# RUN Powered by ADP Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of RUN Powered by ADP Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of RUN Powered by ADP Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/185859/RUN --- # RUN Powered by ADP Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 28, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RUN Powered by ADP RUN Powered by ADP Overview: ### Key takeaways Insights from verified Capterra reviews RUN Powered by ADP is a payroll and HR solution built for small businesses, especially for admin roles in the construction and health services industries. It stands out for its direct deposit speed and automated tax filing, though users often cite limited PTO tracking and inconsistent customer support. Recent updates include embedded financial tools via Fiserv and an AI-powered Payroll Inspector. ### Our verdict It offers a reliable payroll experience for businesses that prioritize automation and ease of use. While its reporting tools and tax handling simplify compliance, you should expect limitations in customization and responsiveness. Reviewers consistently mention support delays and restricted flexibility in PTO tracking, which may affect fast-moving teams. Top alternative Featured Overall rating Based on 1,384 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 4% Pros & cons Streamlined navigation and workflows Intuitive and organized interface Recurring technical and usability problems Challenging and slow phone support Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RUN Powered by ADP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.adp.com/&name=RUN Powered by ADP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RUN Powered by ADP 4.6 (1,384) VS. [4.9 (4,271)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,383) Ease Of Use 4.8 (4,271) Value For Money 4.3 (1,261) Value For Money 4.7 (3,922) Customer Service 4.4 (1,296) Customer Service 4.7 (4,024) ## RUN Powered by ADP alternatives If RUN Powered by ADP’s pricing structure, limited PTO customization, or support responsiveness doesn’t align with your business priorities, you may want to explore other payroll tools that offer different interface styles, integration depth, or budget flexibility. Highest Rated [4.9 (4,694)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,831)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,199)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) ## Who uses RUN Powered by ADP? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined navigation and workflows 93% positive reviews out of 406 Most reviewers find ease of use valuable, highlighting intuitive navigation, clear layouts, and simplified processes. Ana L head of administrative affairs, 2 - 10 employees. "The easy to understand system everything is clear and the search bar help you find anything you may not know where to find" Recurring technical and usability problems 53% negative reviews out of 171 Some reviewers describe bugs and issues, including slow performance, confusing errors, and unreliable integrations disrupting workflows. Brittany M Executive Director, 2 - 10 employees. "Can be confusing/frustrating if there is an issue, typically need to initiate a chat if time cannot be submitted as it does not tell you what the specific error is," Intuitive and organized interface 88% positive reviews out of 160 Most reviewers describe the user interface as clean, well-structured, and easy to learn for daily tasks. Samantha P Accounting Department, 2 - 10 employees. "The clarity, structure, and visual flow made the information not only understandable but actually engaging." Challenging and slow phone support 46% negative reviews out of 104 Some reviewers find phone support difficult, citing long wait times, frequent transfers, and lack of dedicated contacts. Kyle L COO, 11 - 50 employees. "The wait time on your phone to get ahold of someone who can help is over an hour, and the reason to make me waste that time is pointless." Flexible access from anywhere 87% positive reviews out of 85 Most reviewers appreciate mobile and remote access, enabling convenient management from various devices and locations. Franklyn G Television Producer, 2 - 10 employees. "I can run it from my computer, ipad and even my iphone." Overwhelming and inconsistent communication 58% negative reviews out of 72 Some reviewers indicate email notifications and communication are excessive, untimely, and often lack prompt or clear responses. Denise A Office Manager, 2 - 10 employees. "The main drawback are too many unnecessary emails and solicitation calls. " ## RUN Powered by ADP's interface Users describe RUN’s interface as straightforward and functional, with clear navigation for payroll tasks and employee data updates. While the layout supports quick access to reports and pay stubs, some reviewers mention outdated visuals and friction when managing larger teams or complex changes. 2+ Marcela Gava Senior Content Analyst You’ll likely find RUN’s interface easy to navigate for routine payroll tasks, but expect occasional slowdowns when handling bulk edits or switching employee statuses. Plus, reviewers often rely on customer support for tasks that aren’t clearly surfaced in the dashboard. Ease of Use 4.6 (1,383) 4.6 Based on 1,383 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst RUN’s top-rated features simplify payroll operations, reduce manual effort, and centralize compliance tasks. The combination of automated tax filing, direct deposit, and accessible reporting helps small teams stay organized and focused. Features 4.5 (1,383) 4.5 Based on 1,383 reviews The RUN Powered by ADP features below were the top rated by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Direct deposit 4.6 (68) 68 reviewers rated this feature Eliminates paper checks and ensures timely payroll payments, often a day early. Setup is simple, and employees can manage their own settings. While rare outages are noted, the feature is valued for its reliability and convenience. W-2 preparation 4.5 (59) 59 reviewers rated this feature Automates year-end W-2 creation, filing, and distribution. Users benefit from online access and easy error correction via support. Some mention shipping costs for physical copies, but most find it a major time-saver. Tax compliance 4.5 (58) 58 reviewers rated this feature Handles federal, state, and local tax filings and payments. Users feel relieved that they don’t have to track tax law changes because the platform does it for them, though some report missed filings and slow responses to IRS notices. Overall, it reduces errors and centralizes tax tasks. Payroll management 4.3 (81) 81 reviewers rated this feature Supports payroll updates, digital pay stubs, and step-by-step processing. Integration with ClockShark helps save time. Some users mention outdated design and support delays, but most find it efficient for payroll administration. Payroll reporting 4.3 (59) 59 reviewers rated this feature Offers accessible reports for tax filings, insurance, and CPA needs. Reports are easy to generate, though some users want more customization and detail. Integration with Sage is noted but limited. Employee database 4.0 (45) 45 reviewers rated this feature Centralizes employee records, including pay history and PTO tracking. Enables employee self-service and simplifies updates and terminations. Some rely on other tools for deeper functionality, but most find it helpful for HR tasks. Employee handbook wizard 0 reviewers rated this feature Create a customized employee handbook using guided templates and legal best practices. You can tailor policies to your business size and location, then publish and distribute the handbook digitally to your team to ensure compliance and offer easy access. Salary benchmarks 0 reviewers rated this feature Access real-time compensation data to compare salaries across roles, industries, and regions. This feature helps you make informed decisions during hiring and performance reviews, ensuring your offers remain competitive and aligned with market standards. Learning management system 0 reviewers rated this feature Deliver training programs and track employee progress through a centralized portal. You can assign courses, monitor completion rates, and maintain records for compliance audits or internal development goals. Legal assistance 0 reviewers rated this feature Get access to legal document templates and consultations for employment-related matters. This feature helps small businesses navigate contracts, workplace policies, and regulatory requirements without needing in-house counsel. SAP integration for global payroll 0 reviewers rated this feature ADP now integrates with SAP SuccessFactors to support multinational payroll operations. This enables smoother data exchange and compliance across global teams using SAP for HR management. (Released in September 2025) Payroll Inspector 0 reviewers rated this feature Uses generative AI to detect payroll errors before submission, helping prevent re-runs and bank fees. It also flags anomalies in hours and rates, giving teams more confidence in payroll accuracy. (Released in May 2025) Embedded financial services via Fiserv 0 reviewers rated this feature Small businesses can now access financial tools directly within RUN, including for digital payments, invoicing, and cash flow insights. This integration helps streamline operations and improve financial visibility. (Released in November 2024) All key features (69) Track 401(k) participant contributions and employer match 77.78% of 18 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 83.92% of 143 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 100.00% of 3 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 0.00% of 1 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 45.45% of 22 reviewers that rated this feature as important or highly important Print paychecks issued to confirm payment of wages or salary 37.50% of 8 reviewers that rated this feature as important or highly important Manages compensation such as salary, bonus, and benefits processes, aligning with policies 100.00% of 1 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 92.12% of 241 reviewers that rated this feature as important or highly important Alter the layout and content of reports 76.09% of 92 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 4 reviewers that rated this feature as important or highly important With this capability, you can pay employees quickly and reliably without paper checks. Reviewers appreciate the convenience, timely deposits—even next-day options—and the ability for employees to manage their own accounts, though a few mention rare outages or setup issues. 94.25% of 435 reviewers that rated this feature as important or highly important Eliminates paper checks and ensures timely payroll payments, often a day early. Setup is simple, and employees can manage their own settings. While rare outages are noted, the feature is valued for its reliability and convenience. 68 reviewers rated this feature Small businesses can now access financial tools directly within RUN, including for digital payments, invoicing, and cash flow insights. This integration helps streamline operations and improve financial visibility. (Released in November 2024) 0 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 84.71% of 242 reviewers that rated this feature as important or highly important Centralizes employee records, including pay history and PTO tracking. Enables employee self-service and simplifies updates and terminations. Some rely on other tools for deeper functionality, but most find it helpful for HR tasks. 45 reviewers rated this feature Create a customized employee handbook using guided templates and legal best practices. You can tailor policies to your business size and location, then publish and distribute the handbook digitally to your team to ensure compliance and offer easy access. 0 reviewers rated this feature Track employee schedules, availability, and performance across projects and tasks 88.46% of 26 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 91.82% of 110 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 80.00% of 15 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 76.32% of 38 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 100.00% of 2 reviewers that rated this feature as important or highly important Software specialized for accountants and accounting firms 0% of 0 reviewers... Designed for small businesses 100.00% of 29 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 82.50% of 40 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 60.00% of 5 reviewers that rated this feature as important or highly important Deliver training programs and track employee progress through a centralized portal. You can assign courses, monitor completion rates, and maintain records for compliance audits or internal development goals. 0 reviewers rated this feature Manage and track employee attendance 100.00% of 1 reviewers that rated this feature as important or highly important Get access to legal document templates and consultations for employment-related matters. This feature helps small businesses navigate contracts, workplace policies, and regulatory requirements without needing in-house counsel. 0 reviewers rated this feature Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies 0% of 0 reviewers... Access software remotely via mobile devices 77.78% of 18 reviewers that rated this feature as important or highly important Access the system via a mobile application 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 70.00% of 30 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0.00% of 1 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 25.00% of 4 reviewers that rated this feature as important or highly important Manage and record overtime hours for hourly employees 0% of 0 reviewers... Uses generative AI to detect payroll errors before submission, helping prevent re-runs and bank fees. It also flags anomalies in hours and rates, giving teams more confidence in payroll accuracy. (Released in May 2025) 0 reviewers rated this feature You get an easy-to-use system for processing payroll, tracking hours, and managing employee data. Some users say payroll runs are quick, accurate, and accessible from anywhere, though a few mention customer service delays and a learning curve for larger teams. 93.02% of 487 reviewers that rated this feature as important or highly important Supports payroll updates, digital pay stubs, and step-by-step processing. Integration with ClockShark helps save time. Some users mention outdated design and support delays, but most find it efficient for payroll administration. 81 reviewers rated this feature This aspect gives you customizable, detailed reports for audits, taxes, and business analysis. Reviewers appreciate the variety, clarity, and ease of generating reports, but some users note limited customization and occasional difficulty finding specific reports. 93.47% of 429 reviewers that rated this feature as important or highly important Offers accessible reports for tax filings, insurance, and CPA needs. Reports are easy to generate, though some users want more customization and detail. Integration with Sage is noted but limited. 59 reviewers rated this feature Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 62.86% of 35 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 66.67% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 91.30% of 46 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Access real-time compensation data to compare salaries across roles, industries, and regions. This feature helps you make informed decisions during hiring and performance reviews, ensuring your offers remain competitive and aligned with market standards. 0 reviewers rated this feature ADP now integrates with SAP SuccessFactors to support multinational payroll operations. This enables smoother data exchange and compliance across global teams using SAP for HR management. (Released in September 2025) 0 reviewers rated this feature Online portal through which end users can access the system, manage tasks, or obtain information 84.95% of 93 reviewers that rated this feature as important or highly important Track and manage sick leave time 50.00% of 2 reviewers that rated this feature as important or highly important It helps you stay compliant by calculating, filing, and paying payroll taxes on time. Reviewers indicate this aspect reduces errors, saves time, and offers peace of mind, though a few users report occasional missed filings requiring follow-up with support. 93.43% of 396 reviewers that rated this feature as important or highly important Handles federal, state, and local tax filings and payments. Users feel relieved that they don’t have to track tax law changes because the platform does it for them, though some report missed filings and slow responses to IRS notices. Overall, it reduces errors and centralizes tax tasks. 58 reviewers rated this feature The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return 0% of 0 reviewers... Organizing a group of people to accomplish a task 0% of 0 reviewers... Track and manage employee's work hours to improve payroll accuracy 68.42% of 19 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 66.67% of 30 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 100.00% of 1 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 100.00% of 26 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 97.14% of 35 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 0% of 0 reviewers... Request, track, and manage time off requests and vacation time 66.04% of 53 reviewers that rated this feature as important or highly important RUN Powered by ADP offers streamlined W-2 preparation, making year-end tasks simple and accurate. Some reviewers find the automated process, early availability, and both electronic and mailed copies valuable, while a few mention extra fees for corrections or unnecessary shipping. 92.51% of 374 reviewers that rated this feature as important or highly important Automates year-end W-2 creation, filing, and distribution. Users benefit from online access and easy error correction via support. Some mention shipping costs for physical copies, but most find it a major time-saver. 59 reviewers rated this feature Automatically subtract garnishments from wages 80.60% of 67 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst RUN’s top-rated features simplify payroll operations, reduce manual effort, and centralize compliance tasks. The combination of automated tax filing, direct deposit, and accessible reporting helps small teams stay organized and focused. Features 4.5 (1,383) 4.5 Based on 1,383 reviews ## Pricing RUN Powered by ADP does not publicly list pricing on its website. Buyers must contact the vendor for a quote tailored to their headcount and specific business needs. Based on small and midsize business (SMB) benchmarks, most human resources software buyers spend between $5 and $10 per employee, per month. ### Starting price Contact vendor for pricing Free trial not available Marcela Gava Senior Content Analyst Expect pricing to scale with headcount and features. RUN’s cost typically aligns with SMB budgets, especially for firms focused on payroll accuracy and HR support. Value for money 4.3 (1,261) 4.3 Based on 1,261 reviews ## Integrations RUN integrates with a mix of native and third-party tools across workforce management, expense tracking, and benefits administration. These integrations help SMBs automate payroll inputs, sync employee data, and reduce manual updates. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Marcela Gava Senior Content Analyst Connecting RUN with time tracking, expense, and benefits platforms helps your finance lead and HR team avoid duplicate data entry, streamline payroll prep, and maintain accurate records across systems with minimal oversight. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (1296) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (1,296) 4.4 Based on 1,296 reviews ## User reviews Overall rating 4.6 Based on 1,384 reviews Filter by rating 5(985) 4(272) 3(78) 2(25) 1(24) Mentioned topic Sorted by most recent SG Sushant G. CFO Transportation/Trucking/Railroad ### "Reliable Payroll" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 28, 2026 Overall, my experience with RUN Powered by ADP has been solid. It’s not perfect, but it does what it’s supposed to do without creating extra work. It simplifies payroll, compliance, and employee management, saving time and reducing administrative burden. Pros What I liked most about RUN Powered by ADP is how straightforward it is to run payroll without overthinking it. The interface is clean, and once everything is set up, it becomes a pretty smooth, repeatable process. It also gives a sense of reliability when it comes to tax filings, which takes a lot of stress off your plate. Cons The biggest downside is the cost—it can feel a bit expensive for what it offers, especially if you're a smaller business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rashesh R. Managing Member Accounting ### "Best Payroll Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Very good experience since I have started all my companies . My account rep \[sensitive content hidden\] is the best. Pros Valued Customer Service and great support with technical issue to resolve. My account rep \[sensitive content hidden\] is the best. Cons Call waiting time and repeat the name twice on calling says speak slowly even you speak slowly still asking the name again Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ana Catalina P. Compensation Manager Logistics and Supply Chain ### "My personal opinion on ADP Run" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 Overall, my experience with RUN Powered by ADP has been positive. The platform is reliable, easy to use, and simplifies payroll and tax compliance, which saves time and reduces administrative effort. In terms of value for money, it provides solid functionality and dependable service for small to mid‑sized businesses, making the cost reasonable when compared to the accuracy, compliance support, and convenience it delivers. Pros User‑friendly interface RUN by ADP is easy to navigate, making payroll, employee management, and basic HR tasks simple to complete without extensive training. Reliable and accurate payroll processing The system automates payroll calculations, tax withholdings, and filings, which reduces errors and saves time while ensuring compliance. Strong reporting and employee self‑service features It offers useful reports for payroll and HR data, and employees can easily access their pay statements, tax forms, and personal information through self‑service. Cons Limited customization options Some features and reports feel rigid, making it difficult to customize payroll settings or outputs to fit more specific business needs. Customer support can be inconsistent at times While support is generally helpful, response times and resolution quality can vary, especially during peak payroll periods. I asked different topics our contact by email without answer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Devan H. ceo Transportation/Trucking/Railroad ### "good service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 27, 2026 My overall experience with RUN Powered by ADP has been positive. It’s a reliable platform that simplifies payroll and takes a lot of the stress out of managing taxes and employee payments. The automation features are a big plus—they save time and reduce the risk of errors, which is critical when dealing with payroll. That said, it’s not perfect. The cost can add up depending on the features you need, and the interface could feel more modern. But overall, it gets the job done efficiently and is a solid choice for small business owners who want something dependable and fairly easy to use. Pros how simple it made payroll and business management. Everything is very user-friendly, from running payroll to handling taxes, so it doesn’t feel overwhelming even if you’re not an expert. I also liked the automation features—it saves time by calculating taxes and filing them for you, which takes a lot off your plate. On top of that, having everything in one place (payroll, HR tools, and employee management) makes it really convenient to stay organized and efficient. Cons What I liked least about RUN Powered by ADP was that it can feel a bit expensive, especially for small businesses or when you start adding extra features. The pricing isn’t always super transparent upfront, so costs can add up quickly. I also found the interface a little dated in some areas—it works, but it’s not the most modern or intuitive compared to newer platforms. And if you run into issues, customer support can be hit or miss, which can be frustrating when you need quick help with payroll. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Chelsea B. OWNER, Creative Director Marketing and Advertising ### "Seamless Setup & Easy Payroll Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 My experience with ADP Payroll Services has been extremely positive from start to finish. The customer support and communication were excellent during the setup process, making everything feel smooth and stress-free. I was able to quickly learn how to use the platform and confidently run payroll for my small business. What stands out most is how user-friendly and intuitive the system is—it makes managing payroll simple and efficient. Overall, a great experience and a reliable solution for small business owners. Pros The customer support and communication have been excellent throughout the setup process. They made it easy to learn how to use the platform and get my payroll up and running for my small business. I especially appreciate how user-friendly everything is—it’s simple, intuitive, and easy to manage. Cons I haven’t experienced any major drawbacks so far. If anything, there is a slight learning curve at the very beginning while getting familiar with all the features, but the support team is very helpful and makes the process easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Eric R. Podiatric physician and surgeon Medical Practice ### "Doctor getting great sleep at night because RUN powered by ADP has removed the uncertainty and stress of processing payroll" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Excellent . I highly recommend Run powered by ADP . I’m confident in the program and support staff and I’m sleeping great at night. Pros Customer service is outstanding . I was anxious when we started because it was a new project for me but thanks tothe RUN powered by ADP I have felt very comfortable and getting great sleep at night . The access and ease of use are amazing. I’m generally not very good historically with AP’s but the RUN powered by ADP has built my confidence up. I love that I can push payroll thru from my mobile phone. I used to spend a lot of time with the old way of doing payroll. RUN powered ADP has freed up more time to do other things. I have found the communication and process implementation to have run really smooth. The flow is nice and the organization is well thought out. I am very grateful for ADP powered RUN. It allows me the confidence to be able to focus on other parts of my job description. I would like to say I really feel like RUN powered by ADP has been a great value for the money. Reasonably priced and I love the customization to my business needs, and the time it has freed up for me (by being so efficient and having worked out all the bugs and issues) has great value to me. I highly recommend RUN powered by ADP Cons The thing I least like about RUN powered by ADP is the fact that I was not aware such a system existed. I’ve been doing payroll the old school way for years and didn’t realize there was a more effective way to do payroll and free up more if my time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jacquie F. Office Manager Hospital & Health Care ### "Good overall experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Pros Good customer support. Easy to use. Good communication. \[sensitive content hidden\] from ADP is very pleasant to work with and very helpful. Cons Implementation had a few ups and downs but customer support was helpful in fixing any issues. First time business owner so still figuring things out but overall good experience. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing RUN Powered by ADP Pricing, customer support, reputation, recommended Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rich S. CEO Health, Wellness and Fitness ### "Great for Non tech savvy people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 It has been a positive experience to date, the assistance has been great and it has been relatively easy to get in touch with real people! Pros The staff have been excellent to deal with and very accommodating to my questions. Once everything has been set up, it runs on autopilot. Cons I am awful with technology and so setting everything up was something I was not looking forward to. Thankfully the staff have been so useful and made everything very simple and easy so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Clay B. Owner Sports ### "ADP Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 It was a good experience overall. I like being able to contact someone who knows my account specifically. Pros Great product, it allows me to manage everything remote and digitally. I would recommend it to any employer. Cons It was a bit frustrating how many different ADP logins there are. It makes it hard to know which one you are supposed to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kinya W. Owner Real Estate ### "RUN ADP Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 My overall experience has been excellent, from the implentation to the availiablity of my rep. \[sensitive content hidden\] Pros The east of use and customer support available from my rep. This has been the best payroll experience allowing me access to payroll and having the report needed for year end. Cons I would like to see a decrease in the monthly plan cost as a long term customer and as a loyal customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185859/RUN/reviews/) ## FAQs Yes. RUN Powered by ADP includes direct deposit across all plan tiers. Employers can set up multiple accounts per employee and automate payments on payday. Yes. RUN offers a mobile payroll app for iOS and Android devices. Employers can run payroll, manage staff, and access reports from anywhere using their existing login credentials. Yes. RUN automatically calculates, files, and pays federal, state, and local payroll taxes. It also updates tax rates and rules to help businesses stay compliant. Yes. RUN generates W-2s and 1099s, delivers them to employees, and e-files with the IRS. Employers can preview and print forms directly from the platform. ADP Assist is a conversational AI interface that lets users run payroll, ask HR questions, and generate reports using natural language. It’s designed to reduce time spent on routine tasks. Yes. ADP now integrates with SAP SuccessFactors to support multinational payroll operations, enabling smoother data exchange and compliance across global teams. RUN monitors local and federal regulations, automates filings, and provides alerts for upcoming changes. This helps SMBs stay ahead of compliance requirements without manual tracking. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from RUN Powered by ADP’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/) Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [The Top 5 Payroll Service Benefits](https://www.capterra.com/resources/payroll-services-benefits/) Published January 7, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [Payroll Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/payroll-software-pricing-report/) Published August 12, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [How To Choose a Payroll Service](https://www.capterra.com/resources/how-to-choose-payroll-service/) Published February 6, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [5 Top-Rated Payroll Software for Small Businesses](https://www.capterra.com/resources/payroll-software-for-small-businesses/) Published March 2, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [7 Payroll Mobile Apps Users Love](https://www.capterra.com/resources/top-payroll-apps/) Published June 1, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/) Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [What Is a Payroll Ledger?](https://www.capterra.com/resources/payroll-ledger/) Published December 15, 2022 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) ### [Net Pay vs. Gross Pay—What's The Difference?](https://www.capterra.com/resources/net-pay-vs-gross-pay/) Published December 7, 2022 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [6 Accounting Tasks That Can Be Fully Automated](https://www.capterra.com/resources/accounting-automation/) Published February 28, 2024 by [Leaman Crews](https://www.capterra.com/resources/author/leaman-crews-guest-contributor/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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