# RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RUN Powered by ADP the right Payroll solution for you? Explore 1419 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185859/RUN/reviews --- RUN Powered by ADP 4.6 (1419) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Reviews of RUN Powered by ADP Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional.“ December 9, 2025 DT Deborah T ControllerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “It cannot handle multiple local jurisdictions so it's not compatible for a small construction business that has multiple job sites, employees living in one state and working in multiple states. “ February 7, 2026 KO Kelvin O Chief Operating OfficerSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps automate payroll, handle tax filings, and keep employee records organized, which reduces a lot of administrative work. While there are a few areas where the interface could be smoother, the reliability and support make it a dependable platform for managing payroll.“ March 16, 2026 JM Jeannine M Accountant and Human ResourcesFood Production, 11 - 50 employeesUsed the software for: More than 2 years. “My particular system has a search engine that ADP does not prefer which causes me to refresh my page in order to print out the information I seek.“ February 23, 2026 MM Maria M Human Resources ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, RUN Powered by ADP is a solid, dependable payroll solution that balances usability, compliance, and support, making it a strong option for organizations seeking a trusted payroll platform without unnecessary complexity.“ February 5, 2026 JM Jenny M Business ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that I can't enter payroll earlier in the week and specify what day I would like the paychecks delivered. Whenever I enter and approve payroll, checks deliver the next day.“ December 17, 2025 FO Fernanda O Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time.“ March 9, 2026 RS Ronnii S Managing PrincipalExecutive Office, Self-employedUsed the software for: Less than 6 months. “My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step.“ February 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1419 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaston E. General Manager and Owner Consumer Services Used the software for: 2+ years ### "Highly recommend for compliance and ease of use" March 20, 2026 5.0 Highly recommend ADP. I've gotten my brother's company using them and have referred them to others in my city and community as well. It seems like many employees have worked for companies that use them at this point as well, so there's a lot of familiarity with how to navigate their systems. And all of that scale hasn't translated into a major increase in price which we really appreciate as a small business. Pros The ability to run scheduling, with time tracking, for my team that I can automatically pull into payroll. The primary reason we switched over to RUN by ADP was for compliance purposes. When payroll runs being able to easily track sick time, vacation time, worker's comp, and retirement with a few clicks has saved our company hours of work each week at a great price. Cons There are a few systems and communication pieces that our employees receive that sound a bit more corporate than our companies typical communication that I wish I could edit. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Compliance changes in California required additional services and ADP's RUN were significantly cheaper than Quickbooks. Review Source LH Linda H. Owner and Director Recreational Facilities and Services Used the software for: 1-2 years ### "ADP for the smallest of businesses!" April 25, 2026 5.0 My overall experience with ADP has been outstanding and when I work with them on issues or have questions, they are right there for me. I never feel I am alone in my payroll because I have ADP and their team of professionals. Pros I am a very small business, but ADP treats me just as if I was a big business. The customer support is outstanding and learning the payroll system was so much easier than the other system I had been using. The value in my time saved has been incredible. Cons Nothing. I couldn't ask for a better and more efficient system. Also, if I make a mistake ADP is right there for me. They help me understand the details, fix it, and tell me to have a great day after we have worked together. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) They were too expensive and were not as helpful as ADP. I also wanted everything with Bank of America. Review Source VR Verified Reviewer Director of IT Food Production Used the software for: 6-12 months ### "Simple to use but couldn't trust with Local tax filings" April 17, 2026 2.0 We ended up leaving Run to go with another Payroll/HR vendor due to the extreme problems with local taxes being paid in the right amounts and to the right entities. They did it correctly the first quarter, then never got it right until after we had switched vendors. Pros Setting up our Run was very straight forward and simple to use. It was easy to run payroll and manage data. Cons While the normal transactions and interactions inside of Run were very good. The consistency of paying local taxes was a struggle. Review Source RW Russell W. President Construction Used the software for: 2+ years ### "Value Based Professional Platform" March 11, 2026 5.0 Functions well with guidance from support to help implement report processes. Used with our administration can be a very powerful tool to address HR and payroll issues when changes are unavoidable. Pros Ease of use for any size company or number of employees. User friendly tabs with pertinent categories to keep one focused on necessary tasks. Cons Frequent necessary password changes came about at inconvenient times. Although necessary seemed forced when could be optional. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Familiarity of ADP Resource and already experienced the Paychex platform. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Cost implications and facets of Resource not used. Review Source MF Michael F. Owner Construction Used the software for: Less than 6 months ### "My life got a little easier!" May 31, 2026 5.0 Amazing! Not having to worry about if I'm paying the right amount and to where is top tier for me. They make this part mindless. Pros Run by ADP makes my job a easier when it comes to dealing with payroll for one, and many other services. Just started a small construction company, and not having to worry about what taxes go where and if i did anything wrong, is worth its weight in gold. The customer service i receive from \[sensitive content hidden\] l is amazing! This guy answers me promptly every time i need something. If he doesn't have the answer right away, i get it within an hour. When i make payroll i get a call from the implementation specialist next day to make sure everything went smoothly. The app is easy to use and makes this part of my job mindless, would recommend ADP to anyone. Cons Sometimes the app on the phone runs real slow and shows some different information than the computer app. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP Talked to \[sensitive content hidden\] of \[sensitive content hidden\], Inc. my old boss has used you guys for 30 years. Talked to him and he made my decision easy! Review Source KH Kathleen H. Attorney Law Practice Used the software for: 1-2 years ### "Easy to run payroll with RUN" May 21, 2026 5.0 Easy to run payroll. No response to questions posed in customer service chat about billing on billing platform. Pros Easy to use. Payroll was processed almost instantaneously. Paychecks could be distributed immediately. Cons Billing is on a separate platform. I can’t get and record the payroll processing invoice at the same time as I process payroll. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP was less expensive than Paychex which kept increasing its prices. Review Source AC Ari C. President Wholesale Used the software for: 2+ years ### "ADP RUN is worth the money" April 20, 2026 4.0 Good overall. Been using for 5+ years and when I have needed support they are very helpful. Easy of use for day to day functions is great. Pros Easy to use for the most part and good support if/when there are questions. A little on the pricey side, but a nice 'all in one' way to handle payroll saving time and headaches! Cons No real negatives for the program. Would love for it to cost less, but the time savings is worth it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) ADP overall does more than QB. At a cost, yet, but overall worth it. Review Source BM Bianca M. Executive Director of Finance and Operations Real Estate Used the software for: 1-2 years ### "Excellent product" April 29, 2026 5.0 It has been great. The amount of help you get from the customer support team is great. They follow up and make sure you don't have any issues with the platform. Pros It is easy to use and great value for the price. Implementation was easy and customer service is great. Cons There is nothing that I don't dislike about it. I've only had positive things to say about the product. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Pricing and the old platform did not have the timekeeping feature I needed. Review Source LL Lisa L. Director of Finance, Consultant Retail Used the software for: Less than 6 months ### "ADP PR SETUP-efficient, effective and thorough " May 18, 2026 5.0 Overall, ADP proved efficient, professional and reliable for our payroll setup. Follow ups were appreciated Pros I was grateful to both \[sensitive content hidden\] for jumping in so quickly and for being so thorough ( \[sensitive content hidden\] caught a potential problem). There was a lot of back and forth but both made it seamless. Cons Hmm. When running the first payroll I was not informed that the owner (company details) were necessary for the call. I was fortunate that the owner was available. Clearer requirements would have been helpful. Also, there were plenty of emails between ADP and SV. A different platform for communicating may be easier. Digging thru many emails trying to locate an item was difficult. It would be great to have everything for the setup in one place. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Years using other ADP products. Familiarity with ADP. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Company left former CPA handling payroll and accounting Review Source LF Lisa F. Consultant Recreational Facilities and Services Used the software for: 6-12 months ### "Easy to use - great price" April 25, 2026 5.0 Overall good experience. We are receiving a great product that is easy to use at a great price. The last issue I had was handled very well. Offshore support was not helpful. I had a difficult experience with a support person who was overseas. She did not understand the issue and didn't care to resolve. Pros We are receiving a great product that is easy to use at a great price. The last issue I had was handled very well. Cons Offshore support was not helpful. I had a difficult experience with a support person who was overseas. She did not understand the issue and didn't care to resolve. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Business owner was looking for a better price and better service Review Source MER Maria Erika R. Accountant Import and Export Used the software for: 2+ years ### "Delta's Review" March 13, 2026 5.0 ADP Program has been a value of money. Its easy to use. I have access to several important payroll reports and ADP also files the taxes in the name of the company. I don't need to worry. Pros When I got the program was easy to process implementation. Account log in may be for the managers and for the employees. Everyone can set up an account. I like employee management, its easy to use and I can see the reports and do the accounting very easy and it's accurate. ADP always update the tax tables. If I have to ask something, customer service is great, they answer and know the subjet. Cons Personally I don't have any bugs or issues with ADP Program. An issue may be the updates, but they always advice ahead of time that an update is coming. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Delta was using Run ADP, but I took a year off for Disability my boss canceled your services. When I came back, I told him me made a huge mistake and Delta got back to Run ADP thanks God and to me. QB is a mess on payroll. I don't recommend it. I do recommend you Run ADP. Review Source OR Omar R. Business Owner Farming Used the software for: 1-2 years ### "Business Owner" March 5, 2026 4.0 The product has perform well servicing my small business payroll need. I have not had any issues completing my payroll task. Overall, it is very well-rounded product. Pros The product is easy to use and implement when a small business decides to use it for their payroll needs. It provides plenty of features that meet all of our small business needs and it the ability to scale up as the business grows. The price seems reasonable although we are not fan of subscription-based services. The support is great and has always been able to resolve my issues or guide to any questions I might have. Cons I really do not have any negative issues about RUN. The product has performed as expected, if not even better. If I had to choose something, even though it might fell cliched, it would be the pricing. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing RUN Powered by ADP Better customer service. Ability to quickly get up and running. Review Source RS Ronnii S. Managing Principal Executive Office Used the software for: Less than 6 months ### "Growth-Focused, Support-Centered" February 13, 2026 5.0 Overall, my experience has exceeded my expectations. I was initially hesitant about making the switch, but I am genuinely glad I did. The onboarding process was smooth, the support was hands-on and responsive, and the platform has proven to be reliable and well-suited for a growing small business. When my ADP representative, \[sensitive content hidden\], reached out to reconnect and walk me through RUN Powered by ADP, the conversation immediately put me at ease. He took the time to thoroughly demonstrate the platform’s enhancements and the thoughtful updates ADP has made to better support small businesses. What began as a cautious transition quickly evolved into a meaningful operational upgrade. RUN Powered by ADP delivers the structure, functionality, and support I need with confidence. While my previous provider was adequate, the overall functionality, scalability, and personalized support ADP offers clearly distinguish it from competitors. Since making the switch, I have already recommended ADP to a colleague in my industry and fully expect to continue doing so. ADP is not just a leader in enterprise payroll solutions; it has proven itself equally strong and supportive for small and growing businesses. Pros What I appreciate most about RUN Powered by ADP is the level of dedicated support and the platform’s small-business-friendly upgrades. The transition felt intimidating at first, but having a knowledgeable point of contact made all the difference. My ADP representative, \[sensitive content hidden\], personally walked me through my first two payroll runs, ensuring accuracy and building my confidence with the system. I also value the platform’s flexibility. It offers automation capabilities while still allowing me to remain hands-on when I choose. The system is robust, reliable, and clearly built with scalability in mind, which is important as my business continues to grow. Cons Visually, the interface is more basic and corporate compared to my previous provider. My former payroll system had a brighter, more modern design that felt inviting and intuitive. ADP’s interface is clean and functional, but less visually engaging. Additionally, activating the automatic payroll feature requires involvement from another team rather than allowing the account holder to toggle it independently. My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) the overall functionality, scalability, and personalized support ADP offers clearly outweigh their competitors. ADP is the better value! Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "A Worthwhile Investment That Makes Payroll and Time Tracking Effortless" December 9, 2025 5.0 ADP RUN is worth every penny for the time it saves me alone. The ability to handle Time Tracking and Attendance alongside payroll in one system makes my life so much easier. The strong Customer Support gives me confidence that I am never alone if a problem arises. It strikes a perfect balance between being powerful enough to handle complex needs and simple enough to use every day without frustration. It is a solid value for any business owner who wants to focus on growth rather than paperwork. Pros The biggest selling point for me is the Ease of Use. The platform is incredibly intuitive, meaning I can run payroll in just a few clicks without needing a degree in accounting. The Time Tracking and Attendance integration is seamless. My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional. They are knowledgeable and patient, walking me through issues until they are completely resolved. Cons While I believe it offers great value, the cost can creep up if you have a lot of employees, so you have to really evaluate the Value for Money for your specific size. It is definitely not the cheapest option on the market, but you pay for the peace of mind. Occasionally, the time tracking sync can have a slight delay if the internet connection is spotty on the employee side, but it is rare. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing RUN Powered by ADP Overall pricing has been a huge factor and it was crucial to keep costs down. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: 1-2 years ### "Overall great experience with great people" December 16, 2025 5.0 Overall, I'm very happy with it. It's been easy to use and a lot of communication, which is important to me. Pros It's very easy to use as the employer and employee. I like that I have a lot of control over things and pretty easy communication with any help I need. Every customer service rep is very helpful. Most of all, I love my rep - \[sensitive content hidden\] Cons ZipRecruiter doesn't get a ton of applicants. The pay structure doesn't work for sales companies very well - I have to onboard people as salary or hourly, even though they're not paid that way. This shows up on their check stub, which can be an issue. I also get really frustrated with the message that pops up every time I enter pay asking if I meant to pay the person that amount. It takes extra time and messes up the flow of entering payroll. I find the 401k website difficult to navigate and manage. It feels outdated, I can't usually find what I need. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) They messed up my taxes, were difficult to get ahold of Review Source GH Gail H. Administrative Assistant Medical Practice Used the software for: 2+ years ### "Complete Payroll Services=Run Powered by ADP" January 27, 2026 5.0 Our overall experience has been A+. We believe it saves us hours and hours of time by generating payroll, educating us on new laws and trends, producing needed reports for tax purposes and other government programs that the cost is well worth it. Very good value for cost. Pros Run Powered by ADP's customer service is outstanding allowing me to call with questions 24/7. I always get a real person to help me. A chat feature is available but I prefer the former. The website is easy to use and navigate with needed tax report available on a monthly, quarterly and annual basis. ADP offers great webinars on current trends in law and business practices. One can watch live or later on a recorded copy of the webinar. Cons During very busy times, there can be a long wait to get to a customer service representative. Once the rep comes on-line, all questions are answered with patience in a clear and patient manner. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP ADP was the most impressive company we looked into in terms of service and the variety of reports and features offered. The sales rep who worked with us was extremely knowledgeable, personable and convinced us that ADP was the best company in which to employ. We have not regretted our decision for one minute. Review Source KD Kenneth D. COO Facilities Services Used the software for: 2+ years ### "Gets the job done right, the first time. " January 27, 2026 5.0 I've been with ADP for almost a decade and so far no major issues have arisen, and minor problems are resolved quickly. It was easy to set up and little tweaks and improvements keep making it better. Pros Run is easy to use and seldom has bugs or issues. ADP support is always there to help me if I get stuck or find an undocumented feature. While the price is high, I simply don't have the common issues my friends seem to experience using other systems for payroll. Cons While I'm not impressed with the cost, the adage time is money probably applies well. There are much cheaper options, but the positive reviews are just not there. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had just signed up and had a bunch of friends tell me it was a mistake, they hated it and had switched to RUN. Review Source DM David M. Owner Restaurants Used the software for: 2+ years ### "ADP helps me sleep at night, but is a little expensive. " March 30, 2026 4.0 pretty good. Manual data entry just because the integration between my POS (Square) and ADP is too expensive for my size of business. other than that, it works great. I also really appreciate the employee handbook service and keeping it up to date with the constant developments in California.. Pros ensuring that everything is correctly calculated in terms of witholding and official form submissions Cons It is significantly more expensive than other payroll solutions, but at least I feel like I'm getting value for that (mainly in the HR space with the Handbook) Alternatives considered [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing RUN Powered by ADP They didn't support the case where an employee was on visa and didn't need witholding on certain federal topics Review Source MH Michelle H. Office Manager Warehousing Used the software for: 2+ years ### "All your payroll needs in one spot" March 24, 2026 5.0 Generally I'm very happy with the platform and the performance. It provides all the tools I need to meet my payroll and HR needs. Pros Easy to navigate and use. The platform provides all the tools I need to manage payroll, policy, taxes, reporting new hires and employees. Cons It's not necessarily Run more ADP. I am constantly receiving solicitation emails form ADP to sign up for the various services they provide. For instance I get emails about my company participating in the ADP retirement plan, which we already do participate in. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) ADP offered a more complete Payroll/HR program. Review Source DP Dharmik P. Owner Hospitality Used the software for: 1-2 years ### "Reliable Payroll Made Simple with Room to Grow" April 12, 2026 5.0 I’ve had a great experience using RUN Powered by ADP for payroll and HR management. The platform is intuitive and makes it easy to handle payroll processing, tax filings, and employee management all in one place. What really stands out is how reliable and accurate everything is—it gives me peace of mind knowing payroll is handled correctly every time. Their customer support team has also been excellent. Whenever I’ve had questions, they’ve been responsive, knowledgeable, and genuinely helpful in resolving issues quickly. It’s clear they care about their customers and want to make the experience as smooth as possible. Overall, RUN Powered by ADP has saved me time, reduced stress, and helped streamline my business operations. I’d definitely recommend it to other small business owners looking for a dependable payroll solution. Pros What stands out most about RUN Powered by ADP is how much time and stress it takes off your plate. The biggest advantage is its simplicity paired with reliability—you can run payroll quickly without worrying about calculations or tax compliance, which are handled automatically. Another highlight is the all-in-one functionality. Instead of juggling multiple tools, you get payroll, tax filing, employee management, and basic HR support in one place. That convenience makes a big difference, especially for small business owners. And honestly, the customer support is a major plus. When something comes up, it’s easy to get help from someone who actually knows what they’re doing and can walk you through it without wasting time. Overall, it’s the combination of ease of use, accuracy, and support that makes it so valuable. Cons One downside of RUN Powered by ADP is that, while it’s great for core payroll tasks, some of the advanced features can feel limited or locked behind higher-tier pricing. As your business grows, you may find yourself needing tools or reports that require an upgrade. Another common frustration is that the interface, while simple, can feel a bit dated in certain areas. It gets the job done, but it’s not always as modern or customizable as some newer platforms. There can also be occasional delays when navigating more detailed reports or settings, especially if you’re trying to dig into specific payroll data. Lastly, while customer support is generally helpful, wait times can sometimes be longer during peak periods, which can be inconvenient if you need immediate assistance. Overall, none of these are dealbreakers, but they’re areas where the platform could improve. Review Source AO Angela O. Owner, Hearing Instrument Specialist Medical Devices Used the software for: Less than 6 months ### "Reliable payroll with strong support" May 4, 2026 5.0 My overall experience with RUN Powered by ADP has been smooth and positive. Getting started felt a little overwhelming at first, but my rep, \[sensitive content hidden\], made a big difference. She walked me through the setup, stayed responsive, and followed up to make sure everything was working the way it should. That level of support helped me get up and running quickly. Once I got familiar with the platform, running payroll became simple and efficient. The system feels reliable, and I feel confident that everything is being handled correctly. Overall, it has taken a lot of stress off my plate as a business owner, and I feel supported every step of the way. Pros The support stood out right away. My rep, \[sensitive content hidden\], stayed involved through setup and made sure I understood each step. The platform is clean and straightforward once you get into it. Running payroll feels organized and efficient, not overwhelming. I also like the reliability. Payroll processes smoothly, and I feel confident everything is being handled correctly. Overall, the combination of strong support, ease of use, and a dependable system made a great first impression. Cons There is a bit of a learning curve at the beginning, especially if you are new to payroll systems. Some features are not as intuitive right away, so it takes a little time to feel fully comfortable navigating everything. Pricing can also feel a little high for a new or small business, depending on the services you choose. It’s worth it for the support and reliability, but it’s still something to consider. Aside from that, I haven’t run into any major issues so far. Review Source IJ Inna J. Office Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Reliable Payroll with Great Support" January 27, 2026 5.0 Overall, my experience with RUN Powered by ADP® has been positive. It has made payroll more efficient, reduced manual work and compliance risk, and saved administrative time. The platform is reliable and easy to use, and the customer support is excellent, which makes it a strong solution for small businesses. Pros What I liked most about RUN Powered by ADP® is its reliability and ease of use. Payroll is guided step by step, taxes are handled automatically, and the customer support is phenomenal. It saves time, reduces errors, and gives peace of mind, especially for a small business without a dedicated payroll or HR team. Cons Some features and resources can be difficult to find, especially for users without full HR permissions, and certain tools (like handbook customization or compliance-related content) could be clearer and easier to understand. More guidance and flexibility in these areas would improve the overall experience. Review Source ST Shantel T. Agency Director Hospital & Health Care Used the software for: 2+ years ### "Agency Director" February 23, 2026 5.0 The platform makes payroll processing straightforward and efficient. It simplifies tax calculations, direct deposits, and quarterly/annual filings, which helps reduce errors and saves time. I especially appreciate the automation features and employee self-service access for pay stubs and tax documents. While there are occasional limitations with reporting customization and sometimes longer customer service wait times, the system overall is dependable and easy to use once you’re familiar with it. In general, it’s a solid payroll solution that supports compliance, organization, and smooth payroll management for busy administrative teams. Pros Easy payroll processing – Running payroll is straightforward, and the system walks you through each step. Cons I don’t have any significant complaints about RUN Powered by ADP, as my overall experience has been positive. However, if I had to choose something I liked least, it would be that some reports require extra steps to customize, and certain features take multiple clicks to access. While not major issues, streamlining those areas could improve overall efficiency. Review Source KH Kennedy H. HR Manager Wholesale Used the software for: 2+ years ### "User-Friendly and Well-Functioning " August 29, 2025 5.0 Overall, using RUN has been a positive experience. RUN has all of the essential HR and Payroll tools that we need to run our business. The application always functions properly and the support team is always ready to help promptly when I have questions or inquiries. Pros RUN is a very user-friendly platform. Additionally, the ADP team continues to make upgrades and constantly works to maintain and improve its functionality. This make it more efficient to use RUN for our HR and Payroll needs so we have more time to focus on big picture initiatives. Cons Sometimes when changing the rate of pay for an employee, you have to do it in the system at a certain time, depending on when the payroll is run. That factor could maybe be more automated. Review Source ACP Ana Catalina P. Compensation Manager Logistics and Supply Chain Used the software for: 1-2 years ### "My personal opinion on ADP Run" April 27, 2026 5.0 Overall, my experience with RUN Powered by ADP has been positive. The platform is reliable, easy to use, and simplifies payroll and tax compliance, which saves time and reduces administrative effort. In terms of value for money, it provides solid functionality and dependable service for small to mid‑sized businesses, making the cost reasonable when compared to the accuracy, compliance support, and convenience it delivers. Pros User‑friendly interface RUN by ADP is easy to navigate, making payroll, employee management, and basic HR tasks simple to complete without extensive training. Reliable and accurate payroll processing The system automates payroll calculations, tax withholdings, and filings, which reduces errors and saves time while ensuring compliance. Strong reporting and employee self‑service features It offers useful reports for payroll and HR data, and employees can easily access their pay statements, tax forms, and personal information through self‑service. Cons Limited customization options Some features and reports feel rigid, making it difficult to customize payroll settings or outputs to fit more specific business needs. Customer support can be inconsistent at times While support is generally helpful, response times and resolution quality can vary, especially during peak payroll periods. I asked different topics our contact by email without answer Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.