# Freshstatus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Freshstatus the right Incident Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185971/Freshstatus/reviews --- Freshstatus 4.6 (73) [View alternatives](https://www.capterra.com/p/185971/Freshstatus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Freshstatus Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Anthony R IT ManagerComputer Hardware, 11 - 50 employeesUsed the software for: 1-2 years. “FreshStatus is perfect for managing system outages (be that incidents or maintenance) and clearly displaying those statuses to your customer/users via web-based Status Pages.“ November 21, 2022 DG Daniel G CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “not open source or self hosted possible atm“ July 22, 2022 AT Andrea T OwnerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “Well, first, I really liked that it was free, instead of statuspage which cost alot of money for a small company like us (ArtisaryMC)“ June 13, 2022 DS Don S User Access Team LeadFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some of the automation can be clunky and support can be poor due to a lack of agents at Freshservice support.“ March 24, 2022 Matt G Web DesignerInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “I am able to add incidents and relate them to services, no other free product I've found offers these features, and most important to me- a custom domain!“ May 3, 2022 AM Arthur M DeveloperComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Webhooks are a little lacking and hard to customize to fit needs.“ April 1, 2022 DW Dan W Development Team LeadInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “We've found Freshstatus to offer all of the features of other paid status pages but for free.“ June 11, 2022 UC Ultra C CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The problem, with some things, like finding the Maintenances in progress“ March 22, 2022 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manuel S. CEO / Consultant E-Learning Used the software for: 2+ years ### "Every company needs to have this " June 30, 2022 5.0 Pros it's connected to freshping which checks the availability of sites and services and automatically creates an incident in FreshStatus and a Ticket in FreshDesk when needed. I love that all tools are connected at Freshworks Cons You cannot easily list the past maintenance sessions or incidents in the overview. Review Source MM Mesbah M. Software Engineer Computer Software Used the software for: 6-12 months ### "Best Free Status Page" July 28, 2022 5.0 We were looking for an affordable status page, and FreshStatus solved that need nicely, plus helped us make it look more professional by using a custom sub-domain and branding. 10/10 great solution for a quick status page for small to medium sized teams. Pros It's fast, well designed, easy to customize, and has a complete feature set. Best part is that it's free! Cons Limited integrations and does not auto-ping on its own (although they have another service called FreshPing which can tie into FreshStatus) Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Freshstatus Free while still having all the features we needed. Review Source NC Nik C. Business Analyst Packaging and Containers Used the software for: I used a free trial ### "Promising replacement for maintenance communication" March 9, 2022 3.0 So far, it is an easy setup enough to show management to get approval. That's about the extent of what I can truthfully comment on. Pros This is a near 1 for 1 replacement of our current internal scheduled maintenance communication. Cons The integration with Freshservice should have been out of the box but required (minimal) setup. Additionally the subscriber access is limiting, we would prefer to have SSO enabled when NOT within an IP Range. Currently it is 'AND' between the two options, not 'OR', when both are selected. (This review may have to be discounted if this is improved in the future). Additionally, Pricing beyond the 250 base subscribers, or any other additional features, is buried and tough to find. Reason for choosing Freshstatus Freshstatus is published by Freshworks which also publishes FreshService our ITSM tool. So, we are hoping for a native integration and ease of setup and invoicing, before truly going back out to the marketplace to look. Review Source JN Jerry N. Assistant CTO Higher Education Used the software for: 1-2 years ### "Waiting for a Paid Tier" May 17, 2022 5.0 Very good so far. It's improved our communication by giving us a consistent and easy-to-read option. Pros This is a solid status page--it's simple to use, but robust. Aesthetically, it does a great job of representing information in a clean and friendly manner. Cons The free version is wonderful, and it's a great place to start. It may be all many will ever need, but I am hoping for a paid tier that would allow me to expand the number of agents, subscribers, etc. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Freshstatus Initially it was price, and the Freshstatus interface was easier to use. Review Source VP Vivek P. Founder & CEO Computer & Network Security Used the software for: 6-12 months ### "Easy to use and implement" July 26, 2022 5.0 Overall Good Experience. Pros This has main feature like incident reporting and consumer subscription. That's the most interesting part. Better to choose Fresh Status over Atlassian Status Page. Cons Domain Customisation is hard to implement and having many hiccups. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Freshstatus Competitive Advantage and more features. Switched from [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Doesn't offering more features and expensive as well. Review Source Anthony R. IT Manager Computer Hardware Used the software for: 1-2 years ### "Keep your users/customers in the loop on system issues" November 21, 2022 5.0 Overall the experience is fantastic, the use of webhooks really allows you expand and report on so many systems. Pros FreshStatus is perfect for managing system outages (be that incidents or maintenance) and clearly displaying those statuses to your customer/users via web-based Status Pages. I like the integration with Slack and E-Mail which allows you to easily keep everyone up to date on what is happening. Combine it with a service like FreshPing and you can even keep tabs on company websites or important websites used by your company. Cons I would really like to see Microsoft Teams as a notification integration as this is a platform that most people will want to use. Review Source Matthew P. Lead HRIS Analyst - SuccessFactors - Global Talent Acquisition Systems Human Resources Used the software for: 6-12 months ### "Freshstatus is a great option fro any size company! " March 29, 2022 5.0 Pros I was very impressed by the functionality it offers for a private page and it's free! It also has integration with your company's identity provider. This is a huge win compared to many status pages on the market. Cons I am very happy with the product; however, I wish they had a few additional branding options around color and font. Review Source Scott P. Director of Operations Online Media Used the software for: I used a free trial ### "Main Benefit - It's Integrated " March 9, 2022 4.0 Status page providers all have about the same features with prices from free to as much as you want to pay. FreshStatus is the middle of the road and is a great solution if you are already using other FreshWorks products. Pros The main benefit we see from FreshStatus so far is that its integrated into the FreshWorks Suite. This helps to eliminate a number of accounts as we can use FreshPing to monitor, and FreshStatus to report which is great as we are already using their CRM. Cons Compared to other status page providers FreshStatus is slightly more complicated to use, but that likely comes from its integration with Freshworks. We feel it could use a simplified and easier to understand and use interface on the back end. We also occasionally get errors on the site that require us to start an incident or maintenance event over. Review Source Brooke W. Head of Marketing E-Learning Used the software for: 6-12 months ### "Super easy to update and send announcements" November 21, 2020 5.0 Freshstatus is a great platform to set up scheduled maintenance announcements and inform customers who are subscribed to status changes Pros I love that it's very easy to choose the different products that are being updated or have an issue at the moment. You can easily notify subscribers about status changes. Cons Sometimes the scheduling for the timezones isn't as easy but I've figured it out after some time playing around. Review Source Patryk K. CEO Program Development Used the software for: Less than 6 months ### "Good Product" May 9, 2021 5.0 This is a cool simple page in creating a status Pros \- Quick status creation - Possibility to give your own domain - Ease of use Cons \- One language (English) So some people don't want to translate what a given thing means Review Source RB Renato B. CQO Information Technology and Services Used the software for: I used a free trial ### "Always informed customers" June 3, 2022 5.0 We had a great experience in the test and mainly because we are already familiarized Pros A great alternative for communicating with our customers. Cons I really liked the metrics part. Integration with other platforms is critical and increases the reach of notifications for our customers and partners. Review Source NP Nico P. Blogger Media Production Used the software for: Less than 6 months ### "Easy to use" July 18, 2022 5.0 Pros Very easy to use and extremely userfriendly. Cons There are still some small bugs, like clicking a button and getting an error code, when you only want to save something. But usually a refresh helps. Review Source AM Arthur M. Developer Computer Software Used the software for: Less than 6 months ### "Cheap Alternative" April 1, 2022 5.0 Pros Free to use even with CNAME custom sub-domain Cons Webhooks are a little lacking and hard to customize to fit needs. Would be cool to see a Discord option built-in like Slack. Review Source DGN Dorian Grant N. ceo Program Development Used the software for: I used a free trial ### "liking so far" March 9, 2022 5.0 so far great Pros makes things very easy. setup is simple, services are quality Cons nothing so far havnt really ecountered and issues as of yet Review Source JZ Jorge Z. Founder Computer Software Used the software for: I used a free trial ### "FreshStatus review" June 30, 2022 5.0 Pros The product is very easy to use, it helps our process a lot. Cons It's very easy to set up and begin using it. Review Source RG Reto G. CTO Information Technology and Services Used the software for: Less than 6 months ### "Excellent status page with great design and features." May 17, 2022 5.0 Publish the status and maintenance activities of our cloud platform. Pros The product is very easy to use and provides all the functionalities of a modern status page application. Cons Custom Domain SSL Support (only possible with an SSL proxy in front at the moment) Reason for choosing Freshstatus Modern and easy to use. Review Source JR Jacob R. Head of Emerging Technology Computer & Network Security Used the software for: I used a free trial ### "Great for a free product" May 2, 2022 5.0 Pros Set up and customization was super easy. Cons Lack of SSL fronting for your domains made adoption hard. Review Source CL Cornelius L. Inh. Printing Used the software for: I used a free trial ### "Good an intuitive system" June 8, 2022 4.0 Pros Good and intuitive system. You have a good overview of your systems and can easily give your customers feedback on the current status of their systems via the dashboard. Especially in case of major failures, customers can be informed early and a rush to the customer service can be minimised. Cons More individual templates, possibility to change system status on dashboard Review Source BO Bernhard O. COO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easily communicate operational status to our customer" May 26, 2022 5.0 Pros Freshstatus makes it easy to communicate scheduled maintenance and major outage to our customers. It helps us preventing unnecessary ticket creation. I additionally like the API. We use it to integrate with our internal monitoring tools. Cons The Badge Feature is currently not working as expected. I contacted support to resolve this. Alternatives considered [Statuspage](https://www.capterra.com/p/177360/Statuspage/) Reason for choosing Freshstatus Because it is free of cost. Review Source SS Sarah S. Lead Game Programmer Computer Games Used the software for: I used a free trial ### "Why I love Freshstatus" May 19, 2022 4.0 Pros Freshstatus was a breeze from the start. The UI is simple but powerful, and intuitive enough to pick up quickly. Cons A Discord integration would be nice, however all the existing options work as well. Review Source DM Dave M. Coördinator Support Desk Computer Software Used the software for: I used a free trial ### "Easy to use and implement" July 6, 2022 4.0 Ongoing proces Pros Easy to use and implement in the current workflow Cons Don't know yet, implementation is ongoing Review Source TC Tarang C. QA Information Technology and Services Used the software for: I used a free trial ### "Great tool for Service Status management" July 27, 2022 5.0 Pros Simplest app for managing app services and nice features. Cons I don't think there is anything till now what I have used. Review Source LR Lisandro R. CTO Program Development Used the software for: I used a free trial ### "Best option to our small business" March 29, 2022 5.0 Pros I love the customization level, being able to remove the "subscribe" button from the page, and having a free plan for small business like ours. Cons Having to contact support to have an embed widget Reason for choosing Freshstatus Because freshstatus offers a free plan that includes using a custom domain Review Source DB David B. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Great way to update customers when there are issues" May 6, 2022 5.0 Pros Free is hard to beat! Also the status page is good and the ability for customers to subscribe. Cons A bit hard to use, especially when under stress trying to manage an incident Review Source DO David O. Software developer Information Technology and Services Used the software for: I used a free trial ### "Freshstatus" June 4, 2022 5.0 Pros compare to others, is really full of features needed to grow business Cons the support not really show concern about some cases Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.