--- title: "Poket Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Poket Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/185889/Poket/" page_type: "product" language: "en" --- # Poket Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Poket ## What is Poket? Poket is an award-winning All-in-one Loyalty & Rewards Software that helps businesses retain customers, increase repeat sales and attract more new customers. Poket empower merchants with 9 types of loyalty programs, e-voucher, customer feedback program, gamification, and referral program to engage your customers and pull them back easily. It is easy to set up and automate the campaigns. Poket’s analytics tool gives you a bird’s eye view on your customer demographic and behaviour. ## What is Poket used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Poket?[Manage this product listing](https://www.g2.com/products/poket/claim_requests/new?auto=true) ## Poket Overview Updated September 2026 AI summary Poket equips small and midsize businesses with tools to manage customer loyalty programs, rewards, and multi-channel campaigns across web and mobile platforms. Supporting CRM, segmentation, analytics, and integrations with Shopify and WooCommerce, it allows organizations to track engagement, deliver targeted promotions, and connect loyalty data with sales operations for improved retention and customer insight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Poket 4.4 (5) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $15 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.9 (3,835) Value For Money 4.8 (5) Value For Money 4.9 (3,458) Customer Service 4.6 (5) Customer Service 4.9 (3,518) ## Poket alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) [View all alternatives](https://www.capterra.com/p/185889/Poket/alternatives/) ## FAQs about Poket Overview ### What company size and specific industries is Poket built for? Poket is designed for small to mid-sized businesses across a wide range of sectors, including retail, hospitality, healthcare, education, and professional services. It also fits organizations that need customer engagement, loyalty, and mobile app capabilities without the complexity of an enterprise-focused platform. Features and Usability ### What are the key features of Poket? Poket offers CRM, customer database, customer profiles, and customer history for managing audience records. It also includes campaign management, campaign segmentation, email marketing, SMS marketing, and multi-channel communication. Additional features include loyalty program, rewards management, gift card management, referral tracking, reporting and analytics, and real-time analytics. Integrations ### Which third-party tools and platforms does Poket integrate with? Poket connects natively to Shopify and WooCommerce, covering two ecommerce platforms for online store integration and order management. These built-in connections support merchants using either platform to link Poket with their sales operations. Getting Started and Support ### What customer support options does Poket offer? Poket provides Email/Help Desk, FAQ/Forum, and Phone Support. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Poket supports all three of the features reviewers rate most highly: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve retention and deliver a more consistent customer experience. Loyalty Program 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Loyalty Cards 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Membership Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Poket 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Referral Tracking: Log and store the source of contacts/leads - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Free Version Basic $15.00 Per User,Per Month Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RR Rajadurai R. SR Mgr Automotive ### "Support from Poket" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 9, 2021 Good. Pros The features that has all the vouchers in the App and redemption process. Cons Glitch in the reporting system. Often need to send for support request. Reasons for choosing Poket Low price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AA Ashraq Anant N. Director Retail ### "Superb Customer Loyalty Programs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2021 Poket help my business to record my shop revenue regularly. Seeing how well my shop and business meeting the goals for each loyalty programs and campaigns been very helpful for me to understand whether my business doing well or not. Thanks Poket. Pros Punch Rewards Card. Allows me to easily create, manage, or merge Loyalty Programs. Really superb. Love it. Cons Maybe Poket can provide more then one loyalty programs card with the Mighty subscription plan. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User GENERAL MANAGER Automotive ### "good value for money, gets the job done" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2021 Pros Good pricing, great support and they are willing to improve and customize based on your needs Cons still room for improvement ,especially with the sms credit reload Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Adrian L. Service Manager Automotive ### "5 star review!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 Pros Ease of use and setup. User interface is easy. Cons User portal can be better in terms of layout Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK JL K. Digital Marketing Manager Food & Beverages ### "Poket for our restaurant customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 3, 2020 Pros Affordable for the company, simple point system for my loyal customers Cons because of our company needs, we had to add-on more functions along the way Reasons for choosing Poket Becase it was recommended to us by another company in Singapore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.