--- title: "Page 10 | RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 10 - Is RUN Powered by ADP the right Payroll solution for you? Explore 1587 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185859/RUN/reviews/?page=10" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RUN Powered by ADP 4.6 (1701) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 10 - Reviews of RUN Powered by ADP ## Showing most helpful reviews Showing 226-250 of 1701 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Practice Manager Used the software for: 1-3 years ### "Good payroll system for medical office practice " March 12, 2026 5.0 Overall it is very easy to use . The time clock integration and the 401k integration is very nice. There reports are good as well. Pros ease of use and the support desk. They are very helpful. Able to process bonus checks, wage garnishments correctly. Support staff is very knowledgeable.. Cons Training on how to use all the features. I have not been able to take advantage of the training modules. Review Source Financial Manager Used the software for: 3-5 years ### "Payroll is made simple and easy" February 5, 2026 4.0 Our primary use of RUN Powered by ADP is the payroll feature which I have been very happy with overall. It is simple and offers many situational columns that were a relief to be reduced to a simple numerical input rather than having to do manual calculations. Pros RUN Powered by ADP helps make payroll processing simple with easy-to-input fields for pay hours, deductions and custom fields. Customer services is always available to fix any issues. Not many bugs found on the platform thus far. Employees are easily uploaded and adjustable. I appreciate having the support to change our completed financial information if need be. Cons A lot of services require payment per payroll period regardless of service amount used. I do wish there were additional custom deductions available rather than a limited amount. Sometimes employees have trouble accessing their account after the initial invite has been sent. I have needed to help employees through the process on a few occasions. Review Source Executive Director Used the software for: 3-5 years ### "Great for small organizations with no HR" August 3, 2026 5.0 Run by ADP allows our employees to be paid timely and accurately, without having to worry that taxes and withholdings are being done correctly. Pros As a small nonprofit, it's so nice not having to worry about employees getting paid timely and accurately. When I've had to call with questions, ADP always solves my issues quickly. Cons When the person in charge of payroll left our organization, I had to takeover and it took me a few pay periods to do it correctly. But again, there was always someone available to answer my questions. Review Source ADMINISTRATOR Used the software for: Less than 1 year ### "WONDERFUL APP, WORTH EVERY PENNY" August 5, 2026 5.0 SUPER EXCELLENT! I couldn't be happier. they have exceeded my expectations, and the value is worth every cent. Pros it is a wonderful app, the promo with 6 months free is great, and I really appreciate the support provided, the customer support is top notch! it is super easy and intuitive. There are so many ways to customize it to your needs. managing employees is a breeze. they clearly communicate when there will be an app shutdown, or if they need to fix any bugs. it is super fast and the speed with with they send paper checks for the employees that do not have direct deposit set up is wonderful. Also, they even offer a debit card from "wisely" for employees to sign up to get direct deposit. Cons you have to run 2 payroll periods on time before you can reschedule any paydates or skip any or your account gets shut off Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing RUN Powered by ADP THE AVAILABILITY TO IMPLEMENT QUICKLY WAS A MAJOR FACTOR, AS WELL AS THE FACT THAT THEY DIDDN'T WANT A LOT OF PAPERWORK UP FRONT FROM US TO ONBOARD Review Source HR Manager Used the software for: 1-3 years ### "Doesn’t even know where or how the states are named " March 18, 2026 1.0 Very sad. Issues every week. Every week spent hours on chats and calls to get things sorted out. Each CS member has so little training and they are in India so they have no idea o geographical knowledge. I asked for help with Washington DC. And th rep gave me rules for the state of Washington. I was amazed with that Pros Pricing was the only thing that ended up beating out the other companies involved in the bidding process. Cons Customer service and the sales team’s approach to help you. I really disliked everything about ADP because the salesman didn’t listen to my needs and reccomend a product that is outdated. Pieced together like it acts. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing RUN Powered by ADP Pricing at the time. Salesman was a hack Review Source CEO Used the software for: 3-5 years ### "Serious concerns about reliability and service quality" April 20, 2026 3.0 I chose ADP because of it's reputation and the convenience of having payroll, tax filing and HR tools all in one system. However the service on the other side has been disappointing at times. My most concerning was how payroll checks are delivered. They were left on the ground in a parking lot exposed to rain that day. For a company handling something this important this level of carelessness is unacceptable and raises serious concerns. in addition, thee cost structure is frustrating fees add up quickly, and it feels like you are charged for every little service that I feel should be included like the HR tools. Customer support for payroll processing is sometimes challenge. communication with representatives can be difficult at times. Pros I like that everything is at my finger tips Automatically calculate wages, taxes and deductions. I can run payroll in minutes. Cons I have trouble finding the correct web address. I don't care for the onboarding with the double typing the information twice and choosing the sex of an indiviual, is a little aggravating Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Horrible service, my representative hard to work with Review Source Seeds of Knowlege CLC M. Owner Director -Principal Used the software for: 3-5 years ### "Easy to use" March 6, 2026 5.0 I like the software it makes my bi weekly payroll task efficient. I like the customer service I receive when I am having an issue. I have had no issues with keeping up with the changes with state labor laws and or taxes. Pros It is easy to complete payroll and easy for my employees to document their time. When I have an issue customer support is available. Cons My employees use the app on their phone to log their time. Unfortunately, they can still use the system to clock in outside the work site. Although I get the alert it is hard to adjust their time. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Did not like their customer service. I was not able to easily get support as a new business. Review Source Shelley G. Owner Used the software for: Less than 1 year ### "Very happy with ADP payroll software" February 16, 2026 5.0 Very good. I've also used the HR component to help with my company policy and various HR forms. Customer Service has been excellent. Pros How easy it is to use. The timecard applicatoin for my employee, and the reports that are available after each payperiod. Cons Difficult to calculate various pay schedules from the timecards (Hours to decimal). I keep a spreadsheet handy to help with those calculations. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) The franchise was moving in this direction - but very glad I switched. Review Source sales manager Used the software for: Less than 1 year ### "Reliable and Efficient Payroll Solution" June 30, 2026 5.0 "My experience with ADP Payroll has been generally positive. The platform is dependable for payroll processing and offers strong reporting and compliance features. While there can be a learning curve with some functions or occasional delays when resolving support issues, it has been an effective tool for ensuring accurate and timely payroll." Pros ADP has been an excellent payroll partner for our business. Payroll is easy to process, the platform is user-friendly, and their support team is always helpful when needed. It's saved us time and made managing payroll much simpler. Highly recommend! Cons I haven't encountered any significant issues, but new users may need some time to become familiar with all of the platform's features. Review Source Medical Billing Specialist Used the software for: 3-5 years ### "runPayroll" April 15, 2026 4.0 It’s fine, it could use some modernising to make it less clunky, it seems more geared to enterprise thn smaller businesses. Pros Run payroll has great customer service, is relatively intuitive to use, onboarding is as easy as creating an account and logging in, and the UI is fine for what it is. Cons The cost adds up fast when you select add on service, and the payroll pay periods are generally wonky and require multiple step resolution, as opposed to being able to change it on the home page. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Failure to provide good service on the part of account manager assigned. Review Source Deidra C. HR Administrator Used the software for: 3-5 years ### "An All in one HRIS Platform" January 13, 2026 5.0 RUN Powered by ADP is a great all in one HRIS platform, easy to use that supports HR from start to finish. Their customer support is exceptional with expert assistance readily available. Pros One of the best features in RUN is CareerPlug, it's helped the implementation process for new employees run so smoothly. Plus, given us very qualified applicants. Cons An issue that we least like is the system difference and having to manage Paid Time Off and Paid Sick Time between RUN and Time & Attendance. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We need a platform that used a biometric system. Review Source Owner Administrator Used the software for: Less than 1 year ### "Unhappy new business owner" February 5, 2026 3.0 Overall, I am unhappy and I am currently searching for another non-ADP product. Last time I had a scheduled call for the employee training information, the salesperson (who claimed to be my POC) no showed the scheduled meeting. I emailed to ask what happened and never got an answer. Pros They cover a number of HR responsibilities all in one place. This is really handy as a new small business operator. Cons The never-ending sales calls and the lack of one assigned support person. Every salesperson claims they are my POC. What they mean is they are wanting to sell me another ala carte product, and they are the POC for that product and unable to help me with the original product I purchased. Review Source Alyssa S. Dir Used the software for: 1-3 years ### "Run and change to ADP RUN!" February 10, 2026 5.0 Its been okay, things at times have been difcult and times have been easy. I would recommend ADP to others. The best part is they handle all the transition. Pros I was 2weeks post partom and my previous payroll company "fired me" they had been having many issues with processing, failing to pay overtime correctly and direct deposits delayed. I was FREAKING out! As I used them for years and they were so cheap!!! But you pay for what you get I supose! However ADP changed my mind on that as it is very reasonal priced and a great product!!!! When I changed over to ADP my onboarding team was very friendly and got everything rolling! I was able to let the perv company know I was DONE with them that day and ran my payroll with ADP with in a day!!!! I was so greatful!! Cons Doesnt track if staff makes minimum wage. And doesnt track minimum wage changes by county/city/state. Switched from [Phrase](https://www.capterra.com/p/276186/Phrase/) They had too many error processing and my employee were getting upset. Alternatives considered [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reasons for choosing RUN Powered by ADP Best on boarding process, team to assist with changing over. Review Source Owner Used the software for: 1-3 years ### "Satisfied customer!" March 5, 2026 5.0 Our company has been with ADP about a year and a half now and we have had no problems at all. That was not the case w/ another payroll company. It was an absolute nightmare. Pros The ease of processing payroll is great. I was reluctant at first with inputting the information myself, that I would make a mistake but the system lets you know if it found an error and double checks with you before you hit process. Cons I am old school and prefer speaking to someone. But once you process payroll a few times it just becomes easier and easier and you gain self confidence. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) There was no communication w/ them. Once they had your debit info I felt like my account was being debited w/out any communication. It took me forever to cancel it, it was so difficult Review Source Jorge M. Senior Payroll Specialist Used the software for: 3-5 years ### "Solid payroll platform" September 3, 2026 5.0 Still pretty good compared to the other guys so far there are things that they have to work on, but I can feel comfortable for the time being. Pros The fact that they will listen to you when things get hard, keep in mind that there may be a rep or two that want to do things differently but do not forget that they have management too. Cons They have doing better with the debiting deal lately but a little bit of consistency goes a long way. Review Source Eric R. Owner Used the software for: Less than 1 year ### "Much improved over Workforce Now for my small biz" March 1, 2026 4.0 Much improved from WorkForce Now. I like it a lot. Tools are intuitive to access and locate. Payroll is very easy to run. Pros Simple tools and no extra complicated tools that need multiple steps to configure. I have had to contact ADP far less for help than with Workforce Now. Cons No document storage for the HR section accessible to employees or customized signed forms for the onboarding section. There does not seem to be an invoices section to see ADP charges broken down. Would like also have the ability to designate an employee with admin priveleges-- Must have separate email address. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simple and customizable for my payroll scenario. ADP worked with me on pricing to make switching more atractive. Review Source Owner and Director Used the software for: 1-3 years ### "ADP for the smallest of businesses!" April 28, 2026 5.0 My overall experience with ADP has been outstanding and when I work with them on issues or have questions, they are right there for me. I never feel I am alone in my payroll because I have ADP and their team of professionals. Pros I am a very small business, but ADP treats me just as if I was a big business. The customer support is outstanding and learning the payroll system was so much easier than the other system I had been using. The value in my time saved has been incredible. Cons Nothing. I couldn't ask for a better and more efficient system. Also, if I make a mistake ADP is right there for me. They help me understand the details, fix it, and tell me to have a great day after we have worked together. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) They were too expensive and were not as helpful as ADP. I also wanted everything with Bank of America. Review Source TH Tara H. Owner Used the software for: 1-3 years ### "Makes my payroll process easy" March 6, 2026 5.0 ADP Run offers includes many features and has a lot capabilities from an end user perspective, and I feel like I am learning something new often. Pros The ADP RUN software is intuitive from an end user perspective. Also ADP Run is easy to navigate for our payroll and time tracking needs. Cons Nothing really, because ADP Run offers includes many features and has a lot capabilities from an end user perspective, and I feel like I am learning something new often. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) ADP Run is all inclusive software, where we timetrack, track job costing and process payroll Review Source Theresa B. Director of Operations Used the software for: 3-5 years ### "Extremely Satisfied!" February 27, 2026 5.0 From the beginning of my time with ADP I've received nothing less than excellent service. When I have questions I have never had to wait more than an hour to receive help, when I hit a snag at no fault of ADP but my own, they've always gone the extra mile to make sure my transactions were resolved quickly and with care. Pros I love that I can process my payroll myself with ease. The customer support is always top tier. I also love that I'm able to manage my employees information myself as I am very hands on with things concerning my agency. Let me not forget the price for all the products I'm getting. I am completely satisfied. Cons At this moment I can't think of anything I dislike about ADP. Since I began using ADP for payroll and onboarding I haven't had one issue. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) At the time Paychex was not able to help with my company's needs. Review Source Elisa A. CPA and Owner Used the software for: 3-5 years ### "Great platform that makes payroll processing a breeze!" December 5, 2025 5.0 We added payroll as a service to our clients in 2009 using the RUN platform and honestly it's been great. Client's love how easy it is to run payroll and that ADP takes care of all the tax deposits along with the quarterly and annual filings. Have many clients setup using the Run & Done feature so we don't even have to worry about missing a payroll as it's automatically run for them each pay period. Pros Program is easy to use, can run payroll from anywhere in the world, support is great when you have an issue, clients use the time and attendance which they love, price is very affordable, no issues with the program and it's extremely user friendly. Cons Constant changes that don't seem necessary at times. Getting through to our dedicated rep isn't always easy either when we need something which can be frustrating when it's time sensitive. Review Source Hospital Manager Used the software for: 1-3 years ### "Convenient but counter-intuitive" March 13, 2026 4.0 Overall good. Four out of five stars. I think the site is great for recordkeeping, but should be easier to maneouver. Pros I appreciate how everything is conveniently in one place, on one site. The report options are nice, and I can leave comments as reminders for myself! Cons The site is difficult to navigate, and not intuitive. Once I learned the site, it became easier, but I still have to call for help often. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I wanted a more inclusive program, to save time. Review Source Program Director Used the software for: 1-3 years ### "UP TO DATE " March 27, 2026 4.0 My overall experience is great. I enjoy the vast number of products to choose from, and I enjoy the ratings often displayed for the items. Pros It is very user-friendly. The system allows me to be very interactive and direct when selecting potential products to order. Cons Some confusion on the rollover display of the products. Sometimes the products are magnified too much, and I am unable to zoom in on the specifics I'm looking for. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The services at Paychex were not organized. Paychecks were slow to respond. Paychex did not put my needs first. There was a high employee turnover. There was no backup for employees who were out of the office. Review Source BK Brittany K. Payroll manager Used the software for: 3-5 years ### "Does what we need, and some more!" August 5, 2026 4.0 Pros It's fairly intuitive and easy to follow. Visually nice to look at. Search function is especially useful; I really like how it can hunt down unusual topics and even incorrect spellings. Cons Pages load slowly and the processes are clunky sometimes. Wish I could fill in hours, tip amounts, etc. faster without having to pay for ADP's proprietary timeclock software. Review Source Joanne Y. Office Manager Used the software for: 3-5 years ### "Love ADP / RUN!!!" September 29, 2025 5.0 I love the product, love the website and love the people. Information is easy to find. And most importantly, payroll is easy to process. Pros The ADP Website RUN is very user friendly and accurate. All the information you need is just a click away! Cons Non-standard reporting could sometimes be challenging. In those instances I have just picked up the phone and called customer service - they are always there to help! Review Source Practice Manager Used the software for: Less than 1 year ### "Easy to use!" February 20, 2026 5.0 I like how most everything is pretty intuitive. And if I find it is not, there are usually helpful video demos that are available when searching topics. Pros Overall the technology is very user friendly. It is very intuitive and responsive. If you have ever used a slower platform, you will be grateful for the speedy flow of this program! Cons The sign in screen will frequently show an error message which can be frustrating. Not a whole lot of cons to be seen so far! Switched from [Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) They decided to switch their software platform right before the end of the year and instead of a smooth/stress-free transition, it was a total nightmare. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Reasons for choosing RUN Powered by ADP Promos were pretty enticing and the demo of the platform show cased the ease of use which was perfect! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.