--- title: "Freshstatus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Freshstatus Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/185971/Freshstatus/" page_type: "product" language: "en" --- # Freshstatus Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshstatus ## What is Freshstatus? Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration. ## What is Freshstatus used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 73 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Freshstatus?[Manage this product listing](https://www.g2.com/products/freshstatus-by-freshworks/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Freshstatus 4.6 (73) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (73) Ease Of Use 4.6 (785) Value For Money 4.7 (44) Value For Money 4.4 (706) Customer Service 4.4 (44) Customer Service 4.5 (738) ## Freshstatus alternatives [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185971/Freshstatus/alternatives/) ## FAQs about Freshstatus Overview ### What problems does Freshstatus solve? Freshstatus solves manual outage communication, unclear service visibility, and ticket spikes during incidents by giving teams a simple status page for incident reporting, maintenance notices, and customer subscriptions. IT operations, support teams, and service managers benefit most, especially when integrating monitoring tools and coordinating updates across existing Freshworks workflows. Answer based on 25 reviews Overview ### Which roles and teams benefit most from Freshstatus? Freshstatus benefits executives, IT leaders, and engineering teams that need clear service visibility and fast incident communication. CEOs, CTOs, founders, and owners use it to monitor uptime and customer trust, while developers, cloud engineers, and support teams rely on it to publish status updates, maintenance notices, and outage alerts. Answer based on 73 reviews Overview ### What company size and industries is Freshstatus built for? Freshstatus is built for SMBs, with 77% of reviewers from small businesses, and it most often serves Information Technology and Services at 22%. It also sees use in Computer Software at 14% and Education Management at 8%, with incident management as the primary use case for all reviewers. Answer based on 73 reviews Features and Usability ### What are the key features of Freshstatus? Freshstatus includes core status page tools like status tracking, incident reporting, maintenance scheduling, and subscriber notifications. Reviewers also focus on differentiators such as customizable status pages, integrations with Slack, webhooks, Freshping, and Freshdesk, plus API access, templates, and reporting for incident timelines and service updates. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Freshstatus integrate with? Freshstatus integrates with Freshping, Freshdesk, Freshservice, Statuspage, and Twitter/X. Reviewer mentions most often confirm Freshping for monitoring and incident creation, plus Freshdesk and Freshservice for support and IT service workflows. Official catalog listings also show Statuspage and Twitter/X for broader status publishing and communication. Answer based on 28 reviews Getting Started and Support ### How easy is Freshstatus to set up? Freshstatus gets most teams up and running quickly with a simple setup process and easy deployment. Small business teams and IT staff often find the interface straightforward for configuration, customization, and integrations, though some users mention a short learning curve, domain setup confusion, or occasional rules and navigation issues. Answer based on 25 reviews Getting Started and Support ### What training and onboarding options does Freshstatus offer? Freshstatus provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature review, while videos provide visual walkthroughs that users can follow at their own pace. These formats support self-paced learning and basic onboarding. Getting Started and Support ### What customer support options does Freshstatus offer, and how do users rate the experience? Freshstatus offers email/help desk, FAQ/forum, a knowledge base, and chat. Users generally describe the product as easy to use, but support experiences are mixed: some report needing help for widgets, badges, or rules issues, while others say responses can feel understaffed and not always attentive. Answer based on 17 reviews Features and Usability ### How good is the Freshstatus status page? Freshstatus provides an easy-to-publish status page with useful branding, incident updates, and customer subscriptions. Small and midsize teams often like the clean design, custom domain support, and private page options, while some admins want simpler backend navigation, more template choices, broader notification options, and deeper customization controls. Answer based on 20 reviews ## Features AI summary Based on 984 Incident Management reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Freshstatus includes **Incident Reporting**, giving teams a clear way to log, track, and review service issues as they happen. However, it does not include **Compliance Management** or **Real-Time Monitoring**. Instead, it offers **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), which can help teams stay aware of incidents and respond faster even without full monitoring or compliance tools. Together, these features help businesses improve visibility into disruptions, coordinate response efforts, and reduce delays in incident handling. Incident Reporting 4.6 (45) 68.89% of 45 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Notifications 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 4.7 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reminders 4.5 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Customizable Templates 4.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Maintenance Scheduling 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Freshstatus 10 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. Features 4.4 (73) 4.4 Based on 73 reviews ## Pricing Value for money 4.7 (44) ### Starting price Free trial available Value for money 4.7 (44) 4.7 Based on 44 reviews ## Integrations [ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Freshping](https://www.capterra.com/p/173148/Insping/)[ Statuspage](https://www.capterra.com/p/177360/Statuspage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (44) 4.4 Based on 44 reviews ## User reviews Overall rating 4.6 Based on 73 reviews Filter by rating 5(47) 4(24) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Anthony R. IT Manager Computer Hardware ### "Keep your users/customers in the loop on system issues" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 21, 2022 Overall the experience is fantastic, the use of webhooks really allows you expand and report on so many systems. Pros FreshStatus is perfect for managing system outages (be that incidents or maintenance) and clearly displaying those statuses to your customer/users via web-based Status Pages. I like the integration with Slack and E-Mail which allows you to easily keep everyone up to date on what is happening. Combine it with a service like FreshPing and you can even keep tabs on company websites or important websites used by your company. Cons I would really like to see Microsoft Teams as a notification integration as this is a platform that most people will want to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mesbah M. Software Engineer Computer Software ### "Best Free Status Page" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 28, 2022 We were looking for an affordable status page, and FreshStatus solved that need nicely, plus helped us make it look more professional by using a custom sub-domain and branding. 10/10 great solution for a quick status page for small to medium sized teams. Pros It's fast, well designed, easy to customize, and has a complete feature set. Best part is that it's free! Cons Limited integrations and does not auto-ping on its own (although they have another service called FreshPing which can tie into FreshStatus) Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reasons for choosing Freshstatus Free while still having all the features we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tarang C. QA Information Technology and Services ### "Great tool for Service Status management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 27, 2022 Pros Simplest app for managing app services and nice features. Cons I don't think there is anything till now what I have used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VP Vivek P. Founder & CEO Computer & Network Security ### "Easy to use and implement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 Overall Good Experience. Pros This has main feature like incident reporting and consumer subscription. That's the most interesting part. Better to choose Fresh Status over Atlassian Status Page. Cons Domain Customisation is hard to implement and having many hiccups. Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Doesn't offering more features and expensive as well. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reasons for choosing Freshstatus Competitive Advantage and more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Daniel G. CEO Information Technology and Services ### "Good Statuspage Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 22, 2022 Really good so far, easy to setup, straight forward Pros Easy to setup and use, lot of customize options Cons not open source or self hosted possible atm Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC Ishan C. Founder Legal Services ### "It's a great free alternative!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 22, 2022 Pros \- Similar features as competitors - Good UX - Free Cons \- Branding can have options for theme colours too Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Abhishek S. Founder Information Technology and Services ### "Freshstatus quality check" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 20, 2022 It was good Pros Page presentations is good while need to improve many features as well as include. Cons many servers not includeda which need to include Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Broc B. UI Developer Electrical/Electronic Manufacturing ### "Great tool so far" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 18, 2022 Provide a status page for various services on our platform Pros Easy setup. Very helpful in communicating incidents. Cons Nothing yet. Still getting familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nico P. Blogger Media Production ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 18, 2022 Pros Very easy to use and extremely userfriendly. Cons There are still some small bugs, like clicking a button and getting an error code, when you only want to save something. But usually a refresh helps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lewis J. Chief Technical Officer Computer & Network Security ### "Brilliant Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 13, 2022 Pros Very easy to intregate with our system. Plus very easy to use and setup. Cons It took abit of time to get use to it and to login in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185971/Freshstatus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Freshservice vs Freshstatus](https://www.capterra.com/compare/132997-185971/Freshservice-vs-Freshstatus)