# Page 3 | RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RUN Powered by ADP the right Payroll solution for you? Explore 1403 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185859/RUN/reviews --- RUN Powered by ADP 4.6 (1403) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 3 - Reviews of RUN Powered by ADP ## Showing most helpful reviews Showing 51-75 of 1403 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WK Walter K. Co-founder E-Learning Used the software for: Less than 6 months ### "First class customer service! Second class technology" December 19, 2025 5.0 Overall, if it weren't for \[sensitive content hidden\] - I would have been very frustrated. They represent first class customer service that really gives your company a solid reputation. Pros Customer service is top notch! Namely \[sensitive content hidden\] patience and commitment to my needs. \[sensitive content hidden\] walked me through every step of the entire onboarding process and helped me ensure our information was correctly entered for compliance. He was very patient, calm, and resourceful throughout the process. \[sensitive content hidden\] also made himself available at many short notice times, and after-hours via text message. Very helpful for a business owner/entrepreneur to have this service! Cons Your software should only allow compliant transactions, and dis-allow non compliant ones. I experienced the opposite of that. In a situation where we were setting up a new company to finish out 2025 payroll (prior company that we also own used to run the payroll, and thus wages from earlier in the year were stored there) - your system would not allow us to contribute i401K from personal (non employer paid) funds (the compliant way to do it, considering we were maxing out limits. The work-around required us to break IRS rules and have the employer contribute it, without payroll taxes being paid. This then had to be voided on the back-end by \[sensitive content hidden\] to re-classify the contribution from employer to employee, and then run another payroll just to cover the payroll taxes. This could have not only got me in a lot of trouble for doing it out of compliance initially, (which was the only way your system allowed) - it certainly resulted in a lot of extra overhead costs for ADP to need to correct the situation on the back-end - and my time as well. Review Source JL Julie L. office Manager Medical Practice Used the software for: Less than 6 months ### "Great versatility and well rounded service options" March 16, 2026 4.0 satisfied with ease of use, and responsiveness of customer service staff, also we love all the additional service options such as HR, and compliance monitoring Pros Customer support is very responsive, kind and knowledgeable about the product. Payroll is easy to run, and access for my employees to update their own information is superior to previous programs I have used. Overall would recommend the ADP payroll/RUN system. I do have a couple complaints regarding customization of alerts, and inputting time off for employees - but they have given me work arounds while they see if the programing can be updated. Cons I can't customize meal break times, which causes daily alerts that are unneeded. I can't input call offs on the timecard, I have to do at payroll processing or through PTO request screen. Switched from [Genesis](https://www.capterra.com/p/10015734/Genesis/) errors with federal tax processing that caused company major funding issue Review Source LR LISA R. Office manager Utilities Used the software for: 1-2 years ### "ADP Run review" February 18, 2026 5.0 ADP makes running payroll, adding new employees, terminating employees, 401K, all easier for me. it is all in one place and easy to pull data up. Pros The employees clock in and out, it tracks where they do this and uploads the hours to make running payroll easier. Cons Handling prevailing wages, I am manually changing the payroll hours to different rates to pay regular/OT and prevailing wages Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex promised they could do more than ADP, they could not. We switched back in a matter of months. Review Source DM David M. Owner Restaurants Used the software for: 2+ years ### "ADP helps me sleep at night, but is a little expensive. " March 30, 2026 4.0 pretty good. Manual data entry just because the integration between my POS (Square) and ADP is too expensive for my size of business. other than that, it works great. I also really appreciate the employee handbook service and keeping it up to date with the constant developments in California.. Pros ensuring that everything is correctly calculated in terms of witholding and official form submissions Cons It is significantly more expensive than other payroll solutions, but at least I feel like I'm getting value for that (mainly in the HR space with the Handbook) Alternatives considered [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing RUN Powered by ADP They didn't support the case where an employee was on visa and didn't need witholding on certain federal topics Review Source KH Kennedy H. HR Manager Wholesale Used the software for: 2+ years ### "User-Friendly and Well-Functioning " August 29, 2025 5.0 Overall, using RUN has been a positive experience. RUN has all of the essential HR and Payroll tools that we need to run our business. The application always functions properly and the support team is always ready to help promptly when I have questions or inquiries. Pros RUN is a very user-friendly platform. Additionally, the ADP team continues to make upgrades and constantly works to maintain and improve its functionality. This make it more efficient to use RUN for our HR and Payroll needs so we have more time to focus on big picture initiatives. Cons Sometimes when changing the rate of pay for an employee, you have to do it in the system at a certain time, depending on when the payroll is run. That factor could maybe be more automated. Review Source CH Chad H. Owner Telecommunications Used the software for: 2+ years ### "Homer LLC ADP Review" March 6, 2026 5.0 Excellent, when i first got the application, it was super easy to navigate and I will admit I was nervous but everything went smoothly and I never have any issues. Pros This is possibly the easiest app I've used, easy to navigate, easy to get support, and if I ever have any questions ADP is quick to respond. Love it Thanks guys keep up the awesome work!! Cons Sometimes the reports confuse me but I'm sure if I ever needed more assistance I could just reach out. I tried to create a report for a specific 1099 and had to get the entire list but I'm sure it was operator error and not something to do with the app itself. I completed what was needed but not in the way I thought it would work. What I wanted was a 1099 for a specific tech but instead I got the full list I just haven't figured that part out yet, but it was one day and 1 report that was needed and I figured out a different way to get what I needed anyway. the tech lost his 1099 for 2025 and wanted me to send him another one so I tried to get his specifically but had difficulty figuring it out what I ended up doing was download the full report then used the snip it tool to screenshot. Review Source RM Renee M. Operations Manager Consumer Services Used the software for: 2+ years ### "RUN to ADP for Small Business!" September 4, 2025 5.0 We have been with RUN Powered by ADP since 2016. We havent looked back. The product and team are exceptional! There's not much this company cannot deliver! Pros ADP is a great value for small business. The products and support save you time and ensure payroll, workers comp, benefits deductions, PTO, PLAWA, ERISA are done correctly. The ease of use and employee app are invalueable. It creates trust and transparency with payroll and the staff can administer changes to their deductions, personal information and direct deposits. Not having to complete audits for workers comp - priceless! I highly recommend the HR component - having the ability to reach out to qualified answers is such a life saver and is so cost effective. The ability to generate handbooks changed the way we produced them - saving us time and money versus having our employment attorney render a very expensive compliation that was not as convenient as the ADP RUN. No cumbersome printed books - every staff member has immediate access to our handbook through the employee App. Cons The team is so eager to provide you with solutions far beyond just running payroll and can cross wires at times with multiple reaches to clients. Review Source TP Tina P. Controller Design Used the software for: 2+ years ### "I LOVE RUN by ADP" September 17, 2025 5.0 The experience that I have had with RUN Solutions has been fantastic. If I have ever had any problems I would put in a service ticket and the issues are resolved quickly and a client representative will let me know my issue is resolved quickly and professionally. Pros I like RUN as it was tailored to what the company needed for payroll. With a full service PEO we were spending so much money and not utilizing even a 3rd of the services that we quite frankly didn't need. Cons I don't really think I have a CON with RUN the set up was easy and running our payroll bi-weekly is so easy and not a dreaded chore. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing RUN Powered by ADP system was easy to use, and I felt valued as a new client. i was previously with Synuity -- not a good PEO Review Source Elisa A. CPA and Owner Accounting Used the software for: 2+ years ### "Great platform that makes payroll processing a breeze!" December 4, 2025 5.0 We added payroll as a service to our clients in 2009 using the RUN platform and honestly it's been great. Client's love how easy it is to run payroll and that ADP takes care of all the tax deposits along with the quarterly and annual filings. Have many clients setup using the Run & Done feature so we don't even have to worry about missing a payroll as it's automatically run for them each pay period. Pros Program is easy to use, can run payroll from anywhere in the world, support is great when you have an issue, clients use the time and attendance which they love, price is very affordable, no issues with the program and it's extremely user friendly. Cons Constant changes that don't seem necessary at times. Getting through to our dedicated rep isn't always easy either when we need something which can be frustrating when it's time sensitive. Review Source AE Adam E. Financial Manager Mental Health Care Used the software for: 2+ years ### "Payroll is made simple and easy" January 27, 2026 4.0 Our primary use of RUN Powered by ADP is the payroll feature which I have been very happy with overall. It is simple and offers many situational columns that were a relief to be reduced to a simple numerical input rather than having to do manual calculations. Pros RUN Powered by ADP helps make payroll processing simple with easy-to-input fields for pay hours, deductions and custom fields. Customer services is always available to fix any issues. Not many bugs found on the platform thus far. Employees are easily uploaded and adjustable. I appreciate having the support to change our completed financial information if need be. Cons A lot of services require payment per payroll period regardless of service amount used. I do wish there were additional custom deductions available rather than a limited amount. Sometimes employees have trouble accessing their account after the initial invite has been sent. I have needed to help employees through the process on a few occasions. Review Source MH Michelle H. Office Manager Warehousing Used the software for: 2+ years ### "All your payroll needs in one spot" March 24, 2026 5.0 Generally I'm very happy with the platform and the performance. It provides all the tools I need to meet my payroll and HR needs. Pros Easy to navigate and use. The platform provides all the tools I need to manage payroll, policy, taxes, reporting new hires and employees. Cons It's not necessarily Run more ADP. I am constantly receiving solicitation emails form ADP to sign up for the various services they provide. For instance I get emails about my company participating in the ADP retirement plan, which we already do participate in. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) ADP offered a more complete Payroll/HR program. Review Source DC Deidra C. HR Administrator Insurance Used the software for: 2+ years ### "An All in one HRIS Platform" January 9, 2026 5.0 RUN Powered by ADP is a great all in one HRIS platform, easy to use that supports HR from start to finish. Their customer support is exceptional with expert assistance readily available. Pros One of the best features in RUN is CareerPlug, it's helped the implementation process for new employees run so smoothly. Plus, given us very qualified applicants. Cons An issue that we least like is the system difference and having to manage Paid Time Off and Paid Sick Time between RUN and Time & Attendance. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We need a platform that used a biometric system. Review Source JG Janet G. Director Child Day Care Services Used the software for: 2+ years ### "Easy, Convenient, and Dependable" April 1, 2026 5.0 In addition, if I ever run into a problem, their customer service is excellent and always able to walk me through anything quickly and clearly. Overall, it has been a reliable and supportive tool that makes payroll much less stressful. Pros The RUN platform has been incredibly easy to use and has made payroll so much more manageable. I really appreciate how convenient it is to access and complete payroll on my own schedule, which is especially helpful during busy weeks. The platform is clear, efficient, and takes a lot of the stress out of payroll processing. It has truly made this part of my job easier and more flexible. Cons I truly can’t think of anything I dislike about the RUN platform. It has been a very positive experience from start to finish. The platform is simple to use, dependable, and makes payroll easy to manage. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) They caused a critical issue, and they did not resolve it to the best of their ability. They did not even acknowledge that they created the issue. Review Source RD Ranessa D. Payroll Billing Administrator Hospital & Health Care Used the software for: 1-2 years ### "Convenient and Easy to Use" March 12, 2026 5.0 We've had three payroll companies within the past 6 years and ADP has been the best in my opinion! We are able to essentially run and control our own payroll and I love the convenience! I've done payroll in Barbados! Pros Convenient and easy to use. Customer support is great, long wait times during peak hours/holidays. Employees are able to easily access their payroll account via the app. Great value for all the features and accessibility for employees and employers! Cons Setting up tax jurisdictions when onboarding. We are unable to add jurisdictions. Our employees do not work in our home office, they actually work in the community in clients homes and do not necessarily live within our jurisdiction either. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing RUN Powered by ADP Seemed easier to use. We were more familiar with ADP. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) They lost our checks once and submitted our direct deposits twice instead of once for that pay date. Review Source ACP Ana Catalina P. Compensation Manager Logistics and Supply Chain Used the software for: 1-2 years ### "My personal opinion on ADP Run" April 27, 2026 5.0 Overall, my experience with RUN Powered by ADP has been positive. The platform is reliable, easy to use, and simplifies payroll and tax compliance, which saves time and reduces administrative effort. In terms of value for money, it provides solid functionality and dependable service for small to mid‑sized businesses, making the cost reasonable when compared to the accuracy, compliance support, and convenience it delivers. Pros User‑friendly interface RUN by ADP is easy to navigate, making payroll, employee management, and basic HR tasks simple to complete without extensive training. Reliable and accurate payroll processing The system automates payroll calculations, tax withholdings, and filings, which reduces errors and saves time while ensuring compliance. Strong reporting and employee self‑service features It offers useful reports for payroll and HR data, and employees can easily access their pay statements, tax forms, and personal information through self‑service. Cons Limited customization options Some features and reports feel rigid, making it difficult to customize payroll settings or outputs to fit more specific business needs. Customer support can be inconsistent at times While support is generally helpful, response times and resolution quality can vary, especially during peak payroll periods. I asked different topics our contact by email without answer Review Source MB Monica B. Office Manager Medical Practice Used the software for: 1-2 years ### "The best change in Payroll ever" February 11, 2026 5.0 I came from Paychex and hated it. When I moved to ADP my rep help me through the change and made my life much easier. I would highly recommend ADP for any small business for their Payroll needs. Pros The ease of our bi Monthly payroll. Working with My ADP rep has made my life so much easier. If I have any questions he is always there to help. Cons I really have not had any issues that I could not make a phone call to my account rep and get it fixed immediately. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) It was miserable. High price and was not responsive to any of our needs. Did not care about working with us. Review Source VR Verified Reviewer Director of IT Food Production Used the software for: 6-12 months ### "Simple to use but couldn't trust with Local tax filings" April 17, 2026 2.0 We ended up leaving Run to go with another Payroll/HR vendor due to the extreme problems with local taxes being paid in the right amounts and to the right entities. They did it correctly the first quarter, then never got it right until after we had switched vendors. Pros Setting up our Run was very straight forward and simple to use. It was easy to run payroll and manage data. Cons While the normal transactions and interactions inside of Run were very good. The consistency of paying local taxes was a struggle. Review Source LA Lisa A. Practice Manager Medical Practice Used the software for: 1-2 years ### "Good payroll system for medical office practice " March 11, 2026 5.0 Overall it is very easy to use . The time clock integration and the 401k integration is very nice. There reports are good as well. Pros ease of use and the support desk. They are very helpful. Able to process bonus checks, wage garnishments correctly. Support staff is very knowledgeable.. Cons Training on how to use all the features. I have not been able to take advantage of the training modules. Review Source JR Josie R. Director Non-Profit Organization Management Used the software for: 2+ years ### "Great Payroll and Timekeeping System for Our Small Business" September 11, 2025 5.0 Overall my company has had a positive experience with RUN. I especially appreciate the responsive customer service. The system is easy to use and has a lot of features! Pros It's easy to use overall. Onboarding new employees is a breeze. If you need help, customer service is easy to reach and works quickly to resolve any issues. The integrated timekeeping system is helpful. There are so many different types of reports you can run, you're sure to find just the report you need. Cons The timekeeping system was a little complicated to set up - adding all the different jobs. Occasionally that system will give me errors and I'll have to refresh it. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP Seemed easier to use and I knew other people who used ADP and had good things to say about them. Switched from [Corporate Payroll Services](https://www.capterra.com/p/187532/Corporate-Payroll-Services/) We had several issues with our previous provider and the cost was constantly rising. Review Source VM Victor M. CEO Entertainment Used the software for: Less than 6 months ### "ADP EXCEEDED MY EXPECTATIONS" December 17, 2025 5.0 The ADP team employees are very efficient, professional and well trained and organized. They made me feel safe when you’re dealing with taxes and employees salaries. Pros Run is very easy to use safe and secured, Efficient software for the office and employees. technical support is there anytime you need it. Cons I can’t really criticize anything about the software or the company because so far, the technical support and costumer support have surpassed my expectations. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[GUSTO PRODUCT SUITE](https://www.capterra.com/p/174912/GUSTO-PMS-Suite/) No costumer or technical support. Took too long to get help or answers. Review Source SG Shelley G. Owner Consumer Services Used the software for: 6-12 months ### "Very happy with ADP payroll software" February 12, 2026 5.0 Very good. I've also used the HR component to help with my company policy and various HR forms. Customer Service has been excellent. Pros How easy it is to use. The timecard applicatoin for my employee, and the reports that are available after each payperiod. Cons Difficult to calculate various pay schedules from the timecards (Hours to decimal). I keep a spreadsheet handy to help with those calculations. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) The franchise was moving in this direction - but very glad I switched. Review Source KB Karna B. Owner Administrator Construction Used the software for: Less than 6 months ### "Unhappy new business owner" January 27, 2026 3.0 Overall, I am unhappy and I am currently searching for another non-ADP product. Last time I had a scheduled call for the employee training information, the salesperson (who claimed to be my POC) no showed the scheduled meeting. I emailed to ask what happened and never got an answer. Pros They cover a number of HR responsibilities all in one place. This is really handy as a new small business operator. Cons The never-ending sales calls and the lack of one assigned support person. Every salesperson claims they are my POC. What they mean is they are wanting to sell me another ala carte product, and they are the POC for that product and unable to help me with the original product I purchased. Review Source AS Alyssa S. Dir Hospitality Used the software for: 1-2 years ### "Run and change to ADP RUN!" January 30, 2026 5.0 Its been okay, things at times have been difcult and times have been easy. I would recommend ADP to others. The best part is they handle all the transition. Pros I was 2weeks post partom and my previous payroll company "fired me" they had been having many issues with processing, failing to pay overtime correctly and direct deposits delayed. I was FREAKING out! As I used them for years and they were so cheap!!! But you pay for what you get I supose! However ADP changed my mind on that as it is very reasonal priced and a great product!!!! When I changed over to ADP my onboarding team was very friendly and got everything rolling! I was able to let the perv company know I was DONE with them that day and ran my payroll with ADP with in a day!!!! I was so greatful!! Cons Doesnt track if staff makes minimum wage. And doesnt track minimum wage changes by county/city/state. Alternatives considered [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) Reason for choosing RUN Powered by ADP Best on boarding process, team to assist with changing over. Switched from [Phrase Localization Platform](https://www.capterra.com/p/276186/Phrase/) They had too many error processing and my employee were getting upset. Review Source JM Jorge M. Senior Payroll Specialist Accounting Used the software for: 2+ years ### "Best payroll company so far" January 28, 2026 5.0 It has been great and keeps going on the right direction I can not wait where they will offer next that will make our process even more easy. Pros The user friendly experience as well as the customer service support that has been top notch since day one, the software has been updating over the years which is great. Cons The real "problem" would be that sometimes they do not debit our account right away for taxes which I get is not bad but our bookkeepers do not like. Review Source KS Kim S. HR Manager Wholesale Used the software for: 1-2 years ### "User Friendly For Both HR and Employees " September 4, 2025 4.0 Overall I am satisfied with the system and the support. I am glad we switched to RUN from our prior system. I will say processing payroll even with the more manual tasks is still quicker and easier with Run. Pros Run is easy to use and navigate the different areas. Our employees have mentioned that it is easier to navigate than our last system and the system is pleasing to the eyes. The cost is reasonable. The system is compliant with the laws so you don't have to worry about missing anything and gives alerts as too changes coming. Customer support is good and has been able to answer most of my questions when I need to call. Cons There are functions that my previous system could do that RUN cannot. The compliance of the system is both a pro and a con. It is to the minimum of what the law states and no room to change the system if you go above and beyond. There is limited customization. It runs smoothly for the employee and for administration it can get complicated for each system is a different entity. Many times you call the customer service number and need to be transferred to a different department. Also there are more manual steps I need to take compared to previous systems, though still quicker to process payroll. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.