--- title: "RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RUN Powered by ADP the right Payroll solution for you? Explore 1578 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185859/RUN/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RUN Powered by ADP 4.6 (1578) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of RUN Powered by ADP Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews DR Deidre R ownerHospital & Health Care, Self-employedUsed the software for: Less than 6 months. “ADP helps the company get all the bud and issues out the system and helps manages the employees and the owners with great process, the performance and speed helps you get the job done. when you reach out to the customer service they contact you instantly and call you right back.“ September 8, 2026 Derek Z OwnerManagement Consulting, Self-employedUsed the software for: Less than 6 months. “For a platform backed by an HR giant, its built-in reporting features can feel surprisingly restrictive. While it handles basic payroll summaries perfectly fine, users frequently complain that customizing reports or trying to cross-reference specific data points is clunky. If your business requires highly specific, tailored analytics or non-standard reporting templates, RUN often feels like a rigid box that you can't easily tweak“ July 3, 2026 DM Dina M AccountantTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months. “RUN Powered by ADP has been the right choice for our multi-state operation. Since switching from QuickBooks Payroll, it's given us reliable payroll and tax compliance across Texas, Alabama, Mississippi, and Florida without me having to manually track each state's requirements — that alone has made the switch worth it.“ September 14, 2026 DT Deborah T ControllerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It cannot handle multiple local jurisdictions so it's not compatible for a small construction business that has multiple job sites, employees living in one state and working in multiple states. “ February 7, 2026 SM Steve M OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I've been thankful for how it reminds me of the dates for each payroll, keeps my employee's information for me in one place, allows me to send our handbook to sign for each new employee, and how easy it was to create the handbook.“ August 5, 2026 bt brianna t ConsultantHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “It is a clunky system--the payroll side doesn't communicate with the time management side, making it difficult to perform multiple functions from one interface.“ July 2, 2026 Bs Brittenie s AdminRetail, 11 - 50 employeesUsed the software for: More than 2 years. “With just a few quick taps on my phone, I can instantly view my weekly pay stubs, download yearly tax documents, and monitor my retirement savings.“ July 30, 2026 SC Syerra C Safety ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “One downside of RUN Powered by ADP is that some features can feel limited unless you upgrade to higher-tier plans, and certain add-ons increase the overall cost quickly.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 1578 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikki H. General Manager Food & Beverages Used the software for: 2+ years ### "ADP Review for Small Business Payroll Solution" September 17, 2026 4.0 I think RUN Powered by ADP is worth what I’m paying overall. It makes payroll easier and saves me time, which is important when running a business. I like having payroll and tax-related tasks in one place. The pricing can be a little high, especially with additional fees for certain features, but the convenience and peace of mind make it worthwhile. Pros What I like best about RUN Powered by ADP is how easy and convenient it makes managing payroll and HR tasks. I appreciate having everything in one place, especially payroll processing, tax filing, employee information, and reporting. The platform saves me time and gives me peace of mind knowing that important payroll and compliance requirements are being handled accurately. I also like that it is user-friendly and accessible when I need it. Cons One thing I dislike about RUN Powered by ADP is that it can get expensive, especially when you add on extra features. Some things are also not as easy to navigate as I would like, and getting help with certain issues can take longer than expected. Review Source Response from ADP September 23, 2026 We're glad RUN Powered by ADP helps you save time and provides peace of mind by bringing payroll, tax filing, employee information, and reporting together in one place. It's great to hear the platform's ease of use and reliability are making a difference for your small business. We also appreciate your feedback on navigation, support, and pricing. Insights like yours help us continue enhancing the experience. Thank you for sharing your perspective! - Karena McKenzie, Client Advocacy Manager, ADP TG Tammy G. Insurance Agent Insurance Used the software for: 2+ years ### "Its easy and user friendly, recommend" August 19, 2026 5.0 Pretty good over all. I like that I can handle payroll form anywhere and that I have support from ADP when I needed it. Pros I like that my staff has access to the app and can manage their payroll info on their own. That way I have more time to handle the other operations of the business and my team feels that they have some control and can confirm their status on certain things themselves. Cons It can get a little glitchy, especially when they have to make corrections. It doesn't happen as much now Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) They were messing up my taxes and the payroll entry deadline was not as flexible Review Source CM Crystal M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works but could be smoother" August 26, 2026 3.0 I have not been very happy with my RUN experience but am able to work around the difficulties and enter my payroll as needed. It could be much smoother though. Pros Ability to create report packages that run automatically after payroll for easy access rather than having to run each report individually. Cons Inability to sort employees without sorting by department. This makes mistakes more prevalent because the employees are not in alphabetical order as they are in the time and attendance. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The cost of ADP was significantly less than the cost of Paychex Review Source JS Jordan S. Business Manager Mental Health Care Used the software for: 2+ years ### "RUN Powered by ADP is great and small adjustments could make it even better" August 12, 2026 4.0 I would say the experience has been very positive. The product always seems to work as intended. I do think there is probably a lot that I don't know or understand because I haven't been taught how things are intended to work, I'm just learning myself as I go. I also think the onboarding, off boarding, and invoices are not clear. That can be frustrating, though the chat support always helps when I asks questions. Pros The chat support is quick and helps trouble shoot / teach me things in real time. There are a lot of reports to help manage the business and review important financial information related to payroll. Cons I wish there was more how-to guides that taught you what you should know. Sometimes it feels like if I don't know what to ask, I don't know what I'm missing. In other words, a "let me teach you how to use this and all the things you should know" would be really helpful. The taxes document portal can be frustrating as I don't find that I get clear resolution without looking for it and keeping up with it myself. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing RUN Powered by ADP Pricing was better given the wider range of features we got. Review Source RN RYOTA N. HR Food & Beverages Used the software for: Less than 6 months ### "Easy to Use with Responsive Support" September 24, 2026 4.0 Overall, my experience with RUN Powered by ADP has been positive so far. The system itself is easy to use, and the support response has generally been quick. We did experience some challenges during the transition from our previous payroll provider, particularly with the initial employee and tax setup. It took additional communication and review to resolve those issues, but at this point, the major concerns have been addressed. I hope the system continues to work smoothly as we become more familiar with it. Pros The system is user-friendly and easy to navigate. So far, the Help Center and support team have also been very responsive, which has been helpful whenever I have questions or need assistance. Cons The transition from our previous payroll system could have been smoother. There were some issues during the initial setup, including missing or incorrect tax settings, which required additional review and communication on our side. However, after spending time working with the ADP team, these issues were eventually resolved. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP Because we placed importance on ADP's brand strength and reliability. Review Source DC Derek C. Owner Construction Used the software for: Less than 6 months ### "Great HR and Payroll Resource for a Growing Business" September 8, 2026 4.0 Overall, my experience with RUN Powered by ADP has been very positive. It has made hiring, onboarding, payroll, and HR administration much easier for a new business. There have been a few minor billing and communication issues, but customer service has been excellent about resolving them quickly. Pros RUN Powered by ADP has been a great HR resource for our business. The onboarding and hiring process is very easy, especially with the electronic invitations and document submissions. Customer support has also been very responsive and helpful whenever I’ve had questions or issues. Cons I would have appreciated more explanation upfront about how payroll taxes, fees, and other charges are withdrawn from the bank account. For example, one of our processing fees was charged about two weeks after payroll, which was confusing at first. We’ve also had a few billing issues, but once I brought them to ADP’s attention, they were corrected immediately. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Pricing and ease of integration were the main reasons Review Source Response from ADP September 9, 2026 We’re glad RUN Powered by ADP has helped simplify hiring, onboarding, and payroll for your growing small business. We also appreciate your feedback about billing and payroll charge visibility. Thanks for sharing your experience, and we’re happy our support team was able to help when needed! - Karena McKenzie, Client Advocacy Manager, ADP HG Hollis G. Owner Child Day Care Services Used the software for: Less than 6 months ### "Great Payroll Company " October 5, 2026 5.0 Best payroll company I’ve encountered. My questions are answered in a timely manner, and they also follow up with me making sure we are pleased. Love the fact that I’m treated like a customer and get special attention and care when working through issues. Software is easy to use and manage. Pros I enjoy the fact that I can speak to a live person, and it not be a call center and I no longer have to hear background noise of other people’s issues etc. I like that it is client based and they resolve every issue I may encounter in a timely fashion. Cons There is nothing to say here as we are very well pleased with ADP. They have succeeded in meeting all of our expectations as a payroll company. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[Gusto](https://www.capterra.com/p/194047/Gusto/) Tired of dealing with folks who were in a call center and I could barely hear them, and also they were foreign and language barriers as well. Review Source Response from ADP October 9, 2026 We're delighted to hear the ADP support team has consistently provided the personalized, responsive service your small business was looking for. It's especially rewarding to know RUN Powered by ADP is easy to use and that issues are resolved quickly when questions arise. Thank you for your kind words and for trusting ADP with your payroll needs. We look forward to continuing to support your success! MLC Mary Lou C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Run is a great product" August 27, 2026 5.0 Overall so pleased - I did payroll on Quickbooks for years but this is so much better. Better reports, better communication with my accounting team. Pros So easy to submit payroll! No worries about taxes and reports. Makes being an owner of a small office so much easier. Cons Nothing - very easy and self explanatory. The program really almost runs itself. All I have to do is update the hours worked each week for each employee. Review Source MK Mikaela K. Speech-Language Pathologist Hospital & Health Care Used the software for: 1-2 years ### "Small Speech Therapy Business" August 25, 2026 4.0 It has been very easy - Its nice to not have to worry about various elements with running a business and ADP provides support wth. Pros I like how supportive ADP has been for someone running a new business for the first time, especially with the ease of hiring and reporting in taxes to IRS. Cons The cost is a bit high for a business as small as I am, and the frequent password changes are hard to manage. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP I felt I needed a lot of support learning how to run payroll and my business Review Source MB MICHELLE B. Staff Accountant Accounting Used the software for: Less than 6 months ### "Easy to use" September 30, 2026 5.0 Overall, I'm satisfied with ADP run. My company just started using it about a month ago and I process payroll for multiple clients. Pros The site is simple to navigate and working with multiple clients is easy. Each client's name is listed and you just have to click on the name to start working with them. Cons I think the site logs me out to quickly when I'm inactive. It only give you about 4 or 5 minutes before it asks if you're still there and then it will kick you out. Review Source ED Eri D. Founder Accounting Used the software for: 2+ years ### "ADP RUN: The Go to Payroll Platform for SMBs " June 1, 2026 5.0 Overall Run Powered by ADP is the perfect solution for offering an easy to use payroll platform for my clients. It covers all of their compliance needs and is able to handle the variety of payroll needs that may arise from their industry. Pros When it comes to payroll providers there are many options to choose from in the space. As a CAS firm, ADP Run is the perfect solution for our small business clients. Run is an easy to use solution for onboarding employees and running their payroll. ADPs team is also a big help when it comes to onboarding or small business clients. Cons Overall there are not too many issues with RUN. I would say there is room for them to advance the technical side of their product like some of their competitors have. The QBO integration could have a few more features and be a bit more robust than it's current iteration. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP Tough decision between the two as Gusto has a slightly better interface in some ways, however, RUN simply offers more in terms of compliance and customization for specific client needs. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Customer service was the biggest motivator. Especially as a firm owner, having a dedicated line to resolving issues as they may arise is big help. Review Source JS Jared S. Owner VP Construction Used the software for: Less than 6 months ### "All around the BEST" April 23, 2026 5.0 Working with ADP has been a genuinely smooth and positive experience from start to finish. From the initial setup, their implementation team walked us through every step, making what could have been a complicated transition feel organized and manageable. One standout moment was during our first payroll run. Everything processed accurately and on time, and the system made it easy to review details before submitting. When we had a few questions about tax setup and employee classifications, customer support responded quickly and explained everything in a way that actually made sense, which saved us a lot of stress. Over time, the platform proved to be reliable and easy to navigate. Employees were able to access their pay stubs and tax documents without confusion, and administrative tasks that used to take hours became much faster. Reports were especially helpful—they gave clear insights without needing to dig through complicated menus. Overall, the experience has been consistent, efficient, and dependable. ADP has made payroll and HR processes feel far less overwhelming, allowing us to focus more on running the business instead of managing paperwork. Pros If you’re looking for a well-rounded payroll and HR solution, ADP consistently delivers strong performance across the areas that matter most. Value for Money: ADP offers a solid return on investment. While it may not be the cheapest option on the market, the breadth of features—payroll, HR tools, compliance support—makes it worth the cost for businesses that want reliability and scalability. Customer Support: Customer support is one of ADP’s standout strengths. Their representatives are generally knowledgeable and responsive, helping resolve issues efficiently and providing guidance when navigating more complex payroll or HR situations. Ease of Use: The platform is user-friendly, especially once you’re familiar with it. Tasks like running payroll, managing employee data, and accessing reports are streamlined, saving time for both administrators and employees. Bugs and Issues: Like any software, ADP isn’t completely free of occasional glitches, but major issues are relatively rare. When they do arise, support is typically quick to address them, minimizing disruption. Process Implementation: Implementation is structured and thorough. ADP provides onboarding assistance to help businesses transition smoothly, though the process can take some time depending on the size and complexity of the organization. User Interface: The interface is clean and professional. While not overly flashy, it’s functional and organized, making it easy to find key features and complete tasks without unnecessary confusion. Overall: ADP is a dependable choice for businesses that want a comprehensive payroll and HR solution backed by strong support and proven systems. Cons Process Implementation: Implementation can be lengthy and complex, especially for smaller companies. The setup process may require multiple steps, coordination with support teams, and time to properly configure payroll, taxes, and employee data. User Interface: The interface, while functional, can feel outdated and somewhat cluttered. Some areas—like reporting—are often described as clunky or difficult to navigate efficiently. Overall: ADP is powerful, but that power comes with trade-offs—higher costs, a steeper learning curve, and occasional support or usability frustrations. It tends to be better suited for mid-sized to large businesses rather than very small teams. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Couldn’t figure it out, and adp was more helpful Review Source DR Danielle R. Owner Hospitality Used the software for: 1-2 years ### "Reliable Payroll Solution for Small Businesses" March 12, 2026 5.0 Overall, RUN Powered by ADP has been a dependable payroll platform that helps streamline payroll processing and keep employee records organized. It offers useful tools for small businesses and provides a straightforward way to manage payroll and reporting in one system. Pros RUN Powered by ADP offers a strong overall payroll solution with good value for the services provided. The platform is easy to use once you become familiar with it, and the interface makes running payroll, managing employees, and accessing reports straightforward. The employee management tools keep payroll records organized, and the implementation process helps guide businesses through the setup step by step. Customer support has generally been helpful when questions arise, and the account login and access system keeps information secure. Overall, the platform runs reliably with minimal bugs or issues and provides a dependable way to manage payroll for a small business. Cons At this time, I do not have any significant cons to report. The platform has met our needs for payroll processing and employee management, and overall it has been a reliable tool for our business. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) We decided to switch from Toast Payroll to RUN Powered by ADP in order to have a more dedicated payroll platform with robust reporting, employee management tools, and streamlined tax filing support. ADP’s payroll system offers a more comprehensive payroll-focused solution that better fits our needs as our business continues to grow. The platform provides a reliable way to manage payroll, maintain organized records, and ensure compliance, which were important factors in our decision to make the change. Review Source RW Russell W. President Construction Used the software for: 2+ years ### "Value Based Professional Platform" March 11, 2026 5.0 Functions well with guidance from support to help implement report processes. Used with our administration can be a very powerful tool to address HR and payroll issues when changes are unavoidable. Pros Ease of use for any size company or number of employees. User friendly tabs with pertinent categories to keep one focused on necessary tasks. Cons Frequent necessary password changes came about at inconvenient times. Although necessary seemed forced when could be optional. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Familiarity of ADP Resource and already experienced the Paychex platform. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Cost implications and facets of Resource not used. Review Source MB Margie B. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP has been exactly what I needed!" February 18, 2026 5.0 My overall experience with ADP has been positive. The platform is user-friendly and makes payroll processing efficient and organized. I appreciate the automated tax calculations and filings, which help ensure compliance and reduce the risk of errors. The reporting features are clear and detailed, making it easy to track payroll expenses and employee information. Customer support has also been responsive when assistance is needed. Overall, RUN Powered by ADP has been a reliable payroll solution for managing business operations effectively. Pros We have had a very positive experience using ADP for our business operations. The platform is extremely user-friendly, well-organized, and easy to navigate, even for those who may not be highly technical. From the initial setup to ongoing use, the system has been straightforward and efficient. One of the biggest benefits of ADP is how many administrative tasks they handle on our behalf. Payroll processing is smooth and reliable, tax calculations and filings are managed accurately, and compliance requirements are addressed without us having to constantly monitor every regulation change. This has significantly reduced the amount of time and stress associated with managing payroll and HR responsibilities internally. The reporting features are also helpful, providing clear records and documentation when needed for accounting, audits, or internal review. Having everything centralized in one system has improved our overall organization and workflow. Overall, ADP has streamlined our back-office operations and allowed us to focus more on growing and managing our business rather than getting caught up in administrative tasks. It has been a dependable and valuable solution for our company. Cons While the organization contracts certain services through external entities, the coordination and communication surrounding these arrangements can be challenging. At times, the process lacks clarity, making it difficult to fully understand the steps involved or determine the appropriate point of contact. Additionally, reaching the correct representative for specific inquiries can be time-consuming, which may delay resolution. Improved transparency and streamlined communication would significantly enhance the overall experience. Reason for choosing RUN Powered by ADP customer services and pricing. The set up was hands on Review Source DW Donna W. Human Resource Specialist Insurance Used the software for: 6-12 months ### "Good Platform" February 9, 2026 4.0 good platform the reports functions are stupendous! I use that particular feature quite a bit. I would love to expand the platform to other areas in the future as budgets allow. Pros I like the ease of use and the virtual assistant for easy questions. Customer support is very accommodating. I love the tracking for PTO and sick time. Cons We pay on a live week schedule and our days are only 7.5 hours so I wish we could get to where we can change things in real time. would love a real time option at some point or a way to cross over so that mistakes could be dealt with in real time without my employees losing a pay week. It may be possible if we do an extra pay run outside of the usual schedule, but I am unsure of pricing for such an endeavor. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[GMS Accounting and Financial Management Reporting System](https://www.capterra.com/p/114413/GMS-Accounting-Software/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing RUN Powered by ADP We have had ADP for quite some time, and the price was right with the possibility of expanding services in the future. Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "A Worthwhile Investment That Makes Payroll and Time Tracking Effortless" December 9, 2025 5.0 ADP RUN is worth every penny for the time it saves me alone. The ability to handle Time Tracking and Attendance alongside payroll in one system makes my life so much easier. The strong Customer Support gives me confidence that I am never alone if a problem arises. It strikes a perfect balance between being powerful enough to handle complex needs and simple enough to use every day without frustration. It is a solid value for any business owner who wants to focus on growth rather than paperwork. Pros The biggest selling point for me is the Ease of Use. The platform is incredibly intuitive, meaning I can run payroll in just a few clicks without needing a degree in accounting. The Time Tracking and Attendance integration is seamless. My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional. They are knowledgeable and patient, walking me through issues until they are completely resolved. Cons While I believe it offers great value, the cost can creep up if you have a lot of employees, so you have to really evaluate the Value for Money for your specific size. It is definitely not the cheapest option on the market, but you pay for the peace of mind. Occasionally, the time tracking sync can have a slight delay if the internet connection is spotty on the employee side, but it is rare. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing RUN Powered by ADP Overall pricing has been a huge factor and it was crucial to keep costs down. Review Source LG Lizza G. Owner Chemicals Used the software for: Less than 6 months ### "A Smooth and Helpful Transition to ADP" October 6, 2026 5.0 Our overall experience with ADP has been excellent. From the beginning, their team has been responsive, knowledgeable, and willing to take the time to answer our questions and make sure everything is set up correctly for our company. The transition to ADP has been much smoother than we expected, and we have been impressed with how many resources are available beyond payroll. The onboarding tools, customizable employee handbook, HR resources, and prebuilt options have helped us streamline several of our processes. Most importantly, we feel supported and confident that we have the tools we need as our company continues to grow. Pros We have had a great experience with ADP so far! Their team has been extremely helpful throughout the entire setup process and has taken the time to answer our questions and make sure everything is set up correctly for our company. They have gone beyond just helping us transition our payroll. They have also walked me through setting up our employee handbook and onboarding process through ADP RUN, which has been a huge help. There are so many prebuilt options available, but I also love that we can customize each section to fit the specific needs of our company. The support we have received has made the transition much easier than I expected. It’s been great having payroll, HR resources, onboarding, and our employee handbook all available in one place. We really appreciate the guidance and customer service we’ve received from the ADP team! Cons Honestly, we haven’t experienced anything that I would consider a major negative with ADP so far. If I had to choose something, it would simply be that there are so many features and options available that it can take a little time to learn where everything is and how to best utilize all of the tools. However, their support team has been extremely helpful anytime I have had a question. They have walked me through the different features and helped us customize the system to fit our company’s needs, so even the learning curve has been a very positive experience overall. Review Source JH Juana H. HR COORDINATOR Warehousing Used the software for: 1-2 years ### "EXCELLENT PAYROLL SOLUTION" April 13, 2026 5.0 Overall, my experience with RUN Powered by ADP has been very positive. It streamlines payroll and HR processes, improves efficiency, and provides dependable support when needed. Pros RUN Powered by ADP is efficient, user-friendly, and reliable. It simplifies payroll processing, tax filings, and employee management, making HR tasks faster and more accurate. Cons The system can occasionally be slow, and some features are not as intuitive as expected. Reporting options could be more customizable for better data analysis and tracking. Review Source FO Fernanda O. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Streamlined Payroll Management That Delivers Real Value for Our Business" March 9, 2026 5.0 Overall, RUN by ADP has proven to be a reliable, feature-rich payroll solution that grows with our business. From smooth account login to robust employee management tools, it covers everything we need under one roof. Customer support has been a genuine highlight: knowledgeable, friendly, and quick to help. For any small to mid-sized business like ours looking for a trustworthy payroll platform that offers strong value without sacrificing ease of use, RUN by ADP is absolutely worth it. We wouldn’t hesitate to recommend it.​​​​​​​​​​​​​​​​ Pros RUN by ADP has been a game-changer for our business. The platform is incredibly intuitive, even as a team member with no prior payroll experience I was able to navigate it confidently from day one. Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time. The value for money is excellent considering the breadth of features offered, and the automated compliance updates give us real peace of mind. Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks. Cons The only minor friction we’ve experienced is with the initial process implementation phase, setting up payroll took a bit of time as we experienced delays from the DOR, though nothing that disrupted operations. To ADP’s credit, their customer support team was consistently responsive and walked us through every issue patiently and thoroughly, so no problem went unattended or unresolved. Review Source BS Brittenie S. Admin Retail Used the software for: 2+ years ### "Dont hesitiate DO IT!" July 30, 2026 5.0 I absolutely love using this system it makes everything so quick and simple. I literally used to drive around writing checks all day, and this system has taken so much weight off my shoulders! I wish our company started using it sooner! Pros I truly love using the ADP mobile app because it completely simplifies my professional life by putting all essential workplace information into one secure, accessible place. With just a few quick taps on my phone, I can instantly view my weekly pay stubs, download yearly tax documents, and monitor my retirement savings. Clocking in for a shift is incredibly fast, and submitting time-off requests takes only seconds. The clean, modern layout makes daily navigation totally stress-free. Having immediate access to my work schedule and company benefits gives me true peace of mind while saving valuable time during every busy workday. Cons The ADP mobile app is incredibly dependable, ensuring my important workplace information is always safely protected behind top-tier security features like biometric login. I appreciate how thoroughly detailed the menus are, providing a comprehensive view of my benefits, retirement plans, and tax histories all in one centralized hub. The app's helpful notification system always keeps me completely up-to-date whenever a new pay stub is available or a time-off request is approved. It functions as a complete, robust human resources platform on the go, successfully minimizing my need to ever use a desktop computer for standard workday tasks. Review Source ER Emily R. Manager Restaurants Used the software for: 6-12 months ### "ADP-Comprehensive Quality, Assistance, & Efficiency" February 10, 2026 4.0 I have had pleasant interactions from the beginning with ADP representatives. When we were initially getting it set up, the woman who essentially trained me was above and beyond my expectations for kindness, and knowledgeability. Since then, ADP has been there at 3am on a Thursday when I forgot to run payroll to help make sure my employees still get paid by Friday, they've provided compliance trainings and posters for my employees to make sure we're operating within state mandates and requirements, and they have allowed me to streamline my payroll processes and make them more efficient with the convince of generating specific and recurring reports. There are still many features I haven't integrated into my business' daily uses but I am excited to continue introducing them and making things even more efficient with ADP. Pros I love the convenience of access for myself and my employees. The way they can make their paystubs and W-2's electronic, while also viewing their weekly payroll information all from their phone is a game changer. The ability to have my weekly payroll summary reports automatically download has also streamlined our bookkeeping process as well! Furthermore, I have found myself calling customer support when I've either made a payroll mistake on my end or am seeing something I don't understand and their comprehensive availability hours have been so helpful. Cons The fees to run payroll are definitely more expensive than the previous service provider we used, however the benefits are substantially more. It is definitely a cost we have to budget for now, but I would say it's well worth it for the benefits we receive and the information/assistance we have available to us at all times. Review Source Hritik M. Office Admin Commercial Real Estate Used the software for: 1-2 years ### "Dependable Payroll Solution for Growing Teams" August 13, 2026 5.0 Overall, RUN Powered by ADP provides a dependable, robust payroll solution that covers all fundamental HR and payroll needs. It significantly reduces manual overhead and provides confidence in tax compliance, making it a solid choice for growing teams. Pros ADP is user-friendly and streamlines small business payroll processing. The intuitive interface makes running payroll, managing direct deposits, and automated tax filing very straightforward. The built-in compliance tools and reporting features save a significant amount of administrative time each pay period. Cons The pricing structure can be on the higher side compared to simpler payroll platforms, especially as you add additional HR features or modules. Additionally, reaching dedicated customer support to resolve specialized payroll or tax questions can occasionally take longer than preferred. Review Source JD Janice D. HR Manager Financial Services Used the software for: 2+ years ### "Run Makes Doing Payroll Seamless and Easy!" October 7, 2026 4.0 My overall experience with Run is excellent. Run makes doing payroll very seamless and easy. I highly recommend it! Pros The value for money, ease of use. Run Powered by ADP makes doing payroll very easy. I also find HR Advisor very helpful when I have HR questions. Cons Customer service can sometimes be hard to get ahold of. I've had to wait a while for a live person at times. Review Source Response from ADP October 9, 2026 We're glad to hear RUN Powered by ADP makes payroll seamless and easy, and that tools like HR Advisor help you confidently navigate HR questions. We also appreciate your feedback about reaching live support. Insights like yours help us continue improving the experience. Thank you for your recommendation and for choosing ADP! Sam D. Co-Owner -- Director of Operations Construction Used the software for: 1-2 years ### "Great service. No complaints. " June 29, 2026 5.0 Pros I loved how easy it is to use RUN Powered by ADP whenever I do payroll. I use it in a browser when on my computer, and also the iOS app on my phone. The few times I've had questions, they are quick to answer and provide all of the info I need. I log in using an admin email and have given each of my employees access through their own so they can get their payroll info and forms. Cons I don't have any issues with RUN Powered by ADP. Its usage is great. The only thing that could be improved is the pricing. While it isn't the most expensive option, there are a few others out there that are cheaper. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.