# Page 4 | RUN Powered by ADP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RUN Powered by ADP the right Payroll solution for you? Explore 1403 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185859/RUN/reviews --- RUN Powered by ADP 4.6 (1403) [View alternatives](https://www.capterra.com/p/185859/RUN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of RUN Powered by ADP ## Showing most helpful reviews Showing 76-100 of 1403 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Theresa B. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Extremely Satisfied!" February 26, 2026 5.0 From the beginning of my time with ADP I've received nothing less than excellent service. When I have questions I have never had to wait more than an hour to receive help, when I hit a snag at no fault of ADP but my own, they've always gone the extra mile to make sure my transactions were resolved quickly and with care. Pros I love that I can process my payroll myself with ease. The customer support is always top tier. I also love that I'm able to manage my employees information myself as I am very hands on with things concerning my agency. Let me not forget the price for all the products I'm getting. I am completely satisfied. Cons At this moment I can't think of anything I dislike about ADP. Since I began using ADP for payroll and onboarding I haven't had one issue. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) At the time Paychex was not able to help with my company's needs. Review Source LS Lola S. Director of Finance and Administration Research Used the software for: 2+ years ### "Run Review" May 13, 2026 4.0 For the most part, the Run application is sufficient for doing payroll, and I will continue to use it. Pros \*\*Ease of Use:\*\* 8/10 - The product has a user-friendly interface, making it easy for new users to navigate. However, some advanced features might require a bit of a learning curve. \*\*Employee Management:\*\* 9/10 - The employee management features are robust, offering comprehensive tracking and reporting options. It allows for efficient communication and performance evaluation. \*\*Value for Money:\*\* 7/10 - While the product offers great functionality, the pricing could be a bit high compared to similar solutions on the market. However, the overall benefits may justify the cost for businesses looking for quality. Overall, it’s a solid choice, especially for those prioritizing employee management capabilities. Cons I recently had a disappointing experience with the process implementation. Unfortunately, the execution fell short of expectations. There seemed to be a lack of clear communication and guidance, which led to confusion among the team. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing RUN Powered by ADP At the time, the discounts were to our advantage. Review Source SR Sam R. Practice Manager Veterinary Used the software for: Less than 6 months ### "Easy to use!" February 16, 2026 5.0 I like how most everything is pretty intuitive. And if I find it is not, there are usually helpful video demos that are available when searching topics. Pros Overall the technology is very user friendly. It is very intuitive and responsive. If you have ever used a slower platform, you will be grateful for the speedy flow of this program! Cons The sign in screen will frequently show an error message which can be frustrating. Not a whole lot of cons to be seen so far! Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Reason for choosing RUN Powered by ADP Promos were pretty enticing and the demo of the platform show cased the ease of use which was perfect! Switched from [Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/) They decided to switch their software platform right before the end of the year and instead of a smooth/stress-free transition, it was a total nightmare. Review Source ER Eric R. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Much improved over Workforce Now for my small biz" February 26, 2026 4.0 Much improved from WorkForce Now. I like it a lot. Tools are intuitive to access and locate. Payroll is very easy to run. Pros Simple tools and no extra complicated tools that need multiple steps to configure. I have had to contact ADP far less for help than with Workforce Now. Cons No document storage for the HR section accessible to employees or customized signed forms for the onboarding section. There does not seem to be an invoices section to see ADP charges broken down. Would like also have the ability to designate an employee with admin priveleges-- Must have separate email address. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simple and customizable for my payroll scenario. ADP worked with me on pricing to make switching more atractive. Review Source LG Lisa G. Owner Construction Used the software for: 1-2 years ### "Satisfied customer!" March 3, 2026 5.0 Our company has been with ADP about a year and a half now and we have had no problems at all. That was not the case w/ another payroll company. It was an absolute nightmare. Pros The ease of processing payroll is great. I was reluctant at first with inputting the information myself, that I would make a mistake but the system lets you know if it found an error and double checks with you before you hit process. Cons I am old school and prefer speaking to someone. But once you process payroll a few times it just becomes easier and easier and you gain self confidence. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) There was no communication w/ them. Once they had your debit info I felt like my account was being debited w/out any communication. It took me forever to cancel it, it was so difficult Review Source SG Sushant G. CFO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Reliable Payroll" April 28, 2026 5.0 Overall, my experience with RUN Powered by ADP has been solid. It’s not perfect, but it does what it’s supposed to do without creating extra work. It simplifies payroll, compliance, and employee management, saving time and reducing administrative burden. Pros What I liked most about RUN Powered by ADP is how straightforward it is to run payroll without overthinking it. The interface is clean, and once everything is set up, it becomes a pretty smooth, repeatable process. It also gives a sense of reliability when it comes to tax filings, which takes a lot of stress off your plate. Cons The biggest downside is the cost—it can feel a bit expensive for what it offers, especially if you're a smaller business. Review Source TH Tara H. Owner Construction Used the software for: 1-2 years ### "Makes my payroll process easy" March 5, 2026 5.0 ADP Run offers includes many features and has a lot capabilities from an end user perspective, and I feel like I am learning something new often. Pros The ADP RUN software is intuitive from an end user perspective. Also ADP Run is easy to navigate for our payroll and time tracking needs. Cons Nothing really, because ADP Run offers includes many features and has a lot capabilities from an end user perspective, and I feel like I am learning something new often. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) ADP Run is all inclusive software, where we timetrack, track job costing and process payroll Review Source BA Brittany A. Office Manager Construction Used the software for: 1-2 years ### "ADP Success for Small Business " February 24, 2026 5.0 Experience has been amazing! Happy that we made the switch from a previous payroll company to ADP - so much more to offer to our small business! Pros RUN Powered by ADP has a great customer service support line! Process implementation is seamless and the site is very user friendly. Great value for your money with lots of great features! Cons The one downfall would be sometimes the wait time for the customer service support line can be very long. However, once you do get support, they are very quick! Review Source BF Brenda F. Director of Business Development-Practice Administrator Medical Practice Used the software for: 1-2 years ### "HR in Motion: Powered by RUN" October 10, 2025 5.0 Real tools for daily, weekly, monthly and yearly tracking, saves time and headaches. It is easy to use and there is always help available if I have questions. Pros Easy to navigate with fantastic features to keep me organized in payroll and HR tasks. Easy reports, Easy to maintain employee hours. Cons everything I have worked on in Run has been fantastic so far. I have not come across any issues this far. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP The value and the ability to do all we needed in our HR department Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) needed a better system, that offered a better way to track our HR needs, Review Source CT Carolyn T. Hospital Manager Veterinary Used the software for: 1-2 years ### "Convenient but counter-intuitive" March 12, 2026 4.0 Overall good. Four out of five stars. I think the site is great for recordkeeping, but should be easier to maneouver. Pros I appreciate how everything is conveniently in one place, on one site. The report options are nice, and I can leave comments as reminders for myself! Cons The site is difficult to navigate, and not intuitive. Once I learned the site, it became easier, but I still have to call for help often. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I wanted a more inclusive program, to save time. Review Source cK collette K. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Payroll processing and customer service" January 27, 2026 5.0 Good but could be improved by specific numbers or emails to access different areas for payroll. It would be nice to be able to speak to your dedicated payroll representative when you have a question like Paychex's has available. I guess a little more white glove service. In the past if I left a voicemail or I sent an email I may not get a response until I include the initial sales rep that I had. Pros Availability to process payroll 24 hours a day is nice and also having access customer service at anytime of the day is helpful. Cons Navigation of sight could be more streamlined. Particularly the reports section. It would also be nice if instead a customer service emails that often get bounced back that each area had a dedciated contact email. ie. reporting dbl payments for w2 Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had an issue with a mistake they made and it took 6 months for them to rectify it, and at the time ADP approached me and offered a more competive pricing Review Source LC Leola C. CEO Food & Beverages Used the software for: 2+ years ### "Serious concerns about reliability and service quality" April 17, 2026 3.0 I chose ADP because of it's reputation and the convenience of having payroll, tax filing and HR tools all in one system. However the service on the other side has been disappointing at times. My most concerning was how payroll checks are delivered. They were left on the ground in a parking lot exposed to rain that day. For a company handling something this important this level of carelessness is unacceptable and raises serious concerns. in addition, thee cost structure is frustrating fees add up quickly, and it feels like you are charged for every little service that I feel should be included like the HR tools. Customer support for payroll processing is sometimes challenge. communication with representatives can be difficult at times. Pros I like that everything is at my finger tips Automatically calculate wages, taxes and deductions. I can run payroll in minutes. Cons I have trouble finding the correct web address. I don't care for the onboarding with the double typing the information twice and choosing the sex of an indiviual, is a little aggravating Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Horrible service, my representative hard to work with Review Source PW Peggy W. Vice President-CFO-Human Resources Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "ADP - We're in this Together!" December 16, 2025 4.0 Excited to share our journey with ADP! Transitioning from our previous payroll provider wasn’t easy, but the ADP team truly won us over. While onboarding had its challenges—several attempts from October to November due to setup issues—the support we received made all the difference. In December, we successfully ran our first payroll! It wasn’t perfect, but it was a big milestone. Now, as I work on our second payroll, I’m finding the system intuitive and easy to navigate. Whenever I hit a roadblock, the specialists are just a call away and always ready to help. A huge shout-out to \[sensitive content hidden\] for their outstanding support throughout this process. Your dedication turned a tough start into a positive experience. Looking forward to a long and successful partnership with ADP! Pros Friendly, approachable customer support specialists went above and beyond to efficiently resolve issues, making a positive difference. Cons The initial onboarding process was drawn out and required more time than expected, creating a delay in getting fully operational. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing RUN Powered by ADP Again to save money and Gusto didn't have all the capabilities we needed. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We switched to save money and because of a persistent sales person. Review Source DR Daniel R. HR Automotive Used the software for: 2+ years ### "RUN Powered by ADP revew" February 18, 2026 5.0 My overall experience with RUN powered by ADP has been very positive. It easy to use and implement. I have never had an issue that cannot be fixed quickly. It handles all of our needs and has every report imaginable. Pros The customer support is second to none. If I ever have an issue I give them a call and it is solved within 30 minutes. It is extremely easy to use and the user interface makes searching for whatever you need very accessible. The amount of features is endless. Cons I have nothing that comes to mind when I think about what I like least about RUN powered by ADP. Any issue I ever had has been solved by customer support. Review Source EH Eddie H. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "UP TO DATE " March 26, 2026 4.0 My overall experience is great. I enjoy the vast number of products to choose from, and I enjoy the ratings often displayed for the items. Pros It is very user-friendly. The system allows me to be very interactive and direct when selecting potential products to order. Cons Some confusion on the rollover display of the products. Sometimes the products are magnified too much, and I am unable to zoom in on the specifics I'm looking for. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The services at Paychex were not organized. Paychecks were slow to respond. Paychex did not put my needs first. There was a high employee turnover. There was no backup for employees who were out of the office. Review Source JF JEFFREY F. owner Accounting Used the software for: 1-2 years ### "ADP GREAT TOOL" March 6, 2026 5.0 Each week brings excitement as I utilize a valuable tool such as ADP. I am grateful for the consistent support I receive, particularly from my sales representative, \[sensitive content hidden\]. Working with such an esteemed company enhances my professional experience and fosters an appreciation for the services provided. Pros The products offered by ADP are exceptionally beneficial at this time. The payroll management process for my clients is user-friendly, the implementation procedures are outstanding, and the pricing structures are notably flexible. When clients or we, as partners, require customer service, the response is consistently prompt and effective. The support team is always available to resolve any technical issues or bugs that may arise. We value the automation of processes, and we regard employee management as a critical component of our operations. Cons I truly find it challenging to identify any aspects that I find unappealing. I honestly don't have anything to say about it. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I like how ADP handles payroll. and clients like it better Review Source NZ Nikol Z. Tax Advisor Accounting Used the software for: 1-2 years ### "Review ADP Again" December 17, 2025 5.0 Sometimes when I am logged into the system it times me out and when it does, It is so hard to log back in. The payroll feature is no longer there and I have to log out / log in maybe 5-10 times to get back to what I was doing. Pros What I liked most about RUN Powered by ADP was how intuitive and reliable the platform is. It streamlines payroll, tax filings, and compliance in one place, making it easy to manage payroll accurately while saving time and reducing stress for both employers and employees. Cons The Timeclock - I dislike it. The hours come over into the payroll but the overtime / holiday pay does not carryover property and they must be adjusted. There are no alerts saying someone forgot to clock out. It is easy to just approve the payroll without going into each employee to edit times, which is a required task. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) ProfitSharing, convenience, accountant connect Review Source DE Donna E. Accountant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Service" February 17, 2026 5.0 It has been a great experience. Much better than any other programs we have used. Saves me a lot of time. Pros So easy to use and if I get stuck, chat is always there and very helpful. Compared to other programs, much more bang for the buck. Reports are readily accessible. Cons Out of state withholding taxes weren't always correct and ended up with additional payments due. Fortunately not a big amount. Part of this is because the states did not notify us of the correct percentage to use. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing RUN Powered by ADP Ease of use, reporting options and cost. Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) They were too expensive and difficult to work with. Review Source BV Brooklyn V. Owner ceo Retail Used the software for: 1-2 years ### "Very easy to use!" December 17, 2025 5.0 Overall, my experience with RUN Powered by ADP has been very positive. The platform has made managing payroll and employee information much easier and less stressful. It saves time, keeps everything organized, and reduces the chance of errors. Customer support has also been helpful when questions come up, which adds to the overall positive experience. While there are minor areas that could be improved, they do not outweigh the benefits. I feel confident using RUN Powered by ADP and would recommend it to other small business owners who want a reliable and easy-to-use payroll solution. Pros Very easy to use! Super user friendly. What I like most about RUN Powered by ADP is how easy it is to use overall. The platform is very user friendly and intuitive, even for someone who is not extremely tech savvy. Everything is laid out clearly, which makes payroll, employee management, and basic reporting simple and straightforward. I appreciate how quickly I can log in and complete tasks without feeling overwhelmed or confused by too many options. The system saves time and helps keep things organized, which is especially helpful when running a business. Overall, the simplicity and ease of navigation make RUN Powered by ADP a great tool to work with. Cons One thing I liked least about RUN Powered by ADP is that it can sometimes be confusing to find the correct website or login page. There are multiple ADP links and platforms, which can make it unclear where you should go for specific tasks. This can be frustrating, especially when you are in a hurry and just want to access payroll quickly. Once logged in, the system works well, but getting to the right page initially could be more streamlined. Improving clarity around login links or consolidating access points would make the experience even smoother and more efficient. Review Source Julie Y. Medical Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "runPayroll" April 13, 2026 4.0 It’s fine, it could use some modernising to make it less clunky, it seems more geared to enterprise thn smaller businesses. Pros Run payroll has great customer service, is relatively intuitive to use, onboarding is as easy as creating an account and logging in, and the UI is fine for what it is. Cons The cost adds up fast when you select add on service, and the payroll pay periods are generally wonky and require multiple step resolution, as opposed to being able to change it on the home page. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Failure to provide good service on the part of account manager assigned. Review Source JC Jacqueline C. Organization Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "I like using RUN " February 16, 2026 5.0 great customer service chat, phone calls, and email responses. great prices easy to understand payroll and workmen's comp. Pros customer support always answers in timely manner prices for services is excellent for my small buisness Cons There are no applications that I can just print off I have to put it together. And I get a lot of emails for retirement plans but we are to small for a retirement plan Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) they were up wards of $9,000. 00 plus taxes and payroll Review Source JF Jensy F. Controller Construction Used the software for: Less than 6 months ### "New ADP user, so far very good" February 7, 2026 5.0 It was a super smooth transition. As the admin, I was able to add another user and I sent invite emails to employees so they are able to access their paystubs any time they need to. Pros We recently switched to ADP and so far I love how user interface. The layout is lo logical and easy to follow even for non-tax people. The reps we worked with responded to all my questions and have been available during the onboarding process for anything we need. The reports available are easy to customize and readily available too Cons I wish that I could add my own state tax account numbers. We had to add another state to ADP and I was not able to do it on my own I had to reach out and wait for someone to set it up for me. If we hire an employee from another state, I'd like to be able to add our company information myself. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Our EA switched all his clients to ADP Run Review Source GR Gregory R. CPA Accounting Used the software for: 2+ years ### "You gotta love, ADP RUN" December 16, 2025 4.0 It’s great our office manager does all the work all the tax forms are filed. All the taxes are paid. There’s no risk of any penalties. Pros I am a CPA and I have been dealing with payroll for my entire career. ADP makes it easy and takes all the stress out of the job. Anyone can do it. Cons I don’t know. We did see some problem with setting up clients we saw taxes get double paid in the set of process for those some new clients who were brought in in the middle of the year mostly problems with the Michigan UIA. Review Source RP Ronnie P. office manager Automotive Used the software for: 2+ years ### "Great Product" March 5, 2026 5.0 Overall, my experience with RUN Powered by ADP has been positive. It’s a reliable platform that makes payroll processing straightforward and helps keep employee and tax information organized in one place. While some advanced features require additional services, the core tools work well for small businesses and save a lot of time managing payroll and basic HR tasks. Pros What I liked most about RUN Powered by ADP is how simple and reliable it makes payroll and HR tasks. The platform is very user-friendly, allowing you to quickly process payroll, manage employee information, and handle tax filings with confidence. It saves time by keeping everything organized in one place, and the reporting tools make it easy to track important details for a growing business. Cons What I liked least about RUN Powered by ADP is that some features can feel a bit limited without upgrading to additional services. Certain reports and HR tools require add-ons, which can increase the overall cost. At times, navigating between different sections of the platform can also feel slightly clunky, especially when trying to quickly find specific payroll or employee details. Review Source RI Rima I. Adminstrator Accounting Used the software for: 2+ years ### "\[sensitive content hidden\] sets the standard for service excellence " December 16, 2025 5.0 RUN makes payroll easy. This saves significant time eacg pay cycle. \[sensitive content hidden\] our account executive is the best. Nothing is impossible for him Pros ADP Customer support is responsive, knowledgeable, and makes payroll stress-free. Keep up the good work. Cons ADP Process implementation feels complicated, too many documents needed to an extent that the clients gets frustrated. Its not smooth or user friendly. Switched from [UltraTax CS](https://www.capterra.com/p/79430/eDiscovery-Point/) ADP is way better in payroll. ALL reports especially taxes ones are easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.