--- title: "Page 37 | RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 37 - Is RUN Powered by ADP the right Payroll solution for you? Explore 1587 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/185859/RUN/reviews/?page=37" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- RUN Powered by ADP 4.6 (1701) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 37 - Reviews of RUN Powered by ADP ## Showing most helpful reviews Showing 901-925 of 1701 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use McGavock R. Founder Used the software for: Less than 1 year ### "Add a breakdown of transfers" December 19, 2025 5.0 8/10. Great over all, but I would like to have a breakdown of the outgoing transfers. That’s it. All else is good Pros Easy to use and sends me lots of reminders. This is extremely helpful for a busy small business owner. Cons Not clear what all the money being taken out of my account is going towards. I would really prefer to know this information Review Source President Used the software for: Less than 1 year ### "Easy way payroll " December 17, 2025 5.0 Overall, my experience with RUN Powered by ADP has been very positive. The system is reliable, easy to run, and supported by knowledgeable and professional staff. Pros The easy way to run it and the pretty good professional of the representative that help to me in my office Cons Some features take a little time to learn at first, but overall it works well once you get familiar with the system. Review Source Owner Used the software for: Less than 1 year ### "My first time doing payroll" December 18, 2025 5.0 It’s very smooth and I appreciate all the follow up’s asking if I’m doing ok. I’ve never had a company check so many times Pros It seems very easy to connect my payroll to quickbooks . I was a little apprehensive at first but my fears were alleviated Cons I would like to see some more videos explaining certain processes rather than relying on a person to help me each time Review Source Cynthia C. Dir, Communications and Engagement Used the software for: 3-5 years ### "RUN Powered by ADP Met Our Needs" February 6, 2025 5.0 Very positive. Even after we stopped being a customer, we were able to pull historical data for a while and that was very helpful! Pros RUN was super easy to use. When questions came up, representatives were on it and got me answers quickly. This was also a reasonable alternative to their more expensive/comprehensive option. It met all of our needs given we now had an HR leader on our team. Cons The only reason we stopped using RUN was we switched timekeeping systems and needs a payroll partner that interfaced with that new system (About Time/WorkMax) as well as with Sage 100. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) We hired an HR leader and focused our training curriculum on other sources so did not need the additional features of TotalSource. Review Source Chairman Used the software for: Less than 1 year ### "Great Resource" December 17, 2025 5.0 Pros Process implementation and flow was really beneficial for our working style. It helped get order to the company. Cons Overall the benefits are tremendous but as we look at trying to reduce costs the fee can be a bit of a concern Cost is a little high. Review Source Katheryn H. Waiver Support Coordinator Used the software for: Less than 1 year ### "ADP for Small Businesses " February 20, 2026 5.0 It is a one stop shop for all small business payroll needs. Easy and employee friendly to use. Customer service is attentive and help quickly when needed. Cons none Review Source NB Nico B. Finance Team Used the software for: 3-5 years ### "Great Software for Navigating US Payroll and Tax" February 27, 2025 4.0 We Use ADP to manage our US subsidiary's payroll. The system helps with ading employees and allocating correctly the right tax brackets for Federal and State. then we can process our monthly payroll at the push of a button and all the EE's decdctions are then deposited by ADP accordingly Pros easy to use, interactive and intuitive, I have been using ADP for the last 6 years Cons the chat is great but it would be nice to have a dedicated contact number to call for specific issues Review Source Angela B. Office Manager Used the software for: 1-3 years ### "Office Manager" January 17, 2025 4.0 My experience has been very good with them. Pros It is very user friendly. I also like that you can save the reports you run every payroll. The customer service is also very good. Setting up was easy and the representative came and helped transfer things over from the other payroll service Cons The emails you get to add more features almost constantly. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) I had a lot of issues with Paychex and many payroll errors Review Source JM Jenna M. IOC Used the software for: 1-3 years ### "Easy and Affordable " March 26, 2025 5.0 Pros Great customer service and simple to use. Cons Nothing really I thought it was affordable and simple Review Source SJ Steven J. Operations Used the software for: 3-5 years ### "Good product for payroll and workforce management" December 20, 2024 4.0 Used RUN for a few years and liked the payroll processing and reporting capability. However, pricing has become too high. Pros Easy to set up, use and maintain. The user interface is intuitive. Cons Pricing was higher than competitors. Not enough value for the money. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks Enterprise was being ended (at least we were being told that from Intuit sales). ADP started off being cost-effective, but rates rapidly increased after the first term expired. Review Source EB Erinn B. Client Service Specialist II Used the software for: 3-5 years ### "LOVE RUN by ADP!! - for growing business this is a great product" November 13, 2024 5.0 Overall Run powered by ADP is great. They make it super easy and user friendly to run payroll and they also automatically do tax filings and W-2s. They also have a mobile app to make it convenient and the employee portal is great for them to have access. The Reports in ADP are phenomenal! Pros What I like most about RUN powered by ADP is that it is easy to setup and run payroll through also that they file tax filings, and the reports are great. Cons My least favorite thing about RUN powered by ADP is the pricing is a little bit more than some other Payroll providers in the market. Review Source Human Resources Generalist Used the software for: 1-3 years ### "RUN is a great, easy-to-use payroll solution" October 9, 2023 4.0 Having a sales rep available to respond to my inquiries is a huge convenience. The supplementary data and reports are appreciated, as well. I appreciate that your costs are less than those of similar businesses. Pros RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid. Cons It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) It's helpful to have these calculators at my disposal so that I can accurately inform my clients of their net pay after taxes. Review Source Response from ADP February 26, 2024 Katrina, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the Wholesale experience has been shared internally.   -Your RUN Team Jan P. Bookkeeper Used the software for: 1-3 years ### "ADP Run User" August 22, 2023 5.0 Overall experience is a very positive one. It does everything I need to make running payroll easy for me. Pros I love the chat feature. If I ever need anything they are always there to help. Paid Time Off tracking is very useful. Cons There is nothing that really that I can think of that I don't like. Review Source Response from ADP October 2, 2023 Jan, Thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business. -Your RUN Team Amanda D. Practice Manager Used the software for: 3-5 years ### "Easy Management " November 7, 2022 4.0 Over all its a great system that is easy to operate on a day to day basis and to stay complain with needed paperwork. Pros I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely. Cons The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The switch was made as ADP offered more options for the money at the time of the switch. Reasons for choosing RUN Powered by ADP The option and over all run of the site is why we switched. Review Source Sheila L. Office Manager Used the software for: 1-3 years ### "Run Powered by ADP is great online software for busy office managers" October 11, 2022 5.0 Excellent resource for busy office managers / HR professionals. Keeps me on track and on time. Pros The graphs, calendars, and reminders make it easy to stay organized. Easy payroll and W-2s. Direct deposit. Paperless. Onboarding and offboarding employees accurately. Vacation/leave tracking. Cons I haven't had any problems using this software. And it's online, so if I need to run payroll while I'm away from the office, I can still do that. Review Source Executive Director, CFO Used the software for: Less than 1 year ### "Great software" March 16, 2022 5.0 My overall experience with ADP RUN was phenomenal, not only because I loved the user-friendly site that made my life as the administrator so much easier, but the customer service I received was top-notch! I had my own personal representative every step of the way. Any time I needed anything and reached out whether it was via email, text, or phone I would get an immediate response. I loved RUN so much that I made multiple referrals to them. Did you know that you can earn gift cards that you can use anywhere when you refer someone who signs up with ADP?! And each time you refer another person/business the amount of the gift card increases!! Pros What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there! Cons The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features. Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) With Heartland Payroll I received only payroll processing and that's it. Sure, it was extremely inexpensive, but I got no other support from them. After I switched to ADP RUN I found out that there were so many things that I wasn't doing for my company that I should've been. Because of the lack of guidance from Heartland I was truly missing out. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing RUN Powered by ADP What made me choose ADP RUN over other payroll processing providers was the customer service I would receive for my money (which isn't expensive at all) as opposed to paying close to nothing for a payroll service that gave me no benefits whatsoever. Review Source Response from ADP March 17, 2022 Melinda, Thank you for taking the time to post this review of RUN Powered by ADP?. How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business! We appreciate your valuable insights! -Your RUN Powered by ADP? Team CB Cindy B. Office Manager Used the software for: 3-5 years ### "Run Powered by ADP" November 15, 2021 5.0 Pros Run is very easy to use and is great for smaller companies. You are even able to work with your specialist to get WC insurance set up on your platform, but of course for an additional cost. It also integrates with a time clock portal to import your hourly employees, hours, including overtime. Cons We have not had any issues when using this platform. Review Source Response from ADP November 16, 2021 Cindy, Thank you for taking the time to post this review of RUN Powered by ADP®. How wonderful to hear that RUN® provides you with the information and access you require at your fingertips, empowering you to focus on your business! We appreciate your valuable insights! -Your RUN Powered by ADP® Team Owner Used the software for: 3-5 years ### "Great product with inconsistent customer service " February 1, 2022 5.0 I have not found a better more affordable option. It does everything I need it to do and requires very little effort on my end. I appreciate that it just requires me to tap a few buttons to rub my payroll. I need something that is quick and easy. Pros The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app. Cons I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app. Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/)[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reasons for choosing RUN Powered by ADP Ease of use and the app functionality. Review Source Response from ADP February 2, 2022 Juanita, We are happy to hear that overall you find ease of use and helpful functionality within RUN Powered by ADP®. We appreciate your feedback on the Mobile app and wait times and have passed this along for review. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP® Team Office Manager Used the software for: 3-5 years ### "Payroll Made Easy" January 19, 2024 5.0 My account manager is excellent. He is always responds quickly to any questions or problems I may have. It makes payroll simple. Pros It makes my job much easier. This gives me time to work on other projects. Cons There really isn't anything that I don't like about RUN. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The poor customer service at ADP. I had issue with payroll twice. Reasons for choosing RUN Powered by ADP The customer service reviews I heard from other companies. Review Source Response from ADP February 26, 2024 Hi Jennifer, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.   -Your RUN Team CR Chad R. Director of Human Resouces Used the software for: 3-5 years ### "Run will help your small business" November 25, 2022 4.0 Pros It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run. Cons After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter. Review Source Meg S. Director of Operations Used the software for: 3-5 years ### "OK for Payroll, Terrible for Taxes" October 6, 2025 3.0 Software is great, company is difficult. Pros Easy to process payroll and requires very oversight on customer end. Cons ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again. Switched from Cost Reasons for choosing RUN Powered by ADP Software ease of ise Review Source Russell B. Stale product that hasn’t changed in 15+ years Used the software for: 3-5 years ### "Stale product, but flexible payroll processing" June 9, 2022 3.0 It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees. Pros It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated. Cons In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing RUN Powered by ADP Gusto makes it nearly impossible to change paychecks on the fly. Review Source Response from ADP June 9, 2022 Russell, We thank you for your feedback of RUN Powered by ADP® and are glad to hear you find ease of use and flexibility with your payroll. Your feedback regarding mobile access has been passed along to our Product Team for review. We value your partnership on your payroll and HCM needs. -Your RUN Powered by ADP Team Office Manager Used the software for: 3-5 years ### "Run Powered By ADP Is So Easy To Use!" December 5, 2019 5.0 I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs. Pros The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it. Cons My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website. Switched from It was more complicated to use and restrictive on accessibility, plus it didn't provide any employee management or filings of any kind. It was basic, just a way to deposit paychecks into employee accounts. Review Source Response from ADP December 10, 2019 Jillian, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced. We value your long standing relationship and appreciate you taking the time to provide these insights on your experience! - Your RUN Powered by ADP? Team Controller Used the software for: 1-3 years ### "Reliable, easy, and great customer service" October 4, 2019 5.0 It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own. Pros I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel. Cons Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data. Switched from I switched to have more useful and easily accessible reports and the ability to export data to Excel. Review Source Response from ADP October 11, 2019 Thank you for your exceptional review of RUN Powered by ADP?! We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient! The RUN? Service Team is always here to provide quality support, right in the moment you need it and we are thrilled to hear that has been your experience. Your feedback and insights are important to us so that we can continue to deliver you with the products and tools that enhance your business. Our team would be happy to discuss reports in more depth with you, we look forward to hearing from you. - Your RUN Powered by ADP? Team Owner Used the software for: 3-5 years ### "ADP is easy and simple to use" April 9, 2024 5.0 I feel confident in ADP as a company. As i have know about them for a very long time. Since at least 1980 in Syosset NY. Long story short, I have seen them grow over the years and i know how things are run there. They have been around a long long time and have only grown with time. So i have the utmost respect and confidence in ADP as a company. Pros Customer service is spot on. I always can get help when i need it and i get to speak to a human being. I like the ease of inputting information and feel like they actually care. Cons Just a little pricey. But i feel confident that i always have help. As a small business owner in NY we just pay so much for everything. But as a service in NY i get that it is a cost to run a business. Our payroll is our whole business. We do our best to save on costs but its not easy. Review Source Response from ADP August 8, 2024 Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about price has been shared internally.   -Your RUN Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.