# Page 2 | RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RUN Powered by ADP the right Payroll solution for you? Explore 1403 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185859/RUN/reviews --- RUN Powered by ADP 4.6 (1403) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 2 - Reviews of RUN Powered by ADP ## Showing most helpful reviews Showing 26-50 of 1403 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Markarious S. HR Manager Security and Investigations Used the software for: 1-2 years ### "Reliable Payroll & HR Platform for Growing Teams" May 11, 2026 4.0 Overall, my experience with RUN Powered by ADP has been positive. It offers good value for the money because it combines payroll, employee management, and time tracking into one system that is fairly easy to use. The implementation process was manageable, and the tools helped keep things organized and efficient. I appreciate that the platform is accessible on mobile devices and that it supports businesses that need dependable payroll and HR features without making the process overly complicated. It has been a reliable solution overall and a helpful system to work with. Pros What I liked most about RUN Powered by ADP is how easy it makes payroll and employee management, especially for busy businesses that need something simple but still professional. The setup process was smooth, and the devices that were sent worked well and made clock-ins and tracking more convenient. I also liked having mobile access because it allowed me to check things quickly without always needing to be at a computer. The platform is user-friendly overall, and customer support was helpful whenever I had questions or needed assistance. Cons One thing I liked least was that there can occasionally be small glitches or delays in the system, especially when navigating between features. Some areas of the platform could also be a little more modern or streamlined for first-time users. While customer support was helpful, response times sometimes depended on how busy they were. Review Source Jaston E. General Manager and Owner Consumer Services Used the software for: 2+ years ### "Highly recommend for compliance and ease of use" March 20, 2026 5.0 Highly recommend ADP. I've gotten my brother's company using them and have referred them to others in my city and community as well. It seems like many employees have worked for companies that use them at this point as well, so there's a lot of familiarity with how to navigate their systems. And all of that scale hasn't translated into a major increase in price which we really appreciate as a small business. Pros The ability to run scheduling, with time tracking, for my team that I can automatically pull into payroll. The primary reason we switched over to RUN by ADP was for compliance purposes. When payroll runs being able to easily track sick time, vacation time, worker's comp, and retirement with a few clicks has saved our company hours of work each week at a great price. Cons There are a few systems and communication pieces that our employees receive that sound a bit more corporate than our companies typical communication that I wish I could edit. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Compliance changes in California required additional services and ADP's RUN were significantly cheaper than Quickbooks. Review Source BM Brittany M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Good Payroll Service" March 11, 2026 3.0 Overall a good experience, easy to get in touch with someone to fix issues or ask questions, because you will have technical questions from time to time. Pros The ease of submitting time tracking and payroll. It is also good for PTO tracking and submitting. There is a feature for employees to clock in based on geo tracking Cons Can be confusing/frustrating if there is an issue, typically need to initiate a chat if time cannot be submitted as it does not tell you what the specific error is, Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing RUN Powered by ADP I dont remember the name of the other local place but chose ADP because it is a known company and I had hesitation to use a smaller company in case they failed to thrive. Didnt want the headache of changing payroll companies due to a company shutting down. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Paylocity did not offer enough resources with time tracking, PTO tracking, and required additional work to submit payroll using a spreadsheet instead of being able to submit from their platform. Review Source DR Debra R. Controller - Human Resources Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MyADP Experience" April 20, 2026 2.0 Our overall experience did not meet expectations, particularly given the critical nature of payroll. Communication was often reactive rather than proactive, which made managing employee expectations difficult when issues arose. There was also misalignment between sales and support teams regarding included services, resulting in avoidable follow-up and delays. Organizations that require highly reliable payroll execution, fast resolution, and proactive support should carefully evaluate whether ADP meets those needs. In general, the RUN and Timekeeping Plus products are limited compared to our prior provider. Pros ADP is a well-established provider with a broad payroll and HR offering. The Chat icon is one of the best futures of RUN. Using this chat feature, I was able to complete my second payroll with ADP without any assistance or guidance from the Implementation Team. Cons Payroll reliability and service responsiveness were ongoing concerns. We experienced payroll funding timing issues despite submitting everything accurately and on time, along with inconsistent guidance from different departments. Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues. Additionally, the platform lacked functionality we previously had with another provider, including more flexible reporting, document management with e-signature, seamless data integrations, and timekeeping controls and administrative visibility are limited. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Better pricing with the widely known provider in ADP. Review Source EB EILEEN B. HR Manager Construction Used the software for: 2+ years ### "I highly recommend ADP Payroll Services" April 15, 2026 5.0 For over 5 years ADP Payroll Service has taken care of all my company's payroll needs without any issues. They are always available if I have any questions or concerns. All of my reports have been correctly filed and paid on time. It's been a true pleasure to work with the ADP team! Pros I've been using ADP Payroll services for several years now and I love that their customer service reps are so helpful and knowledgeable. They go out of their way to solve my issue on the first phone call, although, I must say I really don't have too many issues with them, it's usually something on my employee's side. Their pricing for their service is extremely reasonable compared to other companies. Processing my weekly payroll each week couldn't be easier. The process implementation steps are easy to follow. Their website is so user friendly. Their website interface makes it simple for you to navigate your account online but customer service is available 24/7 if you need them. There's no expensive software I needed to buy like some other payroll services, I just had to start an account with ADP so that was a plus for me. They inform me of any payroll deduction changes, (like Paid Leave) or tax changes that may be coming in the future right away so I can be prepared and, if necessary, notify my employees. Cons I don't really have any at this time. I've worked with ADP Payroll Service for over 5 years now and haven't had any real issues to speak of. The only time I did have issues, it was because my employee changed banks and didn't notify HR and their direct deposit got messed up and ADP solved that issue in 1 phone call and got my employee paid. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Their service got way too expensive and it wasn't reliable in a ot of cases. Review Source DP Dharmik P. Owner Hospitality Used the software for: 1-2 years ### "Reliable Payroll Made Simple with Room to Grow" April 12, 2026 5.0 I’ve had a great experience using RUN Powered by ADP for payroll and HR management. The platform is intuitive and makes it easy to handle payroll processing, tax filings, and employee management all in one place. What really stands out is how reliable and accurate everything is—it gives me peace of mind knowing payroll is handled correctly every time. Their customer support team has also been excellent. Whenever I’ve had questions, they’ve been responsive, knowledgeable, and genuinely helpful in resolving issues quickly. It’s clear they care about their customers and want to make the experience as smooth as possible. Overall, RUN Powered by ADP has saved me time, reduced stress, and helped streamline my business operations. I’d definitely recommend it to other small business owners looking for a dependable payroll solution. Pros What stands out most about RUN Powered by ADP is how much time and stress it takes off your plate. The biggest advantage is its simplicity paired with reliability—you can run payroll quickly without worrying about calculations or tax compliance, which are handled automatically. Another highlight is the all-in-one functionality. Instead of juggling multiple tools, you get payroll, tax filing, employee management, and basic HR support in one place. That convenience makes a big difference, especially for small business owners. And honestly, the customer support is a major plus. When something comes up, it’s easy to get help from someone who actually knows what they’re doing and can walk you through it without wasting time. Overall, it’s the combination of ease of use, accuracy, and support that makes it so valuable. Cons One downside of RUN Powered by ADP is that, while it’s great for core payroll tasks, some of the advanced features can feel limited or locked behind higher-tier pricing. As your business grows, you may find yourself needing tools or reports that require an upgrade. Another common frustration is that the interface, while simple, can feel a bit dated in certain areas. It gets the job done, but it’s not always as modern or customizable as some newer platforms. There can also be occasional delays when navigating more detailed reports or settings, especially if you’re trying to dig into specific payroll data. Lastly, while customer support is generally helpful, wait times can sometimes be longer during peak periods, which can be inconvenient if you need immediate assistance. Overall, none of these are dealbreakers, but they’re areas where the platform could improve. Review Source JS Jared S. Owner VP Construction Used the software for: Less than 6 months ### "All around the BEST" April 23, 2026 5.0 Working with ADP has been a genuinely smooth and positive experience from start to finish. From the initial setup, their implementation team walked us through every step, making what could have been a complicated transition feel organized and manageable. One standout moment was during our first payroll run. Everything processed accurately and on time, and the system made it easy to review details before submitting. When we had a few questions about tax setup and employee classifications, customer support responded quickly and explained everything in a way that actually made sense, which saved us a lot of stress. Over time, the platform proved to be reliable and easy to navigate. Employees were able to access their pay stubs and tax documents without confusion, and administrative tasks that used to take hours became much faster. Reports were especially helpful—they gave clear insights without needing to dig through complicated menus. Overall, the experience has been consistent, efficient, and dependable. ADP has made payroll and HR processes feel far less overwhelming, allowing us to focus more on running the business instead of managing paperwork. Pros If you’re looking for a well-rounded payroll and HR solution, ADP consistently delivers strong performance across the areas that matter most. Value for Money: ADP offers a solid return on investment. While it may not be the cheapest option on the market, the breadth of features—payroll, HR tools, compliance support—makes it worth the cost for businesses that want reliability and scalability. Customer Support: Customer support is one of ADP’s standout strengths. Their representatives are generally knowledgeable and responsive, helping resolve issues efficiently and providing guidance when navigating more complex payroll or HR situations. Ease of Use: The platform is user-friendly, especially once you’re familiar with it. Tasks like running payroll, managing employee data, and accessing reports are streamlined, saving time for both administrators and employees. Bugs and Issues: Like any software, ADP isn’t completely free of occasional glitches, but major issues are relatively rare. When they do arise, support is typically quick to address them, minimizing disruption. Process Implementation: Implementation is structured and thorough. ADP provides onboarding assistance to help businesses transition smoothly, though the process can take some time depending on the size and complexity of the organization. User Interface: The interface is clean and professional. While not overly flashy, it’s functional and organized, making it easy to find key features and complete tasks without unnecessary confusion. Overall: ADP is a dependable choice for businesses that want a comprehensive payroll and HR solution backed by strong support and proven systems. Cons Process Implementation: Implementation can be lengthy and complex, especially for smaller companies. The setup process may require multiple steps, coordination with support teams, and time to properly configure payroll, taxes, and employee data. User Interface: The interface, while functional, can feel outdated and somewhat cluttered. Some areas—like reporting—are often described as clunky or difficult to navigate efficiently. Overall: ADP is powerful, but that power comes with trade-offs—higher costs, a steeper learning curve, and occasional support or usability frustrations. It tends to be better suited for mid-sized to large businesses rather than very small teams. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Couldn’t figure it out, and adp was more helpful Review Source JH Juana H. HR COORDINATOR Warehousing Used the software for: 1-2 years ### "EXCELLENT PAYROLL SOLUTION" April 13, 2026 5.0 Overall, my experience with RUN Powered by ADP has been very positive. It streamlines payroll and HR processes, improves efficiency, and provides dependable support when needed. Pros RUN Powered by ADP is efficient, user-friendly, and reliable. It simplifies payroll processing, tax filings, and employee management, making HR tasks faster and more accurate. Cons The system can occasionally be slow, and some features are not as intuitive as expected. Reporting options could be more customizable for better data analysis and tracking. Review Source OR Omar R. Business Owner Farming Used the software for: 1-2 years ### "Business Owner" March 5, 2026 4.0 The product has perform well servicing my small business payroll need. I have not had any issues completing my payroll task. Overall, it is very well-rounded product. Pros The product is easy to use and implement when a small business decides to use it for their payroll needs. It provides plenty of features that meet all of our small business needs and it the ability to scale up as the business grows. The price seems reasonable although we are not fan of subscription-based services. The support is great and has always been able to resolve my issues or guide to any questions I might have. Cons I really do not have any negative issues about RUN. The product has performed as expected, if not even better. If I had to choose something, even though it might fell cliched, it would be the pricing. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing RUN Powered by ADP Better customer service. Ability to quickly get up and running. Review Source FD Frances D. Finance and Administrative Manager Education Management Used the software for: 2+ years ### "RUN is a great product" March 6, 2026 5.0 I’ve had a great experience using RUN Powered by ADP for payroll. The software is streamlined, intuitive, and very easy to use. ADP makes payroll a simple and well-organized task, which saves a lot of time. I also really like the look and feel of the layout—it’s clean and easy to navigate. On top of that, the customer service is excellent. The chat representatives are knowledgeable, responsive, and easy to communicate with, and they provide clear guidance whenever I’ve needed help. I highly recommend ADP to anyone looking for a smooth and reliable payroll solution. Pros streamlined, intuitive, and very user-friendly, which is especially valuable for small business owners who may not have a dedicated payroll or HR department. The layout is clean and organized, making it simple to move through each payroll step without confusion. Once everything is set up, running payroll becomes a quick and efficient task that can be completed with confidence. I also appreciate the strong customer support—when questions come up, the chat representatives are knowledgeable, responsive, and easy to communicate with. Overall, the system removes much of the stress from payroll and helps keep everything accurate and organized. Cons One aspect that could be improved in RUN Powered by ADP is the navigation menu on the left side of the screen. While it’s helpful that the platform offers so many features and tools, the number of options in the menu can sometimes feel overwhelming. For users who only need the core payroll functions, the long list of menu items can make it a little harder to quickly find the most commonly used sections. A more simplified or customizable menu—where users could hide features they don’t use regularly—would make the interface even easier to navigate. That said, once you become familiar with the layout, it becomes easier to move around the system. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing RUN Powered by ADP Price, ease of use, and the self service portal Review Source ER Emily R. Manager Restaurants Used the software for: 6-12 months ### "ADP-Comprehensive Quality, Assistance, & Efficiency" February 10, 2026 4.0 I have had pleasant interactions from the beginning with ADP representatives. When we were initially getting it set up, the woman who essentially trained me was above and beyond my expectations for kindness, and knowledgeability. Since then, ADP has been there at 3am on a Thursday when I forgot to run payroll to help make sure my employees still get paid by Friday, they've provided compliance trainings and posters for my employees to make sure we're operating within state mandates and requirements, and they have allowed me to streamline my payroll processes and make them more efficient with the convince of generating specific and recurring reports. There are still many features I haven't integrated into my business' daily uses but I am excited to continue introducing them and making things even more efficient with ADP. Pros I love the convenience of access for myself and my employees. The way they can make their paystubs and W-2's electronic, while also viewing their weekly payroll information all from their phone is a game changer. The ability to have my weekly payroll summary reports automatically download has also streamlined our bookkeeping process as well! Furthermore, I have found myself calling customer support when I've either made a payroll mistake on my end or am seeing something I don't understand and their comprehensive availability hours have been so helpful. Cons The fees to run payroll are definitely more expensive than the previous service provider we used, however the benefits are substantially more. It is definitely a cost we have to budget for now, but I would say it's well worth it for the benefits we receive and the information/assistance we have available to us at all times. Review Source RS Ronnii S. Managing Principal Executive Office Used the software for: Less than 6 months ### "Growth-Focused, Support-Centered" February 13, 2026 5.0 Overall, my experience has exceeded my expectations. I was initially hesitant about making the switch, but I am genuinely glad I did. The onboarding process was smooth, the support was hands-on and responsive, and the platform has proven to be reliable and well-suited for a growing small business. When my ADP representative, \[sensitive content hidden\], reached out to reconnect and walk me through RUN Powered by ADP, the conversation immediately put me at ease. He took the time to thoroughly demonstrate the platform’s enhancements and the thoughtful updates ADP has made to better support small businesses. What began as a cautious transition quickly evolved into a meaningful operational upgrade. RUN Powered by ADP delivers the structure, functionality, and support I need with confidence. While my previous provider was adequate, the overall functionality, scalability, and personalized support ADP offers clearly distinguish it from competitors. Since making the switch, I have already recommended ADP to a colleague in my industry and fully expect to continue doing so. ADP is not just a leader in enterprise payroll solutions; it has proven itself equally strong and supportive for small and growing businesses. Pros What I appreciate most about RUN Powered by ADP is the level of dedicated support and the platform’s small-business-friendly upgrades. The transition felt intimidating at first, but having a knowledgeable point of contact made all the difference. My ADP representative, \[sensitive content hidden\], personally walked me through my first two payroll runs, ensuring accuracy and building my confidence with the system. I also value the platform’s flexibility. It offers automation capabilities while still allowing me to remain hands-on when I choose. The system is robust, reliable, and clearly built with scalability in mind, which is important as my business continues to grow. Cons Visually, the interface is more basic and corporate compared to my previous provider. My former payroll system had a brighter, more modern design that felt inviting and intuitive. ADP’s interface is clean and functional, but less visually engaging. Additionally, activating the automatic payroll feature requires involvement from another team rather than allowing the account holder to toggle it independently. My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) the overall functionality, scalability, and personalized support ADP offers clearly outweigh their competitors. ADP is the better value! Review Source MM Maria M. Human Resources Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Reliable Payroll Solution for Small to Mid-Sized Businesses" February 5, 2026 5.0 Overall, RUN Powered by ADP is a solid, dependable payroll solution that balances usability, compliance, and support, making it a strong option for organizations seeking a trusted payroll platform without unnecessary complexity. Pros RUN Powered by ADP offers strong value for money, particularly for small to mid-sized organizations that need reliable payroll processing with built-in tax compliance. The platform simplifies complex payroll tasks while reducing the risk of filing errors, penalties, and missed deadlines. Cons While RUN Powered by ADP is reliable for core payroll functions, it has some limitations. Reporting capabilities can feel somewhat restricted, particularly for users who need advanced, customizable reports or detailed data exports for accounting, audits, or multi-entity analysis. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We made the switch from QuickBooks due to the need for stronger payroll tax compliance, more reliable multi-state payroll handling, and better support as our organization grew. While QuickBooks worked adequately for basic payroll, it became limiting when managing more complex payroll scenarios, tax filings, and compliance requirements. Review Source Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "A Worthwhile Investment That Makes Payroll and Time Tracking Effortless" December 9, 2025 5.0 ADP RUN is worth every penny for the time it saves me alone. The ability to handle Time Tracking and Attendance alongside payroll in one system makes my life so much easier. The strong Customer Support gives me confidence that I am never alone if a problem arises. It strikes a perfect balance between being powerful enough to handle complex needs and simple enough to use every day without frustration. It is a solid value for any business owner who wants to focus on growth rather than paperwork. Pros The biggest selling point for me is the Ease of Use. The platform is incredibly intuitive, meaning I can run payroll in just a few clicks without needing a degree in accounting. The Time Tracking and Attendance integration is seamless. My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors. Whenever I have hit a snag, the Customer Support team has been exceptional. They are knowledgeable and patient, walking me through issues until they are completely resolved. Cons While I believe it offers great value, the cost can creep up if you have a lot of employees, so you have to really evaluate the Value for Money for your specific size. It is definitely not the cheapest option on the market, but you pay for the peace of mind. Occasionally, the time tracking sync can have a slight delay if the internet connection is spotty on the employee side, but it is rare. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing RUN Powered by ADP Overall pricing has been a huge factor and it was crucial to keep costs down. Review Source HW Hannah W. Hospital Manager Veterinary Used the software for: 1-2 years ### "Great service, great product, happy with our transition! " March 4, 2026 5.0 Overall it has been a good transition that we made a few years ago. I am constantly working within it and find its ease of use one of its biggest features. Pros I like that it is user friendly, straight-forward, and any time I have needed help from customer service, its always been informative and staff members are always top notch. Cons I would love to see more specificity in some of the reports (being able calculate specific fica deductions) and I wish there scheduling software better met the needs of our practice so we could utilize it all. Sometimes the app is glitchy. This is me being picky though, it does really well overall. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: 1-2 years ### "Overall great experience with great people" December 16, 2025 5.0 Overall, I'm very happy with it. It's been easy to use and a lot of communication, which is important to me. Pros It's very easy to use as the employer and employee. I like that I have a lot of control over things and pretty easy communication with any help I need. Every customer service rep is very helpful. Most of all, I love my rep - \[sensitive content hidden\] Cons ZipRecruiter doesn't get a ton of applicants. The pay structure doesn't work for sales companies very well - I have to onboard people as salary or hourly, even though they're not paid that way. This shows up on their check stub, which can be an issue. I also get really frustrated with the message that pops up every time I enter pay asking if I meant to pay the person that amount. It takes extra time and messes up the flow of entering payroll. I find the 401k website difficult to navigate and manage. It feels outdated, I can't usually find what I need. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) They messed up my taxes, were difficult to get ahold of Review Source AF Anita F. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "ADP Powered by ADP" December 16, 2025 5.0 My overall experience with RUN has been positive! They are always there within a short amount of time to assist me if needed. Pros Ease of Use, Time Tracking and Attendance, Customer Support and Communication when I need assistance. Cons The cost of payroll is a concern for all employers especially in healthcare with all the reimbursement cuts. We have to maintain expenses for the budget. Review Source KT Kathy T. President Environmental Services Used the software for: 2+ years ### "ADP is truly one stop shopping! " November 20, 2025 5.0 I have everything in one place- payroll, training, time and attendance, pay as you go WC insurance, tax filings, onboarding and off boarding. Pros I have used several different payroll solutions in the past. RUN is by far the easiest to implement and saves me so much time on my HR responsibilities. Customer service is also by far the best I have ever experienced; this is why I left my last provider. Everything is in one place and very intuitive. I love the notifications I get when my hourly employees have not clocked back in from either a break at the end of the shift. Report packages are already defined, although you can certainly choose what you want to see. This makes completing an audit a breeze. Cons My only complaint is on the timekeeping which does not allow me to define what a workday is. This is legally allowed in CA. When I sued the time and attendance system, I could define the workday as a 24 hour period starting at 12AM and ending at 1159PM. RUN does not allow this and merges hours together if there is less than 5 hours between any clock in and clock out. As I grow, I am not sure I can continue using RUN as this particular issue is becoming very time consuming to manage. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer service was awful. My rep was constantly changing. Review Source Kelley J. Finance and Human Resources Manager Non-Profit Organization Management Used the software for: 6-12 months ### "My RUN Experience" February 18, 2026 5.0 So far, I have had a positive experience. Most issues that we had while setting it up were resolved quickly. Pros I really Loved the ease of use, mobile access, and how simple it made payroll processing. Payroll was the biggest bonus for me. Cons I had some concerns while setting up our PTO and Sick Leave. I wasn't quite sure how to set it up, but I was able to get customer service to help me out. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing RUN Powered by ADP Because we were already using it to process payroll. It made sense. Review Source TW Tracy W. Payroll Manager Renewables & Environment Used the software for: 2+ years ### "Payroll Manager" March 16, 2026 5.0 It has been wonderful knowing that my taxes are handled and paid in a timely manner and my employees can be certain their pay is correct Pros Ease of use and very user friendly. Love that I can train people to use the product without them having lots of payroll knowledge and can make give different users different access Cons Sometimes it can be difficult to change things without having to involve customer service but really no major cons Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It was time to move to another company that was easier to work with and because the old bookkeeper had a difficult time processing payroll so the switch was ultimately made to accommodate a new hire Review Source JM Jeannine M. Accountant and Human Resources Food Production Used the software for: 2+ years ### "ADP is worth every penny" February 23, 2026 5.0 I switched to ADP about 25 years ago and now have used it while working for 3 different companies. I highly recommend ADP. Pros I love that the value for the money is excellent and I can always speak to a real human being should I need assistance. ADP is on top of their game. I make use of creating my own reports and I am always happy I can filter to get exactly the information I need. Cons My particular system has a search engine that ADP does not prefer which causes me to refresh my page in order to print out the information I seek. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex made way too many errors which ended up costing time and money. Review Source GH Gail H. Administrative Assistant Medical Practice Used the software for: 2+ years ### "Complete Payroll Services=Run Powered by ADP" January 27, 2026 5.0 Our overall experience has been A+. We believe it saves us hours and hours of time by generating payroll, educating us on new laws and trends, producing needed reports for tax purposes and other government programs that the cost is well worth it. Very good value for cost. Pros Run Powered by ADP's customer service is outstanding allowing me to call with questions 24/7. I always get a real person to help me. A chat feature is available but I prefer the former. The website is easy to use and navigate with needed tax report available on a monthly, quarterly and annual basis. ADP offers great webinars on current trends in law and business practices. One can watch live or later on a recorded copy of the webinar. Cons During very busy times, there can be a long wait to get to a customer service representative. Once the rep comes on-line, all questions are answered with patience in a clear and patient manner. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP ADP was the most impressive company we looked into in terms of service and the variety of reports and features offered. The sales rep who worked with us was extremely knowledgeable, personable and convinced us that ADP was the best company in which to employ. We have not regretted our decision for one minute. Review Source JD John D. Co-Owner Vice President Restaurants Used the software for: 2+ years ### "Co-Owner Vice President" April 16, 2026 5.0 Switching over to ADP Run Pwr by ADP has saved us a lot of time processing payroll. Plus, support is very good ! Pros User friendly ! I find it easy to naviagate the website. Being able to start payroll and at times having to stop, then restart is easy. Cons I have NO complaints ... I really have no complaints, sometimes waiting on hold ia little long. However, once I connect with support they are good at assisting me. Switched from [Bloomberg Tax for Small CPAs](https://www.capterra.com/p/10036786/Bloomberg-Tax-for-Small-CPAs/) took too long and a lot of errors, plus processing was slow Review Source KD Kenneth D. COO Facilities Services Used the software for: 2+ years ### "Gets the job done right, the first time. " January 27, 2026 5.0 I've been with ADP for almost a decade and so far no major issues have arisen, and minor problems are resolved quickly. It was easy to set up and little tweaks and improvements keep making it better. Pros Run is easy to use and seldom has bugs or issues. ADP support is always there to help me if I get stuck or find an undocumented feature. While the price is high, I simply don't have the common issues my friends seem to experience using other systems for payroll. Cons While I'm not impressed with the cost, the adage time is money probably applies well. There are much cheaper options, but the positive reviews are just not there. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had just signed up and had a bunch of friends tell me it was a mistake, they hated it and had switched to RUN. Review Source Sean B. Bookkeeper Automotive Used the software for: 2+ years ### "Reentry of Employees " March 24, 2026 5.0 The system is pretty straightforward. Again, the only issue is transferring employees (which have to be manually reentered). Pros The software is innovative in that it has a plethora of data and information easily accessible (most of the time). Any issues are resolved quickly. Cons The transfer of employees is somewhat mundane in nature, being that they have to be reentered manually. This heightens the likelihood of errors. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Various reasoning: First time, inherited; Second time, bank that was involved with the referral to Heartland Payroll was no longer being used. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.