payroll Simple and Easy

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons: The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Run by ADP makes payroll super easy! Payroll takes me less than 10 minutes with a staff of 30!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Cons: The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

RUN Powered by ADP Review

Dec 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

Cons: It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.

Overall: Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot easier than our other system. There are some quirks with it and it could stand to be a bit more modernized, but even still its a decent service that offers a lot of neat things that can be extremely useful.

The product is getting better over time.

Aug 18, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons: So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

A great way to do payroll by a trusted company

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

Cons: The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

Once set-up ...works good

Sep 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.

Cons: The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.

Overall: Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.

ADP Review

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Cons: The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

Overall: Overall, ADP is a great software. We used it at a prior job for running payroll and it works great. We were able to pull the reports that we needed and run payroll seamlessly. ADP's support staff was very friendly and helpful with any questions that we had.

ADP: The Ultimate Payroll Solution

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.

Cons: The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.

Overall: I wish I could go back to RUN or upgrade to Workforce Now. ADP 411 still helps me when I call needing advice or information and I'm not even a customer anymore. I have zero complaints about ADP. From the service to the functionality to the design, they have always delivered excellence in my experience.

A few rough edges

Apr 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's great having a platform to check my daily punches, pay statements, and time off requests. I can always trust that my requests will go where they need to without needing to follow up in a separate email.

Cons: There have been times where the website has been late recognizing my morning punch in, which has led to some confusion with my manager. Navigation on the mobile app feels a little counter intuitive compared to the main website, namely with pulling up my full time card; it would be great if the Clock page on the app had a shorcut to jump straight to the Time card page so I could easily access the full breakdown of my hours.

Also, though this is a small nitpick, the fact that the login page doesn't offer a simple prompt to re-enter your password drives me just a little nuts.

Great human resource management tool.

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

Cons: ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

Capterra loader

One of the best platforms out of all payroll processing companies for small businesses

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software seems very secure and has a lot of measures that are taken. Very easy to use, even for technologically inept people like me. The rep that sold me the software was extremely thorough.

Has a lot of features for payroll processing, tax reporting, and human resources features, and even workers comp integration.

Simply put, this software integrates nearly all financial and human resource aspects I need as a small business owner, other than banking. It even makes it easier to offer retirement benefits for my employees. It's not the cheapest software out there, but it is 100% worth the money.

Cons: On occasion, it logs me out or glitches if I process my payroll on wednesday (apparently that's the busiest day to process so the system gets overloaded). Sometimes gets annoying to have to make small changes or customize reports, but that's just part of the business.

Overall: There's a reason ADP is the biggest name out there. They haven't let me down yet, but I'll certainly post if they do!

The Best Payroll Solution

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: HR suite

Integration

Automation

Reporting & customized reporting

Cons: Some features are difficult to navigate at times

Overall: Not only am I a user of ADP, but my company is a white label partner and we offer this service to our clients. ADP is by far the best, easiest, and most automated payroll system out there. Time & attendance automatically integrates into your payroll for a 5 minute or less payroll run. Also, it includes a whole suite of apps that are tailored towards HR needs of a business to ensure Department of Labor Compliancy. The program is always up-to-date on current events and sends alerts if anything has changed that may effect your company. This is easy to complete any administrative task and it is easy to run reports. Customer service is always available and will even help you create a custom report that your company needs. I am in full support of this software and always will be.

Overall experience as Admin to use this tool is very decent.

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.

Cons: Time out of one log in session page is less.

It is very sensitive with any Java updates.

Application is not running in all browsers with ease.

Sometime will face issue of unexpected outage of the tool.

Vendor Response

by ADP on March 29, 2018

Hi -

Thank you for your review of our Workforce Now system. I am glad the tool is very helpful and easy for you to use.

All-inclusive payroll solution

May 24, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: ADP offers to take a lot of the work off your hands - 401k administration, tax reporting, new hire reporting, compliance testing. Makes it easy to have remote employees in multiple states.

Cons: The interface is old. Very text-based. Also, there are almost too many ADP solutions, employees get confused which site they are supposed to be logging into. ADP solutions also seem to cross wires here and there because there has been a few times where I have logged into RUN and it brings me to a random ADP page. I try again and it works correctly.

Great Solution for Automation in Small Business

Aug 30, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: RUN works well and is a simple solution for a small business looking to run payroll with great support. Automation is essential in a small business, especially when wearing many hats. RUN powers payroll without causing headaches and also allows me to focus on my business. The integration with WAVE is an added bonus, which is a free accounting/books software that's getting better with every update. Adjusting pay is easy and it is essentially on autopilot for my business. Check with your local certified accountant as you may be able to get a discount through them.

Cons: RUN can be expensive, especially when it is bundled with a simple IRA and investing account. Getting setup can take some time as well, especially if you are just starting out in your business. But its definitely worth the money to get the support and features that it offers.

Recommendations to other buyers: Definitely speak to someone at ADP before you signup and use their payroll services. Another great step is to speak to a certified accountant first and foremost to see how and what you need for your business in regards to payroll. You may be able to receive a discounted rate if going through an accountant.

ADP - Power of Employee Resource

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to Enroll in or change benefits information Make changes related to life events such as marriage, moving, birth of a child View pay statements and W-2 information Change W-4 tax information Set up direct deposit Manage your 401(K) and retirement accounts Update your contact information Use online tools such as retirement planners or payroll calculators

Cons: Holds to much personal information at high risk of hacking

Recommendations to other buyers: If you provided a mobile phone number during registration, look out for a text message from ADP. Reply with the code or follow the instructions in the text message to activate your mobile number. In the United States, the message will come from sender "90206"; the sender will vary in other countries. Note: In some countries, this texting method to activate your mobile phone is not available, so your activation process will differ. Follow the instructions on the confirmation page and in the activation email you receive from ADP to complete the activation

In general the overall experience is good

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The system is easy to use and intuitive. Most days there are very few issues. Everything from benefits, taxing, withholding and demographics are is right there to see.

Cons: Customer service can be a struggle. However recently this does not seem to be an issue either. There are also changes being made, sometimes we are not expecting the placement to change. For example following the last big change we suddenly had to stop and look for the items moved to the pay tab. Even though it did not take long it was unexpected.

Perfect Payroll Software for Small Businesses

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We chose to go with ADP because of the ease of use for a small business. It's perfect for running payroll and keeping track of everything for you, including worker's comp insurance, benefits, 401K, etc. We, as a small business, wear many hats and HR/Payroll isn't necessarily our forte so it's a weight off of our shoulders to feel great about the process for payroll and deductions without it being a huge hassle.

We also appreciate that employees can log in and make any changes they need to or see pay stubs.

Cons: ADP does cost a bit, but the easy of use is totally worth it for us. The other annoying thing is that someone is constantly calling to sell us more services.

Overall: Anytime I have a question, I can get an answer quickly, day or night. Their support and customer service is excellent. They make it a seamless process to add employees, set up payroll, etc.

Payroll made Simple

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest to pull all kind of customized reports. Weather it be accrued PTO, W2s, Employee data.

Easy to update time cards

Easy to check my vacation, time off accruals.

Simple Help Menus

Easy tax calculations on paychecks

Great and helpful customer service

Best solution for small business

Cons: Would have been better if Direct deposit or W4 information could be swiftly changed

Overall: Simpler and efficient system for all staff.

Easy access to all payroll information on web and mobile platform .

I have been using ADP for over 5 years now and I Truly love it, it's easy to use and very functional

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it allows you to have access to your time card at all times and that it also shows your time off requests as well.

Cons: What I least like about this software is that it does not show you the amount of personal or vacation time you have accrued or used. However, the mobile app is also very helpful and easy to use.

Overall: The biggest benefit I get from using this software is that I have access to my W2 forms every year, it makes it very convenient for the users.

Awesome, a true asset to our company

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, everything is easy to use and get to. If there every is an instant I can't figure something out or I don't have the time the client care team helps me or they may even do it for me if time does not permit them to walk me through it. Their representative are always happy to help and make sure what your issue is addressed before they disconnect.

Cons: They aren't physically in my office to just do everything for me. If ADP would send one of their representatives to run our Human Resource Department everything would be great

Overall: Simplified the needs of the Human Resources department and accurate information is a click or phone call away.

Easy to use, enjoyed the HR service. Implementation was difficult.

Feb 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The RUN platform is easy to use once we were implemented. The HR portal has come in handy numerous times. Customer service and human resource reps were friendly and helpful.

Cons: The implementation was a painful process. Information was entered incorrectly and/or incomplete. The contact who worked on the implementation would not respond to concerns. Spent hours on the phone trying to get fixed but with no assigned account rep we kept getting the run around to different people. While I found the HR portal helpful there are some items that could be better. The employee handbook generator worked well, but once it's created the TOC does not show page numbers, or auto scroll which would be very helpful. We used the job posting functionality which did not work well for us. We got almost no responses after posting 5 times.

Recommendations to other buyers: Overall it's a good system once you are up and running. Careful of the implementation process, we moved over from a different ADP system which should have been an easy merge of info. Make very clear what needs to be done with the information being moved over.

Good product. Very intuitive to use

Aug 07, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: RUN is a great product for smaller companies like our own. It is very easy to use and has fairly good functionality. We also have had great support from the call center. Rep's are always very helpful and knowledgeable. Reports are also very good. We don't use most of them, but the ones we DO use are very helpful.

Cons: You need to add a feature for some BASIC job costing. We have asked for this for over 3 years but you have not addressed it. Just ONE simple field for a job number would help. Workarounds through your representatives have not been successful. Companies that use RUN are smaller and need just BASIC job costing. If we could find another company as good as ADP that offers even basic job costing we would switch... even though we love ADP.

Overall: Good payroll processing with tax preparation services

Took it for granted!

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

Cons: I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect. I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

An exceptional loaf of white bread.

Mar 26, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to see your accrued days off taken, upcoming and so on. How to request time off and categorize those absences accordingly. The quick link to view my 401K info is very very nice as well.

Cons: a lot of the terminology can be confusing. It was obviously written by someone in HR or who does payroll. To the general employee, a lot of those terms are alien. Home page sometimes does NOT link with your 401K unless you log out/in multiple times.

Overall: All in all, it does the job it is meant to do, very well. It works great in the big picture and semantics wont let me give it a bad review. It does the work as expected.

ADP at Work

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love ADP because of the easy to use functions that allow to track time sheets for work. The best function is the W-2 feature which holds past information for tax purposes to go back and forth between employers.

Cons: I have no cons with this software. I love all the features.

Overall: ADP allows me to keep track of my benefits for medical and dental so I can get to use for myself and family. I can also check this on my mobile which saves time and energy.

intuitive do-it-yourself payroll software

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THis product has a high ease of use and is very straightforward. running payroll only takes a couple minutes. Anytime I've needed to include additional line items, adding these in is quite easy

Cons: The cons are less about the software and more about the software support. Although it doesnt happen often, calling in for support is typically a nightmare scenario: long wait times and being connected with someone from across the country

Overall: On days that I don't have to call the customer support line, I get many hours back in my day to focus on the business. Additionally, using a payroll company in general is better for quarter end taxes.

Capterra loader

Do you have to pay taxes on payroll? Do you like doing math? Just use ADP.

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cons: Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

Overall: Peace of mind knowing that I am not making a mistake that puts me in a bad position with the IRS.

Previous ADP user, like the product. I do like that developers listen to users via prod feedback.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Progression to one-stop-shop usage. I've used EV4 in the past and V12 and new version is a breath of fresh air in comparison to older versions.

Cons: Limitations on simple functionality. I'm not a big fan of time and attendance and how it's structured with time off. It can be cumbersome to run reports off of T/A and most reports that are considered simple (time off balances) require input from the reporting team.

Capterra loader

I've been an ADP user since 1999 and it's always been growing with us!

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.

Cons: I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.

Vendor Response

by ADP on December 07, 2017

Hi Heather -

Thank you for providing a positive review of our WFN platform. We appreciate your business and loyalty to ADP!

Amongst the Greatest

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Super easy to get anything/everything you need at the click of a button

Cons: When implementing the yearly merit reviews there was several outages which caused a number of employees information to be deleted and then in turn caused delays in increases/raises.

Overall: All tax information, law updates, benefits.....all in one spot. A little more costly then others, but you get what you pay for - great software!

PAYROLL BY RUN

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Access anywhere, accountant reports are easy to obtain, tax information on hand & available to you all time. Employee data also easily accessible.

Cons: I do not really have problems with RUN. I have lots of issues with Time & Labor Management which is a part of RUN.

Overall: Ease of doing payroll wherever you are. I never have to worry about not being in the office as I can access RUN wherever there is internet.

When describing RUN for payroll services I say I spend more time logging in than entering payroll!

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, clarity of data, easily knowing how much cash is required and ease of finding errors. Did I use the word easy to much ... no if I had to describe RUN in 2 two it would be Fast and Easy.

I have used other payroll platforms including other ADP platforms and have found RUN to be the best I have ever used. I highly recommend it to anyone who is looking for a payroll service.

Cons: I have no cons about Run, instead an addition, I would like the ability to add a comment to the pay stub for contractors to describe what the money is for.

I have some cons about ADP but RUN is so great and wonderful I'm willing to take the bad with the good.

Overall: The ability to enter payroll quickly and accurately on the fly it isn't an all day task.

My favorite payroll software

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this payroll software as it is so easy to use and retrieve reports etc. I have used other programs and the support they give at ADP and this program are by far the best. I have used many of the inherent products to create an employee manual and read their HR tips for help with my job.

Cons: The program is so fast and efficient that if you make a mistake, the checks are already processed and on their way before you can call and fix the problem. A small lag time would be helpful.

Overall: I switched to ADP about 4 years ago and have not regretted the decision at all. They are helpful and easy to use and I love the support they give me in all aspects of my HR portion of my position. I get calls to switch all the time and I am so happy with ADP i tell them no thank you!

We utilize ADP Run to process our payroll for our remote workforce.

Apr 24, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. It is the only affordable payroll software that we could find that works with remote timekeeping systems.

2. Their customer service line is incredibly helpful!

Cons: 1. Unfortunately, the sales accountant reps have no power to get things done when their is trouble with payroll. So, you must take action in your own hands for any difficult situations that may arise.

We appreciate the reliability of the software and excellent Sales Rep

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: functionality

reliable payments of taxes

payroll preview

direct deposit

retail customer service

Cons: email addresses changing for service centers

wholesale customer service is not as good as retail

implementation mistakes on entry of employees, tax info, and not collecting the full information for dates of birth preventing employees from getting their paycheck stubs

Overall: reliability

ADP is a good produce and mostly user friendly

Aug 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of the reports. They are easy to find and easy to use. The quarter to date information is straight forward and makes balancing easier

Cons: The new Smartcompliance is not as user friendly as the older version was. There is an outstanding issue on the home page from 2013 that has been resolved but it will not go away. I find that troubling.

VERY GOOD OVERALL

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: REMOTE ACCESS TO RUN PAYROLL, EMPLOYEE ACCESS TO TIMECARDS/SCHEDULES, HELPFUL ALERTS, HELPFUL CUSTOMER SUPPORT MOST OF THE TIME

Cons: UNABLE TO TURN ON SOME FEATURES (EMPLOYEE GENERATED REQUEST OFFS) WITH NO RESPONSE FROM SUPPORT

Overall: I'LL PREFACE THIS BY SAYING PRIOR TO IMPLEMENTING ADP, WE WERE UTILIZING A VERY OLD SYSTEM THAT TOOK FOREVER TO ACCESS CLOCK SOFTWARE AND WE WERE FAXING BI-WEEKLY PAYROLL TO PAYCHEX. WHEN I SAW ANOTHER COMPANY'S USER SUBMIT PAYROLL VIA ADP FROM HER PHONE ON A BOAT I KNEW WE HAD TO SWITCH. ADP RUN IS A LOT CLEANER THAN THAT SYSTEM. WE HAVE 13 HOURLY EMPLOYEES THAT USE THE BIOMETRIC PUNCH CLOCK (DELAYED REACTION TO PUNCH W/FINGERTIP IS ONLY COMPLAINT). THE TIME MANAGEMENT SOFTWARE IS OK--THE RECENTLY UPDATED SCHEDULES FEATURE IS MUCH MORE USER-FRIENDLY. ADP RUN ITSELF IS VERY EFFICIENT AND EASY TO USE. BIGGEST PEEVES ARE EMPLOYEES NOT BEING ABLE TO SUBMIT PUNCH CORRECTIONS/TIME OFF REQUESTS DIRECTLY VIA ADP. IT LOOKS LIKE THIS IS A FEATURE FOR OTHERS BUT WE CANT ACTIVATE...

Great for mid-large companies

Feb 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Ok if you have a small business of over 50 people this is probably a good solution for you. RUN handles all the details. They have a mobile app for your employees to be able to clock in and out and you can review their hours. They handle quarterly reporting and W2s at the end of the year.

Cons: For small businesses like us, there are more affordable options out there. We have a team of less than 10 and switched to Gusto about 2 years ago.

The hours tracking is kinda silly from an admin point of view. You have to make corrections to time cards on one site and run payroll on a separate site. This is strange since it is the same company. It makes running payroll much more difficult.

Very positive

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in getting reports tailored to our needs in payroll. I also appreciate the fact that it is

saving our company money and giving us a lot for our money. The fact that you can do everything on line even getting answers online is such a positive experience.

Cons: I don't really have that much on the negative side. If we have a problem it is taken care of. For example we had some issues and Adp financially took care of it that was amazing and more than fair. We have been with Adp a long time and they as a company respect that.

Overall: Independence on doing payroll my companies way. Value for my companies money and getting so many different options on payroll.

HR Generalist operating as an administrator

Feb 19, 2016
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.

Cons: Because ADP can tailor and cater to meet a wide variety of client needs/wants, it's difficult to know what pieces are important for us and how to best setup those components. That makes starting modules somewhat challenging, but if the company knows exactly what they want and how they want it, ADP is able to provided targeted solutions.

Recommendations to other buyers: Consider all components you may want, not just what you think you need at the time you're shopping. We began with payroll and time keeping and have since added benefits, recruiting, performance management, and are presently considering some of the managed services.

Fantastic Support Staff - Very User-Friendly Software. I could not do my job without this app.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people who support the software - and it's ease of use. It's an all-in-one package that integrates so well with other applications.

Overall: Allows for a one person operation in an office that supports 300+ employees with operations in 18 various state around the US. Payroll, HR, Benefits, 401k, Time & Attendance, Recruiting and Compliance, these applications do it all.

ADP Run--Integrated Payroll

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Like the fact that once set up properly, payroll information seamlessly pushes into general software upon upload. Virtually eliminates manual entry entirely.

Cons: That the payroll information has to be exported from ADP and imported into general ledger software. Would be nice to eliminate this step entirely and create a two-way sync between ADP and GL software.

Overall: From set-up call with payroll representative to every other week use to upload payroll information eliminates a great deal of manual entry and margin of error. Getting ADP Run set-up can be somewhat tedious especially since ADP reps seems to differ process among themselves--it depends on "who you get" to set-up accounts. Overall, pleasant experience; just somewhat tedious.

Capterra loader

Great management tool for Payroll

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting ability which allows me to review and easily drill down into employee time and attendance.

Cons: It can be a little confusing to know who to talk to when you need help as there are different platforms that all work together and you can find yourself being transferred around or dropped.

ADP is great!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP is great because it allows me to clock-in and clock-out from work on the go using the app. It also shows me my paycheck amount before it comes to my account.

Cons: I have no dislikes with ADP. Businesses should use this for clock in/out purposes.

Overall: My job uses ADP to clock in/out. We love it.

Run by ADP is the perfect payroll solution for my small company, they have no commitments and build custom plans for each company, they break all payments down into pay per payroll, which is incredibly helpful for me they even were able to put my insuranc

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Reps set me up and have gone and continue to go way above and beyond the job requirements. Run by ADP can be perfect for any company, and they literally have every resource you could possibly think of.

Pros: Ease of setting up, litterally everything was done for me all I had to do was answer questions, my set up rep reps went way above and beyond and has helped me set everything up, and connected me with everyone else I have needed, set me up with, Taxes, accounting, HR, ZipRecruiter, a free accounting, and bookkeeping invoicing software, called WAVE, which saves me about $130 a month instead of paying for service titan, They also allow you to process payments through wave, so you don't need to pay a separate merchant service. Wave's process fees are between 1 and 2 % the lowest rates i have found compared to card connect, square-up, clover, Paypal. etc...

Cons: You dont get a dedicated rep unless you choose so in your plan, but you do get free 24/7 365 support.

Our conversion from ADP Workforce to Run ADP has a little hectic but now ADP offers so much value.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inclusions like HR support, Tax forms, Time Management, and HR411 are customizable features that I was not taking full advantage of until recently.

Cons: I ran into a few problems with new employee setup and mobile access (case submitted and solved) either through phone or online support .

Overall: I like running my own payroll, making HR changes quickly and using employee wizard handbook wizard to customize a plan for CCPED. ADP Run processes our health benefits, retirement options and workers comp questions.

Payroll by ADP

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this payroll option because everything you need is right there in the system.

Cons: There isn't much that i don't like about it. I can't say anything negative about it.

Overall: This system is easy to use on a daily basis. This is an easy system to train staff. I like the reports that i can print including the address labels.