--- title: "RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RUN Powered by ADP the right Payroll solution for you? Explore 1547 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185859/RUN/reviews/" page_type: "reviews" language: "en" --- RUN Powered by ADP 4.6 (1547) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of RUN Powered by ADP Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews KO Kelvin O Chief Operating OfficerSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps automate payroll, handle tax filings, and keep employee records organized, which reduces a lot of administrative work. While there are a few areas where the interface could be smoother, the reliability and support make it a dependable platform for managing payroll.“ March 16, 2026 Derek Z OwnerManagement Consulting, Self-employedUsed the software for: Less than 6 months. “For a platform backed by an HR giant, its built-in reporting features can feel surprisingly restrictive. While it handles basic payroll summaries perfectly fine, users frequently complain that customizing reports or trying to cross-reference specific data points is clunky. If your business requires highly specific, tailored analytics or non-standard reporting templates, RUN often feels like a rigid box that you can't easily tweak“ July 3, 2026 FO Fernanda O Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time.“ March 9, 2026 DT Deborah T ControllerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It cannot handle multiple local jurisdictions so it's not compatible for a small construction business that has multiple job sites, employees living in one state and working in multiple states. “ February 7, 2026 MH Michelle H Office ManagerWarehousing, 11 - 50 employeesUsed the software for: More than 2 years. “The platform provides all the tools I need to manage payroll, policy, taxes, reporting new hires and employees.“ March 24, 2026 bt brianna t ConsultantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “It is a clunky system--the payroll side doesn't communicate with the time management side, making it difficult to perform multiple functions from one interface.“ July 2, 2026 FO Fernanda O Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks.“ March 9, 2026 BC Bradley C fCFOEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “Cannot easily move someone from a 1099 to a W2 profile set up. When we decide to hire a contractor we cannot set up an employee under the same SSN and email.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1547 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use April W. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "ADP Run is easy to use and keeps you complaint" August 5, 2026 5.0 Easy to use and good customer service. Feels good to know we are compliant with all our payroll needs. Pros The platform is really easy to use and we have multiple ways of reaching out for assistance when and if needed which is not often. Cons Having to change the deductions/reimbursement column names. I wish there was a drop box to add as many as want or need and then choose from in the future. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Accountant recommendation and CEO directive. Review Source sD sedat D. Senior Designer, Bookkeeper Furniture Used the software for: 2+ years ### "Makes Running Payroll Easier for Our Two Small Businesses" August 17, 2026 5.0 Overall, we have had a pretty good experience with RUN by ADP. We are two small companies, so having something that makes payroll easier is very important to us. It saves us time and keeps everything together in one place. There are some things that can be a little confusing, but once you learn the system it works pretty good. The support has also been helpful when we have questions. Overall, it has made keeping up with payroll and employees a lot easier for us. Pros What I like most about RUN by ADP is that it makes doing payroll a lot easier for us. We run two small companies, so we don't have a big office staff to handle everything. ADP saves us a lot of time and keeps the payroll and employee information all in one place. Once you get used to it, it's pretty easy to use and it takes a lot of the headache out of doing payroll. Cons The biggest thing I don't like is that sometimes it can be hard to figure out where to find something in the system. There are a lot of different options and menus, and it can get a little confusing. Sometimes I also feel like there are easier ways to do certain things. But once you get used to it, it's not too bad. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing RUN Powered by ADP Adp is the King of payroll processing sector. Review Source AF Allison F. Administrative Assistant Government Relations Used the software for: Less than 6 months ### "Please Do Better" July 24, 2026 3.0 The product is great, the rest of the experience, not so much. I do not understand the point of having people in charge of helping others if they are unwilling to respond to inquiries. Pros I appreciate that employees can choose up to 4 accounts for direct deposit, and it is easy to get people signed up for MyADP. There was one person I spoke to over the phone who assisted with correcting a payroll, and she was delightful and took care of the issue while explaining how to avoid it in the future. I appreciate her so much! Cons Everything about the setup and attempts to receive assistance from ADP has been a nightmare. The company was assigned a person who is supposed to help with the account after setup, and they have not responded to any of several messages sent. The person we worked with to get things set up is largely non-responsive and has made promises that haven't been kept. I am so happy for the company that the contract is not terribly long-term, because this process has been awful with the exception of the person noted in the pros section. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP ADP was recommended by the company's new CPA. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) The company switched from QuickBooks Desktop to QuickBooks Online, and the online payroll could not do pension management. Review Source ED Eri D. Founder Accounting Used the software for: 2+ years ### "ADP RUN: The Go to Payroll Platform for SMBs " June 1, 2026 5.0 Overall Run Powered by ADP is the perfect solution for offering an easy to use payroll platform for my clients. It covers all of their compliance needs and is able to handle the variety of payroll needs that may arise from their industry. Pros When it comes to payroll providers there are many options to choose from in the space. As a CAS firm, ADP Run is the perfect solution for our small business clients. Run is an easy to use solution for onboarding employees and running their payroll. ADPs team is also a big help when it comes to onboarding or small business clients. Cons Overall there are not too many issues with RUN. I would say there is room for them to advance the technical side of their product like some of their competitors have. The QBO integration could have a few more features and be a bit more robust than it's current iteration. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP Tough decision between the two as Gusto has a slightly better interface in some ways, however, RUN simply offers more in terms of compliance and customization for specific client needs. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Customer service was the biggest motivator. Especially as a firm owner, having a dedicated line to resolving issues as they may arise is big help. Review Source JS Johanna S. Office and Accounting Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Solid and Reliable Customer Service " August 19, 2026 5.0 Overall RUN has been great to work with to get our employees paid and handle reporting and QTR/year-end numbers. We probably do not use RUN to the fullest as we do have other applications that we incorporate into the payroll process. Pros RUN's customer service is spot on every time I need them - no matter what the issue is at hand. They always have a solution for any issue I have arise. Cons We are unique in how we pay our employees and RUN is not as customizable in the actual payroll platform as I would prefer. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Reason for choosing RUN Powered by ADP Ease of use, customer service, and the pricing per payroll were some of the top contenders of why we chose RUN. Review Source TG Tammy G. Insurance Agent Insurance Used the software for: 2+ years ### "Its easy and user friendly, recommend" August 19, 2026 5.0 Pretty good over all. I like that I can handle payroll form anywhere and that I have support from ADP when I needed it. Pros I like that my staff has access to the app and can manage their payroll info on their own. That way I have more time to handle the other operations of the business and my team feels that they have some control and can confirm their status on certain things themselves. Cons It can get a little glitchy, especially when they have to make corrections. It doesn't happen as much now Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) They were messing up my taxes and the payroll entry deadline was not as flexible Review Source RL Ruth L. Multi-Specialty Therapy Group Hospital & Health Care Used the software for: Less than 6 months ### "A Great Payroll Solution for Small Businesses" July 24, 2026 5.0 RUN Powered by ADP has been a valuable tool for our small business. It has helped us streamline payroll, stay compliant with tax requirements, and spend less time on administrative tasks so we can focus on running our business. The platform is user-friendly, dependable, and provides good value for the services included. While there is room for improvement with reporting options and the cost of add-on features, it's been a dependable solution that we would recommend to other small businesses looking for an easy-to-use payroll system. Pros As a small business, we need payroll to be accurate, efficient, and easy to manage, and RUN Powered by ADP delivers. Processing payroll is quick, tax filings are handled automatically, and direct deposit makes payday simple for our employees. The platform is easy to learn, and having payroll, employee records, and basic HR tools in one place saves us valuable time. Whenever we've contacted customer support, they've been helpful and responsive. It is easy to communicate with customer support whenever we have needed to and they are very responsive. Cons Some features that would be useful for a growing small business, such as more advanced HR tools and reporting, require additional subscriptions. We'd also like to see more flexibility in customizing reports and occasional improvements to the platform's speed during busy payroll periods. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP I have used ADP before as an employee for another company and I liked how easy the system was to use, so I looked into it for my own small business when we opened. Review Source AT Angelica T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fast, easy, reliable and affordable. " July 28, 2026 5.0 It's been great for years now. I find it an easy and straightforward payroll experience. Overall 9.5/10. Pros RUN ADP has been incredibly easy to navigate. Very simple and straightforward interface, clean layout. Customer support is excellent and 24/7. Quick and knowledgable. I find it very affordable. I have a small business with 7-10 employees at any given time but this would be great for any size business. I'm able to do payroll for 8 employees in about 4 minutes which makes it incredibly easy to process quickly. I've looked at several other platforms and continue to utilize ADP year after year. Cons I don't think there's anything I dislike about this platform. I honestly can't think of anything other than they offer a lot of products I don't use (I don't pay for these, and they don't harass you I just have to fill 100 characters). Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Ease of use and efficiency, promotional offers. Review Source AD Amanda D. Office Manager Construction Used the software for: 2+ years ### "Say Goodbye to Payroll Headaches " July 29, 2026 5.0 I prefer RUN over other payroll & HR platforms that I have worked with in the past. It allows me to to efficiently complete my tasks with minimal effort. All of my interactions with RUN representatives have been a pleasure. Pros RUN is easily navigated, and when there is a question, the RUN support team is easily reached and helpful. Cons It can sometimes to be difficult and time consuming to build the exact report that I am looking for. Most of the reports I use are already in the RUN platform, so this isn't a huge inconvenience for me. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The RUN platform tracks EE health deductions in a more efficient way. Review Source DW Dillon W. Owner Construction Used the software for: 1-2 years ### "Stress-Free Payroll Starts Here!" July 30, 2026 5.0 Overall, my experience with RUN by ADP has been excellent. Its reliable, user-friendly, and has made my life RUN so much easier! I would absolutely recommend it to other small business owners looking for a payroll system that's dependable!! Pros Ive been extremely happy with RUN by ADP. From managing employees, payroll, taxes and onboarding is an all in one place, which has saved me not only time but money as well. The platform is easy to navigate and if you have a problem help is always a click and type away! Cons Honestly, there isn't much I don't like. Like any other software, it can take a minute to get used to but once you're familiar with it. it's very straight forward! Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing RUN Powered by ADP Just because we use it for our customer data base and was trying to keep in one place but they don't do the taxes so there it was a no brainer who to go with! Review Source JS Jared S. Owner VP Construction Used the software for: Less than 6 months ### "All around the BEST" April 23, 2026 5.0 Working with ADP has been a genuinely smooth and positive experience from start to finish. From the initial setup, their implementation team walked us through every step, making what could have been a complicated transition feel organized and manageable. One standout moment was during our first payroll run. Everything processed accurately and on time, and the system made it easy to review details before submitting. When we had a few questions about tax setup and employee classifications, customer support responded quickly and explained everything in a way that actually made sense, which saved us a lot of stress. Over time, the platform proved to be reliable and easy to navigate. Employees were able to access their pay stubs and tax documents without confusion, and administrative tasks that used to take hours became much faster. Reports were especially helpful—they gave clear insights without needing to dig through complicated menus. Overall, the experience has been consistent, efficient, and dependable. ADP has made payroll and HR processes feel far less overwhelming, allowing us to focus more on running the business instead of managing paperwork. Pros If you’re looking for a well-rounded payroll and HR solution, ADP consistently delivers strong performance across the areas that matter most. Value for Money: ADP offers a solid return on investment. While it may not be the cheapest option on the market, the breadth of features—payroll, HR tools, compliance support—makes it worth the cost for businesses that want reliability and scalability. Customer Support: Customer support is one of ADP’s standout strengths. Their representatives are generally knowledgeable and responsive, helping resolve issues efficiently and providing guidance when navigating more complex payroll or HR situations. Ease of Use: The platform is user-friendly, especially once you’re familiar with it. Tasks like running payroll, managing employee data, and accessing reports are streamlined, saving time for both administrators and employees. Bugs and Issues: Like any software, ADP isn’t completely free of occasional glitches, but major issues are relatively rare. When they do arise, support is typically quick to address them, minimizing disruption. Process Implementation: Implementation is structured and thorough. ADP provides onboarding assistance to help businesses transition smoothly, though the process can take some time depending on the size and complexity of the organization. User Interface: The interface is clean and professional. While not overly flashy, it’s functional and organized, making it easy to find key features and complete tasks without unnecessary confusion. Overall: ADP is a dependable choice for businesses that want a comprehensive payroll and HR solution backed by strong support and proven systems. Cons Process Implementation: Implementation can be lengthy and complex, especially for smaller companies. The setup process may require multiple steps, coordination with support teams, and time to properly configure payroll, taxes, and employee data. User Interface: The interface, while functional, can feel outdated and somewhat cluttered. Some areas—like reporting—are often described as clunky or difficult to navigate efficiently. Overall: ADP is powerful, but that power comes with trade-offs—higher costs, a steeper learning curve, and occasional support or usability frustrations. It tends to be better suited for mid-sized to large businesses rather than very small teams. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Couldn’t figure it out, and adp was more helpful Review Source DR Debra R. Controller - Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MyADP Experience" April 20, 2026 2.0 Our overall experience did not meet expectations, particularly given the critical nature of payroll. Communication was often reactive rather than proactive, which made managing employee expectations difficult when issues arose. There was also misalignment between sales and support teams regarding included services, resulting in avoidable follow-up and delays. Organizations that require highly reliable payroll execution, fast resolution, and proactive support should carefully evaluate whether ADP meets those needs. In general, the RUN and Timekeeping Plus products are limited compared to our prior provider. Pros ADP is a well-established provider with a broad payroll and HR offering. The Chat icon is one of the best futures of RUN. Using this chat feature, I was able to complete my second payroll with ADP without any assistance or guidance from the Implementation Team. Cons Payroll reliability and service responsiveness were ongoing concerns. We experienced payroll funding timing issues despite submitting everything accurately and on time, along with inconsistent guidance from different departments. Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues. Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Better pricing with the widely known provider in ADP. Review Source FD Frances D. Finance and Administrative Manager Education Management Used the software for: 2+ years ### "RUN is a great product" March 6, 2026 5.0 I’ve had a great experience using RUN Powered by ADP for payroll. The software is streamlined, intuitive, and very easy to use. ADP makes payroll a simple and well-organized task, which saves a lot of time. I also really like the look and feel of the layout—it’s clean and easy to navigate. On top of that, the customer service is excellent. The chat representatives are knowledgeable, responsive, and easy to communicate with, and they provide clear guidance whenever I’ve needed help. I highly recommend ADP to anyone looking for a smooth and reliable payroll solution. Pros streamlined, intuitive, and very user-friendly, which is especially valuable for small business owners who may not have a dedicated payroll or HR department. The layout is clean and organized, making it simple to move through each payroll step without confusion. Once everything is set up, running payroll becomes a quick and efficient task that can be completed with confidence. I also appreciate the strong customer support—when questions come up, the chat representatives are knowledgeable, responsive, and easy to communicate with. Overall, the system removes much of the stress from payroll and helps keep everything accurate and organized. Cons One aspect that could be improved in RUN Powered by ADP is the navigation menu on the left side of the screen. While it’s helpful that the platform offers so many features and tools, the number of options in the menu can sometimes feel overwhelming. For users who only need the core payroll functions, the long list of menu items can make it a little harder to quickly find the most commonly used sections. A more simplified or customizable menu—where users could hide features they don’t use regularly—would make the interface even easier to navigate. That said, once you become familiar with the layout, it becomes easier to move around the system. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Price, ease of use, and the self service portal Review Source DR Danielle R. Owner Hospitality Used the software for: 1-2 years ### "Reliable Payroll Solution for Small Businesses" March 12, 2026 5.0 Overall, RUN Powered by ADP has been a dependable payroll platform that helps streamline payroll processing and keep employee records organized. It offers useful tools for small businesses and provides a straightforward way to manage payroll and reporting in one system. Pros RUN Powered by ADP offers a strong overall payroll solution with good value for the services provided. The platform is easy to use once you become familiar with it, and the interface makes running payroll, managing employees, and accessing reports straightforward. The employee management tools keep payroll records organized, and the implementation process helps guide businesses through the setup step by step. Customer support has generally been helpful when questions arise, and the account login and access system keeps information secure. Overall, the platform runs reliably with minimal bugs or issues and provides a dependable way to manage payroll for a small business. Cons At this time, I do not have any significant cons to report. The platform has met our needs for payroll processing and employee management, and overall it has been a reliable tool for our business. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) We decided to switch from Toast Payroll to RUN Powered by ADP in order to have a more dedicated payroll platform with robust reporting, employee management tools, and streamlined tax filing support. ADP’s payroll system offers a more comprehensive payroll-focused solution that better fits our needs as our business continues to grow. The platform provides a reliable way to manage payroll, maintain organized records, and ensure compliance, which were important factors in our decision to make the change. Review Source RW Russell W. President Construction Used the software for: 2+ years ### "Value Based Professional Platform" March 11, 2026 5.0 Functions well with guidance from support to help implement report processes. Used with our administration can be a very powerful tool to address HR and payroll issues when changes are unavoidable. Pros Ease of use for any size company or number of employees. User friendly tabs with pertinent categories to keep one focused on necessary tasks. Cons Frequent necessary password changes came about at inconvenient times. Although necessary seemed forced when could be optional. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Familiarity of ADP Resource and already experienced the Paychex platform. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Cost implications and facets of Resource not used. Review Source KA Kellie A. Owner Marketing and Advertising Used the software for: 1-2 years ### "5 Stars for Emp Mgmt, 0 stars for upsells" March 24, 2026 4.0 Overall, I would do it again but wish there was a smaller, less expensive version for my small company that didn't include continuous attempts at upselling products and services my company doesn't need. Pros RUN does make tracking employee's times and employment info easier. Managing all of their information in one place. Cons RUN is not always intuitive to someone who is not an HR person. Some areas are a bit lagging but overall, my LEAST favorite thing about RUN and ADP is how they use your membership to do nothing but upsell you. I can't get ahold of a person when I need help but time and time again, someone reaches out wanting me to upgrade my account. Switched from [Square Team Management](https://www.capterra.com/p/276881/Square-Team-Management/) The payroll company I was originally using closed. Review Source Jamie M. Office Manager Construction Used the software for: 6-12 months ### "ADP Yearend Review " December 16, 2025 5.0 Overall, our experience with RUN Powered by ADP has been positive. We are happy with the service, and the dedicated account managers are helpful and responsive in assisting with questions and addressing any concerns as they arise. Pros Specifically, RUN provided a straightforward, intuitive platform that allowed us to process payroll accurately and on time while accommodating the complexities of our workforce, including hourly employees, salaried staff, and job-costed labor. The integration of payroll with tax filings, compliance reporting, and year-end documentation reduced administrative burden and helped mitigate risk. We also appreciated ADP’s strong customer support and compliance expertise, which were particularly valuable in a regulated, multi-job environment such as construction. Overall, RUN supported operational consistency, scalability, and compliance, allowing our team to focus more on project execution and financial oversight rather than payroll administration. Cons The main downside was not having a dedicated contact. Each time we called support, we spoke with someone new and had to re-explain our payroll setup, which could be time-consuming and less efficient. Alternatives considered [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reason for choosing RUN Powered by ADP We chose RUN Powered by ADP for its strong customer service and competitive pricing. The support team is responsive and knowledgeable, and the pricing structure provides good value for the features and reliability offered. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Pricing, promotion, and customer service Review Source JD John D. Co-Owner Vice President Restaurants Used the software for: 2+ years ### "Co-Owner Vice President" April 16, 2026 5.0 Switching over to ADP Run Pwr by ADP has saved us a lot of time processing payroll. Plus, support is very good ! Pros User friendly ! I find it easy to naviagate the website. Being able to start payroll and at times having to stop, then restart is easy. Cons I have NO complaints ... I really have no complaints, sometimes waiting on hold ia little long. However, once I connect with support they are good at assisting me. Switched from [Bloomberg Tax for Small CPAs](https://www.capterra.com/p/10036786/Bloomberg-Tax-for-Small-CPAs/) took too long and a lot of errors, plus processing was slow Review Source Sean B. Bookkeeper Automotive Used the software for: 2+ years ### "Reentry of Employees " March 24, 2026 5.0 The system is pretty straightforward. Again, the only issue is transferring employees (which have to be manually reentered). Pros The software is innovative in that it has a plethora of data and information easily accessible (most of the time). Any issues are resolved quickly. Cons The transfer of employees is somewhat mundane in nature, being that they have to be reentered manually. This heightens the likelihood of errors. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Various reasoning: First time, inherited; Second time, bank that was involved with the referral to Heartland Payroll was no longer being used. Review Source KT Kathy T. President Environmental Services Used the software for: 2+ years ### "ADP is truly one stop shopping! " November 20, 2025 5.0 I have everything in one place- payroll, training, time and attendance, pay as you go WC insurance, tax filings, onboarding and off boarding. Pros I have used several different payroll solutions in the past. RUN is by far the easiest to implement and saves me so much time on my HR responsibilities. Customer service is also by far the best I have ever experienced; this is why I left my last provider. Everything is in one place and very intuitive. I love the notifications I get when my hourly employees have not clocked back in from either a break at the end of the shift. Report packages are already defined, although you can certainly choose what you want to see. This makes completing an audit a breeze. Cons My only complaint is on the timekeeping which does not allow me to define what a workday is. This is legally allowed in CA. When I sued the time and attendance system, I could define the workday as a 24 hour period starting at 12AM and ending at 1159PM. RUN does not allow this and merges hours together if there is less than 5 hours between any clock in and clock out. As I grow, I am not sure I can continue using RUN as this particular issue is becoming very time consuming to manage. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer service was awful. My rep was constantly changing. Review Source SM Steve M. Owner Construction Used the software for: 2+ years ### "RUN Powered by ADP a Powerful Tool in the Hands of the Business Owner" August 5, 2026 5.0 Overall, my experience with RUN Powered by ADP has been positive. I'm new to running a business, so I'm constantly trying to figure things out, but ADP hasn't really had to be one of those learning curves because of it's ease of use and support. I've been thankful for how it reminds me of the dates for each payroll, keeps my employee's information for me in one place, allows me to send our handbook to sign for each new employee, and how easy it was to create the handbook. I've been thankful for email reminders and for reminders within the system for paperwork that's missing and needed. Those seem like small things, but are actually really big because it's so easy in business to forget things like that. Pros Everything is in one place for a newer business owner like myself. I'm able to ask questions directly to a person who emails me back and even calls to talk through things when I need help. In addition, I can chat for quicker questions online and get problems solved in a timeliness that helps me keep my business going. I haven't seen any bugs or issues. I can count on ADP to do what it says it's going to do. It's quick and runs every time. I'm able to manage my employees simply and get all I need for taxes and unemployment info when I need it. If I can't find a report, the chat will get it to me, even sending me emails to run the report for me so I can keep moving. It does feel like a good value for the money because of these things. Cons Sometimes the reports are hard for me to find and understand. A couple of weeks ago I had an issue where the report I was running set to certain dates didn't come up as I'd asked it. However, once I got on chat, they quickly fixed that for me and sent me the report. I'd like to be able to get what I asked for without having to use the chat feature, but it was a help. Review Source FO Fernanda O. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Streamlined Payroll Management That Delivers Real Value for Our Business" March 9, 2026 5.0 Overall, RUN by ADP has proven to be a reliable, feature-rich payroll solution that grows with our business. From smooth account login to robust employee management tools, it covers everything we need under one roof. Customer support has been a genuine highlight: knowledgeable, friendly, and quick to help. For any small to mid-sized business like ours looking for a trustworthy payroll platform that offers strong value without sacrificing ease of use, RUN by ADP is absolutely worth it. We wouldn’t hesitate to recommend it.​​​​​​​​​​​​​​​​ Pros RUN by ADP has been a game-changer for our business. The platform is incredibly intuitive, even as a team member with no prior payroll experience I was able to navigate it confidently from day one. Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time. The value for money is excellent considering the breadth of features offered, and the automated compliance updates give us real peace of mind. Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks. Cons The only minor friction we’ve experienced is with the initial process implementation phase, setting up payroll took a bit of time as we experienced delays from the DOR, though nothing that disrupted operations. To ADP’s credit, their customer support team was consistently responsive and walked us through every issue patiently and thoroughly, so no problem went unattended or unresolved. Review Source ER Emily R. Manager Restaurants Used the software for: 6-12 months ### "ADP-Comprehensive Quality, Assistance, & Efficiency" February 10, 2026 4.0 I have had pleasant interactions from the beginning with ADP representatives. When we were initially getting it set up, the woman who essentially trained me was above and beyond my expectations for kindness, and knowledgeability. Since then, ADP has been there at 3am on a Thursday when I forgot to run payroll to help make sure my employees still get paid by Friday, they've provided compliance trainings and posters for my employees to make sure we're operating within state mandates and requirements, and they have allowed me to streamline my payroll processes and make them more efficient with the convince of generating specific and recurring reports. There are still many features I haven't integrated into my business' daily uses but I am excited to continue introducing them and making things even more efficient with ADP. Pros I love the convenience of access for myself and my employees. The way they can make their paystubs and W-2's electronic, while also viewing their weekly payroll information all from their phone is a game changer. The ability to have my weekly payroll summary reports automatically download has also streamlined our bookkeeping process as well! Furthermore, I have found myself calling customer support when I've either made a payroll mistake on my end or am seeing something I don't understand and their comprehensive availability hours have been so helpful. Cons The fees to run payroll are definitely more expensive than the previous service provider we used, however the benefits are substantially more. It is definitely a cost we have to budget for now, but I would say it's well worth it for the benefits we receive and the information/assistance we have available to us at all times. Review Source IJ Inna J. Office Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Reliable Payroll with Great Support" January 27, 2026 5.0 Overall, my experience with RUN Powered by ADP® has been positive. It has made payroll more efficient, reduced manual work and compliance risk, and saved administrative time. The platform is reliable and easy to use, and the customer support is excellent, which makes it a strong solution for small businesses. Pros What I liked most about RUN Powered by ADP® is its reliability and ease of use. Payroll is guided step by step, taxes are handled automatically, and the customer support is phenomenal. It saves time, reduces errors, and gives peace of mind, especially for a small business without a dedicated payroll or HR team. Cons Some features and resources can be difficult to find, especially for users without full HR permissions, and certain tools (like handbook customization or compliance-related content) could be clearer and easier to understand. More guidance and flexibility in these areas would improve the overall experience. Review Source Sam D. Co-Owner -- Director of Operations Construction Used the software for: 1-2 years ### "Great service. No complaints. " June 29, 2026 5.0 Pros I loved how easy it is to use RUN Powered by ADP whenever I do payroll. I use it in a browser when on my computer, and also the iOS app on my phone. The few times I've had questions, they are quick to answer and provide all of the info I need. I log in using an admin email and have given each of my employees access through their own so they can get their payroll info and forms. Cons I don't have any issues with RUN Powered by ADP. Its usage is great. The only thing that could be improved is the pricing. While it isn't the most expensive option, there are a few others out there that are cheaper. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.