# Dental Intelligence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dental Intelligence the right Dental solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185878/Dental-Intelligence/reviews --- Dental Intelligence 4.6 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Dental Intelligence Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NS Nicole S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Love how all analytics are in one place and the system integrates with our practice management system.“ October 1, 2024 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I’ve had a very disappointing experience with Dental Intelligence, primarily due to a complete lack of responsiveness and unresolved billing issues.“ December 16, 2025 AO Angelika O Treatment coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The analytics portion was my favorite part about it.“ May 29, 2025 AO Angelika O Treatment coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I also didn’t like that there were separate platforms for analytics and then like patient engagement.“ May 29, 2025 TG Tammy G Director of OperationsHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I like all of the features of Dental Intel and it’s still growing!“ April 2, 2024 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “In addition, I’ve been overcharged based on the terms of that same contract.“ December 16, 2025 NS Nicole S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “We love Dental Intel and have loved using it in our practice!“ October 1, 2024 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I’m posting this review because direct communication has failed.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Teacher E-Learning Used the software for: 6-12 months ### "Great Dental Portal" July 25, 2021 5.0 Have been using it since starting at the new dental practice and it has been great. Pros I like the ease of checking into my appointments and reminders of the appointments. Cons I wish there was a way to see upcoming appointments besides the reminders. Review Source Response from Dental Intelligence July 27, 2021 Thank you so much for taking the time to leave us a review ! I'm glad you are enjoying the Modento patient app, and we appreciate your feedback about the upcoming appointments! TS Tarrah S. Insurance Coordinator Medical Practice Used the software for: 2+ years ### "Best Engagement System! " June 15, 2023 5.0 Dental Intel has help our office by keeping our schedules filled, and we are currently booked out till October for Hygiene and August for Providers! Pros The recall is great and has lots of ways to filter from age, no apt made, last apt and more. They also have an online scheduling that keeps track of HYG past due, unscheduled TX, broken appointments and can pull from our ASAP list! Even if you do not want patients to be able to make their own apt (we do not) the rest of the information that DI can tack is so worth it, and to be able to pull from the ASAP list is a game changer! Plus, they offer so much more, really is the best engagement system we have used! Cons We do not use the Analytics. I am sure it is great!, however just something our office feels we do not need Reason for choosing Dental Intelligence Dental Intel offered all the same product, plus more with more reasonable pricing, and the customer service was exceptional! Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Lighthouse could not keep up with our growing practice, they do not offer a lot of features, and they were not helping with recall very well. Review Source MV Morgan V. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Beware of Dental Intelligence " July 29, 2023 1.0 Absolute trash of a company. I’ve spoken to 3 people there including \[sensitive content hidden\] to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. You’re better off with a software that fully integrates with Dentrix like Patient Engage or a software with more robust patient forms like Weave. Pros confirmation emailsThat’s all this company does well Cons Customer serviceMorning huddles don’t pull accurate data Patient forms do not integrate with dentrix Review Source AN Ariana N. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "DI Review " April 10, 2024 5.0 Great experience overall. I recommend DI to all of my dental friends. Pros I love the analytics software. I love the chart visuals and follow up system! Cons I love all of their services. I wish they would implement a rx software. Coming soon I hope! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Better Integration and capabilities and overall services. Review Source JC Jessica C. Owner Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Helped with Covid19 protocols AND so much MORE" February 5, 2021 5.0 It's been easy from the get-go, I really can't ask for more. I do hope as they become more popular and grow in size, their top notch customer service stays at the level I have grown accustomed to. Pros Customer service has been the best I've experienced in my 12 years of practice and 10 years of practice ownership. It's a company based in another state than I am in, but it feels like they are right next to us because we can text, call, email and they are right there! The software itself is easy to use, easy to implement and once again, they were right there when we needed anything. The platform is nice to look at, gives it a high quality feel, great user experience for us and the patients. They're are always updating their features and gives a monthly announcement and video on the new updates. It's very impressive. Cons If I could go in and edit my own health history forms that would be fantastic, but maybe in the future. Currently, we email in the edits and it's done in a few short hours or a day. So it's not a problem, just a wish list. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) The previous company, Lighthouse360 was just to slow. I'd waited put to an hr and my staff has waited over an 1hr to get customer support. That's not acceptable. There's other things we got to be doing than asking for simple things to change. Review Source Response from Dental Intelligence February 8, 2021 Hi Jessica! Thank you for taking the time to leave us a review, and for that awesome testament to our customer support! Customer service is a top priority for us, so please know that we are deeply committed to maintaining excellence in support as we grow. Glad that you find the monthly software update videos helpful and informative, too! I also want to let you know that a user-facing forms editor is under development as we speak no firm release date yet, but we hear you and we're working toward it :) GB Gary B. Dentist Hospital & Health Care Used the software for: 6-12 months ### "A novices view" March 29, 2024 5.0 Fair to good, Still not a fan of Vyne, need a degree in insurance for some aspects Pros very flexible filtering , patient chat, auto reminders. once reached, the high level trainers are very good and responsive. Cons Complicated product , training is difficult because it requires a high level of competent knowledge and use of Windows. Low level trainers did more harm than good. Reason for choosing Dental Intelligence Better value and your integration is better Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) Nexhealth was garbage the integration promised was abysmal and very expensive product and support personnel inexperienced Review Source RB Ryan B. Dentist Medical Practice Used the software for: 1-2 years ### "What we have been searching for for years!" February 4, 2021 5.0 Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others. Pros The tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts. Cons The way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts. Reason for choosing Dental Intelligence The direct integrations to Open Dental Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Improved functionality especially in regard to direct integration with Open Dental Review Source Response from Dental Intelligence February 8, 2021 Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences! BB Becky B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great product" October 27, 2022 5.0 Excellent company Pros Ease of use, ease of customer service, two way texting. Cons Pop ups don’t always work which hampers communication Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Dental Intelligence Value Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) Ease of use, cost effective and customizable Review Source AM Ari M. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Unlock your full potential" March 3, 2020 5.0 It's a great tool to help you dive into and realize every opportunity for growth for your practice/business. User friendly and plenty of help is made available to you should you ever need any. Pros There are so many different statistics and reports you can pull to show you opportunities and tools that help you gauge them. It was also very helpful to have someone assigned to your business/practice to do check-ins and make sure the integration of the software is seamless. Cons Real-time syncing would make it a little easier to pull accurate data especially in preparing for the morning huddles. Reason for choosing Dental Intelligence In-depth statistics and reports, easy of use, assistance whenever you need it, and someone actually guides you through your progress until you're comfortable with the software. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solutionreach didn't really offer that many solutions, ironically. Review Source SV Sarah V. Manager Hospital & Health Care Used the software for: 6-12 months ### "What a blessing during the pandemic!" January 30, 2021 4.0 Great! My front desk team is much more efficient! Pros The messaging platform is superior to other patient communication tools I’ve used. Modento also offered my team a super simple solution to going almost 100% paperless which is great by itself but even more helpful during COVID times. Patients love not having to pass pens/paper/clipboards back and forth. We also have many more new patients completing paper work in advance to their visit which is a time saver! Cons I would appreciate the ability to add custom documents myself and not have to ask customer service ( but they do a great job and are quick to help) Switched from [KMS Lighthouse](https://www.capterra.com/p/162694/Lighthouse-Desktop/) To have access to digital forms at a better price Review Source Response from Dental Intelligence February 3, 2021 Hi Sarah! Thanks so much for the review happy to hear that Modento has helped your office adapt to COVID and keep things running smoothly! I'm happy to report that our developers are working on making forms customization available on the user-end :) KJ Ketan J. Pediatric Dentist/Owner Hospital & Health Care Used the software for: 1-2 years ### "The best there is!" January 29, 2021 5.0 Stellar Pros Easy to setup, easy to use, fantastic customer service. The platform/product is cutting edge for what it does for my practice in comparision to other similar softwares out there. They are also constantly evolving and adding new features. They have the ability to customize everything for your practice. Cons There is really nothing I dislike thus far. I wish I had started using this software a year earlier than I did, I am a startup and in just year 2 of our practice, we were still implementing with systems to determine what was the best product out there for us. Reason for choosing Dental Intelligence It was far superior than all of the above and came at a very competitive price point. Review Source Response from Dental Intelligence February 3, 2021 Hi Ketan, thank you for this awesome review! We LOVE working with startups and being able to provide new offices with tools to grow their business and easily connect with patients :) cM christine M. OM Health, Wellness and Fitness Used the software for: 2+ years ### "good value for services " April 14, 2022 4.0 Pros it combines very thing in one area measurement of growth where your money is what direction you are going . excellent management reports Cons it takes 24 hours for updates. so you have to wait for results until the nest business day Review Source BR Brad R. Operations Manager Medical Practice Used the software for: 2+ years ### "Great Dashboard Tool" April 26, 2022 5.0 Pros We love Dental Intel and use it frequently to track our KPI numbers. It has helped tremendously as we find trends that we need to correct in order to meet our goals. Cons There is so much information, it can sometimes be difficult to find what you're looking for. We would also like to see more customization options. Review Source JW Julie W. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Love the automatic follow ups" February 17, 2020 5.0 Our overall experience has been nothing but positive with Dental Intel. We have a great team member that checks in with us every few weeks to discuss our progress and offers help when needed. He makes sure we are utilizing everything Dental Intel has to offer to only benefit our office. Our schedule is busier and our numbers are higher each month thanks to Dental Intel. Its been such a great program for our office. Pros The automatic follow ups are an amazing tool our office uses daily. It has made filling the empty spaces on our schedule so easy for us! We login daily to our Dental Intel and immediately have a list of patients we need to check in with and try to get scheduled. We have had great success using this tool to build our monthly production numbers. I believe in the first 4-5 weeks we were able to add $22,000 of treatment just by utilizing our follow ups and contacting our patients to get scheduled/rescheduled. The best tool we could ask for! Cons There really are no cons as I see yet. We have no complaints or issues to address. Review Source JS Justin S. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Modento makes our dental office better" May 25, 2022 5.0 Pros Modento is very easy to start up and implement into our office systems. Modento is a great platform for helping with patient engagement. Cons Cost is the biggest con, as Modento is expensive. Older patients are hesitant to use this technology, questioning the safety and security of the platform when we ask them to complete forms using Modento. Review Source ES Ellis S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Software, Did not love interface" May 13, 2022 4.0 Pros The software worked really well. Patient's responded well to the automated texts. Cons Did not love the interface. Thought that made it a little harder to use. Review Source SW Scott W. President Hospital & Health Care Used the software for: Less than 6 months ### "Great product" February 2, 2021 5.0 been great Pros integrates well with my dentrix software, easy to use Cons nothing, I am very happy with this product and it s functionality Switched from [Weave](https://www.capterra.com/p/141842/Weave/) cost and one stop shopping Review Source Response from Dental Intelligence February 3, 2021 Hi Scott, thanks for taking the time to leave a review! Glad that we could provide a one-stop-shop for your dental software needs! KL Katherine L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review of Modento" January 30, 2021 5.0 Pros Great user friendly platform, love that everything is digital! Cons Would like more features in future, but it’s great Review Source Response from Dental Intelligence February 3, 2021 Hi Katherine! Thank you for taking the time to leave a review! If there are specific features you're looking for that you haven't already requested through support, we'd love to hear your ideas. Please feel free to email me directly at kelly@modento.io :) TH Trinity H. Dental Hospital & Health Care Used the software for: 6-12 months ### "Don't go with Dental Intelligence" October 30, 2025 2.0 We are not a fan of Dental intelligence and would not recommend this to any dental office until they have fixed their issues or taken into consideration the issues that offices are having. The only thing we liked about Dental intelligence is the online forms we had and that it put the information straight into Dentrix, otherwise not worth the price we have been paying them. Pros There are very few things our office liked about Dental Intelligence, we did however like that payments did go into the ledger and we loved the online forms. Cons When submitting payments if you put it through a specific patient it will still just go under the Head of household file. To text a patient you can't create a new chat you would have to create a whole new person in dentrix or wait for an updated phone number which would take a while. You can't change an email in Dental intelligence you would also have to do that through dentrix and still would take a long time to transfer over, making some situations uncomfortable with the patient waiting for an email. The insurance eligibility does not work on very many company's so we would have to call the insurance even though we pay to have insurance eligibility. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Was supposed to give us better services and more to work with. Review Source ZC Zac C. COO Hospital & Health Care Used the software for: 2+ years ### "They don't follow their own contracts" December 16, 2025 1.0 Pros It worked for a while until software changes, then it wouldn't work with our software for a long time. Cons I’ve had a very disappointing experience with Dental Intelligence, primarily due to a complete lack of responsiveness and unresolved billing issues. I’ve contacted their team multiple times regarding problems with my account and explicitly requested that the matter be escalated to a manager. Despite this, my emails have not been returned, and there has been no follow-up or ownership of the issues raised. More concerning is the contract situation. The contract provided to me has a blank renewal period, yet I’m being told it is valid and enforceable. In addition, I’ve been overcharged based on the terms of that same contract. These are not minor discrepancies and should have been straightforward to address if someone had engaged. I’m posting this review because direct communication has failed. I would prefer to resolve this privately and professionally, but at this point, public feedback seems to be the only way to get a response. Review Source AO Angelika O. Treatment coordinator and Ortho Admin Lead Hospital & Health Care Used the software for: 6-12 months ### "Great analytics" May 29, 2025 5.0 Overall, my experience was positive again. It was nice of the team could have access to these numbers for them to review their own metrics and keep their own goals in mind. Pros The analytics portion was my favorite part about it. The reporting was very accurate easy way to access numbers without having to run a report in the practice management software. Cons I wouldn’t say that it’s the least thing that I like about it, but I wish there was a way for it to be real time, but I know that might not be feasible. I also didn’t like that there were separate platforms for analytics and then like patient engagement. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Dental Intel Rocks! " November 27, 2024 5.0 Great experience! We loved it while we had it, just had to downgrade to something better suited to our practice. Pros Dental Intel was easy to acess and we really liked the analytics feature! Cons A little too much for our small practice Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Just wanted to look into other options for our small practice. Review Source NS Nicole S. Office Manager Medical Practice Used the software for: 2+ years ### "The Answer to all your Prayers! " October 1, 2024 5.0 We love Dental Intel and have loved using it in our practice! Pros Love how all analytics are in one place and the system integrates with our practice management system. Cons It is a little higher in cost, but investing in your practice and team is priceless. You truly oh for what you get and you won’t be disappointed! Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dental Intelligence Their analytics stood out the most to our practice owner. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Dental Intelligence provided more than the other companies. Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 1-2 years ### "Dental Intelligence review" October 27, 2024 5.0 Pros This is a great platform for patient management and engagement Cons Nothing has bothered me while using this platform Review Source Response from Dental Intelligence October 30, 2024 Esther - Thank you for your review. We are happy to hear that Dental Intelligence has been helpful to you and your team! JS Julie S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great analytics" September 3, 2024 4.0 Pleased but found a more cost-effective option that served the same purpose for our business Pros Excellent analytics and ease of use for employees Cons Cost; difficult interaction with customer service rep Review Source Response from Dental Intelligence September 10, 2024 Julie, Thank you for your review. We understand that cost is an important factor, and we’re sorry to hear that your experience with customer service didn’t meet your expectations. Your feedback is valuable, and we are continually working to improve the support experience to ensure it’s smoother for all our users. We appreciate your time with us and if you ever decide to return to DI, we’ll be here to support you! Talk to a Capterra advisor for free and get results within 15 minutes.