# MarkMagic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MarkMagic the right Forms Automation solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185891/MarkMagic/reviews --- MarkMagic 4.8 (19) [View alternatives](https://www.capterra.com/p/185891/MarkMagic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of MarkMagic Ease of use 4.5 Customer Service 5.0 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer National Director Fund-Raising Used the software for: 2+ years ### "MarkMagic great choice for warehouse labeling and direct to consumer forms/PDF" April 22, 2019 5.0 We work with 100+ Fulfillment centers around the country and are adding new ones every month. Many FCs already have thermal printers and software from various brands like Zebra, Datamax, Sato, Toshiba, Intermec, etc. For various reasons we needed to consolidate their printing process and streamline labeling. In short, one MarkMagic instance satisfied all our requirements. All 100+ FCs print from the same MMPI instance which supports all the FC label printing along with Accounting and E-Commerce PDFs. I can’t begin to calculate the amount of time, effort and money we’ve saved. Pros JMagic designer tool connects any MarkMagic Server (including the MarkMagic Platform Independent instance we have running in the Cloud) and is super easy to create/update all our label and form formats. Deployment was a breeze: Since MMPI is web based, all of our users (remote and on-prem), had immediate access to printing and PDF. Over the last 6 months our non-technical team began leveraging MarkMagic Conditions to handle customer specific format requests which has been an unexpected benefit of the system. Previously, format changes would take a few days and require a programmer’s involvement, now they take just a few minutes which makes us happy and our notoriously impatient customers very happy. Cons While the main MarkMagic WAS can be installed on any platform, the JMagic design tool must be installed on a Windows PC. Not a big deal, but we have some Linux users who want nothing to do MS. I understand CYBRA is releasing a web-based design tool soon, so any device/platform with a browser can be used to design. Review Source JW John W. Senior Principal Computer Software Used the software for: 2+ years ### "MarkMagic continues to stand the test of time" October 28, 2025 5.0 Excellent! I've used MarkMagic for decades now and believe it is a flagship product for any application on an AS/400. Pros Once you know how the software works, it is not too hard to edit quickly to get the results you want. When an issue does come up, customer support is excellent as I get a response quickly from knowledgable people. Cons There is not a good way of viewing data fields already used within a format. If I need to use a miscellaneous field for a value, I can't do a search in the format easily to know if the field is used. If that were added, that would save a considerable amount of time when modifying existing complicated label formats so I wouldn't have to resort to SQL to determine field usage. Review Source Response from CYBRA October 29, 2025 Thank you John for the review! RL Richard L. President Sporting Goods Used the software for: 6-12 months ### "This review only applies to jMagic" August 2, 2019 3.0 Pros It works with i-Series. Does pretty much what I need it to do, albeit with a little more work than I like. Cons UI needs work, missing a lot of simple editing tools or they're hidden and I can't find them? For example, the issue I had was with increasing font size on multiple items. Couldn't left click to see the option and also wasn't available on quick edit. Only after I emailed support did they inform me I could hit the +/- keys on the keyboard. Other issues: can't align objects by distributing spacing, eg select 5 objects and space them evenly. When you edit font, it only shows CENTER as the option, but when you align multiple products, CENTER is not an option? As I'm using jMagic, you should implement standard windows shortcut keys, for example, CTRL+C to copy, or be able to zoom with CTRL+mouse scroll. Often when I click on an object, it moves slightly. Would like the ability to turn on (not import) grids and snap to them. Review Source Response from CYBRA August 6, 2019 Hi Richard, thanks for writing the review. Your feedback is appreciated. I believe one of our support team members just reached out to you to address some of the issues you pointed out. If you have any further questions, please don't hesitate to contact our support team at help@cybra.com. Thanks again. SS Sriram S. System Architect Wholesale Used the software for: 1-2 years ### "MarkMagic for Manhattan WMi" September 14, 2025 5.0 Good product to use for your shipping software. One time setup and good to go if you are not changing label formats frequently. Pros MarkMagic software shipped with Manhattan WMi. Easy to design label formats. Out of box RFID support. Good Customer support. Seamless upgarde. Cons Difficult to troubleshoot issues without the help of their customer support. Hard to understand how the ZPL tags are created in the background. Review Source GL George L. Analyst Pharmaceuticals Used the software for: 2+ years ### "Good Review" September 3, 2025 5.0 Very Good. I would recommend it to anyone needing custom and very detailed Labels. We currently support over thirty different label formats. Pros Ease of use configuring Labels, ability to add and delete fields and constants. Of the times I have had to call Customer Support, you were always helpful in resolving my issues. Cons Deploying to remote sites and maintaining multiple versions due to remote sites at different levels. Review Source AB Allan B. Senior Logistics Developer Consumer Goods Used the software for: 2+ years ### "Using MarkMagic in our shipping software" September 16, 2019 5.0 MarkMagic is a really superior product - it makes our job of producing/modifying labels infinitely easier than with other packages. The customer support is the best - quick and helpful responses. The support staff have helped us through many issues over the years Pros The software is easy to use. It has both a green screen and a Windows interface, so individual implementers can use whichever interface they are comfortable using. We do a lot of customization to our labels and drop ship packing lists and MarkMagic makes this easy to accomplish. Cons Truthfully there is very little that I don't like - the only thing I have some issues with is setting up text blocks on the labels - this is a newer function that we have not used except on the drop ship packing lists so we were not familiar with it, but it is a very powerful tool and makes printing large volumes of constant data easier than before these were available. Reason for choosing MarkMagic We use a shipping software package that is incorporated with MarkMagic. Review Source JT Jason T. Director, Fulfillment Services Publishing Used the software for: 2+ years ### "MarkMagic Easy To Integrate" July 29, 2021 5.0 Pros MarkMagi is easy to integrate and provides quick response time. Cons The GUI label designer can be difficult to work with. Primarily because there aren't any valid methods to preview your changes within the designer. You have to print a physical label to view changes. Review Source Response from CYBRA July 30, 2021 Hi Jason, thanks for your feedback. JMagic has a print preview feature. Here is a quick video tutorial showing you just how to do that: https://www.youtube.com/watch?v=xKfzdbWSVuE Feel free to reach out to our support team if you have any other questions. JO Jeremy O. IT Administrator Wholesale Used the software for: 2+ years ### "Great product and support" November 19, 2021 5.0 Pros The jmagic software is great for knowing what the end product will look like. Cons Can't think of anything that we are unable to do with this software. Review Source MW Mark W. I.T. Director Apparel & Fashion Used the software for: 2+ years ### "Easy To Use Product With Amazing Support" July 30, 2019 5.0 When we started with MarkMagic here many years ago, we knew little about how powerful it actually is. With their amazing support, any questions or "How To's" you may have get answered quickly and the results speak for themselves. We can meet any of our most stringent customer's requirements for labeling our shipments. Pros Designing labels and other printed output with MarkMagic is easy to learn and to teach to subordinates. It works every time and the product support is second to none. Cons We came to use MarkMagic through Manhattan Associates Warehouse Management System. The only down side is that it is separately licensed from MA/WM's system. That is not a huge issue, though. Review Source RB Ron B. Sr. Developer Plastics Used the software for: 2+ years ### "Outstanding Customer Support" September 11, 2019 4.0 We are using MarkMagic to print our UPS, Fedex and LTL shipping labels. Using this software to create the labels saved the company a lot of time versus having to manually design and create the label formats. Pros I am a new user of MarkMagic and I was impressed with the quick responses, professional attitude and the experience level of the tech support team. I also like the fact that the functions are command driven, easy to use instead of API/Pgm calls. Cons I haven't used the product long enough to comment on any cons. Review Source KV Kyle V. IT Support Mechanical or Industrial Engineering Used the software for: 2+ years ### "MarkMagic as a third-party vendor" March 24, 2020 5.0 Pros We use MarkMagic as an add-on to our ERP system, managed by that vendor. As such, we don't deal with the interfaces directly, but most of our forms are formatted using MarkMagic. However, on the occasions that I've had need of their support staff, my experience has been top notch - timely, helpful, and professional. Cons As we don't deal with MM directly, I can't really speak to UI or UX experiences. Review Source TM Tara M. Programmer Analyst Recreational Facilities and Services Used the software for: 1-2 years ### "Great Product" February 6, 2020 4.0 Pros The software is programmable to design how you want your output to look on your forms. You can have conditions coded in Mark Magic to print or not to print something based on conditions. Was able to use multiple logos and have certain ones print by a customer# Customer service is great to work with. Cons Didn't find anything I didn't like, happy with the product. Reason for choosing MarkMagic Worked with our base system package Review Source lM lauren M. Project manager Information Technology and Services Used the software for: 2+ years ### "Great Product!" July 16, 2020 5.0 My customers love it, as do i interfacing with it Pros The customer support is outstanding - very quick and will do anything needed to help Cons there isn't anything my customers don't like that i have heard. Reason for choosing MarkMagic I work for VAI, so you are the business partner we always recommend Review Source JB Jeremy B. Director of IT Retail Used the software for: 2+ years ### "Fantastic support and a great product" May 30, 2019 5.0 Pros MarkMagic is easy to use and is supported by a great group of people. It works exactly as it should every time and makes our forms and printed material look great. Could not be more pleased. Cons I can't think of anything about the software that I don't like. Review Source VV Vignesh V. Software Developer Computer Software Used the software for: 2+ years ### "Best Designing Software with Excellent Support !! " December 21, 2020 5.0 Overall it works Great and works for all printer models Pros Mark Magic is User Friendly and easy to use. Best customer support and works great !! Cons Can't think of anything that myself or my customer don't like . Review Source SJ Stephen J. Systems Analyst Consumer Goods Used the software for: 2+ years ### "Great all-around bar code label software" August 25, 2020 5.0 Pros The functionality and ease-of-use is top notch and the customer service is exceptional. Cons The product documentation could need updating. Reason for choosing MarkMagic Word-of-mouth recommendations from peers. Review Source FB Fay B. Programmer/Analyst Information Technology and Services Used the software for: 2+ years ### "Support is amazing" September 30, 2019 5.0 Mark Magic is part of the VAI software and we have had great success we modifying for our clients over the years. Pros We don't usually have any issues with Mark Magic. But when we have an issue, the support team is amazing. They worked with me to narrow down where the issue was. I always have great luck and support from the team. Cons Can't think of anything at this time that I don't like. Reason for choosing MarkMagic I use FormsPrint at another customer and I can't stand the product. So I love when I only have to work with the Mark Magic product. Review Source JG John G. Owner Retail Used the software for: 6-12 months ### "Simple to use" November 13, 2019 5.0 Pros Set up was very easy and making changes with JMagic is even easier. It does exactly what I need it to efficiently and quickly. Cons The software can do more than I need, so I have needed some help making a few changes. Support was always prompt and very helpful, though. Review Source AK Aaron K. Computer Programmer / Analyst Consumer Goods Used the software for: 2+ years ### "Mark Magic Labels" May 10, 2019 5.0 Pros I like how easy it is to produce and update our shipping labels. Also, being able to set up item labels for specific customers is also very easy to do. Cons The only thing is that sometimes when laying out a label on the screen, it doesn't necessarily print in the exact same location. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.