# Dental Intelligence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dental Intelligence the right Dental solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185878/Dental-Intelligence/reviews --- Dental Intelligence 4.6 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Reviews of Dental Intelligence Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NS Nicole S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Love how all analytics are in one place and the system integrates with our practice management system.“ October 1, 2024 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I’ve had a very disappointing experience with Dental Intelligence, primarily due to a complete lack of responsiveness and unresolved billing issues.“ December 16, 2025 AO Angelika O Treatment coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The analytics portion was my favorite part about it.“ May 29, 2025 AO Angelika O Treatment coordinator and Ortho Admin LeadHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I also didn’t like that there were separate platforms for analytics and then like patient engagement.“ May 29, 2025 NS Nicole S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “We love Dental Intel and have loved using it in our practice!“ October 1, 2024 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “In addition, I’ve been overcharged based on the terms of that same contract.“ December 16, 2025 Ts Tarrah s Insurance Coordinator Medical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The recall is great and has lots of ways to filter from age, no apt made, last apt and more.“ June 15, 2023 ZC Zac C COOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I’m posting this review because direct communication has failed.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Teacher E-Learning Used the software for: 6-12 months ### "Great Dental Portal" July 25, 2021 5.0 Have been using it since starting at the new dental practice and it has been great. Pros I like the ease of checking into my appointments and reminders of the appointments. Cons I wish there was a way to see upcoming appointments besides the reminders. Review Source Response from Dental Intelligence July 27, 2021 Thank you so much for taking the time to leave us a review ! I'm glad you are enjoying the Modento patient app, and we appreciate your feedback about the upcoming appointments! JG Jill G. Treatment coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Dental Intel" April 25, 2024 5.0 Amazing with dental Intel I can me for efficient and successful Pros The control and organization of follow up Cons Cost of course but it’s worth it. You get what you pay for Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Not getting the results I needed. Plus being able to bundle lots of different companies into one Review Source Response from Dental Intelligence May 30, 2024 Hi Jill – Thank you for your review! We are happy to hear that Dental Intelligence has made task management easier for your practice, that you were able to bundle all of your needs into one product with DI, and that we have helped make it more fulfilling to be a dental professional at your practice. MV Morgan V. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Beware of Dental Intelligence " July 29, 2023 1.0 Absolute trash of a company. I’ve spoken to 3 people there including \[sensitive content hidden\] to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. You’re better off with a software that fully integrates with Dentrix like Patient Engage or a software with more robust patient forms like Weave. Pros confirmation emailsThat’s all this company does well Cons Customer serviceMorning huddles don’t pull accurate data Patient forms do not integrate with dentrix Review Source RB Ryan B. Dentist Medical Practice Used the software for: 1-2 years ### "What we have been searching for for years!" February 4, 2021 5.0 Everything about this software has been smooth from implementation to training to the patient user experience. We are thrilled, this is the 4th version of such software we have used, and Modento is head and shoulders above the others. Pros The tight integration of this product with our dental practice management software has been amazing. We save hours each week not having to scan documents into patient charts. Cons The way the software notates every interaction, while a crucial piece of the puzzle, does muddy our internal commlog ability and makes it slightly more difficult to track actual conversations with patients as noted in their charts. Reason for choosing Dental Intelligence The direct integrations to Open Dental Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Improved functionality especially in regard to direct integration with Open Dental Review Source Response from Dental Intelligence February 8, 2021 Hey Ryan! Thanks so much for leaving us a review! Glad to hear that Modento is the solution you've been looking for :) You may already know this, but we can completely customize which types of messages/interactions write to patients' commlogs in your PMS (while still preserving ALL message types in the Modento commlog for a complete audit trail) if there are any message types you want to exclude to clean up that view, please reach out to Support so we can make sure things are set up according to your preferences! AN Ariana N. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "DI Review " April 10, 2024 5.0 Great experience overall. I recommend DI to all of my dental friends. Pros I love the analytics software. I love the chart visuals and follow up system! Cons I love all of their services. I wish they would implement a rx software. Coming soon I hope! Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Better Integration and capabilities and overall services. Review Source BB Becky B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great product" October 27, 2022 5.0 Excellent company Pros Ease of use, ease of customer service, two way texting. Cons Pop ups don’t always work which hampers communication Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Dental Intelligence Value Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) Ease of use, cost effective and customizable Review Source AM Ari M. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Unlock your full potential" March 3, 2020 5.0 It's a great tool to help you dive into and realize every opportunity for growth for your practice/business. User friendly and plenty of help is made available to you should you ever need any. Pros There are so many different statistics and reports you can pull to show you opportunities and tools that help you gauge them. It was also very helpful to have someone assigned to your business/practice to do check-ins and make sure the integration of the software is seamless. Cons Real-time syncing would make it a little easier to pull accurate data especially in preparing for the morning huddles. Reason for choosing Dental Intelligence In-depth statistics and reports, easy of use, assistance whenever you need it, and someone actually guides you through your progress until you're comfortable with the software. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solutionreach didn't really offer that many solutions, ironically. Review Source SV Sarah V. Manager Hospital & Health Care Used the software for: 6-12 months ### "What a blessing during the pandemic!" January 30, 2021 4.0 Great! My front desk team is much more efficient! Pros The messaging platform is superior to other patient communication tools I’ve used. Modento also offered my team a super simple solution to going almost 100% paperless which is great by itself but even more helpful during COVID times. Patients love not having to pass pens/paper/clipboards back and forth. We also have many more new patients completing paper work in advance to their visit which is a time saver! Cons I would appreciate the ability to add custom documents myself and not have to ask customer service ( but they do a great job and are quick to help) Switched from [KMS Lighthouse](https://www.capterra.com/p/162694/Lighthouse-Desktop/) To have access to digital forms at a better price Review Source Response from Dental Intelligence February 3, 2021 Hi Sarah! Thanks so much for the review happy to hear that Modento has helped your office adapt to COVID and keep things running smoothly! I'm happy to report that our developers are working on making forms customization available on the user-end :) BF Benjamin F. Owner-Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Modento is awesome" February 2, 2021 5.0 We are very happy with our switch and are continually implementing more features that are offered. Pros The paperless charting features are fantastic. Seemless integration for online new patient paperwork that loads directly into Opendental is amazing. Live-Ops is getting better. The patient communication features are fantastic. Cons Pre-loaded appointment reminders are a little heavy and too frequent. Some of the emails have too much self promotion of the Modento App. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) It became apparent that the ease of use and features from Modento were superior. Review Source Response from Dental Intelligence February 3, 2021 Hi Benjamin, thanks for the review! Glad the paperless forms are serving your practice well. We are looking forward to continuing to grow and improve our LiveOps feature, and I will pass along your feedback regarding appointment reminders and emails! AG Aleksandra G. Dentist owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use and excellent customer service" January 29, 2021 5.0 Modento helps us streamline patient communication. Pros Easy integration, very responsive customer service, very easy to use and customize to my business needs. Cons Does not fully integrates with my practice management software. Is not developed to be used/viewed on mobile phone , which I sometimes would like when I am not at the office Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) I read many positive reviews of Modento and took a demo. Review Source Response from Dental Intelligence February 3, 2021 Hi Aleksandra! Thank you so much for your review. Glad you are enjoying the customization and support! For those times that you're not in the office, we do have a dedicated app for staff called ModentoGo that optimizes our platform for mobile usability :) MB Matthew B. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Intuitive, time-saving patient communication software" January 30, 2021 5.0 Pros Our office has been using Modento for a few weeks now -- it has dramatically reduced the time-sucking tasks of printing, scanning, filing for my office administrator. It also easily allows her to identify patients who fall into specific categories and send mass communication to them via text or email. This allows her to fill and confirm appointments in a matter of minutes (it used to take hours). It's very easy to use and has made our office much more efficient than it used to be. Our patients also love being able to fill out forms on their phones or computers before they even get to the office. There are tons of other features available -- basically I feel like my employees are now able to be more efficient with their time, and work on things that make the practice better and more productive. Their video tutorials and chat have been super helpful too -- we ask them questions daily. Cons I wish we could see all active AND inactive patients, and then sort/filter based on that criteria. I'm also excited to see the online scheduling platform up and running. Review Source Response from Dental Intelligence February 3, 2021 Hi Matthew! Thanks for the review and for the feedback about filtering active/inactive patients I'll be sure to pass that along to our developers. Happy to hear that Modento has helped your office streamline things and reclaim some valuable staff hours! AJ Alana J. RDA/Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Modento is the way." February 2, 2021 5.0 Modento Has made the front desk experience easy. Sending everything through the App or tablet is convient and providing great customer service is very important to our office. Pros I like the 2-way communication, sometimes not being able to reach a patient by phone can be overwhelming so sending them a qucik text is very helpful. Cons Having more options with voicemail integration or automated phone integration would be a great steap into the future. Reason for choosing Dental Intelligence Modento Offer was clear and understanding, customer service responded back quickly to set up a demo review. unlike the compettitor who never responded but send us email ads only. Review Source Response from Dental Intelligence February 8, 2021 Hi Alana! Thanks so much for leaving us a review! We would love to hear your feedback on what you are looking for in terms of phone integration (besides the existing voicemail drops and screen pops) please feel free to email me directly at kelly@modento.io with any suggestions you have :) LJ Lisa J. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Product! Even better customer service." September 21, 2021 5.0 My experience has been nothing but wonderful. I highly recommend it. Pros Integration with Dentix is great. Makes my job a lot easier. Cons So far, nothing. Our entire staff loves how easy it is and how easy it makes their jobs. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Dental Intelligence Again, it offered everything we need in one. Review Source Response from Dental Intelligence September 22, 2021 Hi Lisa! Thank you so much for taking the time to leave us a review. We love hearing how Modento has made your job easier! :) AY Alisha Y. Office Manager Medical Practice Used the software for: 6-12 months ### "\[SENSITIVE CONTENT HIDDEN\] in Support Rocks" January 29, 2021 4.0 Pros \[SENSITIVE CONTENT HIDDEN\] is my guy! He’s honestly been my favorite part about the company and product. Cons I wish it would allow me to choose paperwork to send based off of the provider/type of appointment. Review Source Response from Dental Intelligence February 3, 2021 Hi Alisha! Thanks for taking the time to leave a review and give a shoutout to our fantastic customer support manager :) I don't have a specific date, but wanted to let you know that we are working toward automating consents based on procedure/provider! JS Justin S. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Modento makes our dental office better" May 25, 2022 5.0 Pros Modento is very easy to start up and implement into our office systems. Modento is a great platform for helping with patient engagement. Cons Cost is the biggest con, as Modento is expensive. Older patients are hesitant to use this technology, questioning the safety and security of the platform when we ask them to complete forms using Modento. Review Source ES Ellis S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Software, Did not love interface" May 13, 2022 4.0 Pros The software worked really well. Patient's responded well to the automated texts. Cons Did not love the interface. Thought that made it a little harder to use. Review Source SW Scott W. President Hospital & Health Care Used the software for: Less than 6 months ### "Great product" February 2, 2021 5.0 been great Pros integrates well with my dentrix software, easy to use Cons nothing, I am very happy with this product and it s functionality Switched from [Weave](https://www.capterra.com/p/141842/Weave/) cost and one stop shopping Review Source Response from Dental Intelligence February 3, 2021 Hi Scott, thanks for taking the time to leave a review! Glad that we could provide a one-stop-shop for your dental software needs! KL Katherine L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review of Modento" January 30, 2021 5.0 Pros Great user friendly platform, love that everything is digital! Cons Would like more features in future, but it’s great Review Source Response from Dental Intelligence February 3, 2021 Hi Katherine! Thank you for taking the time to leave a review! If there are specific features you're looking for that you haven't already requested through support, we'd love to hear your ideas. Please feel free to email me directly at kelly@modento.io :) TH Trinity H. Dental Hospital & Health Care Used the software for: 6-12 months ### "Don't go with Dental Intelligence" October 30, 2025 2.0 We are not a fan of and would not recommend this to any dental office until they have fixed their issues or taken into consideration the issues that offices are having. The only thing we liked about Dental intelligence is the online forms we had and that it put the information straight into Dentrix, otherwise not worth the price we have been paying them. Pros There are very few things our office liked about , we did however like that payments did go into the ledger and we loved the online forms. Cons When submitting payments if you put it through a specific patient it will still just go under the Head of household file. To text a patient you can't create a new chat you would have to create a whole new person in dentrix or wait for an updated phone number which would take a while. You can't change an email in you would also have to do that through dentrix and still would take a long time to transfer over, making some situations uncomfortable with the patient waiting for an email. The insurance eligibility does not work on very many company's so we would have to call the insurance even though we pay to have insurance eligibility. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Was supposed to give us better services and more to work with. Review Source ZC Zac C. COO Hospital & Health Care Used the software for: 2+ years ### "They don't follow their own contracts" December 16, 2025 1.0 Pros It worked for a while until software changes, then it wouldn't work with our software for a long time. Cons I’ve had a very disappointing experience with , primarily due to a complete lack of responsiveness and unresolved billing issues. I’ve contacted their team multiple times regarding problems with my account and explicitly requested that the matter be escalated to a manager. Despite this, my emails have not been returned, and there has been no follow-up or ownership of the issues raised. More concerning is the contract situation. The contract provided to me has a blank renewal period, yet I’m being told it is valid and enforceable. In addition, I’ve been overcharged based on the terms of that same contract. These are not minor discrepancies and should have been straightforward to address if someone had engaged. I’m posting this review because direct communication has failed. I would prefer to resolve this privately and professionally, but at this point, public feedback seems to be the only way to get a response. Review Source AO Angelika O. Treatment coordinator and Ortho Admin Lead Hospital & Health Care Used the software for: 6-12 months ### "Great analytics" May 29, 2025 5.0 Overall, my experience was positive again. It was nice of the team could have access to these numbers for them to review their own metrics and keep their own goals in mind. Pros The analytics portion was my favorite part about it. The reporting was very accurate easy way to access numbers without having to run a report in the practice management software. Cons I wouldn’t say that it’s the least thing that I like about it, but I wish there was a way for it to be real time, but I know that might not be feasible. I also didn’t like that there were separate platforms for analytics and then like patient engagement. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Dental Intel Rocks! " November 27, 2024 5.0 Great experience! We loved it while we had it, just had to downgrade to something better suited to our practice. Pros Dental Intel was easy to acess and we really liked the analytics feature! Cons A little too much for our small practice Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Just wanted to look into other options for our small practice. Review Source NS Nicole S. Office Manager Medical Practice Used the software for: 2+ years ### "The Answer to all your Prayers! " October 1, 2024 5.0 We love Dental Intel and have loved using it in our practice! Pros Love how all analytics are in one place and the system integrates with our practice management system. Cons It is a little higher in cost, but investing in your practice and team is priceless. You truly oh for what you get and you won’t be disappointed! Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Dental Intelligence Their analytics stood out the most to our practice owner. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) provided more than the other companies. Review Source EC Esther C. Dental Hygienist Health, Wellness and Fitness Used the software for: 1-2 years ### "Dental Intelligence review" October 27, 2024 5.0 Pros This is a great platform for patient management and engagement Cons Nothing has bothered me while using this platform Review Source Response from Dental Intelligence October 30, 2024 Esther - Thank you for your review. We are happy to hear that Dental Intelligence has been helpful to you and your team! JS Julie S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great analytics" September 3, 2024 4.0 Pleased but found a more cost-effective option that served the same purpose for our business Pros Excellent analytics and ease of use for employees Cons Cost; difficult interaction with customer service rep Review Source Response from Dental Intelligence September 10, 2024 Julie, Thank you for your review. We understand that cost is an important factor, and we’re sorry to hear that your experience with customer service didn’t meet your expectations. Your feedback is valuable, and we are continually working to improve the support experience to ensure it’s smoother for all our users. We appreciate your time with us and if you ever decide to return to DI, we’ll be here to support you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.