Who Uses This Software?

Freshstatus enables businesses of all size to have a status page, in 1-click, free forever.


Average Ratings

3 Reviews

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Free forever
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Freshworks
  • www.freshworks.com/statuspage/
  • Founded 2010
  • United States

About Freshstatus

Freshstatus is the new standard in industry for incident communication.Freshstatus enables businesses to communicate incidents & scheduled maintenances with their customers in real time. Communicate with customers with real-time email & twitter notifications, showcase reliability with historical uptime.


Freshstatus Features

  • Audit Trail
  • Corrective Actions (CAPA)
  • Disaster Recovery
  • Incident Reporting
  • OSHA Compliance
  • Root-Cause Diagnosis
  • Safety Management
  • Task Management
  • Ticket Management

Freshstatus Reviews Recently Reviewed!


Probably one of the best status page solutions for the moment

Apr 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It solves almost every needs of a company or product status page - components, incidents management, user subscriptions also got really good UX and status page design including powerful SLA statistics features (personally me think this is a killer feature).

The product is slightly new but I'm sure already has almost everything to compete current market tops.

Cons: I'd be completely happy if I got the the next features (I'm sure they're in product backlog but some prioritizing won't hurt anyone):

1. External notifications support via webhooks . I have some internal notification services like Telegram and Slack Bots, would be perfect if I could receive notifications from Freshstatus and forward them to my internal channels.

2. Status page privacy restrictions extended support, IP-address restrictions currently support only IPv4 ranges, which is obviously not enough.

3. Incident templates support. Most of the incidents doesn't differ much to each other, it'd save a lot of time.

4. Status page custom CSS support. Many companies have their design guidelines needed to be followed. And the "dark theme" support as an cherry on top!

Overall: I've recently investigated almost every product on the market and in my personal opinion is that Freshstatus is one of the best solutions on the market.

A very good start

May 22, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The fact that I can now present a one stop shop to users on most relevant facts with regard to IT Service delivery

Cons: At the moment the system is very much a stand alone tool, needs tighter integration with Freshservice

Overall: The tool is easy to manage. Integration with both change management and incident management would be great. The ability to remember status of service collections i.e. collapsed or open would be good. Also ability to show a collapsed view of scheduled maintenance with only key fields shown and expandable to detail.

Whitelisting based on domain or in addition to versus IP range would be preferable

Just starting off...

Apr 24, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This software was easy to use and is part of the same software family our helpdesk currently uses

Cons: Not a ton of integrations yet. I hear they are working on integrating Freshservice\Freshdesk soon.